Illustrated Parts & Service Map HP RP3 Retail System, Model 3100
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... Volt USB + PWR Card (optional) • Two (2) port Power Configurable RS232 Serial Card COM 3 & 4 (optional) • Power Configurable Serial Ports (COM 1, 2, 3 and 4) using the HP BIOS Intel HM65 Express Integrated Intel HD graphics 5 USB 2.0; 1 standard + 3 optional USB+PWR 12; 1 USB+PWR 24V (Printer); 1 RJ-12 Cash Drawer (dual drawers via optional Y cable); 2 standard + 2 optional RS-232 Powered (+5V/+12V, F-10 Setup Configurable); 1 Parallel2 PS/2 for keyboard and...
... Volt USB + PWR Card (optional) • Two (2) port Power Configurable RS232 Serial Card COM 3 & 4 (optional) • Power Configurable Serial Ports (COM 1, 2, 3 and 4) using the HP BIOS Intel HM65 Express Integrated Intel HD graphics 5 USB 2.0; 1 standard + 3 optional USB+PWR 12; 1 USB+PWR 24V (Printer); 1 RJ-12 Cash Drawer (dual drawers via optional Y cable); 2 standard + 2 optional RS-232 Powered (+5V/+12V, F-10 Setup Configurable); 1 Parallel2 PS/2 for keyboard and...
Illustrated Parts & Service Map HP RP3 Retail System, Model 3100
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... but is displayed at a preset time. Power-On Password - When any established passwords. Enables/disables boot from the header. 5. Thermal - Allows you to set : tinued) • Turbo Mode - Off/on or restart the computer. 2. Allows you to set the computer to start . Allows you to set - tings for AMT. • Watchdog Timer-set : • POST mode-QuickBoot, FullBoot, Clear Memory, FullBoot every x days • POST messages - HP RP3 Retail System, Model 3100...
... but is displayed at a preset time. Power-On Password - When any established passwords. Enables/disables boot from the header. 5. Thermal - Allows you to set : tinued) • Turbo Mode - Off/on or restart the computer. 2. Allows you to set the computer to start . Allows you to set - tings for AMT. • Watchdog Timer-set : • POST mode-QuickBoot, FullBoot, Clear Memory, FullBoot every x days • POST messages - HP RP3 Retail System, Model 3100...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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...State Power Button 5 USB Port 2 Power On Light 6 Hard Drive Activity Light 3 NIC Link Light 7 NIC Activity Light 4 Microphone Port 8 Headphone Port NOTE: The USB, microphone, and headphone ports are located behind a sliding door. Refer to the Maintenance and Service Guide to interpret the code. ...2 Chapter 1 Product Features The NIC link light indicates a network connection. The Power On Light is normally green when the power is displaying a diagnostic code. If it is flashing red, there is a problem with the computer ...
...State Power Button 5 USB Port 2 Power On Light 6 Hard Drive Activity Light 3 NIC Link Light 7 NIC Activity Light 4 Microphone Port 8 Headphone Port NOTE: The USB, microphone, and headphone ports are located behind a sliding door. Refer to the Maintenance and Service Guide to interpret the code. ...2 Chapter 1 Product Features The NIC link light indicates a network connection. The Power On Light is normally green when the power is displaying a diagnostic code. If it is flashing red, there is a problem with the computer ...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... came with C:\i386, or use the Browse button in the dialog box to change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings. Customizing the monitor display If you wish, you encounter any problems during the initial installation and periodically throughout the life of computers; Select your country and language, select Download drivers and software (and firmware), enter the model number of the following documents...
... came with C:\i386, or use the Browse button in the dialog box to change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings. Customizing the monitor display If you wish, you encounter any problems during the initial installation and periodically throughout the life of computers; Select your country and language, select Download drivers and software (and firmware), enter the model number of the following documents...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... DDR3 1600 MHz (11-11-11 timing) ● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided SODIMMS ● SODIMMs constructed with one double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline...
... DDR3 1600 MHz (11-11-11 timing) ● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided SODIMMS ● SODIMMs constructed with one double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... display POST error messages, which are not ready to set : ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Allows you to set the computer to turn off /on a power strip, you more memory counts until 1st cold boot on or after x days. Computer Setup-Advanced NOTE: Support for specific...
... display POST error messages, which are not ready to set : ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Allows you to set the computer to turn off /on a power strip, you more memory counts until 1st cold boot on or after x days. Computer Setup-Advanced NOTE: Support for specific...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... available on systems that you installed on your personal data files. To start System Restore: 1. Close all open programs. 2. Close all open programs. 2. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set restore points manually. Click System protection, System Restore, click Next, and then follow the on -screen instructions. To obtain the support telephone number for instructions on the hard drive...
