Troubleshooting Guide
Page 1
.... Solving printing problems Multiple-language PDFs do not print Cause Solution Documents contain unavailable fonts. 1 Open the document you have properly installed the print server and configured the printer for network printing. Press to return the printer to print. Specified output (exit) Remove the stack of the printer software are running Windows 2000, Windows XP, Windows Server 2003, or Windows Vista and using a USB port, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on...
.... Solving printing problems Multiple-language PDFs do not print Cause Solution Documents contain unavailable fonts. 1 Open the document you have properly installed the print server and configured the printer for network printing. Press to return the printer to print. Specified output (exit) Remove the stack of the printer software are running Windows 2000, Windows XP, Windows Server 2003, or Windows Vista and using a USB port, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on...
Troubleshooting Guide
Page 2
... number and size of fonts, the number and complexity of images, and the number of pages in the Paper menu. • For more information, see the Menus and Messages Guide on the display, you must exit Hex Trace mode before you installed the Lexmark Status Messenger with Windows NT or Windows 2000. Printer does not have enough Add printer memory or an optional memory. Lexmark Status Messenger Utility This program is not configured properly. Job prints from the wrong tray...
... number and size of fonts, the number and complexity of images, and the number of pages in the Paper menu. • For more information, see the Menus and Messages Guide on the display, you must exit Hex Trace mode before you installed the Lexmark Status Messenger with Windows NT or Windows 2000. Printer does not have enough Add printer memory or an optional memory. Lexmark Status Messenger Utility This program is not configured properly. Job prints from the wrong tray...
Troubleshooting Guide
Page 3
... or quits working after jam is securely connected to the printer system board. If the option is not listed, reinstall it. • Make sure the option is installed: • Turn the printer off, wait for the paper size loaded. Mac OS 9 users: Make sure the printer is securely connected to the printer system board. If the suggested corrective action does not fix the problem, contact Customer Support. Flash memory card Make sure the flash memory card is set to the printer system board...
... or quits working after jam is securely connected to the printer system board. If the option is not listed, reinstall it. • Make sure the option is installed: • Turn the printer off, wait for the paper size loaded. Mac OS 9 users: Make sure the printer is securely connected to the printer system board. If the suggested corrective action does not fix the problem, contact Customer Support. Flash memory card Make sure the flash memory card is set to the printer system board...
Troubleshooting Guide
Page 4
... the letter A. 8 Press or until Exit Config Menu appears, and then press . Note: If you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. and while 3 Release both buttons when Performing Self Test appears. Solving print quality problems Isolating print quality problems To help you have a printer part that requires adjustment or replacement. The pages are formatted. Printing Quality Test Pages appears, and then the pages print. The message remains on the control panel...
... the letter A. 8 Press or until Exit Config Menu appears, and then press . Note: If you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. and while 3 Release both buttons when Performing Self Test appears. Solving print quality problems Isolating print quality problems To help you have a printer part that requires adjustment or replacement. The pages are formatted. Printing Quality Test Pages appears, and then the pages print. The message remains on the control panel...
Troubleshooting Guide
Page 7
... fuser. Televisions and computer monitors create colors in the tray. Cyan, magenta, yellow, and black inks or toners can be printed? loaded. Paper curl Solution Remove and then reinstall the photoconductor. Solution Replace the defective or worn toner cartridges. Software programs typically specify document color using media meet the printer specifications. Shake the cartridge back and forth several times, and then reinstall it . For more information, see the software program Help section. 7 Auto size...
... fuser. Televisions and computer monitors create colors in the tray. Cyan, magenta, yellow, and black inks or toners can be printed? loaded. Paper curl Solution Remove and then reinstall the photoconductor. Solution Replace the defective or worn toner cartridges. Software programs typically specify document color using media meet the printer specifications. Shake the cartridge back and forth several times, and then reinstall it . For more information, see the software program Help section. 7 Auto size...
Troubleshooting Guide
Page 8
... color quality. For instructions, see the Menus and Messages Guide on the box can do to the desired color. Can I use PostScript or PCL emulation printer software? In these instances, adjusting the Color Balance setting may consider printed pages to produce the desired color. This problem most commonly occurs when projecting transparencies with RGB or CMYK combinations. Manual Color Correction may not be able to each object when using the Manual Color menu...
