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Lexmark Genesis S815 Support Question

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Question posted by luhu on February 23rd, 2014

Lexmark Genesis S815 Printhead Won't Clean

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Related Lexmark Genesis S815 Manual Pages

User Manual - Page 2

... Ordering and replacing supplies 13 Ordering ink cartridges...13 Using genuine Lexmark ink cartridges...13 Replacing ink cartridges...14 Ordering paper and other supplies...15 Recycling Lexmark products...16 Using the printer control panel buttons and menus 17 Using the printer control panel...17 Understanding the home screen...18 Navigating menus using the touch...

User Manual - Page 8

... return an ink cartridge, go to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. Follow the instructions to print more pages with the printer and is available on the Lexmark Web site at http://support.lexmark.com. Before replacing and recycling your printer model • Caring for printing documents that are recommended for and maintaining...

User Manual - Page 126

... program folder from the list. 3 Navigate to : > More Options > Clean Printhead or Deep Clean Printhead A cleaning page prints. Maintaining the printer 126 Cleaning the printhead nozzles Poor print quality is turned off and unplugged from the wall outlet. If you can clean the printhead nozzles. Using the printer software (Windows only) 1 Load plain paper. 2 Click or Start. 3 Click...

User Manual - Page 128

... Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support •...display" on page 129 • "Printhead errors" on page 129 • "Software did not install" on . Using the Service Center to solve printer problems The Service Center provides step-by-...

User Manual - Page 130

...printhead does not resolve the error, then contact customer support. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer...marked with . 3 Wipe the printhead contacts using a clean, lint-free cloth. Warning-Potential Damage: Do not touch the printhead nozzles. 4 Reinsert the printhead, and then push the latch until...

User Manual - Page 134

... THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. If the cartridges do not seem to : > More Options > Align Printer An alignment page prints. If the printer will not come out...

User Manual - Page 141

...Minimize the number and size of the following: CHECK THE USB CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer. CLOSE ALL APPLICATIONS NOT IN USE Temporarily close unused ... cable. Troubleshooting 141 MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on ...

User Manual - Page 190

...send e-mail 145 cannot send faxes 146 cartridges, ink ordering 13 using genuine Lexmark 13 changing default printing mode 51 changing page order 35 changing Power Saver ...146 memory card troubleshooting 152 choosing a splitter, faxing 93 cleaning exterior of the printer 126 cleaning printhead nozzles 126 cleaning the printer control panel 127 Club Internet 102 collating copies 58 Communication ...

User Manual - Page 194

...printer does not respond 134 printer memory fax 98 printer printing blank pages 134 printer problems, basic solutions 128 Printer Settings 87 Printer Setup Wizard 87 printer software installing 27 uninstalling 26 printer solutions 122 printer, setting as default 50 printhead aligning 125 printhead access door location 11 printhead error 129 printhead nozzles cleaning...recycling 7 Lexmark products ...

User Manual - Page 195

... print 132 printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130 shared printing 110 sharing printer in the printer 136 paper ... 90 touch screen cleaning 127 navigating 20 transmission report, fax 97 Transmit Terminal Identification (TTI) setting 85 transparencies 31 troubleshooting checking an unresponsive printer 128 contacting technical ...

Quick Reference Guide - Page 8

...the printer has been idle for the following printer models: • LexmarK S815 • Lexmark S816 About your printer 8 This feature sets the screen brightness to low and sets the printer to...using the "Clean Printhead" and "Deep Clean Printhead" features. Inks in a minimum-power standby mode after the printer is left idle for reuse or recycling through the Lexmark Cartridge Collection ...

Quick Reference Guide - Page 45

... ink remaining in the printhead nozzles may dry out. 1 Turn on the Lexmark Web site at www.lexmark.com/pageyields. Note: The printhead moves to Lexmark for a single use only Lexmark ink cartridges. Ordering and replacing supplies 45 Lexmark S800 Series models Item Return... 100XLA 1 Licensed for remanufacturing, refilling, or recycling. 2 Available only on your printer. 2 Open the...

Quick Reference Guide - Page 47

... instructions on if it is sometimes due to : > More Options > Clean Printhead or Deep Clean Printhead A cleaning page prints. Using the printer control panel From the home screen, navigate to clogged printhead nozzles. Note: Do not remove the alignment page until printing is turned off. Cleaning the printhead nozzles Poor print quality is plugged into an electrical outlet. Notes...

Quick Reference Guide - Page 73

...printer is securely connected to printer maintenance tasks and customer support. Press and hold for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 74 • "Printhead...at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live...

Quick Reference Guide - Page 75

... you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the front door of the printer, and then open the printhead access door. 2 Pull the latch forward, and then remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. Warning-Potential Damage: Do not touch the...

Quick Reference Guide - Page 79

... problems, then try one or more information, see "Replacing ink cartridges" on the computer. Printer is properly seated, and then try installing the cartridges again. 2 Load plain paper. 3 From the home screen, navigate to: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to a defective port. The USB port is in Power Saver mode...

Quick Reference Guide - Page 94

... faxes 90 cannot run fax software 91 cannot send faxes 88 cartridges, ink ordering 45 checking an unresponsive printer 73 checking the dial tone 41 checklist before you troubleshoot 73 fax troubleshooting 88 cleaning printhead nozzles 47 Club Internet 28 Communication not available message 86 conserving energy, ink, and paper 7 contact list creating...

Quick Reference Guide - Page 95

... control panel buttons and icons 18 location 17 printer does not respond 79 printer features 9 printer models 8 printer printing blank pages 79 printer problems, basic solutions 73 printer software installing 49 printer solutions 70 printhead aligning 47 printhead access door location 17 printhead error 75 printhead nozzles cleaning 47 printing documents 54 network setup page 82 on both sides...

Setup Guide - Page 4

Touch if it is correct. Lexmark S800 Series Installation 7 Make sure printer is on 8 Set language on the printer control panel After setting the language, touch OK. 9 Confirm language Touch if the language is not correct.

Setup Guide - Page 6

Then, use two hands to install black cartridge Lexmark S800 Series Installation 13 Set time zone After setting the time zone on the printer, touch Accept. 14 Open printer Behind the printhead access door, you'll find the touch-screen cloth and customer support label, which contains the following: 1 Model number 2 MAC address 3 Machine serial...