User Manual
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... and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is also available on the installation software CD. To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment. Inks in High Yield cartridges allow you... looking for reuse or recycling through the Lexmark Cartridge Collection Program. Before replacing and recycling your ink cartridges, try using printer software • Setting up and using the "Clean Printhead" and "Deep Clean Printhead" features. Initial setup instructions: • Connecting...
... and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is also available on the installation software CD. To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment. Inks in High Yield cartridges allow you... looking for reuse or recycling through the Lexmark Cartridge Collection Program. Before replacing and recycling your ink cartridges, try using printer software • Setting up and using the "Clean Printhead" and "Deep Clean Printhead" features. Initial setup instructions: • Connecting...
User Manual
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... Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into...three seconds to printer maintenance tasks and customer support. Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to turn the printer ... > Support tab > Service Center If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). Press and hold for telephone technical support Setup troubleshooting...
... Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into...three seconds to printer maintenance tasks and customer support. Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to turn the printer ... > Support tab > Service Center If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). Press and hold for telephone technical support Setup troubleshooting...
User Manual
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Troubleshooting 129 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to: > Device Setup > Language 2 Select a language, and then ...through USB" on page 135 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the front door of the printer, and then open the printhead access door. 2 Pull the latch forward, and then remove the...
Troubleshooting 129 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to: > Device Setup > Language 2 Select a language, and then ...through USB" on page 135 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the front door of the printer, and then open the printhead access door. 2 Pull the latch forward, and then remove the...
User Manual
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... printer. 3 Firmly plug the rectangular end of the USB cable into place. 5 Close the printhead access door, and then close the front door. Note: If you continue to have connected to a defective port. You may have problems, then try removing and reinstalling the software. Software did not install If you reinstall the...
... printer. 3 Firmly plug the rectangular end of the USB cable into place. 5 Close the printhead access door, and then close the front door. Note: If you continue to have connected to a defective port. You may have problems, then try removing and reinstalling the software. Software did not install If you reinstall the...
User Manual
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Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn on the printer, and then open , choose File > ... the power supply cover. 7 Reconnect the power cord into the power supply, and then plug the power cord into the matching color slot of the printhead. 3 Close the front door.
Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn on the printer, and then open , choose File > ... the power supply cover. 7 Reconnect the power cord into the power supply, and then plug the power cord into the matching color slot of the printhead. 3 Close the front door.
User Manual
Page 134
...your printer software or firmware. If the cartridges do not seem to fit, then make sure the printhead is printing blank pages Blank pages may have connected to have problems, then try another USB port on the printer. Troubleshooting 134 Printer is in Power Saver mode. 3... An alignment page prints. Note: If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen, navigate to: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to wake up the printer. REINSTALL THE INK...
...your printer software or firmware. If the cartridges do not seem to fit, then make sure the printhead is printing blank pages Blank pages may have connected to have problems, then try another USB port on the printer. Troubleshooting 134 Printer is in Power Saver mode. 3... An alignment page prints. Note: If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen, navigate to: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to wake up the printer. REINSTALL THE INK...
User Manual
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... then try using a different USB cable. Troubleshooting 141 Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of graphics and images in use. • Minimize the number and size of the following: CHECK THE USB CONNECTION... upgrading the RAM. REFRESH YOUR NETWORK CONNECTIONS 1 If your computer. MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on . 2 Wait one minute for the printer and...
... then try using a different USB cable. Troubleshooting 141 Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of graphics and images in use. • Minimize the number and size of the following: CHECK THE USB CONNECTION... upgrading the RAM. REFRESH YOUR NETWORK CONNECTIONS 1 If your computer. MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on . 2 Wait one minute for the printer and...
User Manual
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...printing blank pages 134 printer problems, basic solutions 128 Printer Settings 87 Printer Setup Wizard 87 printer software installing 27 uninstalling 26 printer solutions 122 printer, setting as default 50 printhead aligning 125 printhead access door location 11 printhead error 129 printhead nozzles cleaning 126 printing ... 8 R received history report 97 receiving faxes Auto Answer setting 92 automatically 92 manually 92 tips 92 Index 194 recycling 7 Lexmark products 16 WEEE statement 174 redial attempts setting 86 redial time setting 86 reducing an image 57 repeating an image 58 replacing...
...printing blank pages 134 printer problems, basic solutions 128 Printer Settings 87 Printer Setup Wizard 87 printer software installing 27 uninstalling 26 printer solutions 122 printer, setting as default 50 printhead aligning 125 printhead access door location 11 printhead error 129 printhead nozzles cleaning 126 printing ... 8 R received history report 97 receiving faxes Auto Answer setting 92 automatically 92 manually 92 tips 92 Index 194 recycling 7 Lexmark products 16 WEEE statement 174 redial attempts setting 86 redial time setting 86 reducing an image 57 repeating an image 58 replacing...
User Manual
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... setting 85 transparencies 31 troubleshooting checking an unresponsive printer 128 contacting technical support 128 fax checklist 146 Service Center 128 solving basic printer problems 128 wireless network 154 troubleshooting, copy scanner unit does not close 142 troubleshooting, copy and scan cannot scan to computer over a ... 111 streaks or lines on display 129 page does not print 132 printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130 shared printing 110 sharing printer in the printer 136 paper or specialty media 139 troubleshooting,...
