Troubleshooting Guide
Page 3
All Rights Reserved. i Contents Resources ...1 Calibration ...2 Diagnosing Print Quality ...3 Paper Jams ...4 Preventing jams ...4 What causes a paper jam? ...5 Jam at Door A...5 Jam at the duplex unit ...6 Jam at the Multi-Purpose Tray ...7 Jam at the top cover ...8 Jam at the tray ...11 Regular Printer Maintenance ...13 Cleaning the printer ...13 Cleaning Kit ...14 Replacing the Fuser ...15 Replacing an Imaging Unit ...17 Replacing a Toner Cartridge ...20 Replacing the Transfer Unit ...22 Repacking Instructions ...24 Index...26 Copyright © 2002 Xerox Corporation.
All Rights Reserved. i Contents Resources ...1 Calibration ...2 Diagnosing Print Quality ...3 Paper Jams ...4 Preventing jams ...4 What causes a paper jam? ...5 Jam at Door A...5 Jam at the duplex unit ...6 Jam at the Multi-Purpose Tray ...7 Jam at the top cover ...8 Jam at the tray ...11 Regular Printer Maintenance ...13 Cleaning the printer ...13 Cleaning Kit ...14 Replacing the Fuser ...15 Replacing an Imaging Unit ...17 Replacing a Toner Cartridge ...20 Replacing the Transfer Unit ...22 Repacking Instructions ...24 Index...26 Copyright © 2002 Xerox Corporation.
Troubleshooting Guide
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... are printing from where it should be. 1. If the problem continues, replace the Imaging Unit in the computer's printer driver. 4. b. b. Open the top cover and make sure the orange fuser restraint pin is properly loaded. 3. If the defect occurs every: 143 mm (5.62 in .) 2. Five cleaning... pages will run through the printer. 6. Dark Lines/Smudges or Streaks All Colors Black and/or colored areas appear on the page in all colors and/or in only one color. 1. Problem...
... are printing from where it should be. 1. If the problem continues, replace the Imaging Unit in the computer's printer driver. 4. b. b. Open the top cover and make sure the orange fuser restraint pin is properly loaded. 3. If the defect occurs every: 143 mm (5.62 in .) 2. Five cleaning... pages will run through the printer. 6. Dark Lines/Smudges or Streaks All Colors Black and/or colored areas appear on the page in all colors and/or in only one color. 1. Problem...
Troubleshooting Guide
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... and the green lever on the back side of the Fuser is in the computer's printer driver. 6. a. Use the Back button to return to a heavier paper type and press OK. Color Misregistration Color has shifted outside of 3 Turn the printer on -line support information. Page 3 of the designated ...area or has been superimposed over another color area. 1. From the printer's front panel Printer Setup Menu select Tray Setup Menu and press OK. Close the top cover. 3. See www.xerox.com/officeprinting/infoSMART on the world wide web for the printer and is easy to be pulled off print...
... and the green lever on the back side of the Fuser is in the computer's printer driver. 6. a. Use the Back button to return to a heavier paper type and press OK. Color Misregistration Color has shifted outside of 3 Turn the printer on -line support information. Page 3 of the designated ...area or has been superimposed over another color area. 1. From the printer's front panel Printer Setup Menu select Tray Setup Menu and press OK. Close the top cover. 3. See www.xerox.com/officeprinting/infoSMART on the world wide web for the printer and is easy to be pulled off print...
Troubleshooting Guide
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Rotate the release levers on the fuser and pull out the paper. 7300-91 6. Replace each toner cartridge/imaging unit assembly in the fuser area, remove the fuser for its color. 7300-10 Phaser® 7300 Color Printer 10 they may be hot. 7. Reseat the fuser. 7300-92 Warning To avoid possible injury, do not touch the printer's fuser rollers; Paper Jams 5. If there is paper jammed in the correct location for better access to the jammed paper.
Rotate the release levers on the fuser and pull out the paper. 7300-91 6. Replace each toner cartridge/imaging unit assembly in the fuser area, remove the fuser for its color. 7300-10 Phaser® 7300 Color Printer 10 they may be hot. 7. Reseat the fuser. 7300-92 Warning To avoid possible injury, do not touch the printer's fuser rollers; Paper Jams 5. If there is paper jammed in the correct location for better access to the jammed paper.
Troubleshooting Guide
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... the printer. Caution Keep the printer and supplies out of the printer with a damp cloth. Cleaning the printer You can clean the outside of direct sunlight. Copyright © 2002 Xerox Corporation. You must replace a consumable when the end of the printer. All...cyan, magenta and yellow) Imaging units (black, cyan, magenta and yellow) Transfer unit Fuser Clean the LED bars every time you replace a toner cartridge. Phaser® 7300 Color Printer Regular Printer Maintenance Your printer needs little maintenance other than periodic cleaning of life warnings display on the front panel....
... the printer. Caution Keep the printer and supplies out of the printer with a damp cloth. Cleaning the printer You can clean the outside of direct sunlight. Copyright © 2002 Xerox Corporation. You must replace a consumable when the end of the printer. All...cyan, magenta and yellow) Imaging units (black, cyan, magenta and yellow) Transfer unit Fuser Clean the LED bars every time you replace a toner cartridge. Phaser® 7300 Color Printer Regular Printer Maintenance Your printer needs little maintenance other than periodic cleaning of life warnings display on the front panel....
Troubleshooting Guide
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Replacing the Fuser Replacing the Fuser 00:10 Phaser® 7300 Color Printer 15
Replacing the Fuser Replacing the Fuser 00:10 Phaser® 7300 Color Printer 15
Troubleshooting Guide
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...) 13 P paper jams clearing 4 preventing 4 preventing jams 4 printable pages 1 Calibrate Margins 2 Color Calibration Tutorial 2 Dark Color Balance 2 Diagnosing Print Quality 3 Help Guide 1 Light Color Balance 2 printer cleaning 14 D diagnosing print quality 3 Door A jam 5 duplex unit jam 6 F fuser replacing 15 R repacking instructions 24 resources 1 I imaging unit replacing 17 instruction sheets Cleaning Kit 14...the top cover 8 jam at the tray 11 jams clearing 4 preventing 4 M misfeed at the tray 11 Multi-Purpose Tray jam 7 Copyright © 2002 Xerox Corporation. All Rights Reserved. 26
...) 13 P paper jams clearing 4 preventing 4 preventing jams 4 printable pages 1 Calibrate Margins 2 Color Calibration Tutorial 2 Dark Color Balance 2 Diagnosing Print Quality 3 Help Guide 1 Light Color Balance 2 printer cleaning 14 D diagnosing print quality 3 Door A jam 5 duplex unit jam 6 F fuser replacing 15 R repacking instructions 24 resources 1 I imaging unit replacing 17 instruction sheets Cleaning Kit 14...the top cover 8 jam at the tray 11 jams clearing 4 preventing 4 M misfeed at the tray 11 Multi-Purpose Tray jam 7 Copyright © 2002 Xerox Corporation. All Rights Reserved. 26
Service Manual
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... attempt to do so by a service procedure. If you must also disconnect the printer power cord from the wall outlet. The Fuser Assembly is easily accessible during an emergency. You must service the printer with power applied, be aware of paper. Warning: Do not touch any electrical ... to manually rotate or manually stop the drive assemblies while any printer motor is running S7300-03 Servicing Fuser Components Warning: This printer uses heat to fuse the toner image to inspect sprockets and gears. Switch off printer power and wait at least 30 minutes for electrical shock. Position...
... attempt to do so by a service procedure. If you must also disconnect the printer power cord from the wall outlet. The Fuser Assembly is easily accessible during an emergency. You must service the printer with power applied, be aware of paper. Warning: Do not touch any electrical ... to manually rotate or manually stop the drive assemblies while any printer motor is running S7300-03 Servicing Fuser Components Warning: This printer uses heat to fuse the toner image to inspect sprockets and gears. Switch off printer power and wait at least 30 minutes for electrical shock. Position...
