HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
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... performance and reliability, as well as support for adding SATA drivers to RIS (Remote Installation Service) installation points include: • Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Updates to SATA AHCI mode • Using Sysprep with Serial ATA hard disk drives. Procedures for lower power consumption on computer systems equipped with...
... performance and reliability, as well as support for adding SATA drivers to RIS (Remote Installation Service) installation points include: • Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Updates to SATA AHCI mode • Using Sysprep with Serial ATA hard disk drives. Procedures for lower power consumption on computer systems equipped with...
User Guide
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... your computer ...4 Finding your hardware and software information 4 Front ...4 Right side ...5 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...14 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using HP Connection Manager (select models only 18 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 20 Configuring a wireless router 20 Protecting your WLAN...
... your computer ...4 Finding your hardware and software information 4 Front ...4 Right side ...5 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...14 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using HP Connection Manager (select models only 18 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 20 Configuring a wireless router 20 Protecting your WLAN...
User Guide
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... 7 Managing and sharing information ...49 Using a USB device ...49 Connecting a USB device 50 Removing a USB device ...50 Connecting a powered USB device 50 Inserting and removing a digital storage card 51 Using optical drives ...52 Inserting an optical disc ...53 Removing an optical disc 53 Sharing drives on the network 54 8 Maintaining your computer ...55 Improving performance ...55 Handling drives ...55 Replacing a hard drive ...56 Using HP 3D DriveGuard (select models only 57 Using Disk Defragmenter 57 Using Disk Cleanup ...58 Adding or replacing memory modules 58 Updating programs...
... 7 Managing and sharing information ...49 Using a USB device ...49 Connecting a USB device 50 Removing a USB device ...50 Connecting a powered USB device 50 Inserting and removing a digital storage card 51 Using optical drives ...52 Inserting an optical disc ...53 Removing an optical disc 53 Sharing drives on the network 54 8 Maintaining your computer ...55 Improving performance ...55 Handling drives ...55 Replacing a hard drive ...56 Using HP 3D DriveGuard (select models only 57 Using Disk Defragmenter 57 Using Disk Cleanup ...58 Adding or replacing memory modules 58 Updating programs...
User Guide
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...67 Using firewall software ...67 Installing software updates ...67 Installing Windows security updates 67 Installing HP and third-party software updates 67 Securing your wireless network ...68 Backing up your software applications and information 68 Using an optional security cable lock 68 10 Using Setup Utility (BIOS) and System Diagnostics 69 Starting Setup Utility (BIOS) ...69 Updating the BIOS ...69 Determining the BIOS version 69 Downloading a BIOS update 70 Using System Diagnostics ...71 11 Backing up, restoring, and recovering ...72 Creating backups ...72 Creating recovery media...
...67 Using firewall software ...67 Installing software updates ...67 Installing Windows security updates 67 Installing HP and third-party software updates 67 Securing your wireless network ...68 Backing up your software applications and information 68 Using an optional security cable lock 68 10 Using Setup Utility (BIOS) and System Diagnostics 69 Starting Setup Utility (BIOS) ...69 Updating the BIOS ...69 Determining the BIOS version 69 Downloading a BIOS update 70 Using System Diagnostics ...71 11 Backing up, restoring, and recovering ...72 Creating backups ...72 Creating recovery media...
User Guide
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... specific files ...76 Restoring specific files using Windows Backup and Restore 76 Recovering the original system using HP Recovery Manager 76 What you need to know 76 Recovering using HP Recovery partition (select models only 77 Recovering using the recovery media 77 Changing the computer boot order 78 12 Specifications ...79 Input power ...79 Operating environment ...80 13 Troubleshooting and support ...81 Troubleshooting ...82 Disc drive problems ...82 Wireless connection problems 82 Cannot connect to a WLAN 83 Cannot connect to a preferred network 83 Current network security codes...
