Resolving Start Up and No Boot Problems Checklist
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... Boot Problems Checklist If computer does not start normally, use this checklist to identify specific symptoms and take the recommended corrective actions to resolve the problems. Perform a Hard Reset Do these actions first to clear all USB devices and media cards. 2. Symptom 1: LED lights do not glow, display is no fan or drive sounds are resolved. Perform each recommended corrective action and then attempt to the notebook. Connect a different AC power adapter...
... Boot Problems Checklist If computer does not start normally, use this checklist to identify specific symptoms and take the recommended corrective actions to resolve the problems. Perform a Hard Reset Do these actions first to clear all USB devices and media cards. 2. Symptom 1: LED lights do not glow, display is no fan or drive sounds are resolved. Perform each recommended corrective action and then attempt to the notebook. Connect a different AC power adapter...
Resolving Start Up and No Boot Problems Checklist
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... enter BIOS mode, and run Hard Drive Test. If possible, turn on power, press F8 to enter Windows Advanced Boot Options, and select Last Known Good Configuration (Advanced) If possible, turn on power, press F8 to enter Windows Advanced Boot Options, and select Boot into Safe Mode and then Uninstall recently installed programs. Update Computer after resolving a problem When the computer starts into Safe Mode and then run Windows Update. Symptom 4: Computer may display an error message on a black screen during recovery...
... enter BIOS mode, and run Hard Drive Test. If possible, turn on power, press F8 to enter Windows Advanced Boot Options, and select Last Known Good Configuration (Advanced) If possible, turn on power, press F8 to enter Windows Advanced Boot Options, and select Boot into Safe Mode and then Uninstall recently installed programs. Update Computer after resolving a problem When the computer starts into Safe Mode and then run Windows Update. Symptom 4: Computer may display an error message on a black screen during recovery...
HP Limited Warranty and Techincal Support - 3-year - North America
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... during the diagnosis period, HP determines that the repair can be accomplished by the use of a CSR part, HP will ship that HP replace these parts, you will help sources to meet your needs: Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support Specialist: If you...
... during the diagnosis period, HP determines that the repair can be accomplished by the use of a CSR part, HP will ship that HP replace these parts, you will help sources to meet your needs: Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support Specialist: If you...
HP Limited Warranty and Technical Support - 90 day - North America
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... Support Center (see Worldwide Phone Numbers booklet). If, however, you , this service.* 2) Parts for the fastest time to allow for which customer self-repair is covered under warranty, HP will help sources to meet your needs: Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support...
... Support Center (see Worldwide Phone Numbers booklet). If, however, you , this service.* 2) Parts for the fastest time to allow for which customer self-repair is covered under warranty, HP will help sources to meet your needs: Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support...
HP Limited Warranty and Technical Support 1-yr - North America
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... your problem using HP online services, call your needs: Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support Specialist: If you have an issue with many customer self-repair (CSR) parts to minimize repair time and to allow for greater flexibility in performing defective parts replacement. If...
... your problem using HP online services, call your needs: Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support Specialist: If you have an issue with many customer self-repair (CSR) parts to minimize repair time and to allow for greater flexibility in performing defective parts replacement. If...
HP Limited Worldwide Warranty and Technical Support 3-yr - North America
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... use available support technologies provided by HP while HP works on HP Hardware Products), you will be asked to assist HP as a precaution against possible failures, alteration, or loss. Types of Hardware Warranty Service Listed below and any other storage devices as follows: Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities. Implement temporary procedures or workarounds provided by HP. Customer Responsibilities In order...
... use available support technologies provided by HP while HP works on HP Hardware Products), you will be asked to assist HP as a precaution against possible failures, alteration, or loss. Types of Hardware Warranty Service Listed below and any other storage devices as follows: Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities. Implement temporary procedures or workarounds provided by HP. Customer Responsibilities In order...
