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...137 Solving display problems 138 Solving audio problems 140 Solving printer problems 141 Self-troubleshooting with HP Vision Diagnostics 141 Overview ...142 Downloading and accessing HP Vision Diagnostics 144 Accessing HP Vision Diagnostics on the computer 145 Creating and using a bootable USB key 145 Creating ...148 Status tab ...150 History tab ...150 Errors tab ...150 Help tab ...151 Saving and printing information in HP Vision Diagnostics 152 Diagnostic codes and errors ...152 Diagnostic LED and audible (beep) codes 152 LED color definitions ...154 POST error messages ...156 x ENWW
...137 Solving display problems 138 Solving audio problems 140 Solving printer problems 141 Self-troubleshooting with HP Vision Diagnostics 141 Overview ...142 Downloading and accessing HP Vision Diagnostics 144 Accessing HP Vision Diagnostics on the computer 145 Creating and using a bootable USB key 145 Creating ...148 Status tab ...150 History tab ...150 Errors tab ...150 Help tab ...151 Saving and printing information in HP Vision Diagnostics 152 Diagnostic codes and errors ...152 Diagnostic LED and audible (beep) codes 152 LED color definitions ...154 POST error messages ...156 x ENWW
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...and warnings The BIOS generates warnings/errors on the system board or memory riser. ● If there is no way for memory error (five beeps and blinks). 106 Chapter 5 Replacing components ENWW The warning will indicate the location of the failed DIMM on invalid memory configurations: ● If ...the BIOS can still be started. the computer can find a valid memory configuration by disabling plugged-in memory, the BIOS halts with a diagnostics code for the BIOS to obtain a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST.
...and warnings The BIOS generates warnings/errors on the system board or memory riser. ● If there is no way for memory error (five beeps and blinks). 106 Chapter 5 Replacing components ENWW The warning will indicate the location of the failed DIMM on invalid memory configurations: ● If ...the BIOS can still be started. the computer can find a valid memory configuration by disabling plugged-in memory, the BIOS halts with a diagnostics code for the BIOS to obtain a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST.
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... with a monitor that all cables for at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 152 section of this document for blinking LEDs on the front of the BIOS might be a problem with the network plug ... incorrect connections. ● Wake the computer by pressing any key. Diagnosis during operation ● Look for information on interpreting diagnostic lights and audible codes. ● Press and hold any key on the keyboard or the power button. Alternatively, replace the monitor with a different cable into a different...
... with a monitor that all cables for at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 152 section of this document for blinking LEDs on the front of the BIOS might be a problem with the network plug ... incorrect connections. ● Wake the computer by pressing any key. Diagnosis during operation ● Look for information on interpreting diagnostic lights and audible codes. ● Press and hold any key on the keyboard or the power button. Alternatively, replace the monitor with a different cable into a different...
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... (beep) codes section of this document for instructions. ● Be sure that all required device drivers have been installed. A new release of the BIOS might be a problem with a monitor that will not function after installing a non-plug and play expansion board or other option. ENWW HP troubleshooting... working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the blue power light is on. ● If you have installed an operating system other than the...
... (beep) codes section of this document for instructions. ● Be sure that all required device drivers have been installed. A new release of the BIOS might be a problem with a monitor that will not function after installing a non-plug and play expansion board or other option. ENWW HP troubleshooting... working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the blue power light is on. ● If you have installed an operating system other than the...
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... and printing information in HP Vision Diagnostics You can not save to the hard drive. See The Computer Setup (F10) Utility menu on any of the screen. beeps. *User-selectable. Table 6-7 Diagnostic lights and audible codes Activity Possible cause Recommended action Blue Power LED* on . Select the drive onto which , only the blinks...
... and printing information in HP Vision Diagnostics You can not save to the hard drive. See The Computer Setup (F10) Utility menu on any of the screen. beeps. *User-selectable. Table 6-7 Diagnostic lights and audible codes Activity Possible cause Recommended action Blue Power LED* on . Select the drive onto which , only the blinks...
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...memory error CAUTION: Internal components might be powered even when the computer is off. Replace DIMMs one at a time; Six beeps. Contact HP for assistance. 4. Open the access panel, press power button, and verify that the computer air vents are secure on the...2. repeat this procedure until failure occurs. Pre-video graphics error. Reseat the graphics card. 2. ENWW Diagnostic codes and errors 153 Table 6-7 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks two times, once every second, followed by a...
...memory error CAUTION: Internal components might be powered even when the computer is off. Replace DIMMs one at a time; Six beeps. Contact HP for assistance. 4. Open the access panel, press power button, and verify that the computer air vents are secure on the...2. repeat this procedure until failure occurs. Pre-video graphics error. Reseat the graphics card. 2. ENWW Diagnostic codes and errors 153 Table 6-7 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks two times, once every second, followed by a...
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... Table 6-7 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks seven times, once every second, followed by a two-second pause. Clear CMOS. CAUTION: Internal components might be on clearing CMOS. 2. Contact HP for detailed information on the system ...board. 3. Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Contact HP for less than 4 seconds. No beeps. Remove the expansion cards one of the Maintenance and Service Guide at a time and try holding the power...
... Table 6-7 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks seven times, once every second, followed by a two-second pause. Clear CMOS. CAUTION: Internal components might be on clearing CMOS. 2. Contact HP for detailed information on the system ...board. 3. Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Contact HP for less than 4 seconds. No beeps. Remove the expansion cards one of the Maintenance and Service Guide at a time and try holding the power...
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... page 183 ● HP user documentation, third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 184 ● Diagnostics tools ● Audible beeps and LED code definitions Product updates on ...page 185 ● Software, BIOS, and driver updates ● Operating system 180 Appendix D Locating HP resources ENWW
... page 183 ● HP user documentation, third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 184 ● Diagnostics tools ● Audible beeps and LED code definitions Product updates on ...page 185 ● Software, BIOS, and driver updates ● Operating system 180 Appendix D Locating HP resources ENWW
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Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the computer. 184 Appendix D Locating HP resources ENWW To use this utility, refer to the appropriate section of the computer Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the computer Maintenance and Service Guide.
Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the computer. 184 Appendix D Locating HP resources ENWW To use this utility, refer to the appropriate section of the computer Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the computer Maintenance and Service Guide.
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... setup 39 ROM Flash 39 Subscriber's Choice 39 System Software Manager 39 Updating software 39 Workstation security 39 Diagnostic codes and errors LED and beep codes 129 LED colors 154 POST errors 155 Diagnostics and troubleshooting Diagnosis guidelines 125 HP Vision Diagnostics 125 Locating ID labels 125 Locating warranty info 125 Drivers Installing 17 Updating...
... setup 39 ROM Flash 39 Subscriber's Choice 39 System Software Manager 39 Updating software 39 Workstation security 39 Diagnostic codes and errors LED and beep codes 129 LED colors 154 POST errors 155 Diagnostics and troubleshooting Diagnosis guidelines 125 HP Vision Diagnostics 125 Locating ID labels 125 Locating warranty info 125 Drivers Installing 17 Updating...