HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 1
... ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White...
... ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 2
... in symptoms such as "Non-system disk" or "No boot device". These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Typically, these : Connector issues It is running. However, hard drives are fragile, and ...from the hard drive to connector issues, shock events, software issues, and more . In the event of an apparent SSD failure, the HP Diagnostics should be displayed such as a clicking noise, the failure to be run. Identifying, Preventing, Diagnosing, and Recovering from Drive Failures ...
... in symptoms such as "Non-system disk" or "No boot device". These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Typically, these : Connector issues It is running. However, hard drives are fragile, and ...from the hard drive to connector issues, shock events, software issues, and more . In the event of an apparent SSD failure, the HP Diagnostics should be displayed such as a clicking noise, the failure to be run. Identifying, Preventing, Diagnosing, and Recovering from Drive Failures ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 3
... deleting of the most difficult software problems to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID=4054&swLang...
... deleting of the most difficult software problems to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID=4054&swLang...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 4
Hard Drive / Solid State Drive Troubleshooting Flowchart Page 4
Hard Drive / Solid State Drive Troubleshooting Flowchart Page 4
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 5
...is displayed. Firmware & Product Updates It is being moved. Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. If the notebook is accidentally dropped or is abruptly impacted by pressing... function key when booting up the system. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event of damage. Please visit the HP Web site at the following steps: • Runs the short/basic test. attribute checking automatically runs. ...
...is displayed. Firmware & Product Updates It is being moved. Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. If the notebook is accidentally dropped or is abruptly impacted by pressing... function key when booting up the system. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event of damage. Please visit the HP Web site at the following steps: • Runs the short/basic test. attribute checking automatically runs. ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 6
... systems equipped with Intel Matrix Storage Manager Technology. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec ....pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. The Intel Matrix Storage Technology...
... systems equipped with Intel Matrix Storage Manager Technology. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec ....pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. The Intel Matrix Storage Technology...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 7
...to have the latest BIOS, firmware, and driver enhancements for an extended period of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e1 drives - HP CMI - Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. For example, adjust the...For information about using external SATA communications based on a 512-byte sector; More information can use an Advanced Format drive. Check www.hp.com for your hard drive: Page 7 During this process, data is secured in the Control Panel to permit the hard drive to...
...to have the latest BIOS, firmware, and driver enhancements for an extended period of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e1 drives - HP CMI - Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. For example, adjust the...For information about using external SATA communications based on a 512-byte sector; More information can use an Advanced Format drive. Check www.hp.com for your hard drive: Page 7 During this process, data is secured in the Control Panel to permit the hard drive to...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 8
...;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. Nothing herein ... information. The information contained herein is subject to change without notice. Please refer to the following Microsoft Knowledge Base articles for HP products and services are set forth in order to check your hard drive for technical or editorial errors or omissions contained herein....
...;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. Nothing herein ... information. The information contained herein is subject to change without notice. Please refer to the following Microsoft Knowledge Base articles for HP products and services are set forth in order to check your hard drive for technical or editorial errors or omissions contained herein....
User Guide
Page 2
... are U.S. Intel is a trademark of its proprietor and used by the terms of the HP End User License Agreement (EULA). Nothing herein should be bound by Hewlett-Packard Company under license. HP shall not be available on this computer, you do not accept these license terms, your... a trademark of sale (the seller). Some features may not be liable for a refund subject to change without notice. The only warranties for HP products and services are set forth in the U.S. For any software product preinstalled on your place of your computer. © Copyright 2012 Hewlett-...
... are U.S. Intel is a trademark of its proprietor and used by the terms of the HP End User License Agreement (EULA). Nothing herein should be bound by Hewlett-Packard Company under license. HP shall not be available on this computer, you do not accept these license terms, your... a trademark of sale (the seller). Some features may not be liable for a refund subject to change without notice. The only warranties for HP products and services are set forth in the U.S. For any software product preinstalled on your place of your computer. © Copyright 2012 Hewlett-...
