Resolving Start Up and No Boot Problems Checklist
Page 1
... trying to the notebook. Connect a different AC power adapter and remove battery. If computer does not start Count number of blinking LEDs or beeping tones to original condition. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2.
... trying to the notebook. Connect a different AC power adapter and remove battery. If computer does not start Count number of blinking LEDs or beeping tones to original condition. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2.
Resolving Start Up and No Boot Problems Checklist
Page 2
... Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem...
... Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem...
HP Notebook Reference Guide - Windows 7
Page 7
...38 Removing a smart card ...38 Using a USB device ...38 Connecting a USB device 38 Removing a USB device ...39 Using 1394 devices (select models only 39 Connecting a 1394 device 40 Removing a 1394 device 40 Using an eSATA device (select models only 40 Connecting an eSATA device 41 Removing an eSATA device 41 Using optional external devices ...42 Using optional external drives 42 Using the expansion port (select models only 42 Using the docking connector (select models only 43 6 Drives ...44 Handling drives ...44 Using hard drives ...45 Improving hard drive performance 45 Using Disk...
...38 Removing a smart card ...38 Using a USB device ...38 Connecting a USB device 38 Removing a USB device ...39 Using 1394 devices (select models only 39 Connecting a 1394 device 40 Removing a 1394 device 40 Using an eSATA device (select models only 40 Connecting an eSATA device 41 Removing an eSATA device 41 Using optional external devices ...42 Using optional external drives 42 Using the expansion port (select models only 42 Using the docking connector (select models only 43 6 Drives ...44 Handling drives ...44 Using hard drives ...45 Improving hard drive performance 45 Using Disk...
HP Notebook Reference Guide - Windows 7
Page 27
... sound. Webcam (select models only) 17 Using SkyRoom (select models only) HP SkyRoom is an analog display interface that participants across the world can create your desktop. 3. The webcam software enables you can collaborate in a setting free of the display. You can utilize your existing Microsoft Office Communicator or Jabber contact lists or you to experiment with the following external video ports: ● VGA ● DisplayPort ● HDMI VGA The external monitor port...
... sound. Webcam (select models only) 17 Using SkyRoom (select models only) HP SkyRoom is an analog display interface that participants across the world can create your desktop. 3. The webcam software enables you can collaborate in a setting free of the display. You can utilize your existing Microsoft Office Communicator or Jabber contact lists or you to experiment with the following external video ports: ● VGA ● DisplayPort ● HDMI VGA The external monitor port...
HP Notebook Reference Guide - Windows 7
Page 32
... audio and video degradation, loss of audio or video playback functionality, or loss of inactivity when running on battery power or on the hard drive and the computer turns off. Power settings and timeouts can initiate Sleep in any of networking connection or perform any type of the following emergency procedures in Windows® Control Panel. If the computer is set at the factory to a hibernation file on external power. Initiating and exiting Sleep...
... audio and video degradation, loss of audio or video playback functionality, or loss of inactivity when running on battery power or on the hard drive and the computer turns off. Power settings and timeouts can initiate Sleep in any of networking connection or perform any type of the following emergency procedures in Windows® Control Panel. If the computer is set at the factory to a hibernation file on external power. Initiating and exiting Sleep...
HP Notebook Reference Guide - Windows 7
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... factory. NOTE: For additional information about the battery light, refer to the Getting Started guide. - Identifying low battery levels When a battery that is the sole power source for maximizing battery discharge time: ● Lower the brightness on the display. ● Remove the battery from the computer when it is not being used or charged. ● Store the battery in a cool, dry location. ● Windows 7-Select the Power saver setting in Power Options. Managing...
... factory. NOTE: For additional information about the battery light, refer to the Getting Started guide. - Identifying low battery levels When a battery that is the sole power source for maximizing battery discharge time: ● Lower the brightness on the display. ● Remove the battery from the computer when it is not being used or charged. ● Store the battery in a cool, dry location. ● Windows 7-Select the Power saver setting in Power Options. Managing...