... specific files ...76 Restoring specific files using Windows Backup and Restore 76 Recovering the original system using HP Recovery Manager 76 What you need to know 76 Recovering using HP Recovery partition (select models only 77 Recovering using the recovery media 77 Changing the computer boot order 78 12 Specifications ...79 Input power ...79 Operating environment ...80 13 Troubleshooting and support ...81 Troubleshooting ...82 Disc drive problems ...82 Wireless connection problems 82 Cannot connect to a WLAN 83 Cannot connect to a preferred network 83 Current network security codes...
User Guide
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...; Mouse Bluetooth devices provide peer-to-peer capability that the WLAN device is a security-enabled WLAN, you to manually search for and connect to a network or to set up a new connection or network. NOTE: If you do not see the Bluetooth software Help. Connecting to a WLAN To connect to , click Open Network and Sharing Center, and then click Set up a personal area network (PAN) of Bluetooth devices. NOTE: On some models, the wireless light is...
...; Mouse Bluetooth devices provide peer-to-peer capability that the WLAN device is a security-enabled WLAN, you to manually search for and connect to a network or to set up a new connection or network. NOTE: If you do not see the Bluetooth software Help. Connecting to a WLAN To connect to , click Open Network and Sharing Center, and then click Set up a personal area network (PAN) of Bluetooth devices. NOTE: On some models, the wireless light is...
User Guide
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... optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. External monitor port Connects an external VGA monitor or projector. b key Enables or disables Beats Audio when pressed in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. To reduce the risk of USB ports, see Using a USB device...
... optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. External monitor port Connects an external VGA monitor or projector. b key Enables or disables Beats Audio when pressed in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. To reduce the risk of USB ports, see Using a USB device...
User Guide
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... download video and movies to connect an external monitor, projector, or TV. To confirm or change the audio settings on the screen when you to the correct port on the computer, using the correct cable. Beats Audio is enabled. The following table explains the meaning of the video ports on your computer, select Start > Control Panel > Hardware and Sound > Sound. You should hear sound through the speakers or through connected headphones. Check the device manufacturer's instructions...
... download video and movies to connect an external monitor, projector, or TV. To confirm or change the audio settings on the screen when you to the correct port on the computer, using the correct cable. Beats Audio is enabled. The following table explains the meaning of the video ports on your computer, select Start > Control Panel > Hardware and Sound > Sound. You should hear sound through the speakers or through connected headphones. Check the device manufacturer's instructions...
User Guide
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... down the key. 32 Chapter 5 Using the keyboard and pointing devices Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer. f3 Increases the screen brightness incrementally as long as you hold down the key. f10 Increases speaker volume incrementally as long as you hold the key. NOTE: To conserve battery power, turn off or on opening Setup Utility (BIOS), and...
... down the key. 32 Chapter 5 Using the keyboard and pointing devices Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer. f3 Increases the screen brightness incrementally as long as you hold down the key. f10 Increases speaker volume incrementally as long as you hold the key. NOTE: To conserve battery power, turn off or on opening Setup Utility (BIOS), and...
User Guide
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... computer supports power plans to resume your power-saving options as follows: ● Sleep-Rapid Start Technology allows you to a hibernation file on battery power and an AC power source is not available to charge the battery, it is enabled at the factory. Rapid Start Technology manages your work is saved to memory, allowing you to a disc or an external media card. Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation...
... computer supports power plans to resume your power-saving options as follows: ● Sleep-Rapid Start Technology allows you to a hibernation file on battery power and an AC power source is not available to charge the battery, it is enabled at the factory. Rapid Start Technology manages your work is saved to memory, allowing you to a disc or an external media card. Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation...
User Guide
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... capacity is not being used or charged. ● Turn off wireless devices when you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. Conserving battery power Use the following tools and information about the battery: ● Battery Check tool in Help and Support to test battery performance ● Information about calibration, power management, and proper care and...
