Warranty and Legal Guide
Page 20
...THOSE RIGHTS AND REMEDIES. HP grants you the following rights provided you have the right to this EULA may copy the Software into the temporary memory (RAM)of your device for use of the Sign-In Once application installed on the devices of your respective entity ... this EULA. You may accompany the HP Product. a. Use. End User License Agreement READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement ("EULA") is used only for back-up purposes. 12 Chapter 1 Service and support ENWW Storage. b. Estonia HP piiratud garantii on õigus valida,...
...THOSE RIGHTS AND REMEDIES. HP grants you the following rights provided you have the right to this EULA may copy the Software into the temporary memory (RAM)of your device for use of the Sign-In Once application installed on the devices of your respective entity ... this EULA. You may accompany the HP Product. a. Use. End User License Agreement READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement ("EULA") is used only for back-up purposes. 12 Chapter 1 Service and support ENWW Storage. b. Estonia HP piiratud garantii on õigus valida,...
Warranty and Legal Guide
Page 33
... AC adapter does not operate normally, or exhibits a distinct change in the plug, make sure the total ampere rating of the correct size and rating. ● Unplug the scanner and the AC adapter, and refer servicing to use liquid or aerosol cleaners. ● If you replace them with a damp cloth only. Clean with fuses of all devices plugged into the extension cord does...
... AC adapter does not operate normally, or exhibits a distinct change in the plug, make sure the total ampere rating of the correct size and rating. ● Unplug the scanner and the AC adapter, and refer servicing to use liquid or aerosol cleaners. ● If you replace them with a damp cloth only. Clean with fuses of all devices plugged into the extension cord does...
User Guide
Page 6
Sleep Mode and auto-off settings ...17 Change the default sleep and auto-off settings using the HP Scanner Tools Utility 17 Change the default auto-off setting using the HP Utility 17 2 Use the scanner ...19 Set up the scanner (N4000 snw1 and N7000 snw1 models 20 Set up Scan to Email ...21 Step one: Check the network connection and gather SMTP information 21 Step two: Access the HP Embedded Web Server (EWS 21 Step three: Configure the Scan to Email feature 22 Step four...
Sleep Mode and auto-off settings ...17 Change the default sleep and auto-off settings using the HP Scanner Tools Utility 17 Change the default auto-off setting using the HP Utility 17 2 Use the scanner ...19 Set up the scanner (N4000 snw1 and N7000 snw1 models 20 Set up Scan to Email ...21 Step one: Check the network connection and gather SMTP information 21 Step two: Access the HP Embedded Web Server (EWS 21 Step three: Configure the Scan to Email feature 22 Step four...
User Guide
Page 7
... Filter out color from a document (color dropout 53 Automatically detect page size ...53 Automatically crop or pad scanned image to selected page size 53 Automatically detect color ...54 Scan using text-enhanced black and white mode 54 Automatically straighten scanned images ...54 Add or remove a device ...55 Scan by using other scan software ...55 Use the scanning software (macOS) ...56 Scan to email ...56 HP Easy Scan ...56 Scan from other applications ...56 Advanced configuration with HP Utility (macOS) ...58 Open HP Utility ...58 HP Utility features ...58 Mobile scanning (N4000 snw1 and...
... Filter out color from a document (color dropout 53 Automatically detect page size ...53 Automatically crop or pad scanned image to selected page size 53 Automatically detect color ...54 Scan using text-enhanced black and white mode 54 Automatically straighten scanned images ...54 Add or remove a device ...55 Scan by using other scan software ...55 Use the scanning software (macOS) ...56 Scan to email ...56 HP Easy Scan ...56 Scan from other applications ...56 Advanced configuration with HP Utility (macOS) ...58 Open HP Utility ...58 HP Utility features ...58 Mobile scanning (N4000 snw1 and...
User Guide
Page 8
... models 72 Replace the pickup roller module 72 Replace the separation rollers ...73 Order parts and accessories ...74 4 Solve problems ...75 Basic troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that the scanner has power ...80 The scanner will not turn...
... models 72 Replace the pickup roller module 72 Replace the separation rollers ...73 Order parts and accessories ...74 4 Solve problems ...75 Basic troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that the scanner has power ...80 The scanner will not turn...
