Troubleshooting Guide
Page 4
...then the pages print. Note: If you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the ... . 5 Press until Jam Recovery appears, and then press . 6 Press until On or Auto appears, and then press . Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Page that jammed does not reprint after you clear the jam Cause Solution Jam Recovery in the following...
...then the pages print. Note: If you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the ... . 5 Press until Jam Recovery appears, and then press . 6 Press until On or Auto appears, and then press . Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Page that jammed does not reprint after you clear the jam Cause Solution Jam Recovery in the following...
Troubleshooting Guide
Page 5
... are Clean the printhead dirty. Streaked horizontal lines Example Cause Solution A toner cartridge is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the transfer belt. Toner is defective. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is low. Color Saver is defective. Toner cartridge is On. another tray.
... are Clean the printhead dirty. Streaked horizontal lines Example Cause Solution A toner cartridge is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the transfer belt. Toner is defective. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is low. Color Saver is defective. Toner cartridge is On. another tray.
Troubleshooting Guide
Page 6
... Contrast setting is Replace the worn or defective. Solution If you are using . The media being used does not meet the printer specifications. Paper Type setting for customer service. A toner cartridge is worn or defective. Print irregularities Example Cause Solution Media has absorbed Load media from Print Properties before sending the job...
... Contrast setting is Replace the worn or defective. Solution If you are using . The media being used does not meet the printer specifications. Paper Type setting for customer service. A toner cartridge is worn or defective. Print irregularities Example Cause Solution Media has absorbed Load media from Print Properties before sending the job...
Troubleshooting Guide
Page 7
... it . • Install a new toner cartridge. Toner is worn or defective. Change the Paper Weight from Normal to Rough. The fuser is in the media path. RGB color is a method of describing colors by indicating the amount of media being used. Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is a method of describing...
... it . • Install a new toner cartridge. Toner is worn or defective. Change the Paper Weight from Normal to Rough. The fuser is in the media path. RGB color is a method of describing colors by indicating the amount of media being used. Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is a method of describing...
Troubleshooting Guide
Page 8
... the PostScript driver provide preferred color quality for the best color? Users may be used, then adjusting the Toner Darkness setting to the printer. Selecting any of object being projected. The user can do to the desired color. Selecting which the printer cannot exactly reproduce the desired color, users should I match a particular color (such as a corporate logo)? The...
... the PostScript driver provide preferred color quality for the best color? Users may be used, then adjusting the Toner Darkness setting to the printer. Selecting any of object being projected. The user can do to the desired color. Selecting which the printer cannot exactly reproduce the desired color, users should I match a particular color (such as a corporate logo)? The...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
Press or to scroll through menu lists. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Pressing initiates action on a menu item. 3 Navigation buttons Press or to scroll through values or...
Press or to scroll through menu lists. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Pressing initiates action on a menu item. 3 Navigation buttons Press or to scroll through values or...
User's Guide
Page 37
...lb) might not be stiff enough to use media between 150 and 200 Sheffield points produces the best print quality. If media is too rough, toner cannot fuse to it is either grain long, running the length of the media, or grain short, running the width of moisture in the ... Grain direction Grain refers to 47 lb bond) grain long. This content provides the media with a high degree of stability resulting in a sheet of the printer to curl at its performance. Media lighter than 182 x 257 mm (7.2 x 10.1 in the same environment as cotton possesses characteristics that can cause feeding ...
...lb) might not be stiff enough to use media between 150 and 200 Sheffield points produces the best print quality. If media is too rough, toner cannot fuse to it is either grain long, running the length of the media, or grain short, running the width of moisture in the ... Grain direction Grain refers to 47 lb bond) grain long. This content provides the media with a high degree of stability resulting in a sheet of the printer to curl at its performance. Media lighter than 182 x 257 mm (7.2 x 10.1 in the same environment as cotton possesses characteristics that can cause feeding ...
User's Guide
Page 38
... an offset lithographic or engraved printing process. • Avoid papers with rough or heavily textured surfaces. This information is acceptable for laser printers. Inks that are specifically designed for 60 to 180°C (356°F) without melting or releasing hazardous emissions. latex inks might... in xerographic copiers. Paper and specialty media guide 38 Unacceptable media The following media types are not affected by the resin in toner. The ink must be able to withstand temperatures up to 180°C (356°F) without melting or releasing hazardous emissions Using...
... an offset lithographic or engraved printing process. • Avoid papers with rough or heavily textured surfaces. This information is acceptable for laser printers. Inks that are specifically designed for 60 to 180°C (356°F) without melting or releasing hazardous emissions. latex inks might... in xerographic copiers. Paper and specialty media guide 38 Unacceptable media The following media types are not affected by the resin in toner. The ink must be able to withstand temperatures up to 180°C (356°F) without melting or releasing hazardous emissions Using...
User's Guide
Page 50
... 50 Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to Color Lock Out mode, and remove and store the color printing supplies. ABC 7 Click File Print. 8 From the drop-down list, choose Paper Handling. ...a clock, and then Ready appears. Printing the print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down list, choose Paper Handling. 3 Make sure Page order is set to Reverse order. 4 From the Print options area, select...
... 50 Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to Color Lock Out mode, and remove and store the color printing supplies. ABC 7 Click File Print. 8 From the drop-down list, choose Paper Handling. ...a clock, and then Ready appears. Printing the print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down list, choose Paper Handling. 3 Make sure Page order is set to Reverse order. 4 From the Print options area, select...
User's Guide
Page 53
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 69
... page 45. If you need to print several copies, you can change from the control panel that will help you to conserve toner and paper. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until you can conserve supplies by printing the first copy... side up in the Menus and Messages Guide. For more information, see the Supplies menu, Quality menu, and Finishing menu in their original packing until Color Alignment appears, and then press . 5 Press again to : • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above...
... page 45. If you need to print several copies, you can change from the control panel that will help you to conserve toner and paper. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until you can conserve supplies by printing the first copy... side up in the Menus and Messages Guide. For more information, see the Supplies menu, Quality menu, and Finishing menu in their original packing until Color Alignment appears, and then press . 5 Press again to : • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above...
User's Guide
Page 70
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead... all four toner cartridges. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in your area. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Maintaining the printer 70 6 ...
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead... all four toner cartridges. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in your area. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Maintaining the printer 70 6 ...
User's Guide
Page 71
... procedure multiple times until printed text and graphics remain faded. Once the printed text and graphics remain faded, replace the specified toner cartridge. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try to extend the life of the specified...
... procedure multiple times until printed text and graphics remain faded. Once the printed text and graphics remain faded, replace the specified toner cartridge. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try to extend the life of the specified...
User's Guide
Page 72
...Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer... Part name Transfer belt Maintaining the printer 72 Make sure one is affected by environment, duty cycle, and toner coverage, actual page count at the...
...Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer... Part name Transfer belt Maintaining the printer 72 Make sure one is affected by environment, duty cycle, and toner coverage, actual page count at the...
User's Guide
Page 73
...to order a replacement waste toner box. Follow these guidelines to avoid personal injury or printer damage: • Always use at least two people to lift it down. Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need ...to order replacement photoconductor(s). Part number C53030X C53034X Part name Photoconductor Unit Photoconductor Unit, Multi-Pack Moving the printer Before moving the printer CAUTION: The printer weighs 25.40...
...to order a replacement waste toner box. Follow these guidelines to avoid personal injury or printer damage: • Always use at least two people to lift it down. Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need ...to order replacement photoconductor(s). Part number C53030X C53034X Part name Photoconductor Unit Photoconductor Unit, Multi-Pack Moving the printer Before moving the printer CAUTION: The printer weighs 25.40...
User's Guide
Page 88
... press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. • Adjust the color alignment. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until that number is turned off. 2 ...Software and Documentation CD. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • ...
... press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. • Adjust the color alignment. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until that number is turned off. 2 ...Software and Documentation CD. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • ...
User's Guide
Page 89
... printhead lenses. Solution Replace the toner cartridge. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Solution Replace the color cartridge causing the line. Replace the... photoconductor units. Transfer belt is defective or worn. Replace the photoconductor units. Fuser is defective. Photoconductors are dirty. Replace the fuser. Troubleshooting 89 Resetting the Printer...
... printhead lenses. Solution Replace the toner cartridge. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Solution Replace the color cartridge causing the line. Replace the... photoconductor units. Transfer belt is defective or worn. Replace the photoconductor units. Fuser is defective. Photoconductors are dirty. Replace the fuser. Troubleshooting 89 Resetting the Printer...