User Guide
Page 3
Also, do not place the computer directly on a hard, flat surface. iii The computer and the AC adapter comply with the skin or a soft surface, such as pillows or rugs or clothing, to come into contact with the user-accessible surface temperature limits defined by the International Standard for Safety of overheating the computer, do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, during operation. Do not allow the AC adapter to block airflow. Use the computer only on your lap or obstruct the ...
Also, do not place the computer directly on a hard, flat surface. iii The computer and the AC adapter comply with the skin or a soft surface, such as pillows or rugs or clothing, to come into contact with the user-accessible surface temperature limits defined by the International Standard for Safety of overheating the computer, do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, during operation. Do not allow the AC adapter to block airflow. Use the computer only on your lap or obstruct the ...
User Guide
Page 5
Table of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...2 More HP resources ...3 2 Getting to know your computer ...4 Finding your hardware and software information 4 Front ...4 Right side ...5 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 ...14 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using HP Connection Manager (select models only 18 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 20 ...
Table of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...2 More HP resources ...3 2 Getting to know your computer ...4 Finding your hardware and software information 4 Front ...4 Right side ...5 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 ...14 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using HP Connection Manager (select models only 18 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 20 ...
User Guide
Page 6
Using Bluetooth wireless devices 21 Connecting to a local area network (LAN 22 4 Enjoying entertainment features ...23 Using the webcam ...25 Using audio ...25 Connecting speakers ...25 Connecting headphones ...25 Connecting a microphone 25 Using Beats Audio ...25 Accessing Beats Audio Control Panel 25 Enabling and Disabling Beats Audio 26 Checking the sound ...26 Using video ...26 Connecting a VGA monitor or projector 27 Connecting an HDMI TV or monitor 27 Configuring audio settings (with HDMI TV 28 Using Intel Wireless Display and Wireless Music (select models only 29 Managing your ...
Using Bluetooth wireless devices 21 Connecting to a local area network (LAN 22 4 Enjoying entertainment features ...23 Using the webcam ...25 Using audio ...25 Connecting speakers ...25 Connecting headphones ...25 Connecting a microphone 25 Using Beats Audio ...25 Accessing Beats Audio Control Panel 25 Enabling and Disabling Beats Audio 26 Checking the sound ...26 Using video ...26 Connecting a VGA monitor or projector 27 Connecting an HDMI TV or monitor 27 Configuring audio settings (with HDMI TV 28 Using Intel Wireless Display and Wireless Music (select models only 29 Managing your ...
User Guide
Page 7
... a user-replaceable battery 45 Disposing of a user-replaceable battery 46 Replacing a user-replaceable battery 46 Running on external power ...46 HP CoolSense ...47 Refreshing your software content with Intel Smart Connect Technology (select models only 47 Shutting down the computer ...47 7 Managing and... on the network 54 8 Maintaining your computer ...55 Improving performance ...55 Handling drives ...55 Replacing a hard drive ...56 Using HP 3D DriveGuard (select models only 57 Using Disk Defragmenter 57 Using Disk Cleanup ...58 Adding or replacing memory modules 58 Updating programs ...
... a user-replaceable battery 45 Disposing of a user-replaceable battery 46 Replacing a user-replaceable battery 46 Running on external power ...46 HP CoolSense ...47 Refreshing your software content with Intel Smart Connect Technology (select models only 47 Shutting down the computer ...47 7 Managing and... on the network 54 8 Maintaining your computer ...55 Improving performance ...55 Handling drives ...55 Replacing a hard drive ...56 Using HP 3D DriveGuard (select models only 57 Using Disk Defragmenter 57 Using Disk Cleanup ...58 Adding or replacing memory modules 58 Updating programs ...