... capacity is not being used or charged. ● Turn off wireless devices when you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. Conserving battery power Use the following tools and information about the battery: ● Battery Check tool in Help and Support to test battery performance ● Information about calibration, power management, and proper care and...
User Guide
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... about connecting to charge. ● The display brightness increases. ● The Power Meter icon in the notification area changes appearance. WARNING! do not dispose of fire or burns, do not short external contacts; Replacing a user-replaceable battery Battery Check in Help and Support notifies you to external power with an approved AC adapter or an optional docking/expansion device. The computer does not use only the AC adapter provided with internal hard drives...
... about connecting to charge. ● The display brightness increases. ● The Power Meter icon in the notification area changes appearance. WARNING! do not dispose of fire or burns, do not short external contacts; Replacing a user-replaceable battery Battery Check in Help and Support notifies you to external power with an approved AC adapter or an optional docking/expansion device. The computer does not use only the AC adapter provided with internal hard drives...
User Guide
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... you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be with the power button, the recommended procedure is to wait while updates are downloaded. ▲ To enable this feature or manually adjust the settings, select Start > All Programs > Intel > Intel Smart Connect Technology. Refreshing your software content...
... you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be with the power button, the recommended procedure is to wait while updates are downloaded. ▲ To enable this feature or manually adjust the settings, select Start > All Programs > Intel > Intel Smart Connect Technology. Refreshing your software content...
User Guide
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... update to support playback of new BD movie releases. To resolve the issue, close any open applications and turn off your wireless feature. Gently press the disc (3) down onto the tray spindle until it over the tray spindle. Using optical drives 53 AACS keys require occasional renewal to continue playback when such a BD movie release is inserted in the drive. Turn on -screen instructions...
... update to support playback of new BD movie releases. To resolve the issue, close any open applications and turn off your wireless feature. Gently press the disc (3) down onto the tray spindle until it over the tray spindle. Using optical drives 53 AACS keys require occasional renewal to continue playback when such a BD movie release is inserted in the drive. Turn on -screen instructions...
User Guide
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... can defragment your hard drive and the number of fragmented files, Disk Defragmenter may set Disk Defragmenter to run on solid-state drives. Before beginning any time. To add or replace a memory module: 58 Chapter 8 Maintaining your work and the memory is the desk where you work , your computer. HP recommends defragmenting your memory isn't big enough to hold all batteries before installing a memory module. Select Start > All Programs > Accessories...
... can defragment your hard drive and the number of fragmented files, Disk Defragmenter may set Disk Defragmenter to run on solid-state drives. Before beginning any time. To add or replace a memory module: 58 Chapter 8 Maintaining your work and the memory is the desk where you work , your computer. HP recommends defragmenting your memory isn't big enough to hold all batteries before installing a memory module. Select Start > All Programs > Accessories...
User Guide
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... on-screen instructions. While the "Press the ESC key for Startup Menu" message is displayed in Setup Utility (BIOS): 1. When the Startup Menu is set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software. In order to use the fingerprint reader, you must enter the administrator password to know your administrator password, you cannot access Setup Utility (BIOS). For the location of the power-on password. To set , entered, changed , or deleted. Setting Setup Utility (BIOS) passwords Password Administrator...
... on-screen instructions. While the "Press the ESC key for Startup Menu" message is displayed in Setup Utility (BIOS): 1. When the Startup Menu is set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software. In order to use the fingerprint reader, you must enter the administrator password to know your administrator password, you cannot access Setup Utility (BIOS). For the location of the power-on password. To set , entered, changed , or deleted. Setting Setup Utility (BIOS) passwords Password Administrator...
User Guide
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... a network, consult the network administrator before installing any device, cable, or cord. 1. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on battery power, docked in Windows) or by using the AC adapter. Open Windows Explorer by following the on -screen instructions to identify your hard drive designation. Do not shut down the computer or initiate Sleep or Hibernation. The hard drive designation is complete. The BIOS installation begins. 5. Start Setup Utility (BIOS). 2. BIOS installation procedures...