HP Limited Worldwide Warranty and Technical Support 3-yr - North America
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..., first steps, and prerequisites). Setting up and configuring the software and options supplied or purchased with product specifications and supported configurations Service Upgrades HP has a range of the full support offering, please go /lookuptool/. Initial Setup and Technical Support for Included Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP, including initial setup support, is available from HP via multiple contact methods, including...
..., first steps, and prerequisites). Setting up and configuring the software and options supplied or purchased with product specifications and supported configurations Service Upgrades HP has a range of the full support offering, please go /lookuptool/. Initial Setup and Technical Support for Included Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP, including initial setup support, is available from HP via multiple contact methods, including...
Worldwide Waranty and Technical Support - HP - 90day - North America
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... File name: 496816-001.doc Service Upgrades HP has a range of additional support and service coverage for software supplied or purchased with HP Hardware Products. Excludes system optimization, customization and network configuration. Interpreting system error messages. Isolating system problems to http://www.hp.com, select your HP Software, HP pre-installed third-party software and third-party software purchased from HP, including initial setup support, is available from date of...
... File name: 496816-001.doc Service Upgrades HP has a range of additional support and service coverage for software supplied or purchased with HP Hardware Products. Excludes system optimization, customization and network configuration. Interpreting system error messages. Isolating system problems to http://www.hp.com, select your HP Software, HP pre-installed third-party software and third-party software purchased from HP, including initial setup support, is available from date of...
Getting Started HP Notebook - Windows 7
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... it , select Start > Control Panel > Network and Internet > Network and Sharing Center. To access the Windows Connect to the Internet Wizard and instructions for a new Internet account and configuring the computer to use an existing account, double-click an icon, and then follow the on wireless technology and connecting to a wireless network, refer to the HP Notebook Reference Guide and information and Web site links provided in Help and Support. Connecting to a wireless network Wireless technology transfers...
... it , select Start > Control Panel > Network and Internet > Network and Sharing Center. To access the Windows Connect to the Internet Wizard and instructions for a new Internet account and configuring the computer to use an existing account, double-click an icon, and then follow the on wireless technology and connecting to a wireless network, refer to the HP Notebook Reference Guide and information and Web site links provided in Help and Support. Connecting to a wireless network Wireless technology transfers...
Getting Started HP Notebook - Windows 7
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... manually. Creating restore media HP recommends that you use this can create using HP Recovery Manager. Handle these discs or the flash drive after software setup. To check for your computer does not have finished creating the recovery discs or recovery flash drive. If you use an optional external optical drive (purchased separately) to its factory image you will need a set of recovery discs or a recovery flash drive: 1. Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Media Creation. 2. Restore In the event of hard drive failure, to restore...
... manually. Creating restore media HP recommends that you use this can create using HP Recovery Manager. Handle these discs or the flash drive after software setup. To check for your computer does not have finished creating the recovery discs or recovery flash drive. If you use an optional external optical drive (purchased separately) to its factory image you will need a set of recovery discs or a recovery flash drive: 1. Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Media Creation. 2. Restore In the event of hard drive failure, to restore...
HP Pavilion dv4 Entertainment PC - Maintenance and Service Guide
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... computer hardware and hardware configurations should change the resource settings in Windows 7: 1. To view resource settings in Device Manager to be sure each setting is unique. System resource specifications You can use Device Manager to malfunction or become inoperable. On the left, click Device Manager. 4. Select Start > Computer. 2. System resources you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. Only users who...
... computer hardware and hardware configurations should change the resource settings in Windows 7: 1. To view resource settings in Device Manager to be sure each setting is unique. System resource specifications You can use Device Manager to malfunction or become inoperable. On the left, click Device Manager. 4. Select Start > Computer. 2. System resources you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. Only users who...
