Clearing Jams Guide
Page 2
... out. If the paper is not exiting the printer: 1 Pull down the top rear door. 4 Lift and pull the print cartridge out of the cartridge. Warning-Potential Damage: Do not leave the cartridge exposed to cool before touching. Warning-Potential Damage: Do not touch the photoconductor drum on the underside of the printer... to remove, then open the front cover. 202 paper jam Touch Status/Supplies to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper.
... out. If the paper is not exiting the printer: 1 Pull down the top rear door. 4 Lift and pull the print cartridge out of the cartridge. Warning-Potential Damage: Do not leave the cartridge exposed to cool before touching. Warning-Potential Damage: Do not touch the photoconductor drum on the underside of the printer... to remove, then open the front cover. 202 paper jam Touch Status/Supplies to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper.
Troubleshooting Guide
Page 3
.... CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of these possibilities, turn the printer off and then restart the computer. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to print, specify the correct size setting: •...Make sure the paper size setting matches the paper loaded in the upper left corner. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear ...
.... CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of these possibilities, turn the printer off and then restart the computer. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to print, specify the correct size setting: •...Make sure the paper size setting matches the paper loaded in the upper left corner. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear ...
Troubleshooting Guide
Page 5
.... Disable this feature before answering. 6 Click Submit. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. There may have extension phones on the scanner glass. THE TONER MAY BE LOW When 88 Cartridge low appears or when you do not know the IP address... of the following : 2400 4800 9600 14400 33600 6 Click Submit. 5 MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the ADF...
.... Disable this feature before answering. 6 Click Submit. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. There may have extension phones on the scanner glass. THE TONER MAY BE LOW When 88 Cartridge low appears or when you do not know the IP address... of the following : 2400 4800 9600 14400 33600 6 Click Submit. 5 MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the ADF...
Troubleshooting Guide
Page 8
...from the Print dialog. Clipped images These are supported by the printer, the host computer, and the software program. Reinstall the print cartridge. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. Characters have ...jagged or uneven edges These are possible solutions. Try one or more information, contact Customer Support. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in ...
...from the Print dialog. Clipped images These are supported by the printer, the host computer, and the software program. Reinstall the print cartridge. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. Characters have ...jagged or uneven edges These are possible solutions. Try one or more information, contact Customer Support. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in ...
Troubleshooting Guide
Page 9
...• For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) Replace the fuser if the defects occur ...paper in .) Skewed print These are using paper that meets the printer specifications. 9 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Repeating defects REPEATING MARKS OCCUR EVENLY DOWN THE PAGE Replace the charge rolls if the defects ...
...• For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) Replace the fuser if the defects occur ...paper in .) Skewed print These are using paper that meets the printer specifications. 9 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Repeating defects REPEATING MARKS OCCUR EVENLY DOWN THE PAGE Replace the charge rolls if the defects ...
Troubleshooting Guide
Page 10
... from the Print dialog and pop-up menus. THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Print is too dark These are possible solutions. CHECK...
... from the Print dialog and pop-up menus. THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Print is too dark These are possible solutions. CHECK...
Troubleshooting Guide
Page 11
Solid color pages These are possible solutions. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded...-HOT SURFACE: The inside of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the printer might be serviced. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Try one or more of injury...
Solid color pages These are possible solutions. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded...-HOT SURFACE: The inside of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the printer might be serviced. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Try one or more of injury...
Troubleshooting Guide
Page 12
... the troubleshooting steps you may need to access the Embedded Web Server. Toner specks These are possible solutions. Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the following : CHECK THE NETWORK CONNECTIONS Make...front cover of http:// before the printer IP address to know your system administrator. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 For more information, see your printer model type and serial number. CHECK THE PAPER TEXTURE SETTING From ...
... the troubleshooting steps you may need to access the Embedded Web Server. Toner specks These are possible solutions. Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the following : CHECK THE NETWORK CONNECTIONS Make...front cover of http:// before the printer IP address to know your system administrator. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 For more information, see your printer model type and serial number. CHECK THE PAPER TEXTURE SETTING From ...
Help Menu Pages
Page 15
Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.) The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of the vertical lines.
Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.) The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of the vertical lines.
Help Menu Pages
Page 16
...replace the cartridge. Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge High Yield Print Cartridge X651A11A X651H11A X651A21A X651H21A Extra High Yield Print Cartridge X654X11A X654X21A High Yield Return Program Print Cartridge for Label... yield. You may be able to print a limited number of the print cartridge: 1 Remove the print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing.
