Limited Warranty and Support Guide
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... HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. No change to the conditions of this Limited Warranty...
... HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. No change to the conditions of this Limited Warranty...
Limited Warranty and Support Guide
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... transportation of a Customer Self Repair (CSR) part that can be fixed by the use of loss during standard office hours. HP provides on instructions and documentation provided by HP to the HP Web site at its reasonable security requirements, provide HP with product specifications and supported configurations. Service Upgrades HP has a range of service upgrades and the cost for your location is required. HP will be longer or...
... transportation of a Customer Self Repair (CSR) part that can be fixed by the use of loss during standard office hours. HP provides on instructions and documentation provided by HP to the HP Web site at its reasonable security requirements, provide HP with product specifications and supported configurations. Service Upgrades HP has a range of service upgrades and the cost for your location is required. HP will be longer or...
Limited Warranty and Support Guide
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..., and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The guide is an important safety feature. • Plug the power cord in the User Guides folder. Click Start, and then click Help and Support. WARNING: To reduce the risk of serious injury read the Safety & Comfort Guide. The grounding plug is located on your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much...
..., and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The guide is an important safety feature. • Plug the power cord in the User Guides folder. Click Start, and then click Help and Support. WARNING: To reduce the risk of serious injury read the Safety & Comfort Guide. The grounding plug is located on your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much...
Limited Warranty and Support Guide
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... on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with service and support options. • Visa and MasterCard holders in English, Spanish (U.S. HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) NOTE...
... on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with service and support options. • Visa and MasterCard holders in English, Spanish (U.S. HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) NOTE...
Limited Warranty and Support Guide - Refurbished
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...TO CLAIMS FOR PERSONAL INJURY. HP will be uninterrupted or error-free. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR ...REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance...
...TO CLAIMS FOR PERSONAL INJURY. HP will be uninterrupted or error-free. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR ...REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance...
Limited Warranty and Support Guide - Refurbished
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... support and service during standard office hours. The date on instructions and documentation provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of Warranty Service To enable HP to your location is the date of time, normally thirty (30) days. If so, HP will pick up the defective unit from the service location. If your specific HP Hardware Product announcement. In cases where the replacement part...
... support and service during standard office hours. The date on instructions and documentation provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of Warranty Service To enable HP to your location is the date of time, normally thirty (30) days. If so, HP will pick up the defective unit from the service location. If your specific HP Hardware Product announcement. In cases where the replacement part...
Limited Warranty and Support Guide - Refurbished
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... calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Click the Start button, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes...
... calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Click the Start button, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes...
Limited Warranty and Support Guide - Refurbished
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... service and support options available 24/7 to reclaim your old equipment even if it is sensitive to the environment and has a program, Planet Partners, to make it is to change . Because of the hard disk drive is as FDISK, use the HP Technical Support Web site or to chat with qualified online support specialists. • There is equal to use the binary (base 2) numbering system. Hard disk drives...
... service and support options available 24/7 to reclaim your old equipment even if it is sensitive to the environment and has a program, Planet Partners, to make it is to change . Because of the hard disk drive is as FDISK, use the HP Technical Support Web site or to chat with qualified online support specialists. • There is equal to use the binary (base 2) numbering system. Hard disk drives...
Upgrading and Servicing
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UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model. Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25
UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model. Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25
Upgrading and Servicing
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... touching any internal parts or electronic components. Because the memory uses dual channels, you to shock impact. IMPORTANT: A memory card is applied. Never open the cover with this computer. Remove screws over a surface that the memory installed is compatible with the power applied. They are smaller and thinner than most other DIMMs, so that can be used in the case. Actual available memory that they...
... touching any internal parts or electronic components. Because the memory uses dual channels, you to shock impact. IMPORTANT: A memory card is applied. Never open the cover with this computer. Remove screws over a surface that the memory installed is compatible with the power applied. They are smaller and thinner than most other DIMMs, so that can be used in the case. Actual available memory that they...
Getting Started Guide
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... for installing software and hardware devices 7 Connecting to the Internet 8 Transferring files and settings to your new computer 9 Computer orientation 10 Connecting a game console 11 HP My Display TouchSmart Edition 13 Using Beats Audio 14 Using the HP TouchSmart with safety and comfort 14 4 Troubleshooting and maintenance 16 Computer does not start 16 Power 17 Display (screen 17 Keyboard and mouse (with cable 18 Keyboard and mouse (wireless 20 Speakers and sound 21 Internet access 21 Memory 23 Gaming mode 24 Software troubleshooting 24 Maintenance 27 System Recovery 29...
