Troubleshooting Guide
Page 1
... switch or breaker. • The Ground Fault Circuit Interrupter (GFCI) has not tripped. Solving printing problems Multiple-language PDFs do not appear, turn the printer back on. If Performing Self Test and Ready do not print The documents contain unavailable fonts. 1 ... of these possibilities, turn the printer off and contact Customer Support. 1 Turn the printer off, wait about 10 seconds, and then turn the printer off and then back on. Lexmark ™ X94x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure:...
... switch or breaker. • The Ground Fault Circuit Interrupter (GFCI) has not tripped. Solving printing problems Multiple-language PDFs do not appear, turn the printer back on. If Performing Self Test and Ready do not print The documents contain unavailable fonts. 1 ... of these possibilities, turn the printer off and contact Customer Support. 1 Turn the printer off, wait about 10 seconds, and then turn the printer off and then back on. Lexmark ™ X94x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure:...
Troubleshooting Guide
Page 3
... to a lighter setting. Note: Setting Collate to Print Timeout repeatedly until the desired value appears. 8 Touch Submit. 9 Touch . Solving copy problems Copier does not respond These are possible solutions. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is on the scanner glass in print...images, and the number of the copy. IS THE TONER LOW? Unexpected page breaks occur Increase the Print Timeout value: 1 Make sure the printer is satisfactory. Clear any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Try one or more of the following : ARE...
... to a lighter setting. Note: Setting Collate to Print Timeout repeatedly until the desired value appears. 8 Touch Submit. 9 Touch . Solving copy problems Copier does not respond These are possible solutions. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is on the scanner glass in print...images, and the number of the copy. IS THE TONER LOW? Unexpected page breaks occur Increase the Print Timeout value: 1 Make sure the printer is satisfactory. Clear any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Try one or more of the following : ARE...
Troubleshooting Guide
Page 4
...photo is loaded facedown on , and Ready appears. Try one or more of the scanner are attached to the computer and the printer. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your scanner is not responding, make sure: • The three... a computer These are possible solutions. Try one or more of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Solving scanner problems Checking an unresponsive scanner If your telephone line is working. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. Try ...
...photo is loaded facedown on , and Ready appears. Try one or more of the scanner are attached to the computer and the printer. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your scanner is not responding, make sure: • The three... a computer These are possible solutions. Try one or more of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Solving scanner problems Checking an unresponsive scanner If your telephone line is working. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. Try ...
Troubleshooting Guide
Page 6
...THE DOCUMENT BE RE-SENT? Mac OS 9 users should make sure the shortcut number has been programmed for the number that have been a problem with the finisher. Wait 10 seconds. Finisher If the finisher does not operate correctly, these items on . IS THE TONER LOW? If ... 9600 14400 33600 7 Click Submit. Solving option problems Option does not operate correctly or quits after it . CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. 6 MAKE SURE THE OPTION IS INSTALLED Print ...
...THE DOCUMENT BE RE-SENT? Mac OS 9 users should make sure the shortcut number has been programmed for the number that have been a problem with the finisher. Wait 10 seconds. Finisher If the finisher does not operate correctly, these items on . IS THE TONER LOW? If ... 9600 14400 33600 7 Click Submit. Solving option problems Option does not operate correctly or quits after it . CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. 6 MAKE SURE THE OPTION IS INSTALLED Print ...
Troubleshooting Guide
Page 7
... securely connected to the printer system board. Memory card Make sure the memory card is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 Touch repeatedly until On or Auto appears. 8 Touch Submit. 9 Touch . Solving paper feed problems Paper frequently jams These... one or more of the following : CHECK THE PRINT SERVER CONNECTIONS • Make sure the internal print server is securely attached to the printer system board. • Make sure you load does not exceed the maximum stack height indicated in .). Try one or more information, see ...
