Service Guide
Page 2
... mode, polling) 2.13 Transmission Control Procedure (G3, ECM Mode) 3 Adjustment Procedures 3.1 Field Service Program Modes Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 Table of Contents Service Manual for OF5800 1 General Description 1.1 Product Description 1.2 Specification and Ratings 1.3 Features and Functions 1.4 Reports 1.5 Scanner Specifications 1.6 Printer Specifications 1.7 Memory Specifications 1.8 Supply Yields 2 Machine Operations...
... mode, polling) 2.13 Transmission Control Procedure (G3, ECM Mode) 3 Adjustment Procedures 3.1 Field Service Program Modes Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 Table of Contents Service Manual for OF5800 1 General Description 1.1 Product Description 1.2 Specification and Ratings 1.3 Features and Functions 1.4 Reports 1.5 Scanner Specifications 1.6 Printer Specifications 1.7 Memory Specifications 1.8 Supply Yields 2 Machine Operations...
Service Guide
Page 5
... Jam 4.4 Document Feeder Jam 4.5 Document Feeder Multi-feeding 4.6 Transmit Errors 4.7 Transmit Black Lines 4.8 Cannot Transmit 4.9 Receive Errors 4.10 Will Not Auto-Answer 4.11 Clearing Jammed Paper ....4.11.1 Original Document Jam ....4.11.2 Printed document jams 4.12 Image Quality Problems 4.13 Cleaning the Unit ....4.13.1 Cleaning the Air Vents ....4.13.2 Cleaning the Document Feeder Area ....4.13.3 Cleaning the Transfer Roller: 4.14 LCD Error Messages 4.15 Error Codes ....Dialing errors ....Reception errors ....Transmission errors ....Communication Error Messages 4.16 "Please Call Service...
... Jam 4.4 Document Feeder Jam 4.5 Document Feeder Multi-feeding 4.6 Transmit Errors 4.7 Transmit Black Lines 4.8 Cannot Transmit 4.9 Receive Errors 4.10 Will Not Auto-Answer 4.11 Clearing Jammed Paper ....4.11.1 Original Document Jam ....4.11.2 Printed document jams 4.12 Image Quality Problems 4.13 Cleaning the Unit ....4.13.1 Cleaning the Air Vents ....4.13.2 Cleaning the Document Feeder Area ....4.13.3 Cleaning the Transfer Roller: 4.14 LCD Error Messages 4.15 Error Codes ....Dialing errors ....Reception errors ....Transmission errors ....Communication Error Messages 4.16 "Please Call Service...
Service Guide
Page 11
... to 209 locations Allows multiple broadcast or polling locations to 9 rings. (Requires optional handset for OF5800 Chapter 1 General Description Page: 3 Feature Display Transmit Terminal Identifier (TTI) Subscriber ID AutoDial Telephone index Redial Cover page Delayed transmission Relay broadcast Broadcast Group Communication Polling SecureMail Batch Transmission Security Transmission Receive mode Auto answer Block junk fax Remote diagnostics Second telephone jack On-hook dialing Hold Call request Copy mode Distinctive ring detection Comment LCD: 2 line, 20 characters per location...
... to 209 locations Allows multiple broadcast or polling locations to 9 rings. (Requires optional handset for OF5800 Chapter 1 General Description Page: 3 Feature Display Transmit Terminal Identifier (TTI) Subscriber ID AutoDial Telephone index Redial Cover page Delayed transmission Relay broadcast Broadcast Group Communication Polling SecureMail Batch Transmission Security Transmission Receive mode Auto answer Block junk fax Remote diagnostics Second telephone jack On-hook dialing Hold Call request Copy mode Distinctive ring detection Comment LCD: 2 line, 20 characters per location...
Service Guide
Page 13
... any updates to power failure Prints if communication error occurs; accompanied by the user. Prints numbers stored in memory were erased due to this material. (http://bpx.okidata.com) Prints a program mode list showing user programming tree. Copyright 1997, Okidata, Division of the last 50 transmissions or receptions; All rights reserved. Service Manual for OF5800 Chapter 1 General Description Page: 4 Report User settings list One-touch dial list Speed dial list Program one -touch keys. used for any documents in programmable one -touch list Group number list Function list...
... any updates to power failure Prints if communication error occurs; accompanied by the user. Prints numbers stored in memory were erased due to this material. (http://bpx.okidata.com) Prints a program mode list showing user programming tree. Copyright 1997, Okidata, Division of the last 50 transmissions or receptions; All rights reserved. Service Manual for OF5800 Chapter 1 General Description Page: 4 Report User settings list One-touch dial list Speed dial list Program one -touch keys. used for any documents in programmable one -touch list Group number list Function list...
Service Guide
Page 16
... updates to three, 2 MB upgrades can be installed for OF5800 Chapter 1 General Description Page: 7 Item Specifications / Comments Document Memory 1 Megabyte - 78 pages Optional memory upgrade: Up to this material. (http://bpx.okidata.com) Service Manual for a total of 6 MB. (each 2 MB upgrade provides an additional 160 pages) Document memory backup Standard Memory: 108 hours with one upgrade card with two upgrade cards installed: 36 hours with three upgrade cards installed: 27 hours Programmable data memory...
... updates to three, 2 MB upgrades can be installed for OF5800 Chapter 1 General Description Page: 7 Item Specifications / Comments Document Memory 1 Megabyte - 78 pages Optional memory upgrade: Up to this material. (http://bpx.okidata.com) Service Manual for a total of 6 MB. (each 2 MB upgrade provides an additional 160 pages) Document memory backup Standard Memory: 108 hours with one upgrade card with two upgrade cards installed: 36 hours with three upgrade cards installed: 27 hours Programmable data memory...
Service Guide
Page 52
..., *, 5 PROGRAM, *, 8 PROGRAM, *, 9 PROGRAM, *, A PROGRAM, *, B PROGRAM, *, C Copyright 1997, Okidata, Division of the unit' s programming modes. Print Program Mode List Prints a list of OKI America, Inc. Print Machine Parameter, Memory Switch, and Unique Switch List Prints a list of the last fax communication. Set or Clear Unique Switches Used to factory defaults. All rights reserved. Each mode is listed below along with the command used to perform a series of diagnostic tests. Clear Programmed Data / User Settings Erases user-programmed information (date, time, TTI...
..., *, 5 PROGRAM, *, 8 PROGRAM, *, 9 PROGRAM, *, A PROGRAM, *, B PROGRAM, *, C Copyright 1997, Okidata, Division of the unit' s programming modes. Print Program Mode List Prints a list of OKI America, Inc. Print Machine Parameter, Memory Switch, and Unique Switch List Prints a list of the last fax communication. Set or Clear Unique Switches Used to factory defaults. All rights reserved. Each mode is listed below along with the command used to perform a series of diagnostic tests. Clear Programmed Data / User Settings Erases user-programmed information (date, time, TTI...
Service Guide
Page 73
.... Group C: Reception C:0 C:1 C:2 through B:9 Factory use only Program individual Factory use only A:5 Ring signal detect time Number of V17/V33(DCS) Overseas mode data. Maximum transmit and TCF. Interval between DCS and TCF. Action after DIS/DTC expand frame sending CED. Receive speed G3 echo receive. when individual TTI transmit autodialer attributes set. Cancel redial if transmission error occurs. Service Manual for OF5800 Chapter 3 Adjustment Procedures Page: 59 The following table provides a quick reference to the memory switches. Sending RTC...
.... Group C: Reception C:0 C:1 C:2 through B:9 Factory use only Program individual Factory use only A:5 Ring signal detect time Number of V17/V33(DCS) Overseas mode data. Maximum transmit and TCF. Interval between DCS and TCF. Action after DIS/DTC expand frame sending CED. Receive speed G3 echo receive. when individual TTI transmit autodialer attributes set. Cancel redial if transmission error occurs. Service Manual for OF5800 Chapter 3 Adjustment Procedures Page: 59 The following table provides a quick reference to the memory switches. Sending RTC...
Service Guide
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.... Erase polled document. Sort autodialer printout. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) error will occur. Memory Switch A:0 - duration. Print TCR after batch Print check message if transmission. Print page if error occurs during memory transmission. Total line monitor. dialer Copyright 1997, Okidata, Division of OKI America, Inc. Print check message. Secure Mail notification T.30 monitor auto print. T.30 monitor auto print if Print transaction Factory use only. Display error line. power is...
.... Erase polled document. Sort autodialer printout. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) error will occur. Memory Switch A:0 - duration. Print TCR after batch Print check message if transmission. Print page if error occurs during memory transmission. Total line monitor. dialer Copyright 1997, Okidata, Division of OKI America, Inc. Print check message. Secure Mail notification T.30 monitor auto print. T.30 monitor auto print if Print transaction Factory use only. Display error line. power is...
Service Guide
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.... Incoming calls are answered according 1: 2 rings to this material. (http://bpx.okidata.com) Service Manual for any updates to this setting regardless or the number of OKI America, Inc. See the OKIDATA Business Partner Exchange (BPX) for OF5800 Chapter 3 Adjustment Procedures Page: 61 Bit Initial Setting Adjustment Usage / Comments 7 0 Factory use only 6 1 Ring signal detect time Sets the time an incoming ring will not be 5 1 detected after hanging up in the Fax/Tel Ready 4 0 mode...
.... Incoming calls are answered according 1: 2 rings to this material. (http://bpx.okidata.com) Service Manual for any updates to this setting regardless or the number of OKI America, Inc. See the OKIDATA Business Partner Exchange (BPX) for OF5800 Chapter 3 Adjustment Procedures Page: 61 Bit Initial Setting Adjustment Usage / Comments 7 0 Factory use only 6 1 Ring signal detect time Sets the time an incoming ring will not be 5 1 detected after hanging up in the Fax/Tel Ready 4 0 mode...
Service Guide
Page 101
Service Manual for OF5800 Chapter 3 Adjustment Procedures Page: 85 Bit Initial Setting 70 60 50 40 31 21 11 00 Adjustment Display error line 0: No 1: Yes Total line monitor 0: No 1: Yes Factory use only Sort autodialer printout 0: Sort by autodialer location 1: Sort by pressing the stop key. 0: No 1: Yes Usage / Comments The number of two power losses in the LCD. In the event of error lines contained in the receive data will...
Service Manual for OF5800 Chapter 3 Adjustment Procedures Page: 85 Bit Initial Setting 70 60 50 40 31 21 11 00 Adjustment Display error line 0: No 1: Yes Total line monitor 0: No 1: Yes Factory use only Sort autodialer printout 0: Sort by autodialer location 1: Sort by pressing the stop key. 0: No 1: Yes Usage / Comments The number of two power losses in the LCD. In the event of error lines contained in the receive data will...
Service Guide
Page 134
... Adjustment Factory use only LCD error message 0: Remains in LCD 1: Returns to this switch determines if the error message will remain in the display 30 20 10 00 Factory use only Factory use only Factory use only Factory use only Copyright 1997, Okidata, Division of this material. (http://bpx.okidata.com) All rights reserved. Service Manual for any updates to standby Buffer/Keypad volume Usage / Comments After an error message has printed, the setting of OKI...
... Adjustment Factory use only LCD error message 0: Remains in LCD 1: Returns to this switch determines if the error message will remain in the display 30 20 10 00 Factory use only Factory use only Factory use only Factory use only Copyright 1997, Okidata, Division of this material. (http://bpx.okidata.com) All rights reserved. Service Manual for any updates to standby Buffer/Keypad volume Usage / Comments After an error message has printed, the setting of OKI...
Service Guide
Page 143
The All RAM Clear function can change if the scanner lamp, CCD, or the ballast is an established threshold used to be set without erasing memory contents. 1. Press PROGRAM, *, 9, PROGRAM, PROGRAM, PROGRAM, PROGRAM, then press ENTER. 3. Service Manual for any updates to this mode should be used to reset the background level, however, the Set Background Level mode allows the level to help measure the reflective ability of a scanned document. therefore this material. (http...
