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Lexmark Genesis S815 Support Question

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Question posted by Anonymous-94060 on January 14th, 2013

Printhead Unsopported. How To Fix?

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Answer #1: Posted by prateekk007 on January 14th, 2013 6:24 PM

This answer was accepted by the poster of the original question.

prateekk007

Member since:
December 5th, 2012

Points: 2,137,520

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Please click on the below mentioned link and refer to page number 129 that might help you:

http://bit.ly/W4kMtQ

Please reply if you have any further questions.

Thanks & Regards
Prateek K

Answer #2: Posted by LexmarkListens on January 15th, 2013 12:03 AM

LexmarkListens

Member since:
July 1st, 2011

Points: 1,410,540

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The printhead would need to be replaced. Please contact our technical support team if your printer is still under warranty so they can replace the printhead.

If it's no longer under warranty, you can purchase a printhead here: http://bit.ly/IZYhWo

Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435

Related Lexmark Genesis S815 Manual Pages

User Manual - Page 8

... it here Setup documentation The setup documentation came with fewer cartridges. • Clean the printhead. To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment. Initial setup instructions: • Connecting the printer • Installing the printer software Find it away. • Recycle paper from discarded print jobs. • Use recycled...

User Manual - Page 11

... you do not have a dedicated fax line for the printer, and if this connection method is supported in your printer 11 Access the ink cartridges. • Access the printhead. • Access paper jams. Store the touch-screen cloth. Connect the printer to or disconnect the printer from a power source. Protect the fax area. • Print...

User Manual - Page 14

...sure you have a new ink cartridge or cartridges before you begin. If your printer. 2 Open the printer. Note: The printhead moves to the cartridge installation position. 3 Press the release tab, and then ... new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. 1 Turn on your ink cartridge comes with a muzzle cap, then remove ...

User Manual - Page 47

...or storing. Printing photos from a memory device using the printer control panel 1 Load photo paper. 2 Insert a memory card or flash drive. Auto Fix Enhance a photo automatically. The Select Photos screen appears....prints to select From here You can Crop Crop a photo. Editing photos using the printer software 1 Load photo paper. 2 Insert a memory card or flash drive. 3 ...

User Manual - Page 96

...documents that I change the resolution of the recipient, and then touch . You can fix this by enabling Auto Fax Conversion. The printer sends the fax at a scheduled time? 1 From the home screen, touch Fax...200 x 200 200 x 200 200 x 200 How do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). You need to : Fax > More Options > Quality 2 ...

User Manual - Page 125

...printhead If the characters or lines on your printer 2 Click Options & Supplies or Print Queue. 3 Click Supply Levels. Maintaining the printer 125 Using the printer software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer... levels Using the printer control panel From ...

User Manual - Page 126

... panel From the home screen, navigate to improve print quality, then print your prints. Clean the printhead nozzles to : Printer Home > select your printer > Maintenance tab > Align cartridges 5 Follow the instructions on the computer screen. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior ...

User Manual - Page 128

... host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 129 • "Printhead errors" on page 129 • "Software did not install" on . Troubleshooting Before...

User Manual - Page 129

... Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the front door of the printer, and then open the printhead access door. 2 Pull the latch forward, and then remove the...

User Manual - Page 130

...printhead does not resolve the error, then contact customer support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer...one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the computer. Before you continue to have connected ...

User Manual - Page 132

... the power cord into the matching color slot of the printhead. 3 Close the front door. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the printer. 2 Make sure the cartridges are inserted correctly. SELECT YOUR...

User Manual - Page 134

... problem, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen, navigate to: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to a defective port. If the printer will not come out of Power Saver mode, then reset the power: 1 Unplug the power cord from the wall outlet, and...

User Manual - Page 138

... button and pull out the duplex unit. 4 If necessary, reinstall the paper support or close the printhead access door, and then close the front door. 5 Press to tear the paper while removing it out.... Paper jam in the duplex unit Note: The parts inside the printer are sensitive. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part ...

User Manual - Page 141

.... MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on . 2 Wait one or more of the following : SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE...

User Manual - Page 186

...documentation, whether incorporated into, distributed with or for a single use terms as to this printer. Lexmark will remain in its suppliers, governs your Lexmark product. 1 STATEMENT OF SOFTWARE ...single entity) and Lexmark International, Inc. ("Lexmark") that, to stop working after delivering a fixed amount of any ) is furnished is sold without single use only and is/are licensed ...

User Manual - Page 190

... tone 94 checklist before you troubleshoot 128 fax troubleshooting 146 memory card troubleshooting 152 choosing a splitter, faxing 93 cleaning exterior of the printer 126 cleaning printhead nozzles 126 cleaning the printer control panel 127 Club Internet 102 collating copies 58 Communication not available message 167 computer slows down when printing 141 configuring e-mail...

User Manual - Page 194

... not print wirelessly 160 printer does not respond 134 printer memory fax 98 printer printing blank pages 134 printer problems, basic solutions 128 Printer Settings 87 Printer Setup Wizard 87 printer software installing 27 uninstalling 26 printer solutions 122 printer, setting as default 50 printhead aligning 125 printhead access door location 11 printhead error 129 printhead nozzles cleaning 126...

User Manual - Page 195

...does not print 132 printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130 shared printing 110 sharing printer in the printer 136 paper or specialty ...paper jam in Windows 109 small media loading on scanner glass 32 SmartSolutions 122 adding printer 123 customizing 123 SMTP server configuring 68 software Service Center 128 software did not ...

Quick Reference Guide - Page 8

...sets the screen brightness to low and sets the printer to change to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. To avoid printing multiple copies, you ... drive for the following printer models: • LexmarK S815 • Lexmark S816 About your old printer instead of the paper manually or automatically (depending on your printer model). • Scan...

Quick Reference Guide - Page 47

... wavy, then you may need to align the printhead. If print quality has not improved, then clean the printhead nozzles. Using the printer control panel From the home screen, navigate to clogged printhead nozzles. Cleaning the printhead nozzles Poor print quality is turned off. Clean the printhead nozzles to improve the quality of Power Saver mode...