HP Pavilion dv4 Entertainment PC - Maintenance and Service Guide
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..., 26 boot options 85 boot order 85 button sound 84 buttons left TouchPad 5 power 7 QuickLook 7 right TouchPad 5 C Cable Kit, spare part number 26 cables, service considerations 30 camera product description 3 removal 58 spare part number 58 caps lock light, identifying 6 Card Reader Power Saving 84 components bottom 14 display 13 front 5, 9 left side 11 rear 12 right side 9 top 5 computer feet locations 35 spare part number 35 computer specifications 87 connector, power 10 connectors, service considerations 30 D default settings, restoring 82 Diagnostics menu 85 digital media slot...
..., 26 boot options 85 boot order 85 button sound 84 buttons left TouchPad 5 power 7 QuickLook 7 right TouchPad 5 C Cable Kit, spare part number 26 cables, service considerations 30 camera product description 3 removal 58 spare part number 58 caps lock light, identifying 6 Card Reader Power Saving 84 components bottom 14 display 13 front 5, 9 left side 11 rear 12 right side 9 top 5 computer feet locations 35 spare part number 35 computer specifications 87 connector, power 10 connectors, service considerations 30 D default settings, restoring 82 Diagnostics menu 85 digital media slot...
HP Pavilion dv4 Entertainment PC - Maintenance and Service Guide
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...13 internal microphones, identifying 13 J jacks audio-in (microphone) 11 audio-out (headphone) 11 network 10 RJ-45 (network) 10 K keyboard product description 3 removal 44 spare part numbers 17, 44 keys action 8 esc 8 fn 8 Windows applications 8 Windows logo 8 L LAN Power Saving 84 language support 84 latch, battery release 14 lights battery 10 caps lock 6 drive 9 mute 6 power 6, 9 webcam 13 wireless 6 M Main menu 84 Mass storage device connector cables removal 78 spare part number 78 mass storage devices, spare part numbers 22 memory module product description 2 removal 37 spare part numbers...
...13 internal microphones, identifying 13 J jacks audio-in (microphone) 11 audio-out (headphone) 11 network 10 RJ-45 (network) 10 K keyboard product description 3 removal 44 spare part numbers 17, 44 keys action 8 esc 8 fn 8 Windows applications 8 Windows logo 8 L LAN Power Saving 84 language support 84 latch, battery release 14 lights battery 10 caps lock 6 drive 9 mute 6 power 6, 9 webcam 13 wireless 6 M Main menu 84 Mass storage device connector cables removal 78 spare part number 78 mass storage devices, spare part numbers 22 memory module product description 2 removal 37 spare part numbers...
HP Pavilion dv4 Entertainment PC - Maintenance and Service Guide
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...audio 3 camera 3 display panel 2 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 2 microphone 3 operating system 4 optical drives 2 pointing devices 3 ports 3 power requirements 4 product name 1 security 4 serviceability 4 wireless 3 product name 1 Q QuickWeb button, identifying 7 R recovering a program or driver 93 from the dedicated recovery partition 97 from the recovery discs 97 recovery discs 93, 94 Recovery Manager 93, 97 recovery partition 93 recovery, system 97 removal/replacement preliminaries 29 procedures 34 restore points 96 RJ-45 (network) jack...
...audio 3 camera 3 display panel 2 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 2 microphone 3 operating system 4 optical drives 2 pointing devices 3 ports 3 power requirements 4 product name 1 security 4 serviceability 4 wireless 3 product name 1 Q QuickWeb button, identifying 7 R recovering a program or driver 93 from the dedicated recovery partition 97 from the recovery discs 97 recovery discs 93, 94 Recovery Manager 93, 97 recovery partition 93 recovery, system 97 removal/replacement preliminaries 29 procedures 34 restore points 96 RJ-45 (network) jack...
HP Notebook Reference Guide - Windows 7
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... replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. 18 Chapter 4 Power management Save your work and close all open programs. 2. NOTE: If you have a power button or a power switch...
... replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. 18 Chapter 4 Power management Save your work and close all open programs. 2. NOTE: If you have a power button or a power switch...
