Service Manual
Page 24
... operator panels There are two available operator panels. 4511-xxx Overview of the lights come on page 2-2 for more information. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. • Press and release...
... operator panels There are two available operator panels. 4511-xxx Overview of the lights come on page 2-2 for more information. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. • Press and release...
Service Manual
Page 28
... trays and supply capacity Item 4511-000 Lexmark E238 4511-100 Lexmark E240 4511-410 Lexmark E240n 4511-600 4511-610 Lexmark Lexmark E340 E342n Available input trays 250-sheet ✔ ✔ ✔ ✔ tray Single-sheet ✔ ✔ ✔ ✔ manual feeder 550-sheet option drawer ✔ ✔ ✔ Toner and photoconductor Toner cartridge yield 1,500 pages* (starter...
... trays and supply capacity Item 4511-000 Lexmark E238 4511-100 Lexmark E240 4511-410 Lexmark E240n 4511-600 4511-610 Lexmark Lexmark E340 E342n Available input trays 250-sheet ✔ ✔ ✔ ✔ tray Single-sheet ✔ ✔ ✔ ✔ manual feeder 550-sheet option drawer ✔ ✔ ✔ Toner and photoconductor Toner cartridge yield 1,500 pages* (starter...
Service Manual
Page 37
Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Service Manual
Page 39
Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Service Manual
Page 41
Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
Service Manual
Page 43
Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
Service Manual
Page 51
... life of the cartridge. • Replace the print cartridge. • Press and hold to resume printing. • Replace the photoconductor kit. Toner low 4511-xxx Light pattern Meaning Action The toner in a base model. Note: The light may not come on if the starter print cartridge is installed in the print cartridge...
... life of the cartridge. • Replace the print cartridge. • Press and hold to resume printing. • Replace the photoconductor kit. Toner low 4511-xxx Light pattern Meaning Action The toner in a base model. Note: The light may not come on if the starter print cartridge is installed in the print cartridge...
Service Manual
Page 69
4511-xxx Service primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Primary code for service errors See secondary codes Lights ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n 2-37
4511-xxx Service primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Primary code for service errors See secondary codes Lights ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n 2-37
Service Manual
Page 73
...- 91x Service tertiary codes 914-Tray 2 motor 917-Transfer roll circuitry Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-41 Code 917 indicates a problem in order to the right side of the product where you...
...- 91x Service tertiary codes 914-Tray 2 motor 917-Transfer roll circuitry Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-41 Code 917 indicates a problem in order to the right side of the product where you...
Service Manual
Page 75
4511-xxx Service tertiary error codes-fuser, fan, or toner sensor (continued) Service teriary codes-fuser, fan, or toner sensor 925-Incorrect fuser lamp installed 926-Fuser thermistor open circuit 927-Fan stalled 929-Toner sensor or toner cartridge Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-43
4511-xxx Service tertiary error codes-fuser, fan, or toner sensor (continued) Service teriary codes-fuser, fan, or toner sensor 925-Incorrect fuser lamp installed 926-Fuser thermistor open circuit 927-Fan stalled 929-Toner sensor or toner cartridge Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-43
Service Manual
Page 77
4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
Service Manual
Page 79
4511-xxx Service tertiary error codes-NVRAM failure (continued) Service tertiary codes-NVRAM failure 956-Processor failure 957-ASIC failure 958-NAND failure 959-SRAM failure Lights Continue ✷ ✷ ✷ ✷ Ready ✷ ✷ Toner Low/ Replace PC Kit ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-47
4511-xxx Service tertiary error codes-NVRAM failure (continued) Service tertiary codes-NVRAM failure 956-Processor failure 957-ASIC failure 958-NAND failure 959-SRAM failure Lights Continue ✷ ✷ ✷ ✷ Ready ✷ ✷ Toner Low/ Replace PC Kit ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-47
Service Manual
Page 81
... Network error Indicates an error in network port 978-Bad checksum while programming port 979-Flash parts failed while programming port Lights ✷ Continue Ready Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238...
... Network error Indicates an error in network port 978-Bad checksum while programming port 979-Flash parts failed while programming port Lights ✷ Continue Ready Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238...
Service Manual
Page 112
Toner not fused to the paper. Operator panel lights are off or very dim. Action See "Hot fuser service check" on page 2-94. See "Paper feed service checks" on page 2-89. See "Operator panel service check (models E238, E240, and E240n..."Blank page" on page 2-91. See "Black page" on page 2-104. 2-80 Service Manual See "Toner on back of page. Paper skew. Operator panel button not responding. Blank page. Light print. See "Cooling...2-100. Printer not communicating with host. Toner on page 2-103. See "Parallel port service check (models E238, E240, and E240n)" on page 2-97.
Toner not fused to the paper. Operator panel lights are off or very dim. Action See "Hot fuser service check" on page 2-94. See "Paper feed service checks" on page 2-89. See "Operator panel service check (models E238, E240, and E240n..."Blank page" on page 2-91. See "Black page" on page 2-104. 2-80 Service Manual See "Toner on back of page. Paper skew. Operator panel button not responding. Blank page. Light print. See "Cooling...2-100. Printer not communicating with host. Toner on page 2-103. See "Parallel port service check (models E238, E240, and E240n)" on page 2-97.
Service Manual
Page 130
... the output bin, the printer returns to isolate problems such as light or toner streaks. Turn the printer off the printer. Turn the printer on , close cover. d. Release the buttons when Performing Self Test displays. 2. Models E238, E240, and E240n To print the print quality test pages: 1. When light stays on . three times...