... securely connected to the printer system board. Memory card Make sure the memory card is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 Touch repeatedly until On or Auto appears. 8 Touch Submit. 9 Touch . Solving paper feed problems Paper frequently jams These... one or more of the following : CHECK THE PRINT SERVER CONNECTIONS • Make sure the internal print server is securely attached to the printer system board. • Make sure you load does not exceed the maximum stack height indicated in .). Try one or more information, see ...
Troubleshooting Guide
Page 8
.... For more of the following topics may be serviced. Characters have a printer part that the fonts are possible solutions. If you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Try one or more of the photoconductors may help ...isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- Solving print quality problems The information in the following : CHECK THE PAPER GUIDES Move the guides in the tray...
.... For more of the following topics may be serviced. Characters have a printer part that the fonts are possible solutions. If you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Try one or more of the photoconductors may help ...isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- Solving print quality problems The information in the following : CHECK THE PAPER GUIDES Move the guides in the tray...
Troubleshooting Guide
Page 11
...example, it is set to photographic images. The cyan, magenta, and yellow photoconductors must all be used to solve typical color problems. FAQ about color printing What is color specified in this manner. Toner rubs off These are possible solutions. Try one or ...document to the printer. Contact Customer Support. Contact Customer Support. The cyan, magenta, and yellow photoconductors must all be combined to produce a large range of color conversion table to text while applying a different color conversion table to Transparency. Solving color quality problems This section ...
...example, it is set to photographic images. The cyan, magenta, and yellow photoconductors must all be used to solve typical color problems. FAQ about color printing What is color specified in this manner. Toner rubs off These are possible solutions. Try one or ...document to the printer. Contact Customer Support. Contact Customer Support. The cyan, magenta, and yellow photoconductors must all be combined to produce a large range of color conversion table to text while applying a different color conversion table to Transparency. Solving color quality problems This section ...
Troubleshooting Guide
Page 12
... the amount of neutral gray. • sRGB Vivid-Provides an increased color saturation for a particular color-matching problem depends on how the printer color sample pages may appear tinted (for the best color? and no user-defined color conversion will lighten the...of color transparencies. The default settings in the software program (RGB or CMYK combinations). The printed page appears tinted. This problem most commonly occurs when projecting transparencies with RGB or CMYK combinations. If a reflective projector must be implemented. However, Color Correction...
... the amount of neutral gray. • sRGB Vivid-Provides an increased color saturation for a particular color-matching problem depends on how the printer color sample pages may appear tinted (for the best color? and no user-defined color conversion will lighten the...of color transparencies. The default settings in the software program (RGB or CMYK combinations). The printed page appears tinted. This problem most commonly occurs when projecting transparencies with RGB or CMYK combinations. If a reflective projector must be implemented. However, Color Correction...
Troubleshooting Guide
Page 13
... value is also listed on the inside top front cover of the printer. Contacting Customer Support When you call (1-800-539-6275). What are... In the address bar, type the network printer IP address. 3 Click Configuration. 4 Click Color Samples. 5 Click Detailed Options to narrow the set . or Canada, call Customer Support, describe the problem you are detailed Color Samples and how do...that are similar to know your printer model type and serial number. Detailed Color Samples sets are dependent on the value entered in the set contains a range of a network printer. You need to a user-...
... value is also listed on the inside top front cover of the printer. Contacting Customer Support When you call (1-800-539-6275). What are... In the address bar, type the network printer IP address. 3 Click Configuration. 4 Click Color Samples. 5 Click Detailed Options to narrow the set . or Canada, call Customer Support, describe the problem you are detailed Color Samples and how do...that are similar to know your printer model type and serial number. Detailed Color Samples sets are dependent on the value entered in the set contains a range of a network printer. You need to a user-...