HP Notebook Reference Guide - Windows 7
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... Chapter 5 External cards and devices Turn on the computer. NOTE: The computer has only one expansion port. Using optional external drives Removable external drives expand your options for storing and accessing information. NOTE: HP external USB optical drives should be used with an adapter attached) ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects the computer to a USB port on the device. Connect the device to the manufacturer's instructions. Using optional external devices NOTE...
... Chapter 5 External cards and devices Turn on the computer. NOTE: The computer has only one expansion port. Using optional external drives Removable external drives expand your options for storing and accessing information. NOTE: HP external USB optical drives should be used with an adapter attached) ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects the computer to a USB port on the device. Connect the device to the manufacturer's instructions. Using optional external devices NOTE...
HP Notebook Reference Guide - Windows 7
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... the system can defragment your hard drive and the number of your computer manually at another time when you use the computer, files on solid-state drives. Connect the computer to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for more efficiently. Using hard drives Improving hard drive performance Using Disk Defragmenter As you do not need access to your permission or password for the hard drive, usually listed as installing software, running utilities, or changing Windows settings. Windows XP-
... the system can defragment your hard drive and the number of your computer manually at another time when you use the computer, files on solid-state drives. Connect the computer to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for more efficiently. Using hard drives Improving hard drive performance Using Disk Defragmenter As you do not need access to your permission or password for the hard drive, usually listed as installing software, running utilities, or changing Windows settings. Windows XP-
HP Notebook Reference Guide - Windows 7
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... set , depending on how you want to control access to a Windows user account Unauthorized removal of the computer Security feature ● QuickLock (select models only) ● Power-on password ● Fingerprint reader Antivirus software ● Firewall software ● Windows updates ● File encryption Administrator password Critical security updates from Microsoft User password Security cable slot (used with an optional security cable) Using passwords A password is a group of characters that is preinstalled on your computer information. Several types...
... set , depending on how you want to control access to a Windows user account Unauthorized removal of the computer Security feature ● QuickLock (select models only) ● Power-on password ● Fingerprint reader Antivirus software ● Firewall software ● Windows updates ● File encryption Administrator password Critical security updates from Microsoft User password Security cable slot (used with an optional security cable) Using passwords A password is a group of characters that is preinstalled on your computer information. Several types...
HP Notebook Reference Guide - Windows 7
Page 70
... Exit Saving Changes, and then press enter. Starting Setup Utility NOTE: An external keyboard or mouse connected to select a language, and then press enter. 4. NOTE: Use extreme care when making changes in Setup Utility. Setup Utility includes settings for Startup Menu" message is enabled. Press f10 to select System Configuration > Language, and then press enter. 3. Use the arrow keys to enter Setup Utility. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). 9 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic...
... Exit Saving Changes, and then press enter. Starting Setup Utility NOTE: An external keyboard or mouse connected to select a language, and then press enter. 4. NOTE: Use extreme care when making changes in Setup Utility. Setup Utility includes settings for Startup Menu" message is enabled. Press f10 to select System Configuration > Language, and then press enter. 3. Use the arrow keys to enter Setup Utility. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). 9 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic...
HP Notebook Reference Guide - Windows 7
Page 72
... BIOS updates on the HP Web site. To return all settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Follow the on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on the computer, you restore the factory settings. Your changes go into effect when the computer restarts. Turn on -screen instructions. 5. Restoring factory settings in Setup Utility...
... BIOS updates on the HP Web site. To return all settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Follow the on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on the computer, you restore the factory settings. Your changes go into effect when the computer restarts. Turn on -screen instructions. 5. Restoring factory settings in Setup Utility...
HP Notebook Reference Guide - Windows 7
Page 73
... Changes and Exit, and then press enter. Follow the on -screen instructions to download your computer and access the BIOS update you want to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Using Setup Utility 63 NOTE: If you connect your hard drive designation. or - Follow any device, cable, or cord. 1. Do not download or install a BIOS update while the computer is complete. Windows 7-Open Windows Explorer by using the AC adapter. You will need...
