Quick Use Guide
Page 5
quick_use.book Page 3 Thursday, March 2, 2006 9:38 AM Table of Contents Welcome to Your Machine 5 Introduction 6 Installing Cartridges 7 Loading Paper 9 CD Contents 11 Installing Drivers 12 Control Panel Overview 18 Setting and Using Features 21 Setting the Paper Size 21 Setting the Display Language 22 Copying 23 Faxing (4 in 1 only 24 Scanning (4 in 1 only 27 ControlCentre 29 Help List 31 Machine Settings 32 Troubleshooting at Install 34 Further Assistance 35 3
quick_use.book Page 3 Thursday, March 2, 2006 9:38 AM Table of Contents Welcome to Your Machine 5 Introduction 6 Installing Cartridges 7 Loading Paper 9 CD Contents 11 Installing Drivers 12 Control Panel Overview 18 Setting and Using Features 21 Setting the Paper Size 21 Setting the Display Language 22 Copying 23 Faxing (4 in 1 only 24 Scanning (4 in 1 only 27 ControlCentre 29 Help List 31 Machine Settings 32 Troubleshooting at Install 34 Further Assistance 35 3
Quick Use Guide
Page 36
...PROBABLE CAUSE SUGGESTED SOLUTION Scan Lock ¾ Power down . ¾ Remove all remaining packing material from the trays. For further troubleshooting information, refer to distribute the toner evenly. ¾ Reinstall the toner cartridge. ¾ Ensure the paper used in the machine ...tray(s) ¾ Power down . ¾ Locate the Scan Lock switch on copies. quick_use.book Page 34 Thursday, March 2, 2006 9:38 AM Troubleshooting at Install PROBLEM Grinding noise at power up. Document Glass or Document Feeder ¾ Clean the Document Glass and the underside of the scanner. ...
...PROBABLE CAUSE SUGGESTED SOLUTION Scan Lock ¾ Power down . ¾ Remove all remaining packing material from the trays. For further troubleshooting information, refer to distribute the toner evenly. ¾ Reinstall the toner cartridge. ¾ Ensure the paper used in the machine ...tray(s) ¾ Power down . ¾ Locate the Scan Lock switch on copies. quick_use.book Page 34 Thursday, March 2, 2006 9:38 AM Troubleshooting at Install PROBLEM Grinding noise at power up. Document Glass or Document Feeder ¾ Clean the Document Glass and the underside of the scanner. ...
User Guide
Page 6
... (CVT) Glass ...9-2 Control Panel and LCD 9-3 Outside Areas of the Machine 9-3 Ordering Supplies 9-4 Customer Replaceable Units 9-5 Toner Cartridge 9-5 Drum Cartridge 9-8 Replacing the Drum Cartridge 9-8 10 Troubleshooting 10-1 General ...10-2 Fault Clearance 10-3 Document Jams 10-3 Paper Jams 10-6 Paper Exit Area 10-7 2 Sided Jam 10-9 Bypass Tray Jam 10-9 Customer Support...-14 Copying Problems 10-14 Printing Problems 10-15 Faxing Problems Solution Chart 10-17 11 Specifications 11-1 Introduction 11-2 Printer Specifications 11-3 Page iv Xerox WorkCentre 4118 User Guide
... (CVT) Glass ...9-2 Control Panel and LCD 9-3 Outside Areas of the Machine 9-3 Ordering Supplies 9-4 Customer Replaceable Units 9-5 Toner Cartridge 9-5 Drum Cartridge 9-8 Replacing the Drum Cartridge 9-8 10 Troubleshooting 10-1 General ...10-2 Fault Clearance 10-3 Document Jams 10-3 Paper Jams 10-6 Paper Exit Area 10-7 2 Sided Jam 10-9 Bypass Tray Jam 10-9 Customer Support...-14 Copying Problems 10-14 Printing Problems 10-15 Faxing Problems Solution Chart 10-17 11 Specifications 11-1 Introduction 11-2 Printer Specifications 11-3 Page iv Xerox WorkCentre 4118 User Guide
User Guide
Page 161
10 Troubleshooting If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance. ¾ General 10-2 ¾ Fault Clearance 10-3 ¾ Customer Support 10-10 ¾ LCD Error Messages 10-11 ¾ Problem and Solutions Charts 10-14 Xerox WorkCentre 4118 User Guide Page 10-1
10 Troubleshooting If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance. ¾ General 10-2 ¾ Fault Clearance 10-3 ¾ Customer Support 10-10 ¾ LCD Error Messages 10-11 ¾ Problem and Solutions Charts 10-14 Xerox WorkCentre 4118 User Guide Page 10-1
User Guide
Page 162
Page 10-2 Xerox WorkCentre 4118 User Guide Troubleshooting General A variety of situations can affect the quality of the change occurs, allow the machine at least two hours to adjust to the size of ...