Service Manual
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... 68 Printer Malefactions or Inoperable Printer Problems 3 - 71 Verifying Power Supply Operation 3 - 72 Measuring Power Supply Voltages 3 - 72 POWER Connector Pinout 3 - 72 Safety interlocks 3 - 73 The +5 VDC Loop 3 - 74 To verify the +5 volt loop is complete 3 - 74 Fuser Roller ...Contacts 5 - 127 FRU Disassembly 6 - 129 Orientation of the Printer 6 - 131 General Notes on Disassembly 6 - 131 Preparation 6 - 131 Work Notes 6 - 132 Notations in the Disassembly Text 6 - 132 About Screw Colors 6 - 132 Disassembly Procedures 6 - 133 xii Phaser 7300 Color Printer Service Manual
... 68 Printer Malefactions or Inoperable Printer Problems 3 - 71 Verifying Power Supply Operation 3 - 72 Measuring Power Supply Voltages 3 - 72 POWER Connector Pinout 3 - 72 Safety interlocks 3 - 73 The +5 VDC Loop 3 - 74 To verify the +5 volt loop is complete 3 - 74 Fuser Roller ...Contacts 5 - 127 FRU Disassembly 6 - 129 Orientation of the Printer 6 - 131 General Notes on Disassembly 6 - 131 Preparation 6 - 131 Work Notes 6 - 132 Notations in the Disassembly Text 6 - 132 About Screw Colors 6 - 132 Disassembly Procedures 6 - 133 xii Phaser 7300 Color Printer Service Manual
Service Manual
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... 8 - 233 Duplex Unit 8 - 234 Paper Jam Detection 8 - 235 Paper Size Sensing 8 - 236 Fuser Temperature Settings 8 - 237 Cover Open Detection 8 - 238 Toner Detection 8 - 239 Color Registration Detection 8 - 241 Customer Replaceable Consumable Detection 8 - 242 Customer Replaceable Consumable (CRC) Life Counter Behavior ..........8 - 242 Printer Components 8 - 244 Engine Controller Board Connectors 8 - 246 Sensors...8 - 248 Clutches, Motors and...
... 8 - 233 Duplex Unit 8 - 234 Paper Jam Detection 8 - 235 Paper Size Sensing 8 - 236 Fuser Temperature Settings 8 - 237 Cover Open Detection 8 - 238 Toner Detection 8 - 239 Color Registration Detection 8 - 241 Customer Replaceable Consumable Detection 8 - 242 Customer Replaceable Consumable (CRC) Life Counter Behavior ..........8 - 242 Printer Components 8 - 244 Engine Controller Board Connectors 8 - 246 Sensors...8 - 248 Clutches, Motors and...
Service Manual
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... at Tray 2 E3 Misfeed at Tray 3 E4 Misfeed at Tray 4 E5 Misfeed at Tray 5 E12 Top Output Tray is Full, Unload Paper T1 Fuser Upper Failure T2 Fuser Lower Failure T29 Temp Sensor Failure T30 RH Sensor Failure T32 LED Over Temperature Failure T34 IU Motor Overheating Failure U0 Engine ROM Failure... 2 - 41 2 - 39 2 - 43 2 - 43 2 - 43 2 - 43 2 - 43 2 - 42 2 - 42 2 - 42 2 - 42 2 - 42 2 - 43 2 - 56 2 - 56 2 - 56 2 - 57 2 - 57 2 - 57 2 - 58 2 - 58 2 - 58 2 - 58 2 - 58 2-20 Phaser 7300 Color Printer Service Manual
... at Tray 2 E3 Misfeed at Tray 3 E4 Misfeed at Tray 4 E5 Misfeed at Tray 5 E12 Top Output Tray is Full, Unload Paper T1 Fuser Upper Failure T2 Fuser Lower Failure T29 Temp Sensor Failure T30 RH Sensor Failure T32 LED Over Temperature Failure T34 IU Motor Overheating Failure U0 Engine ROM Failure... 2 - 41 2 - 39 2 - 43 2 - 43 2 - 43 2 - 43 2 - 43 2 - 42 2 - 42 2 - 42 2 - 42 2 - 42 2 - 43 2 - 56 2 - 56 2 - 56 2 - 57 2 - 57 2 - 57 2 - 58 2 - 58 2 - 58 2 - 58 2 - 58 2-20 Phaser 7300 Color Printer Service Manual
Service Manual
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...LED Failure Yellow Imaging Unit Failure Magenta Imaging Unit Failure Cyan Imaging Unit Failure Black Imaging Unit Failure Flash Hardware Failure Flash Software Failure Fuser Fan Failure Fuser 110v/220v Mismatch Failure Unsupported Duplex Unit ROM Unsupported Tray 2 ROM Unsupported Tray 3 ROM Unsupported Tray 4 ROM Unsupported Tray 5 ...ROM Fuse Cut Error in Fuser Fuse Cut Error in Transfer Unit Fuse Cut Error in Cyan Imaging Unit Fuse Cut Error in Magenta Imaging Unit Error Messages and Codes...
...LED Failure Yellow Imaging Unit Failure Magenta Imaging Unit Failure Cyan Imaging Unit Failure Black Imaging Unit Failure Flash Hardware Failure Flash Software Failure Fuser Fan Failure Fuser 110v/220v Mismatch Failure Unsupported Duplex Unit ROM Unsupported Tray 2 ROM Unsupported Tray 3 ROM Unsupported Tray 4 ROM Unsupported Tray 5 ...ROM Fuse Cut Error in Fuser Fuse Cut Error in Transfer Unit Fuse Cut Error in Cyan Imaging Unit Fuse Cut Error in Magenta Imaging Unit Error Messages and Codes...
Service Manual
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... Reseat Cyan Imaging Unit Install or Reseat Magenta Imaging Unit Install or Reseat Yellow Imaging Unit Install or Reseat Black Imaging Unit Install or Reseat Fuser Replace Fuser Install or Reseat Transfer Unit Humidity Too High to Print Usage Profile Code 100 101 102 103 104 105 106 114 115 116 117...
... Reseat Cyan Imaging Unit Install or Reseat Magenta Imaging Unit Install or Reseat Yellow Imaging Unit Install or Reseat Black Imaging Unit Install or Reseat Fuser Replace Fuser Install or Reseat Transfer Unit Humidity Too High to Print Usage Profile Code 100 101 102 103 104 105 106 114 115 116 117...
Service Manual
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... Ready. Jam Status Jam @ indicates the original reason for the printer. Printer Configuration Memory: nnnMB Hard Drive is Present/Absent Duplex is nnn deg.C Consumable Status ■ Total Pages ■ Fuser Unit Life (total sheets) ■ transfer unit Life (total ... user-selected engine information. Detects presence of Tray 1,2,3,4,5. Hum. Prints the service diagnostics menu map, exits diagnostics, runs POST and returns printer to print. General Status - Jam2 @ Engineering use only. Engine Board ROM Version Engine Version is n.n.n Duplex Version is n.n.n Tray ...
... Ready. Jam Status Jam @ indicates the original reason for the printer. Printer Configuration Memory: nnnMB Hard Drive is Present/Absent Duplex is nnn deg.C Consumable Status ■ Total Pages ■ Fuser Unit Life (total sheets) ■ transfer unit Life (total ... user-selected engine information. Detects presence of Tray 1,2,3,4,5. Hum. Prints the service diagnostics menu map, exits diagnostics, runs POST and returns printer to print. General Status - Jam2 @ Engineering use only. Engine Board ROM Version Engine Version is n.n.n Duplex Version is n.n.n Tray ...
Service Manual
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Used to isolate print problems to the engine or Image Processor by service personnel to the Engine Controller Board. Prints test prints stored on the Engine Controller Board. Execute Print P=nnn T=nnn U=nnn[nnn] H=nn% L=nnn[nnn] KTR=n.nn KV MTR=n.nn KV YTR=n.nn KV CTR=n.nn KV The prints are used by eliminating the normal image data transfer process from the Image Processor Board to identify, repair and validate the operability of the printer. Service Diagnostics Tests and Functions Table (cont'd.) Menu Item Front Panel Display Results Functional Definition Test Prints -
Used to isolate print problems to the engine or Image Processor by service personnel to the Engine Controller Board. Prints test prints stored on the Engine Controller Board. Execute Print P=nnn T=nnn U=nnn[nnn] H=nn% L=nnn[nnn] KTR=n.nn KV MTR=n.nn KV YTR=n.nn KV CTR=n.nn KV The prints are used by eliminating the normal image data transfer process from the Image Processor Board to identify, repair and validate the operability of the printer. Service Diagnostics Tests and Functions Table (cont'd.) Menu Item Front Panel Display Results Functional Definition Test Prints -
Service Manual
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... Lift is H/L, Hop is H/L, Feed H/L Size: SW 1=H/L 2=H/L 3=H/L 4=H/L 5=H/L Note: Media name is Paper/Transparency Actuate and Deactuate the switch. 2-30 Phaser 7300 Color Printer Service Manual Tests the functionality of : Letter-SEF, A6-SEF, 11x17-SEF, A3nobi-SEF, Executive-SEF, Legal14-SEF, A3-SEF, B4-SEF, A4-SEF... Definition transfer unit Transfer Motor is On/Off Motor Fuser Unit Motor Duplex Unit Motor Job Offset Motor Fuser Motor Forward Fuser Motor is On/Off Fuser Motor Reverse Fuser Motor is On/Off Fuser Motor Release Fuser Motor is On/Off Motor is On/Off Motor ...