User Guide
Page 9
... The touch panel display issues (N4000 snw1 and N7000 snw1 models 91 Scanning performance issues ...92 The scanner does not scan immediately 92 The scanner is scanning items very slowly 92 The scanner scans only one side of a two-sided page 92 Scanned pages are missing at the scan destination 92 Scanned pages are out of order at the scan destination 92 Scanned files are too large ...92 Issues with text recognition (OCR) (Windows 93 Email problems (N4000 snw1...
... The touch panel display issues (N4000 snw1 and N7000 snw1 models 91 Scanning performance issues ...92 The scanner does not scan immediately 92 The scanner is scanning items very slowly 92 The scanner scans only one side of a two-sided page 92 Scanned pages are missing at the scan destination 92 Scanned pages are out of order at the scan destination 92 Scanned files are too large ...92 Issues with text recognition (OCR) (Windows 93 Email problems (N4000 snw1...
User Guide
Page 25
... scanners. HP Scan software Use the HP Scan software to complete the following tasks: ● HP Scanner Tools Utility ● Scan to a PDF ● Scan to a JPEG ● Email as a PDF ● Email as a JPEG ● Scan text for editing (OCR) ● Scan to cloud ● Everyday scan HP Scanner Tools Utility Use the HP Scanner Tools Utility to complete the following tasks: ● Set maintenance and status update notification options ● Change the scanner's power management settings ● View scanner information (firmware version, serial number, total number of pages scanned...
... scanners. HP Scan software Use the HP Scan software to complete the following tasks: ● HP Scanner Tools Utility ● Scan to a PDF ● Scan to a JPEG ● Email as a PDF ● Email as a JPEG ● Scan text for editing (OCR) ● Scan to cloud ● Everyday scan HP Scanner Tools Utility Use the HP Scanner Tools Utility to complete the following tasks: ● Set maintenance and status update notification options ● Change the scanner's power management settings ● View scanner information (firmware version, serial number, total number of pages scanned...
User Guide
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... remotely install, monitor, maintain, troubleshoot, and secure your scanner, HP recommends installing the HP provided scan solution, including HP Easy Scan and HP Utility. Scanner software (macOS) The product is selected. HP Easy Scan Scan documents and photos, and manage scan shortcuts. ultimately increasing business productivity by helping you to the product that anyone who has a network-connected computer and a standard Web browser can scan using Image Capture or other ICA-compliant applications. ● HP Easy Scan ● HP Utility To...
... remotely install, monitor, maintain, troubleshoot, and secure your scanner, HP recommends installing the HP provided scan solution, including HP Easy Scan and HP Utility. Scanner software (macOS) The product is selected. HP Easy Scan Scan documents and photos, and manage scan shortcuts. ultimately increasing business productivity by helping you to the product that anyone who has a network-connected computer and a standard Web browser can scan using Image Capture or other ICA-compliant applications. ● HP Easy Scan ● HP Utility To...
User Guide
Page 33
... connection. ● Save Only: Select this option to indicate whether blank pages should be combined into the document feeder. ENWW Set up the scanner (N4000 snw1 and N7000 snw1 models) 23 Configure the following email settings: Table 2-1 Email settings Option Description Subject Body Text Provide a default subject line for Scan to Email In the left navigation pane, click E-mail Address Book Setup to add email addresses to enable or disable image skew correction. ● Save...
... connection. ● Save Only: Select this option to indicate whether blank pages should be combined into the document feeder. ENWW Set up the scanner (N4000 snw1 and N7000 snw1 models) 23 Configure the following email settings: Table 2-1 Email settings Option Description Subject Body Text Provide a default subject line for Scan to Email In the left navigation pane, click E-mail Address Book Setup to add email addresses to enable or disable image skew correction. ● Save...
User Guide
Page 38
... disable image skew correction. Click Apply at the bottom of multiple pages fed simultaneously into one scanned output file. In the Default Settings for Stored Folder, and then configure the following settings: Table 2-4 File scan settings Option File Name Prefix File Type PDF Type Resolution Color De-skew Delete Blank Page Misfeed Detection Combine Documents JPEG file compression Description Enter a file name prefix (e.g., MyScan). Step three: Configure the default settings for Scan to USB Drive To configure the default Scan to USB...