Page 10-2 Xerox WorkCentre 4118 User Guide Troubleshooting General A variety of situations can affect the quality of the change occurs, allow the machine at least two hours to adjust to the size of ...
User Guide
Page 163
Details for clearing the three areas of the Document Feeder are given below. Input Misfeed 1 ¾ Open the Document Feeder top cover. Troubleshooting Fault Clearance When a fault occurs, check the Status Map on the Status Map flashes. Xerox WorkCentre 4118 User Guide Page 10-3 Status Map Paper Jam Tray 1 Bypass Tray 2 Document Jams If a document jams while it is feeding through the Document Feeder, 'Document Jam' displays and the Document Jam LED on the Control Panel. A red flashing LED identifies the problem area:-
Details for clearing the three areas of the Document Feeder are given below. Input Misfeed 1 ¾ Open the Document Feeder top cover. Troubleshooting Fault Clearance When a fault occurs, check the Status Map on the Status Map flashes. Xerox WorkCentre 4118 User Guide Page 10-3 Status Map Paper Jam Tray 1 Bypass Tray 2 Document Jams If a document jams while it is feeding through the Document Feeder, 'Document Jam' displays and the Document Jam LED on the Control Panel. A red flashing LED identifies the problem area:-
User Guide
Page 164
Page 10-4 Xerox WorkCentre 4118 User Guide Exit Misfeed 1 ¾ Open the Document Feeder and turn the roller knob to the right and out of the Document Feeder. ¾ Close the Document Feeder top cover. ¾ Feed the documents back into the Document Feeder. Troubleshooting 2 ¾ Pull the document gently to remove the misfed documents from the exit area. If the jammed document cannot be easily removed, skip to Roller Misfeed. 2 ¾ Close the Document Feeder and reload the documents.
Page 10-4 Xerox WorkCentre 4118 User Guide Exit Misfeed 1 ¾ Open the Document Feeder and turn the roller knob to the right and out of the Document Feeder. ¾ Close the Document Feeder top cover. ¾ Feed the documents back into the Document Feeder. Troubleshooting 2 ¾ Pull the document gently to remove the misfed documents from the exit area. If the jammed document cannot be easily removed, skip to Roller Misfeed. 2 ¾ Close the Document Feeder and reload the documents.
User Guide
Page 165
Xerox WorkCentre 4118 User Guide Page 10-5 Troubleshooting Roller Misfeed 1 ¾ Open the Document Feeder. ¾ Turn the release knob to the right using both hands. 2 ¾ Close the Document Feeder and reload the documents. Carefully pull the document to enable easy removal of the misfed document from the exit area.
Xerox WorkCentre 4118 User Guide Page 10-5 Troubleshooting Roller Misfeed 1 ¾ Open the Document Feeder. ¾ Turn the release knob to the right using both hands. 2 ¾ Close the Document Feeder and reload the documents. Carefully pull the document to enable easy removal of the misfed document from the exit area.
User Guide
Page 166
Page 10-6 Xerox WorkCentre 4118 User Guide Follow the steps below to open the side cover. ¾ Carefully remove the misfed paper in the direction shown. Paper Feed Area ... the display. 3 ¾ If there is any resistance and the paper does not move immediately when pulled, pull the release lever to clear the jam. Troubleshooting Paper Jams If paper jams occur, 'Paper Jam' displays and the Paper Jam or Paper Tray LED on the Status Map flashes to indicate the...
Page 10-6 Xerox WorkCentre 4118 User Guide Follow the steps below to open the side cover. ¾ Carefully remove the misfed paper in the direction shown. Paper Feed Area ... the display. 3 ¾ If there is any resistance and the paper does not move immediately when pulled, pull the release lever to clear the jam. Troubleshooting Paper Jams If paper jams occur, 'Paper Jam' displays and the Paper Jam or Paper Tray LED on the Status Map flashes to indicate the...
User Guide
Page 167
This will release pressure on the Fuser Lever. CAUTION: Ensure the side cover is jammed in the exit area, 'Paper Jam 2' displays. 1 ¾ Pull the Release Lever to align the rear edge with the corresponding slot in the machine, then insert it completely. Xerox WorkCentre 4118 User Guide Page 10-7 Paper Exit Area If the paper is always open the side cover. Lower the rear part of the tray to open before opening the front cover. ¾ Open the front cover. 2 ¾ Pull down on the paper. Troubleshooting 4 ¾ Close the cover. ¾ Insert the paper tray.