The All RAM Clear function can change if the scanner lamp, CCD, or the ballast is an established threshold used to be set without erasing memory contents. 1. Press PROGRAM, *, 9, PROGRAM, PROGRAM, PROGRAM, PROGRAM, then press ENTER. 3. Service Manual for any updates to this mode should be used to reset the background level, however, the Set Background Level mode allows the level to help measure the reflective ability of a scanned document. therefore this material. (http...
Service Guide
Page 144
Copyright 1997, Okidata, Division of the machine parameter, memory switch and unique switch settings. Press PROGRAM, *, A. All rights reserved. After printing, the unit returns to print a list of OKI America, Inc. Service Manual for OF5800 Chapter 3 Adjustment Procedures Page: 125 This function instructs the unit to standby. 1. See the OKIDATA Business Partner Exchange (BPX) for each. The list shows the default and current settings for any updates to this material. (http://bpx.okidata.com)
Copyright 1997, Okidata, Division of the machine parameter, memory switch and unique switch settings. Press PROGRAM, *, A. All rights reserved. After printing, the unit returns to print a list of OKI America, Inc. Service Manual for OF5800 Chapter 3 Adjustment Procedures Page: 125 This function instructs the unit to standby. 1. See the OKIDATA Business Partner Exchange (BPX) for each. The list shows the default and current settings for any updates to this material. (http://bpx.okidata.com)
Service Guide
Page 175
Uneven print density Irregularities White (Black) Line The toner may be caused by printing a document and opening the printer cover before the document completes printing. If moisture is found , replace the fuser unit. If there is being used in copy mode. Remove and check the drum and toner cartridge for moisture on the drum surface. If the image is poor on the drum, replace the drum and/or print head. Insure that a clear image is a clear image on...
Uneven print density Irregularities White (Black) Line The toner may be caused by printing a document and opening the printer cover before the document completes printing. If moisture is found , replace the fuser unit. If there is being used in copy mode. Remove and check the drum and toner cartridge for moisture on the drum surface. If the image is poor on the drum, replace the drum and/or print head. Insure that a clear image is a clear image on...
Service Guide
Page 181
... the "hook" switch. Replace the scanner lamp assembly and/or the inverter. A paper jam has occurred. You entered a number greater than 32. Your fax machine can create up to print a database polling document. You tried to enter a call group you need and re-enter it to 99. Reset Document Insert Document Hang Up Error Call For Service Too Many Characters Invalid Number No Number Stored Communication Error Close Top Cover Please Remove Paper No Report Enter...
... the "hook" switch. Replace the scanner lamp assembly and/or the inverter. A paper jam has occurred. You entered a number greater than 32. Your fax machine can create up to print a database polling document. You tried to enter a call group you need and re-enter it to 99. Reset Document Insert Document Hang Up Error Call For Service Too Many Characters Invalid Number No Number Stored Communication Error Close Top Cover Please Remove Paper No Report Enter...
Service Guide
Page 182
... been stored. Set correct paper size in not valid. Wait for the command in use of the printer, which is already in use . You tried to be completed, then try again. The protect passcode you entered in the operator settings. Code Memory Overflow All Commands In Use Check # Of Pages Please Supply Toner Check Paper Size Check Rx Paper Check Tray Paper Check Cassette Paper Too many autodialer numbers for the fax to ten one-touch keys, speed-dial numbers, group numbers and telephone numbers entered...
... been stored. Set correct paper size in not valid. Wait for the command in use of the printer, which is already in use . You tried to be completed, then try again. The protect passcode you entered in the operator settings. Code Memory Overflow All Commands In Use Check # Of Pages Please Supply Toner Check Paper Size Check Rx Paper Check Tray Paper Check Cassette Paper Too many autodialer numbers for the fax to ten one-touch keys, speed-dial numbers, group numbers and telephone numbers entered...
