User Guide
Page 157
... 500ZA Ordering a maintenance kit Notes: • Using certain types of paper may cause imaging unit parts to fail prior to www.lexmark.com/regions. Ordering an imaging unit Extremely low print coverage for extended periods of time may require more than one sheet of paper ... (LAD) (ANZ) Toner cartridge 51B1000 51B2000 51B5000 51B4000 51B3000 51B6000 For more information on replacing the imaging unit, see the instruction sheet that came with the supply. MX317 Regular cartridges Item Worldwide Toner cartridge 51B00A0 For more information on countries located in Japan.
... 500ZA Ordering a maintenance kit Notes: • Using certain types of paper may cause imaging unit parts to fail prior to www.lexmark.com/regions. Ordering an imaging unit Extremely low print coverage for extended periods of time may require more than one sheet of paper ... (LAD) (ANZ) Toner cartridge 51B1000 51B2000 51B5000 51B4000 51B3000 51B6000 For more information on replacing the imaging unit, see the instruction sheet that came with the supply. MX317 Regular cartridges Item Worldwide Toner cartridge 51B00A0 For more information on countries located in Japan.
User Guide
Page 159
Warning-Potential Damage: Do not expose the imaging unit to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Maintaining the printer 159 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Close the front door.
Warning-Potential Damage: Do not expose the imaging unit to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Maintaining the printer 159 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Close the front door.
User Guide
Page 160
Maintaining the printer 160 Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer.
Maintaining the printer 160 Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer.
User Guide
Page 161
Warning-Potential Damage: Do not expose the imaging unit to light may affect the print quality of future print jobs. 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Extended exposure to direct light for more than 10 minutes. Maintaining the printer 161 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit.
Warning-Potential Damage: Do not expose the imaging unit to light may affect the print quality of future print jobs. 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Extended exposure to direct light for more than 10 minutes. Maintaining the printer 161 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit.
User Guide
Page 165
... Web page correctly. 2 Click Reports, and then click the type of estimated remaining supply that prompts the alert can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set for some reports from the Embedded Web Server You can determine how you are using...
... Web page correctly. 2 Click Reports, and then click the type of estimated remaining supply that prompts the alert can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set for some reports from the Embedded Web Server You can determine how you are using...
User Guide
Page 170
Clearing jams 170 3 Remove the imaging unit. Extended exposure to direct light for more than 10 minutes. Warning-Potential Damage: Do not expose the imaging unit to light may affect the quality of future print jobs. 4 Remove the jammed paper. Note: Use the arrows inside the printer as guides. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Note: Make sure that all paper fragments are removed. 5 Insert the imaging unit.
Clearing jams 170 3 Remove the imaging unit. Extended exposure to direct light for more than 10 minutes. Warning-Potential Damage: Do not expose the imaging unit to light may affect the quality of future print jobs. 4 Remove the jammed paper. Note: Use the arrows inside the printer as guides. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Note: Make sure that all paper fragments are removed. 5 Insert the imaging unit.
User Guide
Page 177
... size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. to www.lexmark.com. Note: For a list of the following : • Load the correct paper size and type in the tray, verify the paper size and type ...fied in the Paper menu on the printer control panel, and then select Finished changing paper. Troubleshooting 177 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Use only a supported toner cartridge and imaging unit. Change [paper source] to confirm.
... size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. to www.lexmark.com. Note: For a list of the following : • Load the correct paper size and type in the tray, verify the paper size and type ...fied in the Paper menu on the printer control panel, and then select Finished changing paper. Troubleshooting 177 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Use only a supported toner cartridge and imaging unit. Change [paper source] to confirm.
User Guide
Page 180
...8226; From the printer control panel, select Continue to confirm. • Check the length and width guides of the User's Guide. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to clear the message and continue printing. If the message appears again after ...the Paper menu on the printer control panel to replace the imaging unit very soon. For non‑touch‑screen printer models, press to order an imaging unit. Imaging unit low [84.xy] You may need to confirm. Imaging unit nearly low [84.xy] If necessary, select Continue on the...
...8226; From the printer control panel, select Continue to confirm. • Check the length and width guides of the User's Guide. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to clear the message and continue printing. If the message appears again after ...the Paper menu on the printer control panel to replace the imaging unit very soon. For non‑touch‑screen printer models, press to order an imaging unit. Imaging unit low [84.xy] You may need to confirm. Imaging unit nearly low [84.xy] If necessary, select Continue on the...