... disable image skew correction. Click Apply at the bottom of multiple pages fed simultaneously into one scanned output file. In the Default Settings for Stored Folder, and then configure the following settings: Table 2-4 File scan settings Option File Name Prefix File Type PDF Type Resolution Color De-skew Delete Blank Page Misfeed Detection Combine Documents JPEG file compression Description Enter a file name prefix (e.g., MyScan). Step three: Configure the default settings for Scan to USB Drive To configure the default Scan to USB...
User Guide
Page 52
Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the cards. 3. Set the output tray small media guide. 42 Chapter 2 Use the scanner ENWW NOTE: To ensure the best scan quality, load rigid or embossed cards in this orientation, and load only one at a time. 2.
Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the cards. 3. Set the output tray small media guide. 42 Chapter 2 Use the scanner ENWW NOTE: To ensure the best scan quality, load rigid or embossed cards in this orientation, and load only one at a time. 2.
User Guide
Page 53
... aligned to the scanner right paper guide. 8. When using the scanning software on the computer. Open the HP Scan software. 2. Click Misfeed, clear the Misfeed (multipick) detection check box, and then click OK. 6. Using thicker A3 folded paper might appear missing or corrupted in the final scanned images. Make sure that is located where the document is now an A4 size, into A4 size and then feeding the page through scanner using the A3 merging feature...
... aligned to the scanner right paper guide. 8. When using the scanning software on the computer. Open the HP Scan software. 2. Click Misfeed, clear the Misfeed (multipick) detection check box, and then click OK. 6. Using thicker A3 folded paper might appear missing or corrupted in the final scanned images. Make sure that is located where the document is now an A4 size, into A4 size and then feeding the page through scanner using the A3 merging feature...
User Guide
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... check box. 4. Open the HP Scan software. 2. Select a scan shortcut. 3. Reserved Jobs (N4000 snw1 and N7000 snw1 models) The Reserved Jobs feature allows you to reserve a scan job from the HP Scan software on the computer with a delete notation on them. TIP: The Sensitivity slider allows you need to initiate a job from the HP Scan software first. 52 Chapter 2 Use the scanner ENWW Select a document language, click OK, and then start scan. These detected blank pages are deleted automatically...
... check box. 4. Open the HP Scan software. 2. Select a scan shortcut. 3. Reserved Jobs (N4000 snw1 and N7000 snw1 models) The Reserved Jobs feature allows you to reserve a scan job from the HP Scan software on the computer with a delete notation on them. TIP: The Sensitivity slider allows you need to initiate a job from the HP Scan software first. 52 Chapter 2 Use the scanner ENWW Select a document language, click OK, and then start scan. These detected blank pages are deleted automatically...
User Guide
Page 85
... solutions for the HP scanning program being used. ● Basic troubleshooting tips ● Reset the scanner(N4000 snw1 and N7000 snw1 models) ● Interpret control panel lights and patterns (2000 s2 and 3000 s4 models) ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems ● Additional troubleshooting Basic troubleshooting tips Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to produce fuzzy scans, operate in their...
... solutions for the HP scanning program being used. ● Basic troubleshooting tips ● Reset the scanner(N4000 snw1 and N7000 snw1 models) ● Interpret control panel lights and patterns (2000 s2 and 3000 s4 models) ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems ● Additional troubleshooting Basic troubleshooting tips Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to produce fuzzy scans, operate in their...
User Guide
Page 87
..., based on both sides of the Error light blinking. The following table describes the solution to close the hatch. The image sensor is not properly closed. Solution 1. Turn off the scanner. 2. Close the HP Scan software if it is a jam in the document feeder. There is open the document feeder hatch. 3. 1. Table 4-1 Cause and solution Cause The user pressed the Scan button while the USB cable was disconnected. ENWW Interpret control panel lights and patterns...
..., based on both sides of the Error light blinking. The following table describes the solution to close the hatch. The image sensor is not properly closed. Solution 1. Turn off the scanner. 2. Close the HP Scan software if it is a jam in the document feeder. There is open the document feeder hatch. 3. 1. Table 4-1 Cause and solution Cause The user pressed the Scan button while the USB cable was disconnected. ENWW Interpret control panel lights and patterns...
User Guide
Page 99
... signal. Many devices can interfere with the control panel. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. If you are turned on and have power. Remove any large...
... signal. Many devices can interfere with the control panel. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. If you are turned on and have power. Remove any large...
