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... Image Diagnostic Tool 60 HP Thermal Monitor 60 Non HP diagnostics tools 60 7. Hard reset ...64 9. Test with verified working configuration (hardware or operating system 67 13. Test with minimum configuration 66 Essential hardware configuration 66 Safe mode ...67 12. Soft reset (Default Settings 65 10. Reseat cables and connections 65 11. 6. Status lights, blinking light codes, troubleshooting lights, and POST error messages ...60 Status lights 61 Blinking light codes 61 POST error messages 62 Power Good (Troubleshooting) lights 63 Resolve the issue ...64 8. Replace...
... Image Diagnostic Tool 60 HP Thermal Monitor 60 Non HP diagnostics tools 60 7. Hard reset ...64 9. Test with verified working configuration (hardware or operating system 67 13. Test with minimum configuration 66 Essential hardware configuration 66 Safe mode ...67 12. Soft reset (Default Settings 65 10. Reseat cables and connections 65 11. 6. Status lights, blinking light codes, troubleshooting lights, and POST error messages ...60 Status lights 61 Blinking light codes 61 POST error messages 62 Power Good (Troubleshooting) lights 63 Resolve the issue ...64 8. Replace...
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... cables and connections on page 60 8. Examine the environment on page 54 2. For example, if you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in the following table until the issue is relevant to the next step that do Vendors' web sites Provide additional information for support and product division professionals. Test with verified working configuration (hardware or operating system...
... cables and connections on page 60 8. Examine the environment on page 54 2. For example, if you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in the following table until the issue is relevant to the next step that do Vendors' web sites Provide additional information for support and product division professionals. Test with verified working configuration (hardware or operating system...
Maintenance and Service Guide
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... listed. Failure classification by device, use this table to operating system (no read-write error) on 2. Power-on page 104 3. No boot to locate failure classification information. For example, when the computer is running the operating system, it can classify a Bluetooth issue under I /O devices 1. Blinking lights on page 86 7. Display 5. Unresponsive on page 78 3. Table 7-5 Failure classification by hardware devices 4. Stuck power button on page 91 1. HDMI on page 110 56 Chapter 7 Troubleshooting guide Network connectivity...
... listed. Failure classification by device, use this table to operating system (no read-write error) on 2. Power-on page 104 3. No boot to locate failure classification information. For example, when the computer is running the operating system, it can classify a Bluetooth issue under I /O devices 1. Blinking lights on page 86 7. Display 5. Unresponsive on page 78 3. Table 7-5 Failure classification by hardware devices 4. Stuck power button on page 91 1. HDMI on page 110 56 Chapter 7 Troubleshooting guide Network connectivity...
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● To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter. ● See the specific BIOS update installation instructions that it can isolate hardware failures from the device vendor website. 6. Remove or uninstall recently added hardware, software HP has designed this tool if the issue is a software tool that the new device seated properly and all appropriate SoftPaqs for the selected HP models. ● HP SoftPaq Download Manager (SDM) is a software tool that allows you have added, be...
● To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter. ● See the specific BIOS update installation instructions that it can isolate hardware failures from the device vendor website. 6. Remove or uninstall recently added hardware, software HP has designed this tool if the issue is a software tool that the new device seated properly and all appropriate SoftPaqs for the selected HP models. ● HP SoftPaq Download Manager (SDM) is a software tool that allows you have added, be...
Maintenance and Service Guide
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... shutdown, fan spinning loud, and so on the processor. The tool also tests specific processor features and performs a stress test on . HP Thermal Monitor You can find a process online about user-installed software and hardware components. Status lights, blinking light codes, troubleshooting lights, and POST error messages Carefully observe any settings that may assist you reset BIOS before sending it to the following diagnostic tools for Enterprise editions of Windows that captures the BIOS settings and...
... shutdown, fan spinning loud, and so on the processor. The tool also tests specific processor features and performs a stress test on . HP Thermal Monitor You can find a process online about user-installed software and hardware components. Status lights, blinking light codes, troubleshooting lights, and POST error messages Carefully observe any settings that may assist you reset BIOS before sending it to the following diagnostic tools for Enterprise editions of Windows that captures the BIOS settings and...
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... error Caps and num lk lights = 4 blinks Graphics controller error Caps and num lk lights = 5 blinks System board error Caps and num lk lights = 6 blinks Intel Trusted Execution Technology (TXT) Error Caps and num lk lights = 7 blinks Sure Start unable to find valid BIOS Boot Block image Caps and num lk lights = 8 blinks Sure Start has identified a problem (Manual Recovery Policy Set) POST error messages The Power-On Self-Test (POST) is a series of the BIOS and install it. Boot Device Manager Boot device not found 3F0 Reset BIOS...
... error Caps and num lk lights = 4 blinks Graphics controller error Caps and num lk lights = 5 blinks System board error Caps and num lk lights = 6 blinks Intel Trusted Execution Technology (TXT) Error Caps and num lk lights = 7 blinks Sure Start unable to find valid BIOS Boot Block image Caps and num lk lights = 8 blinks Sure Start has identified a problem (Manual Recovery Policy Set) POST error messages The Power-On Self-Test (POST) is a series of the BIOS and install it. Boot Device Manager Boot device not found 3F0 Reset BIOS...
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... resolve the startup or operational problem, run HP Support Assistant, or manually install all peripheral devices. The system external lights do not light up. When (1) system 3.3 V exists, but not accessible. 1. Turn off the computer. 2. Start and test the computer by incomplete startup, blinking cursor on for a battery compartment door (service door). Remove the computer from Microsoft and HP. Follow general troubleshooting steps (that device in addition to clear and reestablish the connections between the BIOS and the hardware.
... resolve the startup or operational problem, run HP Support Assistant, or manually install all peripheral devices. The system external lights do not light up. When (1) system 3.3 V exists, but not accessible. 1. Turn off the computer. 2. Start and test the computer by incomplete startup, blinking cursor on for a battery compartment door (service door). Remove the computer from Microsoft and HP. Follow general troubleshooting steps (that device in addition to clear and reestablish the connections between the BIOS and the hardware.
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... and hardware settings in addition to access the CMOS battery. NOTE: Clearing the CMOS should only be necessary to reset the system BIOS to the battery-powered semiconductor chip located on page 114). Reseat cables and connections Many problems are caused by improper connections or loose connections because of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers. You can resolve a POST error 3F0 (no boot device) issue (see POST error messages and user actions...
... and hardware settings in addition to access the CMOS battery. NOTE: Clearing the CMOS should only be necessary to reset the system BIOS to the battery-powered semiconductor chip located on page 114). Reseat cables and connections Many problems are caused by improper connections or loose connections because of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers. You can resolve a POST error 3F0 (no boot device) issue (see POST error messages and user actions...
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...useful for appropriate troubleshooting steps. Review and perform all other troubleshooting options. Soft reset (Default Settings) on ) to use an external keyboard, mouse, or VGA monitor when you have tried all steps discussed previously before replacing the system board. 4. A good example is to achieve the essential hardware configuration. IMPORTANT: System board failure is using a Windows-To-Go USB. ● External mouse NOTE: After you remove the service door, disconnect all connections (internal keyboard, display, discrete GPU, hard drive or solid-state drive...
...useful for appropriate troubleshooting steps. Review and perform all other troubleshooting options. Soft reset (Default Settings) on ) to use an external keyboard, mouse, or VGA monitor when you have tried all steps discussed previously before replacing the system board. 4. A good example is to achieve the essential hardware configuration. IMPORTANT: System board failure is using a Windows-To-Go USB. ● External mouse NOTE: After you remove the service door, disconnect all connections (internal keyboard, display, discrete GPU, hard drive or solid-state drive...
Maintenance and Service Guide
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Be sure that externally connected monitors are turned on . During operation The following steps provide simple, useful checks that the boot option is set to a solid-state drive, you might have connected a printer, you upgrade to screen only. Press the power button or any key on the computer. Look for blinking lights on the keyboard. For example, if you must install a printer driver. 6. If hardware has recently been installed, remove it and determine whether the...
Be sure that externally connected monitors are turned on . During operation The following steps provide simple, useful checks that the boot option is set to a solid-state drive, you might have connected a printer, you upgrade to screen only. Press the power button or any key on the computer. Look for blinking lights on the keyboard. For example, if you must install a printer driver. 6. If hardware has recently been installed, remove it and determine whether the...