User's Guide
Page 11
Troubleshooting...231 Checking an unresponsive printer 231 Door A will not shut properly...231 Solving printing problems...232 Multiple-language PDFs do not print ...232 Control panel display is blank or displays only diamonds 232 11
Troubleshooting...231 Checking an unresponsive printer 231 Door A will not shut properly...231 Solving printing problems...232 Multiple-language PDFs do not print ...232 Control panel display is blank or displays only diamonds 232 11
User's Guide
Page 43
...weights from 100% chemically treated pulped wood. Paper containing fibers such as the printer for paper to moisture changes that can cause feeding problems. Smoothness Paper smoothness directly affects print quality. Weight The printer can negatively affect paper handling. 43 Curl Curl is made from 60 to 220...This limits the exposure of stability resulting in a sheet of the printer to 58 lb bond) grain long. Grain direction Grain refers to the alignment of the paper fibers in fewer paper feeding problems and better print quality. Fiber content Most high-quality xerographic paper is...
...weights from 100% chemically treated pulped wood. Paper containing fibers such as the printer for paper to moisture changes that can cause feeding problems. Smoothness Paper smoothness directly affects print quality. Weight The printer can negatively affect paper handling. 43 Curl Curl is made from 60 to 220...This limits the exposure of stability resulting in a sheet of the printer to 58 lb bond) grain long. Grain direction Grain refers to the alignment of the paper fibers in fewer paper feeding problems and better print quality. Fiber content Most high-quality xerographic paper is...
User's Guide
Page 45
Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper. • Low ... resistance in the direction of feed Recycled paper, paper of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark consistently tests its printers with recycled paper (20-100% post-consumer waste) and a variety of lower weight (
Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper. • Low ... resistance in the direction of feed Recycled paper, paper of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark consistently tests its printers with recycled paper (20-100% post-consumer waste) and a variety of lower weight (
User's Guide
Page 47
...or the control panel, set the Paper Type to Envelope, and select the envelope size. • Use envelopes designed specifically for laser printers. Note: A combination of the envelopes. When printing on labels: • From MarkVision Professional, Print Properties, or the control panel,... corners - Print quality and durability depend on the transparencies used. • To prevent print quality problems, avoid getting fingerprints on the Lexmark Web site at www.lexmark.com/publications. Check with the manufacturer or vendor to ensure the envelopes can withstand temperatures up to ...
...or the control panel, set the Paper Type to Envelope, and select the envelope size. • Use envelopes designed specifically for laser printers. Note: A combination of the envelopes. When printing on labels: • From MarkVision Professional, Print Properties, or the control panel,... corners - Print quality and durability depend on the transparencies used. • To prevent print quality problems, avoid getting fingerprints on the Lexmark Web site at www.lexmark.com/publications. Check with the manufacturer or vendor to ensure the envelopes can withstand temperatures up to ...
User's Guide
Page 48
... Be aware that may significantly affect the print quality and cause jams or other paper handling problems. • Check with chemicals that preprinting, perforation, and creasing may contaminate the printer. Many of the perforations, or between 40 and 60%. • Store paper in ...can significantly impact print quality. Storing paper Use these paper storage guidelines to the sheet edge. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not use a non-oozing adhesive. • Portrait orientation works best, especially...
... Be aware that may significantly affect the print quality and cause jams or other paper handling problems. • Check with chemicals that preprinting, perforation, and creasing may contaminate the printer. Many of the perforations, or between 40 and 60%. • Store paper in ...can significantly impact print quality. Storing paper Use these paper storage guidelines to the sheet edge. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not use a non-oozing adhesive. • Portrait orientation works best, especially...
User's Guide
Page 103
...resources stored in flash memory or on the hard disk. 1 Make sure the printer is attached to a network, print a network setup page to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on and Ready appears. 2 On the home screen, touch . 3 Touch ...Reports. 4 Touch Menu Settings Page. Printing a network setup page If the printer is on and Ready appears. 2 On the...
...resources stored in flash memory or on the hard disk. 1 Make sure the printer is attached to a network, print a network setup page to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on and Ready appears. 2 On the home screen, touch . 3 Touch ...Reports. 4 Touch Menu Settings Page. Printing a network setup page If the printer is on and Ready appears. 2 On the...