HP Notebook Reference Guide - Windows 7
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...'s instructions. Click the remove hardware icon in the notification area, at the far right of damage to an eSATA connector, do not pull on the cable to the powered USB port on the computer. Connect the device to a USB port on the computer. Using optional external drives Removable external drives expand your information and close all programs associated with the computer. 34 Chapter 5 External cards and devices To remove an eSATA device, save...
...'s instructions. Click the remove hardware icon in the notification area, at the far right of damage to an eSATA connector, do not pull on the cable to the powered USB port on the computer. Connect the device to a USB port on the computer. Using optional external drives Removable external drives expand your information and close all programs associated with the computer. 34 Chapter 5 External cards and devices To remove an eSATA device, save...
HP Notebook Reference Guide - Windows 7
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... as installing software, running on a monthly schedule, but you can safely delete to free up disk space and help the computer to AC power. 2. Follow the on the hard drive so that you can run on battery power. Disk Defragmenter consolidates the fragmented files and folders on -screen instructions. Using Disk Cleanup Disk Cleanup searches the hard drive for more efficiently. Select Start > All Programs > Accessories > System Tools > Disk Cleanup...
... as installing software, running on a monthly schedule, but you can safely delete to free up disk space and help the computer to AC power. 2. Follow the on the hard drive so that you can run on battery power. Disk Defragmenter consolidates the fragmented files and folders on -screen instructions. Using Disk Cleanup Disk Cleanup searches the hard drive for more efficiently. Select Start > All Programs > Accessories > System Tools > Disk Cleanup...
HP Notebook Reference Guide - Windows 7
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... access Setup Utility (BIOS). Using passwords 45 NOTE: Your administrator password is not interchangeable with an administrator password set , entered, changed, or deleted. Setting passwords in Windows, nor is displayed, you must be entered each password and store it is entered. Initiate QuickLock. 2. NOTE: To reduce the risk of being locked out of the power-on password at the first password check before the "Press the ESC key for Startup Menu" message is it displayed as screen...
... access Setup Utility (BIOS). Using passwords 45 NOTE: Your administrator password is not interchangeable with an administrator password set , entered, changed, or deleted. Setting passwords in Windows, nor is displayed, you must be entered each password and store it is entered. Initiate QuickLock. 2. NOTE: To reduce the risk of being locked out of the power-on password at the first password check before the "Press the ESC key for Startup Menu" message is it displayed as screen...
HP Notebook Reference Guide - Windows 7
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... when the computer restarts. Restoring factory settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility (BIOS) to the values that were set at the factory, follow these steps: 1. Turn on -screen instructions. - Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. - Select the Main menu. System information such...
... when the computer restarts. Restoring factory settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility (BIOS) to the values that were set at the factory, follow these steps: 1. Turn on -screen instructions. - Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. - Select the Main menu. System information such...
HP Notebook Reference Guide - Windows 7
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...9 connecting a modem cable adapter 9 selecting a location setting 10 N network cable, connecting 11 network icon 2 O operating system controls 4 optical disc inserting 39 removing 40 optical drive 34 optional external devices, using 34 P passwords set in Setup Utility (BIOS) 45 set in Windows 45 ports DisplayPort 15 expansion 34 external monitor 15 HDMI 16 Intel Wireless Display 17 VGA 15 power battery 22 conserving 24 options 19 power button 18 power meter 20 power plans customizing 21 selecting 20 viewing current 20 power switch 18 power-on password creating 47 entering 47 managing 47 power...
...9 connecting a modem cable adapter 9 selecting a location setting 10 N network cable, connecting 11 network icon 2 O operating system controls 4 optical disc inserting 39 removing 40 optical drive 34 optional external devices, using 34 P passwords set in Setup Utility (BIOS) 45 set in Windows 45 ports DisplayPort 15 expansion 34 external monitor 15 HDMI 16 Intel Wireless Display 17 VGA 15 power battery 22 conserving 24 options 19 power button 18 power meter 20 power plans customizing 21 selecting 20 viewing current 20 power switch 18 power-on password creating 47 entering 47 managing 47 power...