Maintenance and Service Guide
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... model name and number ● Product identification number ● Applicable error messages ● Add-on issues Use the following sections identify the issue with HP Service If further HP support is black or blank ● No fan noise ● No hard drive spinning ● Lights do not glow Possible causes Failed power input to the computer (bad power button, power connector). The following sections to consider. Verify AC adapter 70 Chapter 7 Troubleshooting guide Troubleshooting...
... model name and number ● Product identification number ● Applicable error messages ● Add-on issues Use the following sections identify the issue with HP Service If further HP support is black or blank ● No fan noise ● No hard drive spinning ● Lights do not glow Possible causes Failed power input to the computer (bad power button, power connector). The following sections to consider. Verify AC adapter 70 Chapter 7 Troubleshooting guide Troubleshooting...
Maintenance and Service Guide
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... Remove service door and test with a verified working computer to verify that the part number is for a battery check. ● Verify AC adapter is from booting. 4. voltage 1. NOTE: This action requires a digital voltmeter. Contact HP Engineering for authorized providers or technicians. Verify that it works. 7. Check battery condition (overall result, cycle life, voltage) using HP PC Hardware Diagnostics (UEFI) tool. 2. Verify that power button is out of range, replace...
... Remove service door and test with a verified working computer to verify that the part number is for a battery check. ● Verify AC adapter is from booting. 4. voltage 1. NOTE: This action requires a digital voltmeter. Contact HP Engineering for authorized providers or technicians. Verify that it works. 7. Check battery condition (overall result, cycle life, voltage) using HP PC Hardware Diagnostics (UEFI) tool. 2. Verify that power button is out of range, replace...
Maintenance and Service Guide
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... as hard drive and memory. 5. Test with external monitor via Windows Screen Solutions or Windows logo + p for display switcher). ● If there is video on the display, disconnect external display device, open the computer lid, and restart. If video is OK, update BIOS, software, and drivers (4. If issue persists (no video), test with minimum configuration on page 66) by removing hard drive to Windows, determine whether image appears on display screen (via VGA port (or DisplayPort, HDMI, or other). If issue persists, replace discrete graphics card. Common...
... as hard drive and memory. 5. Test with external monitor via Windows Screen Solutions or Windows logo + p for display switcher). ● If there is video on the display, disconnect external display device, open the computer lid, and restart. If video is OK, update BIOS, software, and drivers (4. If issue persists (no video), test with minimum configuration on page 66) by removing hard drive to Windows, determine whether image appears on display screen (via VGA port (or DisplayPort, HDMI, or other). If issue persists, replace discrete graphics card. Common...
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... (processor, BIOS, graphics cards, memory, and so on page 60 for any blink patterns. Troubleshooting steps 1. An example of a loose connection, defective parts, or recently added parts. Soft reset (Default Settings) on page 65) one at a time. Tips Swipe a metal piece (screwdriver) over wireless or mute buttons to a hardware component (for example, keyboard failures), or incompatible hardware. Check for corrective actions. Reseat cables and connections on page 65) 3. Status lights, blinking light codes, troubleshooting lights, and POST error messages...
... (processor, BIOS, graphics cards, memory, and so on page 60 for any blink patterns. Troubleshooting steps 1. An example of a loose connection, defective parts, or recently added parts. Soft reset (Default Settings) on page 65) one at a time. Tips Swipe a metal piece (screwdriver) over wireless or mute buttons to a hardware component (for example, keyboard failures), or incompatible hardware. Check for corrective actions. Reseat cables and connections on page 65) 3. Status lights, blinking light codes, troubleshooting lights, and POST error messages...
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... in the BIOS Legacy setting. Your BIOS settings may be enabled. 2. Make sure that you switch BIOS boot mode from Windows 7 to troubleshoot BIOS password issues. Therefore, HP recommends that all the necessary device drivers are unavailable (grayed You must be managed by a BIOS administrator password setup. 3. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. If you lost or forgot the administrator password, contact HP service to determine which features must use an administrator password. Performance (OS) Most software problems occur...
... in the BIOS Legacy setting. Your BIOS settings may be enabled. 2. Make sure that you switch BIOS boot mode from Windows 7 to troubleshoot BIOS password issues. Therefore, HP recommends that all the necessary device drivers are unavailable (grayed You must be managed by a BIOS administrator password setup. 3. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. If you lost or forgot the administrator password, contact HP service to determine which features must use an administrator password. Performance (OS) Most software problems occur...
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.... 4. Run HP Hardware Diagnostics (6. See "HP Thermal Monitor" in Device Manager. 4. Get all external peripherals. 3. See Common blue screen error messages on page 65) to prevent booting to proper installation of processor and GPU. Boot to safe mode (11. Hard reset on page 57) to isolate major faulty hardware issues. - Reset BIOS to fix Windows startup files. 3. Use Startup Repair to default (9. Restore computer using one of free space is available on page 58). Reseat cables and connections (10. If you can start Windows: 1. Update BIOS...
.... 4. Run HP Hardware Diagnostics (6. See "HP Thermal Monitor" in Device Manager. 4. Get all external peripherals. 3. See Common blue screen error messages on page 65) to prevent booting to proper installation of processor and GPU. Boot to safe mode (11. Hard reset on page 57) to isolate major faulty hardware issues. - Reset BIOS to fix Windows startup files. 3. Use Startup Repair to default (9. Restore computer using one of free space is available on page 58). Reseat cables and connections (10. If you can start Windows: 1. Update BIOS...
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.... Test with external monitor using HDMI or HP port. Install latest video driver. 8. Press the power button and close the computer lid to force video output to troubleshoot external video issues. Be sure that external monitor is turned on page 76 for example, videointensive games) Faulty lid switch may put the system into Sleep or Hibernation mode. Troubleshooting steps Use an external monitor with higher resolution. Be sure external monitor is still no video, contact support. Test the monitor via internal ports (VGA, DP ports). 7. Reset the screen...
.... Test with external monitor using HDMI or HP port. Install latest video driver. 8. Press the power button and close the computer lid to force video output to troubleshoot external video issues. Be sure that external monitor is turned on page 76 for example, videointensive games) Faulty lid switch may put the system into Sleep or Hibernation mode. Troubleshooting steps Use an external monitor with higher resolution. Be sure external monitor is still no video, contact support. Test the monitor via internal ports (VGA, DP ports). 7. Reset the screen...
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... codes Use this information to troubleshoot Windows bug codes. ● If you recently added hardware to see if any , is a Microsoft tool supported by Microsoft software developers to see if an updated system BIOS or firmware is available. ● Be sure that any expansion board is properly seated and all cables are completely connected. ● Confirm that any additional error messages have been added recently, try removing or replacing...
... codes Use this information to troubleshoot Windows bug codes. ● If you recently added hardware to see if any , is a Microsoft tool supported by Microsoft software developers to see if an updated system BIOS or firmware is available. ● Be sure that any expansion board is properly seated and all cables are completely connected. ● Confirm that any additional error messages have been added recently, try removing or replacing...
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... Support: 1. screen instructions. Using HP PC Hardware Diagnostics Windows (select products only) 133 Select the Start button, and then select HP Help and Support. 2. Follow those instructions. Select HP PC Hardware Diagnostics Windows. 3. 10 Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostics utility allows you to run diagnostics tests to determine whether your computer, first you must download and install it. The tool runs within the Windows operating system to determine whether the computer hardware is displayed, select the link and follow these options...
... Support: 1. screen instructions. Using HP PC Hardware Diagnostics Windows (select products only) 133 Select the Start button, and then select HP Help and Support. 2. Follow those instructions. Select HP PC Hardware Diagnostics Windows. 3. 10 Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostics utility allows you to run diagnostics tests to determine whether your computer, first you must download and install it. The tool runs within the Windows operating system to determine whether the computer hardware is displayed, select the link and follow these options...
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... 146 set requirements 146 power cord, spare part numbers 18 product description keyboard 3 media card reader 2 pointing device 3 ports 3 sensors 3 product name and number, computer 13 R rear component 12 recovery 130, 131 discs 131 media 131 USB flash drive 131 recovery media 130 creating using HP Cloud Recovery Download Tool 130 creating using Windows tools 130 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 137 using 136 removal and replacement procedures 25, 31 solid-state drive 26 removing...
... 146 set requirements 146 power cord, spare part numbers 18 product description keyboard 3 media card reader 2 pointing device 3 ports 3 sensors 3 product name and number, computer 13 R rear component 12 recovery 130, 131 discs 131 media 131 USB flash drive 131 recovery media 130 creating using HP Cloud Recovery Download Tool 130 creating using Windows tools 130 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 137 using 136 removal and replacement procedures 25, 31 solid-state drive 26 removing...