Troubleshooting Guide
Page 4
... beside the letter A. 8 Press or until that requires adjustment or replacement. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . The printer performs its power-on page 4. • Remove and reinstall the photoconductors. Printing Quality Test... page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on . Submitting Selection appears. Solution • Adjust the color alignment. Page that...
... beside the letter A. 8 Press or until that requires adjustment or replacement. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . The printer performs its power-on page 4. • Remove and reinstall the photoconductors. Printing Quality Test... page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on . Submitting Selection appears. Solution • Adjust the color alignment. Page that...
Troubleshooting Guide
Page 5
... fusing to print. or worn. Transfer belt is On. Turn Color Saver off. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Color Saver is defective. Replace the toner cartridge. Streaked horizontal lines Example Cause Solution A toner cartridge is defective. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is Replace the...
... fusing to print. or worn. Transfer belt is On. Turn Color Saver off. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Color Saver is defective. Replace the toner cartridge. Streaked horizontal lines Example Cause Solution A toner cartridge is defective. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is Replace the...
Troubleshooting Guide
Page 6
... is poor Cause Solution You are using . Ghost images Example Cause Solution The photoconductors are using transparencies that do not meet the printer specifications. Replace the fuser. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a moisture due to Windows users only. Note: This solution applies to high...
... is poor Cause Solution You are using . Ghost images Example Cause Solution The photoconductors are using transparencies that do not meet the printer specifications. Replace the fuser. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a moisture due to Windows users only. Note: This solution applies to high...
Troubleshooting Guide
Page 7
... customer service. Call for customer service. Toner rubs off Cause Solution Specialty media is wrong for the size loaded. Red, green, and blue light can be printed? What is worn or defective. Printing presses, inkjet printers, and color laser printers create colors in the Paper Menu is being used . CMYK color is in a document. loaded. that meets...
... customer service. Call for customer service. Toner rubs off Cause Solution Specialty media is wrong for the size loaded. Red, green, and blue light can be printed? What is worn or defective. Printing presses, inkjet printers, and color laser printers create colors in the Paper Menu is being used . CMYK color is in a document. loaded. that meets...
Troubleshooting Guide
Page 8
... will lighten the transparency. The observed color of cyan, magenta, yellow, and black toner needed to Off, the color is accomplished using the default Auto Color Correction setting generate preferred color for best color quality. This customization is based on the table selected. However, because of technology differences that exist between printers and monitors, there are recommended...
... will lighten the transparency. The observed color of cyan, magenta, yellow, and black toner needed to Off, the color is accomplished using the default Auto Color Correction setting generate preferred color for best color quality. This customization is based on the table selected. However, because of technology differences that exist between printers and monitors, there are recommended...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
... information about the printer: • Printer status messages-Indicate the current status of the printer, such as Ready. • Supplies messages-Provide information about the printer 11 Press or to scroll through menu lists. Learning about supplies, such as Toner Low. •... Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 STOP X 5 4 3 4 1 1 23 4 56 7 89 0# 9 8 2 3 ...
... information about the printer: • Printer status messages-Indicate the current status of the printer, such as Ready. • Supplies messages-Provide information about the printer 11 Press or to scroll through menu lists. Learning about supplies, such as Toner Low. •... Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 STOP X 5 4 3 4 1 1 23 4 56 7 89 0# 9 8 2 3 ...
User's Guide
Page 37
... (24 lb bond) grain long media. Moisture content The amount of moisture in media affects both print quality and the ability of the printer to printing and can cause feeding problems. Smoothness Media smoothness directly affects print quality. Condition media before printing. This content provides the media with... guide 37 Storing media unwrapped in hot, humid, cold, or dry conditions, even in its original wrapper until it is too rough, toner cannot fuse to it in the trays, can cause media feeding or print quality issues. however, smoothness between 100 and 300 Sheffield points;...
... (24 lb bond) grain long media. Moisture content The amount of moisture in media affects both print quality and the ability of the printer to printing and can cause feeding problems. Smoothness Media smoothness directly affects print quality. Condition media before printing. This content provides the media with... guide 37 Storing media unwrapped in hot, humid, cold, or dry conditions, even in its original wrapper until it is too rough, toner cannot fuse to it in the trays, can cause media feeding or print quality issues. however, smoothness between 100 and 300 Sheffield points;...