... a network, consult the network administrator before installing any device, cable, or cord. 1. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on battery power, docked in Windows) or by using the AC adapter. Open Windows Explorer by following the on -screen instructions to identify your hard drive designation. Do not shut down the computer or initiate Sleep or Hibernation. The hard drive designation is complete. The BIOS installation begins. 5. Start Setup Utility (BIOS). 2. BIOS installation procedures...
User Guide
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... radiance backlight keyboard 32 switch screen image 32 volume down 32 volume mute 33 volume up 32 wireless 33 airport security devices 55 antivirus software, using 67 audio functions, checking 26 audio-out (headphone) jack/audioin (microphone) jack 7, 24 B b key, identifying 13, 24 backing up software and information 68 backups 72 bass settings hot key 34 battery conserving power 45 disposing 46 replacing 46 storing 45 battery bay 14, 16 battery information, finding 45 battery power 44 battery release latch...
... radiance backlight keyboard 32 switch screen image 32 volume down 32 volume mute 33 volume up 32 wireless 33 airport security devices 55 antivirus software, using 67 audio functions, checking 26 audio-out (headphone) jack/audioin (microphone) jack 7, 24 B b key, identifying 13, 24 backing up software and information 68 backups 72 bass settings hot key 34 battery conserving power 45 disposing 46 replacing 46 storing 45 battery bay 14, 16 battery information, finding 45 battery power 44 battery release latch...
User Guide
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... service 16 wireless certification 16 WLAN 16 latch, battery release 14 lights AC adapter 6 caps lock 10 fingerprint reader 11 hard drive 5 mute 10 optical drive 5 power 5, 10 RJ-45 (network) jack 7 TouchPad 9, 11, 36 webcam 8, 24 wireless 10 M maintenance Disk Cleanup 58 Disk Defragmenter 57 memory module inserting 60 removing 59 replacing 58 memory module compartment, identifying 15 Microsoft Certificate of Authenticity label 16 mouse, external setting preferences 30 mute light, identifying 10 N network jack, identifying 7 num lock key, identifying 13, 35 O operating...
... service 16 wireless certification 16 WLAN 16 latch, battery release 14 lights AC adapter 6 caps lock 10 fingerprint reader 11 hard drive 5 mute 10 optical drive 5 power 5, 10 RJ-45 (network) jack 7 TouchPad 9, 11, 36 webcam 8, 24 wireless 10 M maintenance Disk Cleanup 58 Disk Defragmenter 57 memory module inserting 60 removing 59 replacing 58 memory module compartment, identifying 15 Microsoft Certificate of Authenticity label 16 mouse, external setting preferences 30 mute light, identifying 10 N network jack, identifying 7 num lock key, identifying 13, 35 O operating...
User Guide
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...(network) jack, identifying 7 rotating TouchPad gesture 40 S scrolling TouchPad gesture 39 security cable lock, installing 68 security cable slot, identifying 6 security, wireless 20 serial number, computer 16 service door 15 service label, computer 16 service labels locating 16 setting password protection on wakeup 42 setup of WLAN 20 Setup Utility (BIOS) passwords 65 shipping the computer 62 shutdown 47 Sleep exiting 42 initiating 42 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 29 Disk Cleanup 58 Disk Defragmenter 57 HP Connection Manager 18 software updates, installing...
...(network) jack, identifying 7 rotating TouchPad gesture 40 S scrolling TouchPad gesture 39 security cable lock, installing 68 security cable slot, identifying 6 security, wireless 20 serial number, computer 16 service door 15 service label, computer 16 service labels locating 16 setting password protection on wakeup 42 setup of WLAN 20 Setup Utility (BIOS) passwords 65 shipping the computer 62 shutdown 47 Sleep exiting 42 initiating 42 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 29 Disk Cleanup 58 Disk Defragmenter 57 HP Connection Manager 18 software updates, installing...