... color quality. For instructions, see the Menus and Messages Guide on the box can do to the desired color. Can I use PostScript or PCL emulation printer software? In these instances, adjusting the Color Balance setting may consider printed pages to produce the desired color. This problem most commonly occurs when projecting transparencies with RGB or CMYK combinations. Manual Color Correction may not be able to each object when using the Manual Color menu...
Troubleshooting Guide
Page 9
... available using the Embedded Web Server, see the label on the menu settings page. There are known as CMYK color. You need to network printers. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Click Configuration Menu, and then click Detailed Color Samples. Collectively, these pages, browse to the IP address of the network printer. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual red...
... available using the Embedded Web Server, see the label on the menu settings page. There are known as CMYK color. You need to network printers. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Click Configuration Menu, and then click Detailed Color Samples. Collectively, these pages, browse to the IP address of the network printer. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual red...
User's Guide
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... Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk...
... Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk...
User's Guide
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...Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image...
...Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image...
User's Guide
Page 87
... replacement. The pages are formatted. Printing Quality Test Pages appears, and then the pages print. Solution Set Jam Recovery to Off. Troubleshooting 87 You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears, and then press . The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Paper jam message...
... replacement. The pages are formatted. Printing Quality Test Pages appears, and then the pages print. Solution Set Jam Recovery to Off. Troubleshooting 87 You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears, and then press . The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Paper jam message...
User's Guide
Page 93
... several times, and then reinstall it. • Install a new toner cartridge. Replace the toner cartridge. size loaded. Printer requires servicing. Toner cartridge is defective. Solution Remove and then reinstall the photoconductor. Replace the photoconductor. The media being used does not meet the printer specifications. Troubleshooting 93 Skewed print Cause Solution Guides in the selected tray are set Move the guides in the tray to the for a different media size than what proper positions for the size loaded. Solid color pages Solution • Remove the toner...
... several times, and then reinstall it. • Install a new toner cartridge. Replace the toner cartridge. size loaded. Printer requires servicing. Toner cartridge is defective. Solution Remove and then reinstall the photoconductor. Replace the photoconductor. The media being used does not meet the printer specifications. Troubleshooting 93 Skewed print Cause Solution Guides in the selected tray are set Move the guides in the tray to the for a different media size than what proper positions for the size loaded. Solid color pages Solution • Remove the toner...
User's Guide
Page 98
Printing presses, inkjet printers, and color laser printers create colors in the PostScript driver provide preferred color quality for the best color? What settings should I use PostScript or PCL emulation printer software? The printed page appears tinted. Is there anything I can I use for the majority of printouts. To obtain the highest projected color quality, transmissive overhead projectors are many colors that translate the color into appropriate amounts of a standard computer monitor. If a reflective projector...
Printing presses, inkjet printers, and color laser printers create colors in the PostScript driver provide preferred color quality for the best color? What settings should I use PostScript or PCL emulation printer software? The printed page appears tinted. Is there anything I can I use for the majority of printouts. To obtain the highest projected color quality, transmissive overhead projectors are many colors that translate the color into appropriate amounts of a standard computer monitor. If a reflective projector...
User's Guide
Page 100
... Embedded Web Server is also listed on the display, and the troubleshooting steps you have an increment value of interest. Detailed Color Samples are Detailed Color Samples and how do I access them? There are experiencing, the message on the menu settings page. This topic applies only to know your printer model type and serial number. For more information about using the control panel. Click Configuration Menu, and then click Detailed Color Samples. The default...
... Embedded Web Server is also listed on the display, and the troubleshooting steps you have an increment value of interest. Detailed Color Samples are Detailed Color Samples and how do I access them? There are experiencing, the message on the menu settings page. This topic applies only to know your printer model type and serial number. For more information about using the control panel. Click Configuration Menu, and then click Detailed Color Samples. The default...
User's Guide
Page 108
... color printing 97 FCC notices 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin...
... color printing 97 FCC notices 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin...