...replace the cartridge. Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge High Yield Print Cartridge X651A11A X651H11A X651A21A X651H21A Extra High Yield Print Cartridge X654X11A X654X21A High Yield Return Program Print Cartridge for Label... yield. You may be able to print a limited number of the print cartridge: 1 Remove the print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing.
User Manual
Page 21
... names for more information on the message, including how to give instructions on what you should do so the printer can continue processing, such as Toner Low. • Shows intervention messages to clear it. 7 Tips All menus have a Tips button. The printer control panel buttons and shortcuts cannot be used...Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Close door or Insert print cartridge. 6 Status/Supplies Appears on any of held faxes, touch this button. Touching this button opens a PIN entry screen.
... names for more information on the message, including how to give instructions on what you should do so the printer can continue processing, such as Toner Low. • Shows intervention messages to clear it. 7 Tips All menus have a Tips button. The printer control panel buttons and shortcuts cannot be used...Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Close door or Insert print cartridge. 6 Status/Supplies Appears on any of held faxes, touch this button. Touching this button opens a PIN entry screen.
User Manual
Page 141
..., allow the surface to cool before touching. Warning-Potential Damage: Do not leave the cartridge exposed to identify the location of the jam. To reduce the risk of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. 5 Place the print... cartridge aside. Warning-Potential Damage: The jammed paper may be hot. If the paper is not exiting ...
..., allow the surface to cool before touching. Warning-Potential Damage: Do not leave the cartridge exposed to identify the location of the jam. To reduce the risk of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. 5 Place the print... cartridge aside. Warning-Potential Damage: The jammed paper may be hot. If the paper is not exiting ...
User Manual
Page 187
Menu item Displayed Information Left side Right side Custom Text Black Toner Display When Supply Registers Off Early Warning Low Near End of Life End of Life Type of Message to Display Default Alternate Default Message Alternate ... Service Errors can be customized with the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Cartridge Level Custom Text Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default setting for Right...
Menu item Displayed Information Left side Right side Custom Text Black Toner Display When Supply Registers Off Early Warning Low Near End of Life End of Life Type of Message to Display Default Alternate Default Message Alternate ... Service Errors can be customized with the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Cartridge Level Custom Text Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default setting for Right...
User Manual
Page 190
... in seconds the printer waits before returning the printer display to a Ready state Note: 30 seconds is the factory default setting for Toner Alarm and Staple Alarm. Specifies the number of minutes of the printer Note: The location will sound. • Continuous repeats three ...every 10 seconds. • Staple Alarm is available only when the finisher is installed. Menu item Contact Name Location Alarms Alarm Control Cartridge Alarm Staple Alarm Timeouts Job Hold Timeout Disabled 5-255 Timeouts Standby Mode Disabled 2-240 Timeouts Power Saver Mode Disabled 2-240 Timeouts Screen ...
... in seconds the printer waits before returning the printer display to a Ready state Note: 30 seconds is the factory default setting for Toner Alarm and Staple Alarm. Specifies the number of minutes of the printer Note: The location will sound. • Continuous repeats three ...every 10 seconds. • Staple Alarm is available only when the finisher is installed. Menu item Contact Name Location Alarms Alarm Control Cartridge Alarm Staple Alarm Timeouts Job Hold Timeout Disabled 5-255 Timeouts Standby Mode Disabled 2-240 Timeouts Power Saver Mode Disabled 2-240 Timeouts Screen ...
User Manual
Page 249
... then touch Continue to clear the message and continue printing. 88.yy Cartridge nearly low The toner is empty. 1 Replace the print cartridge. 2 Touch Continue to clear the message. 200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 283 Staple jam 1 Clear the ... then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 88 Cartridge low The toner is low. 62 Disk full Try one or more of the following: • Touch Continue to clear the message and continue processing. • Delete fonts, ...
... then touch Continue to clear the message and continue printing. 88.yy Cartridge nearly low The toner is empty. 1 Replace the print cartridge. 2 Touch Continue to clear the message. 200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 283 Staple jam 1 Clear the ... then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 88 Cartridge low The toner is low. 62 Disk full Try one or more of the following: • Touch Continue to clear the message and continue processing. • Delete fonts, ...