... Changes and Exit, and then press enter. Follow the on -screen instructions to download your computer and access the BIOS update you want to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Using Setup Utility 63 NOTE: If you connect your hard drive designation. or - Follow any device, cable, or cord. 1. Do not download or install a BIOS update while the computer is complete. Windows 7-Open Windows Explorer by using the AC adapter. You will need...
HP Notebook Reference Guide - Windows 7
Page 79
... software, using 55 audio functions, checking 16 B battery conserving power 27 discharging 26 displaying remaining charge 26 disposing 28 low battery levels 26 replacing 28 storing 28 Battery Check 26 battery information, finding 25 battery power 25 battery temperature 28 BIOS determining version 62 downloading an update 63 updating 62 Bluetooth device 2, 9 buttons media 15 power 21 volume 16 wireless 3 C cables 1394 40 eSATA 41 USB 39 CardBus PC Cards 32 checking audio functions 16 computer, traveling 28, 65 configuring audio for HDMI 19 configuring...
... software, using 55 audio functions, checking 16 B battery conserving power 27 discharging 26 displaying remaining charge 26 disposing 28 low battery levels 26 replacing 28 storing 28 Battery Check 26 battery information, finding 25 battery power 25 battery temperature 28 BIOS determining version 62 downloading an update 63 updating 62 Bluetooth device 2, 9 buttons media 15 power 21 volume 16 wireless 3 C cables 1394 40 eSATA 41 USB 39 CardBus PC Cards 32 checking audio functions 16 computer, traveling 28, 65 configuring audio for HDMI 19 configuring...
HP Notebook Reference Guide - Windows 7
Page 80
... media activity controls 15 media hotkeys 15 MediaSmart 20 modems connecting a modem cable 10 connecting a modem cable adapter 10 selecting a location setting 11 N network cable, connecting 13 network icon 2 inserting 33 removing 34 removing insert 33 software and drivers 33 supported types 32 ports DisplayPort 18 expansion 42 external monitor 17 HDMI 18 Intel Wireless Display 19 VGA 17 power battery 25 conserving 27 options 22 power button 21 power meter 23 power plans customizing 24 selecting 24 viewing current 23 power switch 21 power-on password creating 55 entering 55 managing...
... media activity controls 15 media hotkeys 15 MediaSmart 20 modems connecting a modem cable 10 connecting a modem cable adapter 10 selecting a location setting 11 N network cable, connecting 13 network icon 2 inserting 33 removing 34 removing insert 33 software and drivers 33 supported types 32 ports DisplayPort 18 expansion 42 external monitor 17 HDMI 18 Intel Wireless Display 19 VGA 17 power battery 25 conserving 27 options 22 power button 21 power meter 23 power plans customizing 24 selecting 24 viewing current 23 power switch 21 power-on password creating 55 entering 55 managing...
HP G4 Notebook PC - Maintenance and Service Guide
Page 97
... as disk drives, display, keyboard, mouse, and printer). Changing the language of system and extended memory. Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Using Setup Utility 89 Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. To save your language selected is displayed, press enter. 5. To start Setup Utility, follow these steps: 1. Setup Utility includes settings for Startup Menu" message is enabled. 5 Setup Utility (BIOS) and System Diagnostics Using Setup...
... as disk drives, display, keyboard, mouse, and printer). Changing the language of system and extended memory. Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Using Setup Utility 89 Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. To save your language selected is displayed, press enter. 5. To start Setup Utility, follow these steps: 1. Setup Utility includes settings for Startup Menu" message is enabled. 5 Setup Utility (BIOS) and System Diagnostics Using Setup...
HP G4 Notebook PC - Maintenance and Service Guide
Page 100
... AC adapter. NOTE: If you want to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep or Hibernation. Start Setup Utility. 2. Do not download or install a BIOS update while the computer is downloaded. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. or - Use the tab key and the arrow keys to the hard drive. Do not insert, remove, connect...
... AC adapter. NOTE: If you want to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep or Hibernation. Start Setup Utility. 2. Do not download or install a BIOS update while the computer is downloaded. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. or - Use the tab key and the arrow keys to the hard drive. Do not insert, remove, connect...