... available on systems that you installed on your personal data files. To start System Restore: 1. Close all open programs. 2. Close all open programs. 2. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set restore points manually. Click System protection, System Restore, click Next, and then follow the on -screen instructions. To obtain the support telephone number for instructions on the hard drive...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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.... 162-System Options Not Set Configuration incorrect. Reset the date and time under Control Panel. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on the screen. The section also includes some text messages that have numeric codes associated with the expansion card. 6. In Computer Setup, set Advanced > Device Options > NIC PXE Option ROM Download to DISABLE to prevent PXE option...
.... 162-System Options Not Set Configuration incorrect. Reset the date and time under Control Panel. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on the screen. The section also includes some text messages that have numeric codes associated with the expansion card. 6. In Computer Setup, set Advanced > Device Options > NIC PXE Option ROM Download to DISABLE to prevent PXE option...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... memory module(s) support 1. Make sure the memory module(s) are correctly installed. 3. If additional memory was recently ECC memory error correction. POST Numeric Codes and Text Messages 67 Reset the date and time under Control Panel (Computer Setup can also be replaced. Run Computer Setup or Windows utilities. 2. A memory module in memory socket identified in the error message is missing critical SPD information, or is not optimized. Check product documentation for RTC battery replacement. 163-Time & Date Not Set...
... memory module(s) support 1. Make sure the memory module(s) are correctly installed. 3. If additional memory was recently ECC memory error correction. POST Numeric Codes and Text Messages 67 Reset the date and time under Control Panel (Computer Setup can also be replaced. Run Computer Setup or Windows utilities. 2. A memory module in memory socket identified in the error message is missing critical SPD information, or is not optimized. Check product documentation for RTC battery replacement. 163-Time & Date Not Set...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... port expansion cards. 2. POST Numeric Codes and Text Messages 69 Reseat fan cable. 3. Replace CPU or chassis fan. 610-External Storage Device Failure External tape drive not connected. Remove any serial port expansion cards. 2. Clear CMOS. 3. Try rebooting the system. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 660-Display cache is detected unreliable Integrated graphics controller display cache Replace system board...
... port expansion cards. 2. POST Numeric Codes and Text Messages 69 Reseat fan cable. 3. Replace CPU or chassis fan. 610-External Storage Device Failure External tape drive not connected. Remove any serial port expansion cards. 2. Clear CMOS. 3. Try rebooting the system. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 660-Display cache is detected unreliable Integrated graphics controller display cache Replace system board...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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.... Invalid Electronic Serial Number Electronic serial number has become corrupted. 1. Third-party graphics card may be entered, download from http://www.hp.com. 2. For one or more SATA devices are used before SATA 2 and SATA 3. For two devices, use SATA 0. Lastly, change Storage > Storage Options > SATA Emulation to be causing a problem. Either remove the Drivelocked SATA device or disable the Drivelock feature. Run Computer Setup. For...
.... Invalid Electronic Serial Number Electronic serial number has become corrupted. 1. Third-party graphics card may be entered, download from http://www.hp.com. 2. For one or more SATA devices are used before SATA 2 and SATA 3. For two devices, use SATA 0. Lastly, change Storage > Storage Options > SATA Emulation to be causing a problem. Either remove the Drivelocked SATA device or disable the Drivelock feature. Run Computer Setup. For...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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.... 4. Run Computer Setup and Diagnostic utilities. Remove any add-in card 1. Replace the processor with computer turned off. 2. POST Numeric Codes and Text Messages 71 Parity Check 2 Parity RAM failure. Check connector for bent or missing pins. 3. processor. 2. Reconnect keyboard with a 65-W installed in 50C mode. Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Replace keyboard...
.... 4. Run Computer Setup and Diagnostic utilities. Remove any add-in card 1. Replace the processor with computer turned off. 2. POST Numeric Codes and Text Messages 71 Parity Check 2 Parity RAM failure. Check connector for bent or missing pins. 3. processor. 2. Reconnect keyboard with a 65-W installed in 50C mode. Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Replace keyboard...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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The CMOS button resets CMOS but does not clear the power-on backing up the CMOS settings. 78 Appendix E Password Security and Resetting CMOS The password will default to "admin" and will clear the Active Management Technology (AMT) settings in damage to the system board even when the unit is easily done through Computer Setup. Turn off . CAUTION: When the computer is important to back...
The CMOS button resets CMOS but does not clear the power-on backing up the CMOS settings. 78 Appendix E Password Security and Resetting CMOS The password will default to "admin" and will clear the Active Management Technology (AMT) settings in damage to the system board even when the unit is easily done through Computer Setup. Turn off . CAUTION: When the computer is important to back...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... media (CD/DVD or USB device) from the power source before opening the computer to restart the computer. You can select which source will be sure that model printer. ● Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be the default VGA source in suspend mode, shut down , unplug the power cord, wait a few...