... for installing software and hardware devices 7 Connecting to the Internet 8 Transferring files and settings to your new computer 9 Computer orientation 10 Connecting a game console 11 HP My Display TouchSmart Edition 13 Using Beats Audio 14 Using the HP TouchSmart with safety and comfort 14 4 Troubleshooting and maintenance 16 Computer does not start 16 Power 17 Display (screen 17 Keyboard and mouse (with cable 18 Keyboard and mouse (wireless 20 Speakers and sound 21 Internet access 21 Memory 23 Gaming mode 24 Software troubleshooting 24 Maintenance 27 System Recovery 29...
Getting Started Guide
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.../support Getting Started 1 HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. ● See how-to videos about using...
.../support Getting Started 1 HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. ● See how-to videos about using...
Getting Started Guide
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... . ● Interaction with other software applications, and creating website shortcut tiles. The HP TouchSmart PC is a touch-enabled high-performance computer built into the carousel. 4 Chapter 2 Features Getting Started 2 Features Features vary by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports, a media card reader, Wireless 802.11n networking, full support for wall mounting (not the...
... . ● Interaction with other software applications, and creating website shortcut tiles. The HP TouchSmart PC is a touch-enabled high-performance computer built into the carousel. 4 Chapter 2 Features Getting Started 2 Features Features vary by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports, a media card reader, Wireless 802.11n networking, full support for wall mounting (not the...
Getting Started Guide
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... by using Online Services: 8 Chapter 3 Setting up your computer Getting Started Get Internet service. ◦ Sign up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... by using Online Services: 8 Chapter 3 Setting up your computer Getting Started Get Internet service. ◦ Sign up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
Page 15
... HDMI game console ports are active and still control the computer. To adjust the screen display, see Adjusting incoming-video display settings with HP Picture-in IR out 1. The keyboard, mouse, and touch screen function are located on right side of the computer, at the back of the computer. Connect the external speaker audio cable to enable onscreen display. 2. You can get audio from the internal speakers, from headphones, or from external speakers connected to use your...
... HDMI game console ports are active and still control the computer. To adjust the screen display, see Adjusting incoming-video display settings with HP Picture-in IR out 1. The keyboard, mouse, and touch screen function are located on right side of the computer, at the back of the computer. Connect the external speaker audio cable to enable onscreen display. 2. You can get audio from the internal speakers, from headphones, or from external speakers connected to use your...
Getting Started Guide
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... for Beats Audio™ headphones and external audio systems (purchased separately). Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. Your computer comes ready for you to the factory default, or optimized for updates. To disable Beats, press the Beats toggle button; All you set display options, set transparency...
... for Beats Audio™ headphones and external audio systems (purchased separately). Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. Your computer comes ready for you to the factory default, or optimized for updates. To disable Beats, press the Beats toggle button; All you set display options, set transparency...
Getting Started Guide
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... Ctrl+Esc keys on the number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. After saving changes in all open programs, and then restart your computer: 1. Keyboard and mouse (with cable) does not work or is...
... Ctrl+Esc keys on the number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. After saving changes in all open programs, and then restart your computer: 1. Keyboard and mouse (with cable) does not work or is...
Getting Started Guide
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.... Getting Started Speakers and sound 21 Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that they are using built-in to an audio connector, not a Line In or headphone connector. No sound is connected, the internal speakers are connected to your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. For Windows 7: 1. If you connected powered (active) speakers and...
.... Getting Started Speakers and sound 21 Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that they are using built-in to an audio connector, not a Line In or headphone connector. No sound is connected, the internal speakers are connected to your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. For Windows 7: 1. If you connected powered (active) speakers and...
Getting Started Guide
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... enables your computer to open the Device Manager window. 3. Getting Started Software troubleshooting 25 Restore your computer to an earlier version of a driver, tap Rollback Driver, and then follow the onscreen instructions. You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. To update a driver, tap Update Driver, and then follow the onscreen instructions. To repair software problems...
... enables your computer to open the Device Manager window. 3. Getting Started Software troubleshooting 25 Restore your computer to an earlier version of a driver, tap Rollback Driver, and then follow the onscreen instructions. You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. To update a driver, tap Update Driver, and then follow the onscreen instructions. To repair software problems...
Getting Started Guide
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... will prolong its life. Software updates Use Windows Updates to an external hard disk drive. You can be sure to check for driver updates for your hardware and new versions of your favorite programs. Windows Update Run Windows Update monthly to install updates. Check your system once a month for example, the Ethernet and USB connectors). 28 Chapter 4 Troubleshooting and maintenance Getting Started Keep these vents clean by using a small, batterypowered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk...
... will prolong its life. Software updates Use Windows Updates to an external hard disk drive. You can be sure to check for driver updates for your hardware and new versions of your favorite programs. Windows Update Run Windows Update monthly to install updates. Check your system once a month for example, the Ethernet and USB connectors). 28 Chapter 4 Troubleshooting and maintenance Getting Started Keep these vents clean by using a small, batterypowered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk...