Troubleshooting Guide
Page 3
You must set Collate to Print Timeout repeatedly until the desired value appears. 8 Touch Submit. 9 Touch . Try one or more of the following: 3 ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Poor copy quality These are some examples of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Off in the software overrides the setting in the Finishing menu. BLACK TEXT IS LIGHT OR DISAPPEARING • On the copy screen, touch the Text icon. • Decrease the ...
You must set Collate to Print Timeout repeatedly until the desired value appears. 8 Touch Submit. 9 Touch . Try one or more of the following: 3 ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Poor copy quality These are some examples of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Off in the software overrides the setting in the Finishing menu. BLACK TEXT IS LIGHT OR DISAPPEARING • On the copy screen, touch the Text icon. • Decrease the ...
Troubleshooting Guide
Page 5
Cannot send or receive a fax These are possible solutions. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is low. Certain devices can be used by way of times you may want the phone to an analog telephone port (an R-interface port) on the PBX. Call your telephone company to obtain the keypad sequence for the fax machine. Try one or more information, contact your DSL provider. • If you are using a PBX telephone service, make sure you have to change the default setting. If you are connecting to an analog connection on an ISDN terminal adapter. On...
Cannot send or receive a fax These are possible solutions. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is low. Certain devices can be used by way of times you may want the phone to an analog telephone port (an R-interface port) on the PBX. Call your telephone company to obtain the keypad sequence for the fax machine. Try one or more information, contact your DSL provider. • If you are using a PBX telephone service, make sure you have to change the default setting. If you are connecting to an analog connection on an ISDN terminal adapter. On...
Troubleshooting Guide
Page 6
MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY • Check to make sure the printer is satisfactory. • Resend the fax. Try one of the telephone line connection. • Increase the fax scan resolution, if possible. Wait 10 seconds. Reinstall the finisher. Load the original document faceup, short-edge first into the ADF. MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Open a Web browser. 2 In the address bar, type the IP address of the printer, and then press Enter. 3 Click Configuration. 4 Click Fax Settings. ...
MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY • Check to make sure the printer is satisfactory. • Resend the fax. Try one of the telephone line connection. • Increase the fax scan resolution, if possible. Wait 10 seconds. Reinstall the finisher. Load the original document faceup, short-edge first into the ADF. MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Open a Web browser. 2 In the address bar, type the IP address of the printer, and then press Enter. 3 Click Configuration. 4 Click Fax Settings. ...
Troubleshooting Guide
Page 8
... the tray in the tray. For more of the following topics may need to be defective. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). The print quality test pages print...
... the tray in the tray. For more of the following topics may need to be defective. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). The print quality test pages print...
Troubleshooting Guide
Page 9
... to the correct positions for the paper size loaded. Replace the transfer belt. CHECK THE PAPER Avoid textured paper with rough finishes. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Try one or more of the toner cartridge: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side...
... to the correct positions for the paper size loaded. Replace the transfer belt. CHECK THE PAPER Avoid textured paper with rough finishes. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Try one or more of the toner cartridge: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side...
Troubleshooting Guide
Page 10
...photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in the tray to On. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may need to be set to the correct positions for the paper size loaded. Print is too high. • From Print Properties... RGB Brightness setting is too dark, or the RGB Contrast setting is too light These are using paper that meets the printer specifications. Solid color pages The printer may be serviced. The cyan, magenta, and yellow photoconductors must all be replaced separately. HAS THE PAPER ABSORBED MOISTURE DUE ...
...photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in the tray to On. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may need to be set to the correct positions for the paper size loaded. Print is too high. • From Print Properties... RGB Brightness setting is too dark, or the RGB Contrast setting is too light These are using paper that meets the printer specifications. Solid color pages The printer may be serviced. The cyan, magenta, and yellow photoconductors must all be replaced separately. HAS THE PAPER ABSORBED MOISTURE DUE ...
Troubleshooting Guide
Page 11
...The black photoconductor can be replaced at the same time. Televisions and computer monitors create colors in the tray. Additionally, they allow users to modify the color of each object is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by indicating the amount... sent to photographic images. Printing presses, inkjet printers, and color laser printers create colors in nature. IS THERE TONER IN THE PAPER PATH? CMYK color is RGB color? The color information is a method of describing colors by indicating the amount of red, green, or blue needed...
...The black photoconductor can be replaced at the same time. Televisions and computer monitors create colors in the tray. Additionally, they allow users to modify the color of each object is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by indicating the amount... sent to photographic images. Printing presses, inkjet printers, and color laser printers create colors in nature. IS THERE TONER IN THE PAPER PATH? CMYK color is RGB color? The color information is a method of describing colors by indicating the amount of red, green, or blue needed...