User's Guide
Page 38
...8226; Do not use coated media unless they are not affected by hand. • Do not mix media sizes, types, or weights in toner. Inks that has been cut or trimmed by the resin in the same source; latex inks might not. To help avoid jams and poor ...oxidation-set or oil-based generally meet DIN 19 309 • Media weighing less than 25% post-consumer waste that are specifically designed for laser printers. When in xerographic copiers. User papers printed with the manufacturer or vendor to 180°C (356°F) without melting or releasing hazardous emissions....
...8226; Do not use coated media unless they are not affected by hand. • Do not mix media sizes, types, or weights in toner. Inks that has been cut or trimmed by the resin in the same source; latex inks might not. To help avoid jams and poor ...oxidation-set or oil-based generally meet DIN 19 309 • Media weighing less than 25% post-consumer waste that are specifically designed for laser printers. When in xerographic copiers. User papers printed with the manufacturer or vendor to 180°C (356°F) without melting or releasing hazardous emissions....
User's Guide
Page 50
... Click File Print. 2 From the drop-down list, choose Paper Handling. 9 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. Printing only black text and graphics To print with the top of the page facing you. The print quality... Quality Pgs appears, and then press . Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Printing the print quality test pages Print the print...
... Click File Print. 2 From the drop-down list, choose Paper Handling. 9 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. Printing only black text and graphics To print with the top of the page facing you. The print quality... Quality Pgs appears, and then press . Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Printing the print quality test pages Print the print...
User's Guide
Page 53
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 69
Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to print the ... a listing of menus and supply status messages. • The IP address of a network printer-Type the IP address of the toner cartridges. For more information, see "Printing confidential and other held jobs" on the display when... For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is usually available on sequence, and then CONFIG MENU appears. 4 Press until you can conserve supplies by ...
Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to print the ... a listing of menus and supply status messages. • The IP address of a network printer-Type the IP address of the toner cartridges. For more information, see "Printing confidential and other held jobs" on the display when... For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is usually available on sequence, and then CONFIG MENU appears. 4 Press until you can conserve supplies by ...
User's Guide
Page 70
...touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. Warning: To avoid overexposing the photoconductors, ...not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead lenses. 1 1 Printhead lenses 4 ...
...touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. Warning: To avoid overexposing the photoconductors, ...not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead lenses. 1 1 Printhead lenses 4 ...
User's Guide
Page 71
... letter- Note: Several hundred pages may be printed after one of the toner cartridge. 3 Reinsert the toner cartridge to redistribute the toner toward the front of the messages first appears. or A4-size plain paper. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes...
... letter- Note: Several hundred pages may be printed after one of the toner cartridge. 3 Reinsert the toner cartridge to redistribute the toner toward the front of the messages first appears. or A4-size plain paper. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes...
User's Guide
Page 72
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
User's Guide
Page 73
..., see the documentation that came with the fuser. therefore, it requires at least two people to order a replacement waste toner box. Warning: Damage to lift it down. When Replace Fuser appears, replace the fuser immediately. Part number C52025X Part name Waste... toner box Ordering a fuser When Fuser Life Warning appears, replace the fuser soon. Follow these guidelines to avoid personal injury or printer damage: • Always use at least two people to the printer caused by the printer warranty. Part number C53030X C53034X Part...
..., see the documentation that came with the fuser. therefore, it requires at least two people to order a replacement waste toner box. Warning: Damage to lift it down. When Replace Fuser appears, replace the fuser immediately. Part number C52025X Part name Waste... toner box Ordering a fuser When Fuser Life Warning appears, replace the fuser soon. Follow these guidelines to avoid personal injury or printer damage: • Always use at least two people to the printer caused by the printer warranty. Part number C53030X C53034X Part...
User's Guide
Page 88
Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) ...then press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. • Adjust the color alignment. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Note: If you have not resolved the...
Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) ...then press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. • Adjust the color alignment. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Note: If you have not resolved the...
User's Guide
Page 89
...is defective. Clean the printhead lenses. Solution Replace the toner cartridge. Replace the fuser. Replace the photoconductor units. 10 Press . 11 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then ...Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Photoconductors may be defective. Printhead lenses are defective. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Replace the...
...is defective. Clean the printhead lenses. Solution Replace the toner cartridge. Replace the fuser. Replace the photoconductor units. 10 Press . 11 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then ...Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Photoconductors may be defective. Printhead lenses are defective. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Replace the...