... setting 85 transparencies 31 troubleshooting checking an unresponsive printer 128 contacting technical support 128 fax checklist 146 Service Center 128 solving basic printer problems 128 wireless network 154 troubleshooting, copy scanner unit does not close 142 troubleshooting, copy and scan cannot scan to computer over a ... 111 streaks or lines on display 129 page does not print 132 printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130 shared printing 110 sharing printer in the printer 136 paper or specialty media 139 troubleshooting,...
User Manual
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... incorrect language appears on display 129 page does not print 132 printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130 troubleshooting, wireless cannot print over wireless network 155 changing wireless settings after installation (... setting up wireless printing 100 installing printer on (Macintosh) 101 installing printer on (Windows) 101 interference 116 resolving communication problems 169 security 99 security information 112 signal strength 116 SSID 111 troubleshooting 154 types of wireless networks 115 wireless network compatibility ...
... incorrect language appears on display 129 page does not print 132 printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130 troubleshooting, wireless cannot print over wireless network 155 changing wireless settings after installation (... setting up wireless printing 100 installing printer on (Macintosh) 101 installing printer on (Windows) 101 interference 116 resolving communication problems 169 security 99 security information 112 signal strength 116 SSID 111 troubleshooting 154 types of wireless networks 115 wireless network compatibility ...
Quick Reference Guide
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...the display" on page 74 • "Printhead errors" on page 75 • "Software did not install" on page 76 Troubleshooting 73 Press and hold for your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). Using the Service Center to... solve printer problems The Service Center provides step-by-step troubleshooting help and contains links...
...the display" on page 74 • "Printhead errors" on page 75 • "Software did not install" on page 76 Troubleshooting 73 Press and hold for your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). Using the Service Center to... solve printer problems The Service Center provides step-by-step troubleshooting help and contains links...
Quick Reference Guide
Page 75
Troubleshooting 75 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the front door of the printer, and then open the printhead access door. 2 Pull the latch forward, and then remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. Warning-Potential Damage: Do not touch the printhead nozzles.
Troubleshooting 75 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the front door of the printer, and then open the printhead access door. 2 Pull the latch forward, and then remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. Warning-Potential Damage: Do not touch the printhead nozzles.
Quick Reference Guide
Page 76
4 Reinsert the printhead, and then push the latch until it clicks into the USB port of the computer. Before you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a ...with . Troubleshooting 76 Note: If you continue to have connected to a defective port. You may have problems, then try removing and reinstalling the software. Note: If removing and reinserting the printhead does not resolve the error, then contact customer support. Software did not install If you reinstall the software,...
4 Reinsert the printhead, and then push the latch until it clicks into the USB port of the computer. Before you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a ...with . Troubleshooting 76 Note: If you continue to have connected to a defective port. You may have problems, then try removing and reinstalling the software. Note: If removing and reinserting the printhead does not resolve the error, then contact customer support. Software did not install If you reinstall the software,...
Quick Reference Guide
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... ARE INSERTED CORRECTLY 1 Turn on the printer. Note: Make sure the printer is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one minute, reconnect the power cord into the power supply, and then plug the power cord into the matching color slot of the...
... ARE INSERTED CORRECTLY 1 Turn on the printer. Note: Make sure the printer is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one minute, reconnect the power cord into the power supply, and then plug the power cord into the matching color slot of the...
Quick Reference Guide
Page 79
...seem to have connected to a defective port. Printer is in Power Saver mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges. If the printer will not come out of Power Saver mode, then reset the power: 1 Unplug the ...If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen, navigate to: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to wake up the printer. If this problem persists, then check our Web site for ...
...seem to have connected to a defective port. Printer is in Power Saver mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges. If the printer will not come out of Power Saver mode, then reset the power: 1 Unplug the ...If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen, navigate to: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to wake up the printer. If this problem persists, then check our Web site for ...
Quick Reference Guide
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... 17 printer does not respond 79 printer features 9 printer models 8 printer printing blank pages 79 printer problems, basic solutions 73 printer software installing 49 printer solutions 70 printhead aligning 47 printhead access door location 17 printhead error 75 printhead nozzles cleaning 47 printing documents 54 network setup page 82 on both sides of the paper...
... 17 printer does not respond 79 printer features 9 printer models 8 printer printing blank pages 79 printer problems, basic solutions 73 printer software installing 49 printer solutions 70 printhead aligning 47 printhead access door location 17 printhead error 75 printhead nozzles cleaning 47 printing documents 54 network setup page 82 on both sides of the paper...
Quick Reference Guide
Page 96
...appears 74 incorrect language appears on display 74 page does not print 77 printer does not respond 79 printer printing blank pages 79 printhead error 75 software did not install 76 welcome screen did not appear automatically 74 setup, printer 9 SmartSolutions 70 adding printer 71 ... (TTI) setting 42 troubleshooting checking an unresponsive printer 73 contacting technical support 73 fax checklist 88 Service Center 73 solving basic printer problems 73 wireless network 81 troubleshooting, fax cannot receive faxes 90 Index 96 cannot run fax software 91 cannot send faxes 88 troubleshooting,...
...appears 74 incorrect language appears on display 74 page does not print 77 printer does not respond 79 printer printing blank pages 79 printhead error 75 software did not install 76 welcome screen did not appear automatically 74 setup, printer 9 SmartSolutions 70 adding printer 71 ... (TTI) setting 42 troubleshooting checking an unresponsive printer 73 contacting technical support 73 fax checklist 88 Service Center 73 solving basic printer problems 73 wireless network 81 troubleshooting, fax cannot receive faxes 90 Index 96 cannot run fax software 91 cannot send faxes 88 troubleshooting,...