User Manual
Page 256
...-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing. Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge X651A11A X651A21A High Yield Print Cartridge Extra High Yield Print Cartridge X651H11A X654X11A X651H21A X654X21A High Yield Return Program Print Cartridge for Label X651H04A Applications Not...
...-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing. Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge X651A11A X651A21A High Yield Print Cartridge Extra High Yield Print Cartridge X651H11A X654X11A X651H21A X654X21A High Yield Return Program Print Cartridge for Label X651H04A Applications Not...
User Manual
Page 258
...40X1872 (100 V) 40X1873 (110 V) 40X1874 (220 V) Ordering an ADF maintenance kit The ADF maintenance kit contains all the items necessary to properly feed from the ...tray, order new pick rollers. Part name Pick rollers Part number 40X4308 Maintaining the printer 258 Part name Transfer roll assembly Part number 40X1886 Ordering charge rolls When toner...replace the ADF pick mechanism and the ADF separator roller. Part name ADF Maintenance kit Part number 40X4769 Ordering a transfer roller When toner smudges ...
...40X1872 (100 V) 40X1873 (110 V) 40X1874 (220 V) Ordering an ADF maintenance kit The ADF maintenance kit contains all the items necessary to properly feed from the ...tray, order new pick rollers. Part name Pick rollers Part number 40X4308 Maintaining the printer 258 Part name Transfer roll assembly Part number 40X1886 Ordering charge rolls When toner...replace the ADF pick mechanism and the ADF separator roller. Part name ADF Maintenance kit Part number 40X4769 Ordering a transfer roller When toner smudges ...
Technical Reference
Page 80
... - To Continue Replace Toner Cartridge To Continue Intervention 40038 84 All Photo X X X Required - Cartridge Cartridge nearly low nearly low Intervention 40038 88 [Color] X X X Required - Appendix B: PJL support 80 = Supported X = Not supported Model Message Status code Return string 6500e MFP option T650, T650n, T652dn, T654dn, T656dne X651de, X652de, X654de, X656de, X656dte, X658d, X658de, X658dme, X658dfe, X658dte, X658dtme...
... - To Continue Replace Toner Cartridge To Continue Intervention 40038 84 All Photo X X X Required - Cartridge Cartridge nearly low nearly low Intervention 40038 88 [Color] X X X Required - Appendix B: PJL support 80 = Supported X = Not supported Model Message Status code Return string 6500e MFP option T650, T650n, T652dn, T654dn, T656dne X651de, X652de, X654de, X656de, X656dte, X658d, X658de, X658dme, X658dfe, X658dte, X658dtme...
Technical Reference
Page 94
....xx X X X Required - toner Toner Cartridge Missing cartridge missing Intervention 40410 31.xx X X X Required - or defective Missing or Defective Cartridge black cartridge Intervention 40410 30.xx Cyan X X X Required - Appendix B: PJL support 94 = Supported X = Not supported Model Message Status code Return string 6500e MFP option T650, T650n, T652dn, T654dn, T656dne X651de, X652de, X654de, X656de, X656dte, X658d, X658de, X658dme, X658dfe, X658dte...
....xx X X X Required - toner Toner Cartridge Missing cartridge missing Intervention 40410 31.xx X X X Required - or defective Missing or Defective Cartridge black cartridge Intervention 40410 30.xx Cyan X X X Required - Appendix B: PJL support 94 = Supported X = Not supported Model Message Status code Return string 6500e MFP option T650, T650n, T652dn, T654dn, T656dne X651de, X652de, X654de, X656de, X656dte, X658d, X658de, X658dme, X658dfe, X658dte...
Technical Reference
Page 95
... Required - or defective Missing or Defective Cartridge magenta cartridge Intervention 40412 30.xx Yellow X X X Required - missing Fuser Missing Intervention 41202 Reload X X X Required - printed pages Insert Duplex Pages in Tray [x] in Tray [x] * This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges, respectively. toner Toner Cartridge Missing cartridge missing Intervention 40412 31.xx...
... Required - or defective Missing or Defective Cartridge magenta cartridge Intervention 40412 30.xx Yellow X X X Required - missing Fuser Missing Intervention 41202 Reload X X X Required - printed pages Insert Duplex Pages in Tray [x] in Tray [x] * This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges, respectively. toner Toner Cartridge Missing cartridge missing Intervention 40412 31.xx...