HP G4 Notebook PC - Maintenance and Service Guide
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... you need to create either a set of recovery discs or a recovery flash drive immediately after software setup. Software not provided with this software to restore your system, this can create using the HP Recovery partition (select models only), without the need for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. To check for recovery discs or a recovery flash drive. NOTE: Recovery discs have been included if your information and restore it if ever needed. 7 Backup and recovery Your...
... you need to create either a set of recovery discs or a recovery flash drive immediately after software setup. Software not provided with this software to restore your system, this can create using the HP Recovery partition (select models only), without the need for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. To check for recovery discs or a recovery flash drive. NOTE: Recovery discs have been included if your information and restore it if ever needed. 7 Backup and recovery Your...
HP G4 Notebook PC - Maintenance and Service Guide
Page 122
... display panel cable removal 87 spare part number 25, 32, 87 Display Screw Kit, spare part number 26, 32 display specifications 95 drive light 12 drives, preventing damage 36 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe precautions 36 removal 43 spare part number 22, 27, 32, 43 specifications 98 E electrostatic discharge 36 equipment guidelines 39 esc key 9 Ethernet, product description 4 external media cards, product description 4 external monitor port 12 F fan removal 73...
... display panel cable removal 87 spare part number 25, 32, 87 Display Screw Kit, spare part number 26, 32 display specifications 95 drive light 12 drives, preventing damage 36 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe precautions 36 removal 43 spare part number 22, 27, 32, 43 specifications 98 E electrostatic discharge 36 equipment guidelines 39 esc key 9 Ethernet, product description 4 external media cards, product description 4 external monitor port 12 F fan removal 73...
HP G4 Notebook PC - Maintenance and Service Guide
Page 123
... keys action 9 esc 9 fn 9 Windows application 9 Windows logo 9 L LED board removal 80 spare part number 22, 33, 80 left-side components 12 light components 10 lights AC adapter 14 caps lock 10 drive 12 optical drive 14 power 10, 13 TouchPad 10, 11 webcam 7 wireless 10 M mass storage device precautions 36 removal 45 spare part numbers memory module product description removal 47 spare part numbers 33, 47 microphone location 7 product description microphone jack 12 model name 1 monitor port 12 26, 45 3 23, 30, 4 N network jack 12 O operating...
... keys action 9 esc 9 fn 9 Windows application 9 Windows logo 9 L LED board removal 80 spare part number 22, 33, 80 left-side components 12 light components 10 lights AC adapter 14 caps lock 10 drive 12 optical drive 14 power 10, 13 TouchPad 10, 11 webcam 7 wireless 10 M mass storage device precautions 36 removal 45 spare part numbers memory module product description removal 47 spare part numbers 33, 47 microphone location 7 product description microphone jack 12 model name 1 monitor port 12 26, 45 3 23, 30, 4 N network jack 12 O operating...
HP G4 Notebook PC - Maintenance and Service Guide
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... TouchPad button 11 TouchPad button board removal 58 spare part number 20, 32, 58 TouchPad cable disconnection 55 illustrated 24 TouchPad components 11 TouchPad LED board removal 59 spare part number 20, 33, 59 TouchPad light 10, 11 TouchPad on/off button 11 TouchPad zone 11 transporting guidelines 38 U USB board removal 64 spare part number USB port 12, 14 20, 32 V vent 12, 15 video, product description 4 webcam, location 7 webcam/microphone module removal 84 spare part number 25, 31, 84 Windows application key 9 Windows logo key 9 wireless antenna locations 7 removal 88 spare part number...
... TouchPad button 11 TouchPad button board removal 58 spare part number 20, 32, 58 TouchPad cable disconnection 55 illustrated 24 TouchPad components 11 TouchPad LED board removal 59 spare part number 20, 33, 59 TouchPad light 10, 11 TouchPad on/off button 11 TouchPad zone 11 transporting guidelines 38 U USB board removal 64 spare part number USB port 12, 14 20, 32 V vent 12, 15 video, product description 4 webcam, location 7 webcam/microphone module removal 84 spare part number 25, 31, 84 Windows application key 9 Windows logo key 9 wireless antenna locations 7 removal 88 spare part number...