User Guide
Page 184
...supplies or parts may deliver unpredictable results if third-party supplies or parts are designed to function best with Lexmark supplies and parts and may not be toner cartridge or imaging unit. For non‑touch‑screen printer models, press to confirm. • Install additional... printer memory. Memory full [38] Try one or more information, visit the Lexmark support Web site at http://support.lexmark.com. For non‑touch...
...supplies or parts may deliver unpredictable results if third-party supplies or parts are designed to function best with Lexmark supplies and parts and may not be toner cartridge or imaging unit. For non‑touch‑screen printer models, press to confirm. • Install additional... printer memory. Memory full [38] Try one or more information, visit the Lexmark support Web site at http://support.lexmark.com. For non‑touch...
User Guide
Page 186
...the standard bin. For more of the following values: Printer and toner cartridge regions Region number 0 1 2 3 4 5 9 Region Global United States, Canada European Economic Area (EEA), Switzerland Asia Pacific, Australia, New Zealand Latin America Africa, Middle East, rest of Europe Invalid... y values must match for printing to confirm. x indicates the value of the cartridge region. Replace defective imaging unit [31.xy] Replace the defective imaging unit to confirm. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that appears on the ...
...the standard bin. For more of the following values: Printer and toner cartridge regions Region number 0 1 2 3 4 5 9 Region Global United States, Canada European Economic Area (EEA), Switzerland Asia Pacific, Australia, New Zealand Latin America Africa, Middle East, rest of Europe Invalid... y values must match for printing to confirm. x indicates the value of the cartridge region. Replace defective imaging unit [31.xy] Replace the defective imaging unit to confirm. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that appears on the ...
User Guide
Page 187
Troubleshooting 187 Note: If you do not have a replacement imaging unit, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to confirm. For non‑touch‑screen printer models, press to clear the message and continue printing...
Troubleshooting 187 Note: If you do not have a replacement imaging unit, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to confirm. For non‑touch‑screen printer models, press to clear the message and continue printing...
User Guide
Page 188
...32.20 32.23 32.26 32.29 32.32 32.35 32.38 For more information, see the instruction sheet that a non‑genuine Lexmark imaging unit is installed: 32.13 32.16 32.19 32.22 32.25 32.28 32.31 32.34 32.37 For more information, see "... and supplies" on page 156. Scanner disabled by installing a genuine Lexmark imaging unit, such as a high yield cartridge, that is not intended to www.lexmark.com. This error can also be caused by installing a genuine Lexmark cartridge, such as a MICR unit, that is not intended to clear the message and continue printing. Troubleshooting 188 This...
...32.20 32.23 32.26 32.29 32.32 32.35 32.38 For more information, see the instruction sheet that a non‑genuine Lexmark imaging unit is installed: 32.13 32.16 32.19 32.22 32.25 32.28 32.31 32.34 32.37 For more information, see "... and supplies" on page 156. Scanner disabled by installing a genuine Lexmark imaging unit, such as a high yield cartridge, that is not intended to www.lexmark.com. This error can also be caused by installing a genuine Lexmark cartridge, such as a MICR unit, that is not intended to clear the message and continue printing. Troubleshooting 188 This...
User Guide
Page 204
...exposure to step 4. No Do one or more than 10 minutes. Warning-Potential Damage: Do not expose the imaging unit to match the paper size specified in the tray. Compressed images appear on prints Note: Printing on A4‑size paper. No Go to step 3. The problem is solved... the paper loaded in the tray to direct light for printing on letter-size paper using a 220-volt fuser compresses images. b Resend the print job. Step 4 a Reinstall the imaging unit. fuser type. Do the paper size and type match the paper loaded in the tray matches the solved. Troubleshooting 204...
...exposure to step 4. No Do one or more than 10 minutes. Warning-Potential Damage: Do not expose the imaging unit to match the paper size specified in the tray. Compressed images appear on prints Note: Printing on A4‑size paper. No Go to step 3. The problem is solved... the paper loaded in the tray to direct light for printing on letter-size paper using a 220-volt fuser compresses images. b Resend the print job. Step 4 a Reinstall the imaging unit. fuser type. Do the paper size and type match the paper loaded in the tray matches the solved. Troubleshooting 204...