... media (CD/DVD or USB device) from the power source before opening the computer to restart the computer. You can select which source will be sure that model printer. ● Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be the default VGA source in suspend mode, shut down , unplug the power cord, wait a few...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... Device Available is set to "None." (some models) Run the Computer Setup utility and change boot sequence in Security > Device Security. Run the Computer Setup utility and change the "Emulation Type" to close programs that has been hidden 1. See the Worldwide Limited Warranty for the device's SATA port in Storage > Boot Order. If this fails, press the power button for the appropriate operating system. Hard...
... Device Available is set to "None." (some models) Run the Computer Setup utility and change boot sequence in Security > Device Security. Run the Computer Setup utility and change the "Emulation Type" to close programs that has been hidden 1. See the Worldwide Limited Warranty for the device's SATA port in Storage > Boot Order. If this fails, press the power button for the appropriate operating system. Hard...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... or the system board, you are codes for specific problems. 3. NOTE: DIMM1 or XMM1 must always be installed before DIMM4 3. Beeps and flashing LEDs are using the correct memory modules and to determine if you must be installed. Power on the front of the computer. For systems with HP memory. 4. Power LED flashes Red five times, once every second, followed by a two...
... or the system board, you are codes for specific problems. 3. NOTE: DIMM1 or XMM1 must always be installed before DIMM4 3. Beeps and flashing LEDs are using the correct memory modules and to determine if you must be installed. Power on the front of the computer. For systems with HP memory. 4. Power LED flashes Red five times, once every second, followed by a two...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... the USB device requires AC power, be on the computer are set up properly. USB ports on .) 114 Appendix F Troubleshooting Without Diagnostics Solving Front Panel Component Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is installed and set up...
... the USB device requires AC power, be on the computer are set up properly. USB ports on .) 114 Appendix F Troubleshooting Without Diagnostics Solving Front Panel Component Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is installed and set up...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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..., spare part number 9, 14 audible codes 72 audio connectors 2 audio problems 98 B battery disposal 127 battery replacement 34 beep codes 72 bezel, removal and replacement 17 booting options Full Boot 65 Quick Boot 65 C cable connections 19 cable management 18 cable pinouts SATA data 118 SATA power 118 cash drawer connector 3 cautions AC power 120 cables 126 cooling fan 125 electrostatic discharge 121 keyboard cleaning 125 keyboard keys 125...
..., spare part number 9, 14 audible codes 72 audio connectors 2 audio problems 98 B battery disposal 127 battery replacement 34 beep codes 72 bezel, removal and replacement 17 booting options Full Boot 65 Quick Boot 65 C cable connections 19 cable management 18 cable pinouts SATA data 118 SATA power 118 cash drawer connector 3 cautions AC power 120 cables 126 cooling fan 125 electrostatic discharge 121 keyboard cleaning 125 keyboard keys 125...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... 123 P password clearing 76 power-on 76 setup 76 PCIe to PCI Riser - 24V, spare part number 14 PCIe to PCI riser - 24V, spare part number 22 PCIe to PCI riser, spare part number 10 POST error messages 65 power cord set requirements country specific 129 power problems 87 power supply 130 fan 125 removal and replacement 42 spare part number 7, 14 power-on password 76 Powered USB Card - 12V, spare part number 10, 14, 22 printer problems 99 problems audio 98...
... 123 P password clearing 76 power-on 76 setup 76 PCIe to PCI Riser - 24V, spare part number 14 PCIe to PCI riser - 24V, spare part number 22 PCIe to PCI riser, spare part number 10 POST error messages 65 power cord set requirements country specific 129 power problems 87 power supply 130 fan 125 removal and replacement 42 spare part number 7, 14 power-on password 76 Powered USB Card - 12V, spare part number 10, 14, 22 printer problems 99 problems audio 98...
Maintenance & Service Guide HP RP3 Retail System Model 3100
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... pinouts 118 screws, correct size 126 serial number location 3, 15 serial ports configuring for power 25 installing expansion card 23 locations 23 service considerations 125 setup password 76 software problems 116 servicing computer 126 solid-state drive, spare part number 10, 12 spare part number tamper-resistent wrench 126 Torx T-15 screwdriver 126 speaker removal and replacement 41 spare part number 9, 12, 41 specifications computer 130 memory 20 static electricity 121...
... pinouts 118 screws, correct size 126 serial number location 3, 15 serial ports configuring for power 25 installing expansion card 23 locations 23 service considerations 125 setup password 76 software problems 116 servicing computer 126 solid-state drive, spare part number 10, 12 spare part number tamper-resistent wrench 126 Torx T-15 screwdriver 126 speaker removal and replacement 41 spare part number 9, 12, 41 specifications computer 130 memory 20 static electricity 121...