This will release pressure on the Fuser Lever. CAUTION: Ensure the side cover is jammed in the exit area, 'Paper Jam 2' displays. 1 ¾ Pull the Release Lever to align the rear edge with the corresponding slot in the machine, then insert it completely. Xerox WorkCentre 4118 User Guide Page 10-7 Paper Exit Area If the paper is always open the side cover. Lower the rear part of the tray to open before opening the front cover. ¾ Open the front cover. 2 ¾ Pull down on the paper. Troubleshooting 4 ¾ Close the cover. ¾ Insert the paper tray.
User Guide
Page 168
Troubleshooting 3 ¾ Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up. 5 ¾ Turn the Jam Remove Lever back to the original position. ¾ Close the front cover and side cover. Page 10-8 Xerox WorkCentre 4118 User Guide
Troubleshooting 3 ¾ Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up. 5 ¾ Turn the Jam Remove Lever back to the original position. ¾ Close the front cover and side cover. Page 10-8 Xerox WorkCentre 4118 User Guide
User Guide
Page 169
Xerox WorkCentre 4118 User Guide Page 10-9 Troubleshooting 2 Sided Jam If a paper jam occurs in the machine. 1 ¾ Open the Bypass Tray and pull the paper out of the machine. Bypass Tray Jam ...
Xerox WorkCentre 4118 User Guide Page 10-9 Troubleshooting 2 Sided Jam If a paper jam occurs in the machine. 1 ¾ Open the Bypass Tray and pull the paper out of the machine. Bypass Tray Jam ...
User Guide
Page 170
... LCD instructions, check the troubleshooting tables in the space below: Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center: 1-800-821-2797 Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769) Page 10-10 Xerox WorkCentre 4118 User Guide If you...Customer Support" on the panel above the Toner Cartridge. The Xerox Welcome Center or local representative telephone number is provided when the machine is located on page 1-5. The serial number is installed. Troubleshooting Customer Support If a fault cannot be required, together with ...
... LCD instructions, check the troubleshooting tables in the space below: Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center: 1-800-821-2797 Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769) Page 10-10 Xerox WorkCentre 4118 User Guide If you...Customer Support" on the panel above the Toner Cartridge. The Xerox Welcome Center or local representative telephone number is provided when the machine is located on page 1-5. The serial number is installed. Troubleshooting Customer Support If a fault cannot be required, together with ...
User Guide
Page 171
... paper. Comm. Refer to "2 Sided Jam" on page middle of the error is in the Document Jams" on the edge of life. Xerox WorkCentre 4118 User Guide Page 10-11 Tray. Close the side cover until it back in the Clear the jam. Incompatible Remote party did not have... the nature of 2 Sided printing. 10-9. Drum Warning The drum cartridge is empty Replace the drum cartridge. This may show up as polling. Troubleshooting LCD Error Messages If an abnormal condition arises in the following table. Document Jam The loaded document has Clear the document jam.
... paper. Comm. Refer to "2 Sided Jam" on page middle of the error is in the Document Jams" on the edge of life. Xerox WorkCentre 4118 User Guide Page 10-11 Tray. Close the side cover until it back in the Clear the jam. Incompatible Remote party did not have... the nature of 2 Sided printing. 10-9. Drum Warning The drum cartridge is empty Replace the drum cartridge. This may show up as polling. Troubleshooting LCD Error Messages If an abnormal condition arises in the following table. Document Jam The loaded document has Clear the document jam.
User Guide
Page 172
... used an incorrect poll code. Poll Code Err. Or, when setting up to "Powering the LSU (Laser Scanning On the Machine" starting on page 9-5. Cartridge" on page 2-16. LSU Error A problem has...Answer The remote fax machine Try again. You must use a Xerox approved cartridge. poll. Try again. several redial attempts. Troubleshooting DISPLAY MEANING SOLUTION Non-Xerox Toner Cart You have used an incorrect poll code. Line Busy... with the phone line. Page 10-12 Xerox WorkCentre 4118 User Guide No Developer Cartridge The toner cartridge is functioning correctly.
... used an incorrect poll code. Poll Code Err. Or, when setting up to "Powering the LSU (Laser Scanning On the Machine" starting on page 9-5. Cartridge" on page 2-16. LSU Error A problem has...Answer The remote fax machine Try again. You must use a Xerox approved cartridge. poll. Try again. several redial attempts. Troubleshooting DISPLAY MEANING SOLUTION Non-Xerox Toner Cart You have used an incorrect poll code. Line Busy... with the phone line. Page 10-12 Xerox WorkCentre 4118 User Guide No Developer Cartridge The toner cartridge is functioning correctly.
User Guide
Page 173
... Dial location has no number assigned. By doing this printing operations can also be temporarily resumed. The machine is overstacked in the Paper Tray. Xerox WorkCentre 4118 User Guide Page 10-13 the output bin. Refer to "Paper Jams" on page paper feeding area. 10-6. Load the recording paper ... is a large job. Take out the toner cartridge and gently shake it is almost empty. retransmit after more than one operation if it . Troubleshooting DISPLAY No. Paper has jammed in the Clear the jam. The memory has become Either delete unnecessary documents, or full.