... Lift is H/L, Hop is H/L, Feed H/L Size: SW 1=H/L 2=H/L 3=H/L 4=H/L 5=H/L Note: Media name is Paper/Transparency Actuate and Deactuate the switch. 2-30 Phaser 7300 Color Printer Service Manual Tests the functionality of : Letter-SEF, A6-SEF, 11x17-SEF, A3nobi-SEF, Executive-SEF, Legal14-SEF, A3-SEF, B4-SEF, A4-SEF... Definition transfer unit Transfer Motor is On/Off Motor Fuser Unit Motor Duplex Unit Motor Job Offset Motor Fuser Motor Forward Fuser Motor is On/Off Fuser Motor Reverse Fuser Motor is On/Off Fuser Motor Release Fuser Motor is On/Off Motor is On/Off Motor ...
Service Manual
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... Sensor transfer unit Paper is Present / Not Present Fuser Exit Sensor Fuser Exit Paper is Present / Not Present Face-Up ...Media Weight Sensor Fuser Temp Sensors Ambient Temp/Hum Sensor CMYK LED Temp...Fuser Temp Upper is nnn deg.C Fuser Temp Lower is nnn deg.C Fuser Temp (UpperSide) is nnn deg.C See "Fuser and Paper Exit" on page 1-15 for information regarding Fuser...switch and depress the 3-pins to change state. is nnnh Color Reg. Black Temp is nnn (adc) Yellow Temp is nnn...Color Registration Sensor Color Reg. Front is nnn % See "Environmental Specifications" on page 8-...
... Sensor transfer unit Paper is Present / Not Present Fuser Exit Sensor Fuser Exit Paper is Present / Not Present Face-Up ...Media Weight Sensor Fuser Temp Sensors Ambient Temp/Hum Sensor CMYK LED Temp...Fuser Temp Upper is nnn deg.C Fuser Temp Lower is nnn deg.C Fuser Temp (UpperSide) is nnn deg.C See "Fuser and Paper Exit" on page 1-15 for information regarding Fuser...switch and depress the 3-pins to change state. is nnnh Color Reg. Black Temp is nnn (adc) Yellow Temp is nnn...Color Registration Sensor Color Reg. Front is nnn % See "Environmental Specifications" on page 8-...
Service Manual
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Read Fuses Fuser is Cut / Not Cut TBelt is Cut / Not Cut CIU is Cut / Not Cut MIU is Cut / Not Cut YIU is Cut / Not Cut KIU ... until the test is On/Off Listen carefully to change sensor state. Test runs for 10 seconds or until the test is On/Off 2-32 Phaser 7300 Color Printer Service Manual Service Diagnostics Tests and Functions Table (cont'd.) Menu Item Front Panel Display Results Functional Definition CMYK Toner Cart Sensor Black Missing / Installed...
Read Fuses Fuser is Cut / Not Cut TBelt is Cut / Not Cut CIU is Cut / Not Cut MIU is Cut / Not Cut YIU is Cut / Not Cut KIU ... until the test is On/Off Listen carefully to change sensor state. Test runs for 10 seconds or until the test is On/Off 2-32 Phaser 7300 Color Printer Service Manual Service Diagnostics Tests and Functions Table (cont'd.) Menu Item Front Panel Display Results Functional Definition CMYK Toner Cart Sensor Black Missing / Installed...
Service Manual
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... in sensor. PostScript NVRAM Reset PostScript will now reset NVRAM Are you read media voltage. CRU Counter Read Total Pages = nnn Fuser pages = nnn Trans.Belt Images = nnn Error Messages and Codes 2-35 Gauge Calibration Passed / Failed You may need to their...No-Paper Average = 3.33V ATS Anvil Adjustment- Anvil Measure: V=n.nn FOR ENGINEERING USE ONLY NVRAM Access - Yes No Exiting Service Diagnostics Restores the printers setup values to cycle power Gauge Measurement Results Cal. try again! No Paper Samples: 1=nnV, 2=nnV, 3=nnV, CHK=nnV Paper Samples: 1=nnV...
... in sensor. PostScript NVRAM Reset PostScript will now reset NVRAM Are you read media voltage. CRU Counter Read Total Pages = nnn Fuser pages = nnn Trans.Belt Images = nnn Error Messages and Codes 2-35 Gauge Calibration Passed / Failed You may need to their...No-Paper Average = 3.33V ATS Anvil Adjustment- Anvil Measure: V=n.nn FOR ENGINEERING USE ONLY NVRAM Access - Yes No Exiting Service Diagnostics Restores the printers setup values to cycle power Gauge Measurement Results Cal. try again! No Paper Samples: 1=nnV, 2=nnV, 3=nnV, CHK=nnV Paper Samples: 1=nnV...