Service Guide
Page 186
... the receive communication speed via Machine Parameter A1. Poor phone line conditions prevented fax communication. It may also be necessary to CFR. R.5.2 Line noise or other problems prevented ECM reception. See the OKIDATA Business Partner Exchange (BPX) for OF5800 Chapter 4 Troubleshooting Procedures Page: 161 R.1.1 T1 time-out. R.2.1 A compatibility error (closed network, junk fax detection) occurred. Poor phone line conditions made communication impossible. Increase the data error rate on Memory Switch C0. Enable the Eye Quality Check on Memory Switch C1...
... the receive communication speed via Machine Parameter A1. Poor phone line conditions prevented fax communication. It may also be necessary to CFR. R.5.2 Line noise or other problems prevented ECM reception. See the OKIDATA Business Partner Exchange (BPX) for OF5800 Chapter 4 Troubleshooting Procedures Page: 161 R.1.1 T1 time-out. R.2.1 A compatibility error (closed network, junk fax detection) occurred. Poor phone line conditions made communication impossible. Increase the data error rate on Memory Switch C0. Enable the Eye Quality Check on Memory Switch C1...
Service Guide
Page 187
... for OF5800 Chapter 4 Troubleshooting Procedures Page: 162 T.1.1 T1 time-out. T.4.4 Poor line conditions prevented transmission. Increase the ECM response time on Memory Switch B0. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. Service Manual for the T.4.1 error. The remote fax machine didn't respond to MPS/EOP/EOM. It may be necessary to increase the output levels on Memory Switch B1. Bad phone line conditions made fax communication impossible. After transmission...
... for OF5800 Chapter 4 Troubleshooting Procedures Page: 162 T.1.1 T1 time-out. T.4.4 Poor line conditions prevented transmission. Increase the ECM response time on Memory Switch B0. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. Service Manual for the T.4.1 error. The remote fax machine didn't respond to MPS/EOP/EOM. It may be necessary to increase the output levels on Memory Switch B1. Bad phone line conditions made fax communication impossible. After transmission...
Service Guide
Page 191
Suggested corrective action: 1. Turn the unit off and then on. 2. Unique switch F5, position 3 is in the display. Replace the printer mechanical controller board and or the print head unit.. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for OF5800 Chapter 4 Troubleshooting Procedures Page: 165 Symptom: "Please Call Service" is set to this material. (http://bpx.okidata.com) Copyright 1997, Okidata, Division of OKI America, Inc. Service Manual for any updates to a 1.
Suggested corrective action: 1. Turn the unit off and then on. 2. Unique switch F5, position 3 is in the display. Replace the printer mechanical controller board and or the print head unit.. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for OF5800 Chapter 4 Troubleshooting Procedures Page: 165 Symptom: "Please Call Service" is set to this material. (http://bpx.okidata.com) Copyright 1997, Okidata, Division of OKI America, Inc. Service Manual for any updates to a 1.
Service Guide
Page 268
.... See the OKIDATA Business Partner Exchange (BPX) for OF5800 Chapter 6 Illustrated Parts List Page: 223 PLEASE NOTE: Hardcopy service documentation is available in the OKIFAX 5800 Service Training Kit, P/N 58220501. Service Manual for any updates to this material. (http://bpx.okidata.com) All rights reserved. OKIDATA P/N 58220501 58323001 59276901 59277001 REFERENCE P/N DESCRIPTION Kit: OF5800 Service Training Sheet: ID/Read Me First Manual: Certification Manual: Service RSPL Copyright 1997...
.... See the OKIDATA Business Partner Exchange (BPX) for OF5800 Chapter 6 Illustrated Parts List Page: 223 PLEASE NOTE: Hardcopy service documentation is available in the OKIFAX 5800 Service Training Kit, P/N 58220501. Service Manual for any updates to this material. (http://bpx.okidata.com) All rights reserved. OKIDATA P/N 58220501 58323001 59276901 59277001 REFERENCE P/N DESCRIPTION Kit: OF5800 Service Training Sheet: ID/Read Me First Manual: Certification Manual: Service RSPL Copyright 1997...