User Guide
Page 101
... press a button (for example, you get a single-sided scan when you press a button. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. LCD issues (5000 s5 and 7000 s3 models) Review the following information to resolving LCD issues. ● The LCD is having display issues ● The scanner buttons are not working as expected The following symptoms indicate a problem with the scanner control panel. ● Button issues: Buttons are...
... press a button (for example, you get a single-sided scan when you press a button. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. LCD issues (5000 s5 and 7000 s3 models) Review the following information to resolving LCD issues. ● The LCD is having display issues ● The scanner buttons are not working as expected The following symptoms indicate a problem with the scanner control panel. ● Button issues: Buttons are...
User Guide
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... 4 Solve problems ENWW Check to scan. Scanned pages are no additional benefit. Scanning at the scan destination When scanning, pages that the selected scan shortcut specifies two-sided scanning. Scanning performance issues Review the following information about resolving scanning performance issues. ● The scanner does not scan immediately ● The scanner is scanning items very slowly ● The scanner scans only one item. NOTE: Windows: For the best OCR results, scanner compression should be disabled. Scanned files are too...
... 4 Solve problems ENWW Check to scan. Scanned pages are no additional benefit. Scanning at the scan destination When scanning, pages that the selected scan shortcut specifies two-sided scanning. Scanning performance issues Review the following information about resolving scanning performance issues. ● The scanner does not scan immediately ● The scanner is scanning items very slowly ● The scanner scans only one item. NOTE: Windows: For the best OCR results, scanner compression should be disabled. Scanned files are too...
User Guide
Page 107
... specifications 1, 11, 12 Auto color detect 19, 48 automatically crop or pad scanned image to selected page size 19, 48 automatically detect page size 19, 48, 53 B black scans troubleshoot 75, 85 blurry images 75, 85 buttons Cancel 1, 2, 7 Duplex Scan 7 Power 1, 2, 6, 7 Scan 1, 2, 6 scanner control panel 1, 2, 6, 7 scanner touch panel 9 Simplex Scan 7 C cables troubleshoot 75, 78 Cancel button 1, 2, 7 clean paper path 61, 62 rollers 61, 62 cleaning cloth 61, 62 cloud, scan to 19, 48 control panel buttons 7 locating 1, 2, 3 crooked images 75, 85 crop or pad scanned image to selected page size...
... specifications 1, 11, 12 Auto color detect 19, 48 automatically crop or pad scanned image to selected page size 19, 48 automatically detect page size 19, 48, 53 B black scans troubleshoot 75, 85 blurry images 75, 85 buttons Cancel 1, 2, 7 Duplex Scan 7 Power 1, 2, 6, 7 Scan 1, 2, 6 scanner control panel 1, 2, 6, 7 scanner touch panel 9 Simplex Scan 7 C cables troubleshoot 75, 78 Cancel button 1, 2, 7 clean paper path 61, 62 rollers 61, 62 cleaning cloth 61, 62 cloud, scan to 19, 48 control panel buttons 7 locating 1, 2, 3 crooked images 75, 85 crop or pad scanned image to selected page size...
User Guide
Page 108
... feeding problems 75, 83 files too large 75, 87, 92 fragile items 19, 59 originals 19, 33 Scan button 1, 2, 6 scan shortcuts 49 scan to cloud 19, 48 Scan to Email configuration 20 Scan to Network Folder initial setup 20, 24 Scan to SharePoint enabling 20 Scan to USB Drive enabling 20, 27 scanner control panel 1, 2, 6 touch panel 9 scanner software Mac 1, 16 Windows 1, 14 Simplex Scan button 7 skewed images 75, 85 Sleep Mode 1, 17 software HP Utility 19, 56, 58 98 Index Mac 1, 16 troubleshoot installation...
... feeding problems 75, 83 files too large 75, 87, 92 fragile items 19, 59 originals 19, 33 Scan button 1, 2, 6 scan shortcuts 49 scan to cloud 19, 48 Scan to Email configuration 20 Scan to Network Folder initial setup 20, 24 Scan to SharePoint enabling 20 Scan to USB Drive enabling 20, 27 scanner control panel 1, 2, 6 touch panel 9 scanner software Mac 1, 16 Windows 1, 14 Simplex Scan button 7 skewed images 75, 85 Sleep Mode 1, 17 software HP Utility 19, 56, 58 98 Index Mac 1, 16 troubleshoot installation...