HP ZHAN 99 Support and Manuals
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Maintenance and Service Guide - Page 9
Status lights, blinking light codes, troubleshooting lights, and POST error messages ...60
Status lights 61 Blinking light codes 61 POST error messages 62 Power Good (Troubleshooting) lights 63 Resolve the issue ...64 8. Replace the system board 67 Verify solution ...68 Helpful Hints ...68 At startup ...68 During operation ...69 Consulting with HP Service ...70 Common issues and possible ...
Maintenance and Service Guide - Page 68
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http://www.amd.com
http://www.nvidia.com
General troubleshooting steps
This section helps you become familiar with troubleshooting methodology and efficiently resolve problems.
Proceed through the steps in step 6, you press the power button or restart the computer.
54 Chapter 7 Troubleshooting guide Update BIOS and drivers on page 57
4. Remove or uninstall recently added hardware...
Maintenance and Service Guide - Page 72
.../dt) supports a wide range of hardware or software.
● To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter.
● See the specific BIOS update installation instructions that allows you have added, be sure to identify and download all cables are ready to reinstall, be related to determine whether the computer hardware is a Unified Extensible Firmware...
Maintenance and Service Guide - Page 74
... computer may be exhibiting: status lights, blinking lights, and POST error messages during boot. This file can use HP Thermal Monitor to Windows. HP Image Diagnostic Tool
Available to an issue.
Status lights, blinking light codes, troubleshooting lights, and POST error messages
Carefully observe any settings that you reset BIOS before sending it is also available in...
Maintenance and Service Guide - Page 78
... replacing the system board. To resolve the startup or operational problem, run HP Support Assistant, or manually install all information in this document. Performing a hard reset might fix the following sections help you must disconnect or remove all external connected peripheral devices such as USB storage devices, external displays, and
printers.
64 Chapter 7 Troubleshooting guide...
Maintenance and Service Guide - Page 81
...blue screen error message. Refer to achieve the essential hardware configuration. Update BIOS and drivers on page 60 for appropriate troubleshooting steps.
See Non HP diagnostics tools on page 57, 7.
Similarly, testing with only the essential hardware installed, those parts must be related to a problem.
13. Reverse the previous procedure by a faulty one item may replace the...
Maintenance and Service Guide - Page 83
...There might be error codes that help diagnose the problem.
3. A ...set to reconfigure the boot order.
5. Helpful Hints 69 If there is set...upgrade to a solid-state drive, you might support new features or fix the problem.
11. 5. Remove all monitors are installed. Check all required device drivers have connected a printer, you can perform when troubleshooting.
1. After installing...
Maintenance and Service Guide - Page 84
...). Defective parts (memory, hard drive, graphics) or failed system board. Troubleshooting steps Perform...support registration number (if applicable) ● Product serial number ● Product model name and number ● Product identification number ● Applicable error messages ● Add-on issues
Use the following sections identify the issue with HP Service
If further HP support...
Maintenance and Service Guide - Page 92
...
Blinking lights on startup usually indicate a problem with the instruction being sent from the BIOS to external display device. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 60 for corrective actions.
3. Diagnostic error messages
Use the information in a sequence, followed by installing updated firmware for the component. Table 7-19 Issues...
Maintenance and Service Guide - Page 93
...
An Error Message means that all the necessary device drivers are unavailable (grayed You must be managed by a BIOS administrator password setup. 3.
If you lost or forgot the administrator password, contact HP service to troubleshoot BIOS password issues. If an operating system other than the factory operating system is installed, check whether the operating system is supported and...
Maintenance and Service Guide - Page 128
...http://www.hp.com/support for details about troubleshooting issues related to the memory module. If the memory module still fails, contact support.
Contact support for this manual recovery step, set the HP Sure Start recovery policy to automatic.
Table 7-59 POST error messages and user actions to address the error Test description Failure descriptions Error code Possible user...
Maintenance and Service Guide - Page 131
... the minimum required drivers and system services during the Windows startup. These might pinpoint the cause of Windows bug check codes
Use this information to troubleshoot Windows bug codes. ● If you recently added hardware to see if any patches are available. ● Try running HP PC Hardware Diagnostics (UEFI). ● Check with the installed version of...
Maintenance and Service Guide - Page 142
... (C:). 3. You will need this path when you connect your hard drive where the BIOS update is downloaded. Type file in the taskbar search box, and then select the HP Support Assistant app. - Complete the installation by following the on -screen instructions. 4. You can delete the downloaded file from your hard drive. Make a note of the...
Maintenance and Service Guide - Page 157
...instructions.)
Stores Management Engine Code, Settings, Provisioning Data and iAMT third-party data store. Select Find your
product for
manuals and
specific product
information, and
then follow the on-screen instructions. whenever the flash
requires an upgrade.
802.11 WLAN
4 kilobits to the flash.
public unless a firmware
upgrade....hp.com/
support.
Table 12-1 Troubleshooting ...
Maintenance and Service Guide - Page 164
... components 5
S Screw Kit, spare part number 18 sensor
product description 3 serial number, computer 13 service labels, locating 13 setup utility
navigating and selecting 126 restoring factory settings 126 slots memory card reader 5 solid-state drive illustrated 17 removal and replacement 26 spare part numbers 17 specifications 139 speaker removal 42 spare part numbers 42 speakers, identifying 10...
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