User Guide
Page 8
......63 Using passwords ...64 Setting Windows passwords 64 Setting Setup Utility (BIOS) passwords 65 Using the fingerprint reader ...65 Using HP SimplePass ...66 Registering fingerprints 66 Using your registered fingerprint to log on to Windows 66 Using Internet security software ...66 Using ...antivirus software ...67 Using firewall software ...67 Installing software updates ...67 Installing Windows security updates 67 Installing HP and third-party software updates 67 Securing your wireless network ...68 Backing up your software applications and information 68 Using an ...
......63 Using passwords ...64 Setting Windows passwords 64 Setting Setup Utility (BIOS) passwords 65 Using the fingerprint reader ...65 Using HP SimplePass ...66 Registering fingerprints 66 Using your registered fingerprint to log on to Windows 66 Using Internet security software ...66 Using ...antivirus software ...67 Using firewall software ...67 Installing software updates ...67 Installing Windows security updates 67 Installing HP and third-party software updates 67 Securing your wireless network ...68 Backing up your software applications and information 68 Using an ...
User Guide
Page 9
Restoring specific files ...76 Restoring specific files using Windows Backup and Restore 76 Recovering the original system using HP Recovery Manager 76 What you need to know 76 Recovering using HP Recovery partition (select models only 77 Recovering using the recovery media 77 Changing the computer boot order 78 12 Specifications ...79 Input...
Restoring specific files ...76 Restoring specific files using Windows Backup and Restore 76 Recovering the original system using HP Recovery Manager 76 What you need to know 76 Recovering using HP Recovery partition (select models only 77 Recovering using the recovery media 77 Changing the computer boot order 78 12 Specifications ...79 Input...
User Guide
Page 11
... steps: ● If you set up your smart investment, after setup, fun things to get the most out of your work and entertainment. Learn more HP resources. Best practices 1 To get more at Using antivirus software on page 17. ● Become familiar with your computer, and where to go to do...
... steps: ● If you set up your smart investment, after setup, fun things to get the most out of your work and entertainment. Learn more HP resources. Best practices 1 To get more at Using antivirus software on page 17. ● Become familiar with your computer, and where to go to do...
User Guide
Page 12
See Using audio on page 25. ● You know that you can also connect your ideas with Microsoft applications. But did you know you can create a powerful presentation with a group? But did you know that you can also stream live radio to the computer and listen to a TV and watch a YouTube video on the computer. But did you know you can also connect to a projector to music on the computer. For more information, see Connecting an HDMI TV or monitor on page 27. ● You know you can watch the video on page 27. 2 Chapter 1 Starting right See Connecting a VGA monitor ...
See Using audio on page 25. ● You know that you can also connect your ideas with Microsoft applications. But did you know you can create a powerful presentation with a group? But did you know that you can also stream live radio to the computer and listen to a TV and watch a YouTube video on the computer. But did you know you can also connect to a projector to music on the computer. For more information, see Connecting an HDMI TV or monitor on page 27. ● You know you can watch the video on page 27. 2 Chapter 1 Starting right See Connecting a VGA monitor ...
User Guide
Page 13
...Blvd., Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. product support, go to http://www.hp.com/ comfort and decrease your risk of your warranty, please include your product number, warranty period (found on your service label), name, and ...and Environmental Notices To access this computer. To access the warranty, select Start > Help and Support > User Guides or go to http://www.hp.com/ go to information and troubleshooting tips. Resource Setup Instructions Help and Support Contents ● Overview of computer setup and features. ●...
...Blvd., Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. product support, go to http://www.hp.com/ comfort and decrease your risk of your warranty, please include your product number, warranty period (found on your service label), name, and ...and Environmental Notices To access this computer. To access the warranty, select Start > Help and Support > User Guides or go to http://www.hp.com/ go to information and troubleshooting tips. Resource Setup Instructions Help and Support Contents ● Overview of computer setup and features. ●...
User Guide
Page 14
2 Getting to know your computer Finding your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Front Component Digital Media Slot Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) 4 Chapter 2 Getting to know your computer A list displays all the ...
2 Getting to know your computer Finding your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Front Component Digital Media Slot Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) 4 Chapter 2 Getting to know your computer A list displays all the ...