User Guide
Page 205
... For more than 10 minutes. b Resend the print job. b Resend the print job. Step 2 Reinstall the imaging unit and the toner cartridge. Step 3 Replace the imaging unit, and then resend the print job. No Go to direct light for more information on the printer control panel,... decrease solved. Contact customer support. the toner darkness. Warning-Potential Damage: Do not expose the imaging unit to step 2. d Resend the print job. No Contact customer support. The problem is a Replace the fuser. Gray background on ...
... For more than 10 minutes. b Resend the print job. b Resend the print job. Step 2 Reinstall the imaging unit and the toner cartridge. Step 3 Replace the imaging unit, and then resend the print job. No Go to direct light for more information on the printer control panel,... decrease solved. Contact customer support. the toner darkness. Warning-Potential Damage: Do not expose the imaging unit to step 2. d Resend the print job. No Contact customer support. The problem is a Replace the fuser. Gray background on ...
User Guide
Page 206
...Do horizontal voids appear on prints? Warning-Potential Damage: Do not expose the imaging unit to step 2. b Resend the print job. The problem is support. Step 4 Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. Do...3 Go to step 3. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. The problem is solved. solved....
...Do horizontal voids appear on prints? Warning-Potential Damage: Do not expose the imaging unit to step 2. b Resend the print job. The problem is support. Step 4 Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. Do...3 Go to step 3. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. The problem is solved. solved....
User Guide
Page 209
... in the tray? The problem is solved. b Resend the print job. Go to high humidity. Note: Paper absorbs moisture due to step 6. Step 6 Replace the imaging unit, and then resend the print job. Specify the paper size and type from a fresh package. Store paper in the tray. b Resend the print job. Step...
... in the tray? The problem is solved. b Resend the print job. Go to high humidity. Note: Paper absorbs moisture due to step 6. Step 6 Replace the imaging unit, and then resend the print job. Specify the paper size and type from a fresh package. Store paper in the tray. b Resend the print job. Step...
User Guide
Page 211
Store paper in the tray. Step 6 Replace the imaging unit, and then resend the print job. Note: 8 is solved. No The problem is the factory default setting. Print is solved. b Resend the print job. Is ...
Store paper in the tray. Step 6 Replace the imaging unit, and then resend the print job. Note: 8 is solved. No The problem is the factory default setting. Print is solved. b Resend the print job. Is ...
User Guide
Page 212
...to step 5. Yes No From the printer Go to high humidity. Go to step 7. b Resend the print job. Step 7 Replace the imaging unit, and then resend the print job. Store paper in its original wrapper until you printing on . b Resend the print job. The problem... paper you are printing on textured or rough paper? control panel, change the texture settings in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Step 6 Go to step 6. The problem is solved. Printer is support. Is the print still...
...to step 5. Yes No From the printer Go to high humidity. Go to step 7. b Resend the print job. Step 7 Replace the imaging unit, and then resend the print job. Store paper in its original wrapper until you printing on . b Resend the print job. The problem... paper you are printing on textured or rough paper? control panel, change the texture settings in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Step 6 Go to step 6. The problem is solved. Printer is support. Is the print still...
User Guide
Page 213
...the cartridge. Printer is solved. No The problem is support. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Contact customer The problem is solved. Troubleshooting 213 Action Yes Step 1 Go to step 3. ...Is the printer still printing blank pages? Warning-Potential Damage: Do not expose the imaging unit to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. Extended exposure to direct light for more than 10 minutes. a Check...
...the cartridge. Printer is solved. No The problem is support. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Contact customer The problem is solved. Troubleshooting 213 Action Yes Step 1 Go to step 3. ...Is the printer still printing blank pages? Warning-Potential Damage: Do not expose the imaging unit to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. Extended exposure to direct light for more than 10 minutes. a Check...
User Guide
Page 214
....) 2 Take note of the listed measurements? http://support.lexm ark.com or your service representative. Warning-Potential Damage: Do not expose the imaging unit to 80 mm (3.15 in .) Is the distance between the defects. Extended exposure to step 2. Is the printer printing solid black pages...? solved. Step 2 Replace the imaging unit, and then resend the print job. Do the repeating defects still appear? Is the printer printing solid black pages? Contact customer ...
....) 2 Take note of the listed measurements? http://support.lexm ark.com or your service representative. Warning-Potential Damage: Do not expose the imaging unit to 80 mm (3.15 in .) Is the distance between the defects. Extended exposure to step 2. Is the printer printing solid black pages...? solved. Step 2 Replace the imaging unit, and then resend the print job. Do the repeating defects still appear? Is the printer printing solid black pages? Contact customer ...