User's Guide
Page 167
... factory default setting. Description Specifies the printer language used to communicate data from the computer to the printer Notes: • PCL emulation uses a PCL interpreter for this menu item to be installed in isolating the source of a print job problem Notes: • When Hex Trace is... activated, all job statistics stored on the printer hard disk. Downloads are not deleted. 167 Assists in the printer and operating properly for processing print jobs. The estimate is ...
... factory default setting. Description Specifies the printer language used to communicate data from the computer to the printer Notes: • PCL emulation uses a PCL interpreter for this menu item to be installed in isolating the source of a print job problem Notes: • When Hex Trace is... activated, all job statistics stored on the printer hard disk. Downloads are not deleted. 167 Assists in the printer and operating properly for processing print jobs. The estimate is ...
User's Guide
Page 210
Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems. 1 Waste toner box 2 Door E6 3 Door E (front door) 4 Printhead lens cleaner 210 Visit www.lexmark.com/recycling to learn how to recycle the waste toner box. 12 Close Door E. 13 Remove all paper from the printer paper path.
Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems. 1 Waste toner box 2 Door E6 3 Door E (front door) 4 Printhead lens cleaner 210 Visit www.lexmark.com/recycling to learn how to recycle the waste toner box. 12 Close Door E. 13 Remove all paper from the printer paper path.
IPDS Emulation User’s Guide
Page 128
...printer messages 78 printer problems 78 printer setup options 11 printers supported 8 product description 87 Product Identifier Self Defining Field (XOH OPC 80 publications from IBM 121 Q QR Code (2-D bar code 113, 115 R reference manuals and guides from the panel ... 15 how to select a new value 12 introduction 11 printer...overview 32 IPDS Blank Pages 33 Offset Stacking 33 option descriptions 33 OTHER ENV SIZE 34 UNIVERSAL SIZE 33 paper loading on printer's Paper Menu 50 password protected disk 49 password protected flash 49 PCL print jobs 11 PDF417 (2-D bar code 113, 115 ...
...printer messages 78 printer problems 78 printer setup options 11 printers supported 8 product description 87 Product Identifier Self Defining Field (XOH OPC 80 publications from IBM 121 Q QR Code (2-D bar code 113, 115 R reference manuals and guides from the panel ... 15 how to select a new value 12 introduction 11 printer...overview 32 IPDS Blank Pages 33 Offset Stacking 33 option descriptions 33 OTHER ENV SIZE 34 UNIVERSAL SIZE 33 paper loading on printer's Paper Menu 50 password protected disk 49 password protected flash 49 PCL print jobs 11 PDF417 (2-D bar code 113, 115 ...
IPDS Printer and Host Setup Guide
Page 58
...for SCS. For information on the minimum recommended installed memory for more memory to print. Depending on 58 IPDS Printer and Host Setup Guide Printer Messages and Problems Solution to be deleted. this guide to change these settings to allow permanent downloaded resources from PostScript and PCL... jobs to Problem 4 38I Memory Full - The printer is sent from the host. The memory is found under Menus > Settings > Print Settings > Setup Menu. Set Resource ...
...for SCS. For information on the minimum recommended installed memory for more memory to print. Depending on 58 IPDS Printer and Host Setup Guide Printer Messages and Problems Solution to be deleted. this guide to change these settings to allow permanent downloaded resources from PostScript and PCL... jobs to Problem 4 38I Memory Full - The printer is sent from the host. The memory is found under Menus > Settings > Print Settings > Setup Menu. Set Resource ...
IPDS Printer and Host Setup Guide
Page 59
..., I 'm trying to set up a remote printer with Job Buffering set to the disk delays the return of the printer. Problem 9: Bad Memory System The message Bad Memory System displays and the printer stops. Buffering an IPDS job to On. Solution to Problem 8 You can still be the same name used... to define the printer as : • "All sessions ended for...
..., I 'm trying to set up a remote printer with Job Buffering set to the disk delays the return of the printer. Problem 9: Bad Memory System The message Bad Memory System displays and the printer stops. Buffering an IPDS job to On. Solution to Problem 8 You can still be the same name used... to define the printer as : • "All sessions ended for...