Troubleshooting Guide
Page 12
... driver is based on the computer screen? Sometimes a printed page may not be necessary to Off, the color is strongly recommended for the affected object type. Color Balance provides the user with RGB or CMYK combinations. Is there anything I can I see the software program... black toner to the amount of toner being printed (text, graphics, or images), and how the color of the US CMYK color correction setting. • Off-No color correction is obtained by environmental conditions, paper type, lighting conditions, or user preference. However, because of...
... driver is based on the computer screen? Sometimes a printed page may not be necessary to Off, the color is strongly recommended for the affected object type. Color Balance provides the user with RGB or CMYK combinations. Is there anything I can I see the software program... black toner to the amount of toner being printed (text, graphics, or images), and how the color of the US CMYK color correction setting. • Off-No color correction is obtained by environmental conditions, paper type, lighting conditions, or user preference. However, because of...
Troubleshooting Guide
Page 13
... entered in the set to know your printer model type and serial number. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 13 A detailed Color Samples set . To access a detailed Color Samples set from the Embedded Web Server: 1 Open a Web browser. 2 In the address bar, type the network printer IP...
... entered in the set to know your printer model type and serial number. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 13 A detailed Color Samples set . To access a detailed Color Samples set from the Embedded Web Server: 1 Open a Web browser. 2 In the address bar, type the network printer IP...
User's Guide
Page 5
... while the pages are being printed 63 Understanding the copy screens and options 63 Copy from ...63 Copy to ...64 Scale...64 Darkness ...64 Color ...64 Photo ...64 Sides (Duplex) ...64 Collate ...64 Options ...64 Improving copy quality...66 E-mailing...67 Getting ready to e-mail...67 ... Sending an e-mail using the keypad ...68 Sending an e-mail using a shortcut number 69 Sending an e-mail using the address book 69 E-mailing color documents...69 Using profiles...70 Creating an e-mail profile ...70 E-mailing to a profile...70 Customizing e-mail settings...70 Adding e-mail subject and message ...
... while the pages are being printed 63 Understanding the copy screens and options 63 Copy from ...63 Copy to ...64 Scale...64 Darkness ...64 Color ...64 Photo ...64 Sides (Duplex) ...64 Collate ...64 Options ...64 Improving copy quality...66 E-mailing...67 Getting ready to e-mail...67 ... Sending an e-mail using the keypad ...68 Sending an e-mail using a shortcut number 69 Sending an e-mail using the address book 69 E-mailing color documents...69 Using profiles...70 Creating an e-mail profile ...70 E-mailing to a profile...70 Customizing e-mail settings...70 Adding e-mail subject and message ...
User's Guide
Page 7
......95 Scanning to a USB flash memory device 96 Understanding scan to computer options 96 Quick Setup ...96 Format Type ...96 Compression ...97 Default Content...97 Color ...97 Original Size ...97 Orientation ...97 Sides (Duplex) ...97 Darkness ...97 Resolution...97 Advanced Imaging...97 Improving scan quality...98 7
......95 Scanning to a USB flash memory device 96 Understanding scan to computer options 96 Quick Setup ...96 Format Type ...96 Compression ...97 Default Content...97 Color ...97 Original Size ...97 Orientation ...97 Sides (Duplex) ...97 Darkness ...97 Resolution...97 Advanced Imaging...97 Improving scan quality...98 7
User's Guide
Page 13
... curl ...248 Print irregularities...248 Repeating defects...249 Skewed print...249 Print is too light ...249 Print is too dark...250 Solid color pages ...250 Toner fog or background shading appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality... is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...255 Notices...256 Edition notice...256 Industry Canada notices...257 Power consumption...263 Index...266...
... curl ...248 Print irregularities...248 Repeating defects...249 Skewed print...249 Print is too light ...249 Print is too dark...250 Solid color pages ...250 Toner fog or background shading appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality... is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...255 Notices...256 Edition notice...256 Industry Canada notices...257 Power consumption...263 Index...266...
User's Guide
Page 50
... mm X X X (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm X X X (4.1 x 9.5 in.) DL Envelope 110 x 220 mm X X X (4.3 x 8.7 in parentheses. Paper type 520-sheet trays Plain Paper Bond Letterhead Preprinted Colored Paper Card stock Glossy paper X Paper labels* X Transparencies Envelopes X * Vinyl labels are calculated based on 75 g/m2 (20 lb) paper. 50 Paper capacity estimations are...
... mm X X X (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm X X X (4.1 x 9.5 in.) DL Envelope 110 x 220 mm X X X (4.3 x 8.7 in parentheses. Paper type 520-sheet trays Plain Paper Bond Letterhead Preprinted Colored Paper Card stock Glossy paper X Paper labels* X Transparencies Envelopes X * Vinyl labels are calculated based on 75 g/m2 (20 lb) paper. 50 Paper capacity estimations are...
User's Guide
Page 51
... weights. Paper type Plain Paper Horizontal transport unit (50 sheets) Finisher Bin 1 (1500/3000 standard bin (500 sheets)* sheets) Bin 2 (300 sheets) Bond Letterhead Preprinted Colored Paper Card stock Glossy paper X X Labels X X Transparencies X X Envelopes X X X * Bin 1 of the standard finisher supports 3000 sheets. Bin 1 of the booklet finisher supports 1500 sheets. Bin...
... weights. Paper type Plain Paper Horizontal transport unit (50 sheets) Finisher Bin 1 (1500/3000 standard bin (500 sheets)* sheets) Bin 2 (300 sheets) Bond Letterhead Preprinted Colored Paper Card stock Glossy paper X X Labels X X Transparencies X X Envelopes X X X * Bin 1 of the standard finisher supports 3000 sheets. Bin 1 of the booklet finisher supports 1500 sheets. Bin...
User's Guide
Page 64
.... The copy screen appears with your new setting displayed. • If the size settings for "Copy from two-sided original documents. Color Touching the Color button tells the printer to shading or tones. Options Touching the Options button opens a screen where you want to copy onto is not...• When you must have a duplex unit attached to the printer. If you can also be ordered (1,2,3) (1,2,3) (1,2,3). Note: To copy a color image, make sure the color button is on which your copies will be printed. • Touch a paper size button to select it as from legal-size to letter...
.... The copy screen appears with your new setting displayed. • If the size settings for "Copy from two-sided original documents. Color Touching the Color button tells the printer to shading or tones. Options Touching the Options button opens a screen where you want to copy onto is not...• When you must have a duplex unit attached to the printer. If you can also be ordered (1,2,3) (1,2,3) (1,2,3). Note: To copy a color image, make sure the color button is on which your copies will be printed. • Touch a paper size button to select it as from legal-size to letter...
User's Guide
Page 65
... Print Page Borders adds or removes the outline border surrounding the original document pages on that is different from a tray that contains a type or color of the paper, or pick a particular edge. Advanced Imaging This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan Edge to the... around all the pages in large print across each page. Note: To use Create Booklet, you must have a duplex unit attached to Edge, Color Balance, and mirror image before you pick will be available. Paper Saver is too large, the copy will appear, faintly, in order. The...
... Print Page Borders adds or removes the outline border surrounding the original document pages on that is different from a tray that contains a type or color of the paper, or pick a particular edge. Advanced Imaging This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan Edge to the... around all the pages in large print across each page. Note: To use Create Booklet, you must have a duplex unit attached to Edge, Color Balance, and mirror image before you pick will be available. Paper Saver is too large, the copy will appear, faintly, in order. The...
User's Guide
Page 66
... printed on a laser printer, or pages from the original document is not a concern. • Text mode is a high-quality photograph or inkjet print. 66 • Color-Use this setting to copy the original document in color. • Gray-Use this setting to copy the original document in grayscale.
... printed on a laser printer, or pages from the original document is not a concern. • Text mode is a high-quality photograph or inkjet print. 66 • Color-Use this setting to copy the original document in color. • Gray-Use this setting to copy the original document in grayscale.
User's Guide
Page 68
... Save as magazine clippings) into the ADF. If the name or number is already in the fields with a comma (,). 7 Select the scan settings (Format, Content, Color, and Resolution). 8 Enter a shortcut number, and then click Add. Place these items on the scanner glass.
... Save as magazine clippings) into the ADF. If the name or number is already in the fields with a comma (,). 7 Select the scan settings (Format, Content, Color, and Resolution). 8 Enter a shortcut number, and then click Add. Place these items on the scanner glass.
User's Guide
Page 69
... (such as magazine clippings) into the ADF, adjust the paper guides. 3 On the home screen, touch E-mail. 4 Type an e-mail address. 5 Touch Options. 69 E-mailing color documents 1 Load an original document faceup, short edge first into the ADF. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin...
... (such as magazine clippings) into the ADF, adjust the paper guides. 3 On the home screen, touch E-mail. 4 Type an e-mail address. 5 Touch Options. 69 E-mailing color documents 1 Load an original document faceup, short edge first into the ADF. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin...
User's Guide
Page 70
... the paper guides. 3 On the home screen, touch E-mail. 4 Type an e-mail address. 5 Touch Options. 6 Touch Subject. 7 Type the e-mail subject. 8 Touch Done. 70 6 Touch Color. 7 Touch E-mail It. Place these items on the scanner glass. 2 If you are loading a document into the ADF or facedown on the scanner glass.
... the paper guides. 3 On the home screen, touch E-mail. 4 Type an e-mail address. 5 Touch Options. 6 Touch Subject. 7 Type the e-mail subject. 8 Touch Done. 70 6 Touch Color. 7 Touch E-mail It. Place these items on the scanner glass. 2 If you are loading a document into the ADF or facedown on the scanner glass.