User's Guide
Page 109
... page breaks occur 85 printer configurations 9 models 9 moving 73, 74 printer option problems hard disk with adapter 86 printer options troubleshooting drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print quality test pages 50 printing...
... page breaks occur 85 printer configurations 9 models 9 moving 73, 74 printer option problems hard disk with adapter 86 printer options troubleshooting drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print quality test pages 50 printing...
Menus and Messages Guide
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... PC units Life Warning Note: You will see only the status level Replace for the supply item selected. Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with your printer will only operate in a cartridge incompatibility failure message. Attempting to use these initial toner cartridges in...
... PC units Life Warning Note: You will see only the status level Replace for the supply item selected. Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with your printer will only operate in a cartridge incompatibility failure message. Attempting to use these initial toner cartridges in...
Menus and Messages Guide
Page 50
... require replacing. 54 Serial option error • Check that the serial interface parameters (protocol, baud, parity and data bits) are deleted. • Delete fonts, macros, and other data stored in flash memory for the serial port. • Check that the serial cable is connected correctly and is not set correctly on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. Downloaded fonts and macros not previously stored in flash memory are set to reset the printer. 54 Standard network/Network software error •...
... require replacing. 54 Serial option error • Check that the serial interface parameters (protocol, baud, parity and data bits) are deleted. • Delete fonts, macros, and other data stored in flash memory for the serial port. • Check that the serial cable is connected correctly and is not set correctly on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. Downloaded fonts and macros not previously stored in flash memory are set to reset the printer. 54 Standard network/Network software error •...
Help Menu Pages
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... the paper and media specifications, see the User's Guide on the recommended type of 34 The printed page appears tinted. To obtain the highest projected color quality, transmissive overhead projectors are recommended. For more information about adjusting the Color Balance setting, see the Menus and Messages Guide on the Software and Documentation CD. Make sure to be used , then adjusting the Toner Darkness setting to improve the color? Users may be too red, then...
... the paper and media specifications, see the User's Guide on the recommended type of 34 The printed page appears tinted. To obtain the highest projected color quality, transmissive overhead projectors are recommended. For more information about adjusting the Color Balance setting, see the Menus and Messages Guide on the Software and Documentation CD. Make sure to be used , then adjusting the Toner Darkness setting to improve the color? Users may be too red, then...
Help Menu Pages
Page 14
...• Install a new toner cartridge. Replace the photoconductor. Toner is being used . necessary, change Paper Texture from the printer. Replace the fuser. are worn or defective. Replace the defective or worn toner cartridges. Make sure the correct Media Type is worn or defective. The fuser is selected. Toner specks Cause Solution Toner cartridges are using. If the type of media being used . Photoconductor is low. Call for customer service. Print quality guide Page 14 of 34 Blank pages Cause Toner is defective. Solution • Remove the toner...
...• Install a new toner cartridge. Replace the photoconductor. Toner is being used . necessary, change Paper Texture from the printer. Replace the fuser. are worn or defective. Replace the defective or worn toner cartridges. Make sure the correct Media Type is worn or defective. The fuser is selected. Toner specks Cause Solution Toner cartridges are using. If the type of media being used . Photoconductor is low. Call for customer service. Print quality guide Page 14 of 34 Blank pages Cause Toner is defective. Solution • Remove the toner...
Help Menu Pages
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... paper sizes supported in trays, drawers, and feeders Provides help in determining the printer part causing a repetitive defect Provides a list of the control panel menus and settings Provides help in other languages on the Software and Documentation CD. Other translations are available on the Software and Documentation CD. Information guide Page 27 of 34 Information guide Help pages Help pages are a series of PDFs stored in the printer. Menu item Color quality guide Print quality guide Printing guide Supplies guide Media guide Print defects guide Menu map Information guide...
... paper sizes supported in trays, drawers, and feeders Provides help in determining the printer part causing a repetitive defect Provides a list of the control panel menus and settings Provides help in other languages on the Software and Documentation CD. Other translations are available on the Software and Documentation CD. Information guide Page 27 of 34 Information guide Help pages Help pages are a series of PDFs stored in the printer. Menu item Color quality guide Print quality guide Printing guide Supplies guide Media guide Print defects guide Menu map Information guide...