... Dial location has no number assigned. By doing this printing operations can also be temporarily resumed. The machine is overstacked in the Paper Tray. Xerox WorkCentre 4118 User Guide Page 10-13 the output bin. Refer to "Paper Jams" on page paper feeding area. 10-6. Load the recording paper ... is a large job. Take out the toner cartridge and gently shake it is almost empty. retransmit after more than one operation if it . Troubleshooting DISPLAY No. Paper has jammed in the Clear the jam. The memory has become Either delete unnecessary documents, or full.
User Guide
Page 174
... please call for extended periods of paper or a credit card. If no defects are on page 9-2. Page 10-14 Xerox WorkCentre 4118 User Guide Ensure the ON/OFF switch is loaded correctly. Refer to "Cleaning the Document Glass and Constant Velocity Transport ...If the problem still persists, clean the Drum Cartridge. Blank copies Ensure that there is positioned correctly on the Document Glass. Troubleshooting Problem and Solutions Charts The following chart lists some conditions that original is power to the receptacle. Copying Problems CONDITION SUGGESTED ...
... please call for extended periods of paper or a credit card. If no defects are on page 9-2. Page 10-14 Xerox WorkCentre 4118 User Guide Ensure the ON/OFF switch is loaded correctly. Refer to "Cleaning the Document Glass and Constant Velocity Transport ...If the problem still persists, clean the Drum Cartridge. Blank copies Ensure that there is positioned correctly on the Document Glass. Troubleshooting Problem and Solutions Charts The following chart lists some conditions that original is power to the receptacle. Copying Problems CONDITION SUGGESTED ...
User Guide
Page 175
...tray. The product is being powered on the left open while copies are not installed properly. The printer driver may not be cable. Xerox WorkCentre 4118 User Guide Page 10-15 Shake the Toner Cartridge and tap along the top of the Toner Cartridge over in the cartridge. ...off frequently. correct. Check/adjust paper guides. The IEEE-1284 Parallel cable or USB cable is still not possible, replace the cable. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message displays Fewer copies from the Toner Cartridge than expected ...
...tray. The product is being powered on the left open while copies are not installed properly. The printer driver may not be cable. Xerox WorkCentre 4118 User Guide Page 10-15 Shake the Toner Cartridge and tap along the top of the Toner Cartridge over in the cartridge. ...off frequently. correct. Check/adjust paper guides. The IEEE-1284 Parallel cable or USB cable is still not possible, replace the cable. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message displays Fewer copies from the Toner Cartridge than expected ...
User Guide
Page 176
... is a paper quality Use only paper that have Install more RAM in the Control Panel to distribute the toner evenly. Page 10-16 Xerox WorkCentre 4118 User Guide The page orientation may Change the page orientation in the computer. Printing is too complex. Toner may be too damp. ...not absorb too much moisture from the air. roller. Incorrect fonts TrueType fonts may be Use the fonts dialog box in the computer. Troubleshooting PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Half of the page is blank The page layout is too slow The computer parallel port may not be...
... is a paper quality Use only paper that have Install more RAM in the Control Panel to distribute the toner evenly. Page 10-16 Xerox WorkCentre 4118 User Guide The page orientation may Change the page orientation in the computer. Printing is too complex. Toner may be too damp. ...not absorb too much moisture from the air. roller. Incorrect fonts TrueType fonts may be Use the fonts dialog box in the computer. Troubleshooting PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Half of the page is blank The page layout is too slow The computer parallel port may not be...
User Guide
Page 177
... Feeder on the paper of the original being sent Originals are not sent even if operations are no problems with this device. Xerox WorkCentre 4118 User Guide Page 10-17 Ensure that the remote Fax is compatible with the machine. Originals cannot be low. SUGGESTED SOLUTION... to send the original that there are carried out normally Check that a spare Toner Cartridge is available. Then reinstall the Toner Cartridge. Troubleshooting PROBLEM Faded graphics PROBABLE CAUSE Toner may be received even if [Start] is pressed Ensure the bell rings before pressing [Start]. This...
... Feeder on the paper of the original being sent Originals are not sent even if operations are no problems with this device. Xerox WorkCentre 4118 User Guide Page 10-17 Ensure that the remote Fax is compatible with the machine. Originals cannot be low. SUGGESTED SOLUTION... to send the original that there are carried out normally Check that a spare Toner Cartridge is available. Then reinstall the Toner Cartridge. Troubleshooting PROBLEM Faded graphics PROBABLE CAUSE Toner may be received even if [Start] is pressed Ensure the bell rings before pressing [Start]. This...