... the output bin, the printer returns to isolate problems such as light or toner streaks. Turn the printer off the printer. Turn the printer on , close cover. d. Release the buttons when Performing Self Test displays. 2. Models E238, E240, and E240n To print the print quality test pages: 1. When light stays on . three times...
Service Manual
Page 138
...on page 2-103 for vertical black streaks. The light is on (E238, E240, and E240n) or Toner Low displays (E240 and E242n). • The light nor Toner Low message do not display if the standard 1,500 page toner cartridge is low on special media, such as card stock or labels, be ... fusing. • If you can download the correct Lexmark setup utility from side to side to redistribute the toner. • Replace the toner cartridge. • Remove the toner cartridge and gently shake it is installed. • Remove the toner cartridge and gently shake it from side to side to...
...on page 2-103 for vertical black streaks. The light is on (E238, E240, and E240n) or Toner Low displays (E240 and E242n). • The light nor Toner Low message do not display if the standard 1,500 page toner cartridge is low on special media, such as card stock or labels, be ... fusing. • If you can download the correct Lexmark setup utility from side to side to redistribute the toner. • Replace the toner cartridge. • Remove the toner cartridge and gently shake it is installed. • Remove the toner cartridge and gently shake it from side to side to...
Service Manual
Page 140
...sizes table in the User's Reference). • Make sure the paper guides are using a 3,000 or 6,000 page toner cartridge and the Toner Low alarm is set to on (E238, E240, E240n). If you can print a menu settings page, the problem is one of the printer. • Press and release...problems (continued) Problem The printer is on (E238, E240, E240n). The Error light is on , the printer stops printing until you are flush against the edges of support. - Download the correct Lexmark setup utility from the Lexmark Web site at www.lexmark.com to select Utilities Menu, and then select Print...
...sizes table in the User's Reference). • Make sure the paper guides are using a 3,000 or 6,000 page toner cartridge and the Toner Low alarm is set to on (E238, E240, E240n). If you can print a menu settings page, the problem is one of the printer. • Press and release...problems (continued) Problem The printer is on (E238, E240, E240n). The Error light is on , the printer stops printing until you are flush against the edges of support. - Download the correct Lexmark setup utility from the Lexmark Web site at www.lexmark.com to select Utilities Menu, and then select Print...
Service Manual
Page 180
Push the latches, and pull the cover away from the rear of the printer. 2. Front access cover removal (E238, E240, and E240n) 1. 4511-xxx Removal procedures Note: 1. The toner cartridge should be protected from the printer to prevent damage during service. 3. Place thumbs on the left and right sides of the extender cover. 2. Unless... held with several screws, start all external cables from light while out of the printer. Locate the latches on the inside of removal. 4. Remove the toner cartridge and paper tray before final tightening.
Push the latches, and pull the cover away from the rear of the printer. 2. Front access cover removal (E238, E240, and E240n) 1. 4511-xxx Removal procedures Note: 1. The toner cartridge should be protected from the printer to prevent damage during service. 3. Place thumbs on the left and right sides of the extender cover. 2. Unless... held with several screws, start all external cables from light while out of the printer. Locate the latches on the inside of removal. 4. Remove the toner cartridge and paper tray before final tightening.
Service Manual
Page 243
...; Main drive motor 1 Input #1 sensor assembly 1 Cover open sensor assembly 1 Cooling fan 1 Toner level sensor 1 Controller card, E238 1 Controller card, E240 1 Controller card, E240n 1 Controller card, E340 1 Controller card, E342n 1 LED operator panel assembly, E238/E240/E240n LED operator panel assembly, E238/E240/E240n (white) 1 LCD operator panel assembly, E340/E342n 1 LCD operator panel assembly, Katakana 1 LVPS...
...; Main drive motor 1 Input #1 sensor assembly 1 Cover open sensor assembly 1 Cooling fan 1 Toner level sensor 1 Controller card, E238 1 Controller card, E240 1 Controller card, E240n 1 Controller card, E340 1 Controller card, E342n 1 LED operator panel assembly, E238/E240/E240n LED operator panel assembly, E238/E240/E240n (white) 1 LCD operator panel assembly, E340/E342n 1 LCD operator panel assembly, Katakana 1 LVPS...
Service Manual
Page 254
... 2-37 secondary light patterns 2-38 tertiary light patterns 2-40 E340/E342n 2-65 service menus E238/E240(n) 3-2 E340/E342n 3-14 special tools 1-8 specifications connectivity 1-5 input trays 1-6 memory 1-4 operating systems 1-5 photoconductor capacity 1-6 print media 1-7 print speed 1-4 toner capacity 1-6 start 2-1 strobe adjustment, E340/E342n sub error codes 2-68 symptom tables 2-79 POST...21 transfer roll parts catalog 7-7 removal 4-50 service check 2-111 Transfer, E340/E342n 3-31 transport motor cable, removal 4-51 U user attendance messages E238/E240n 2-4 E340/E342n 2-55 I-6 Service Manual
... 2-37 secondary light patterns 2-38 tertiary light patterns 2-40 E340/E342n 2-65 service menus E238/E240(n) 3-2 E340/E342n 3-14 special tools 1-8 specifications connectivity 1-5 input trays 1-6 memory 1-4 operating systems 1-5 photoconductor capacity 1-6 print media 1-7 print speed 1-4 toner capacity 1-6 start 2-1 strobe adjustment, E340/E342n sub error codes 2-68 symptom tables 2-79 POST...21 transfer roll parts catalog 7-7 removal 4-50 service check 2-111 Transfer, E340/E342n 3-31 transport motor cable, removal 4-51 U user attendance messages E238/E240n 2-4 E340/E342n 2-55 I-6 Service Manual