Start Here
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... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
Start Here
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The Start menu offers quick access to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut down the computer Using a keyboard and mouse Using touch gestures 1. Follow the instructions below . Action Using a keyboard and mouse Locate the Start button and the Start menu Point to the lower-left area of the 1. Action Shut down . Point to the lower-left area of the Windows desktop. Tap the Desktop app, and then Start screen, and then...
The Start menu offers quick access to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut down the computer Using a keyboard and mouse Using touch gestures 1. Follow the instructions below . Action Using a keyboard and mouse Locate the Start button and the Start menu Point to the lower-left area of the 1. Action Shut down . Point to the lower-left area of the Windows desktop. Tap the Desktop app, and then Start screen, and then...
Start Here
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... Start screen, type file and then select File Explorer. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for the presence of the HP Recovery partition or Windows partition, from the system, the steps for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed . 1. To check for accessing HP Software Setup have changed. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup...
... Start screen, type file and then select File Explorer. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for the presence of the HP Recovery partition or Windows partition, from the system, the steps for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed . 1. To check for accessing HP Software Setup have changed. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup...
User Guide
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...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
User Guide
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... Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs and drivers...
... Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs and drivers...
User Guide
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...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
User Guide
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... a connection or network, connect to a network, and diagnose and repair network problems. Connecting to a wireless network 17 From the Start screen, type h, and then select Help and Support. NOTE: On some models, the wireless light is on . 3 Connecting to a network Your computer can travel with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of the wireless devices...
... a connection or network, connect to a network, and diagnose and repair network problems. Connecting to a wireless network 17 From the Start screen, type h, and then select Help and Support. NOTE: On some models, the wireless light is on . 3 Connecting to a network Your computer can travel with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of the wireless devices...
User Guide
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... network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you to set up a PAN of the cable toward the computer. Plug the other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices...
... network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you to set up a PAN of the cable toward the computer. Plug the other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices...
User Guide
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... TouchPad, touch screen, or the keyboard. Using the TouchPad 29 Using TouchPad gestures A TouchPad allows you to control the pointer on a touch screen (select models only). The guide provides information on the computer. Under Devices and Printers, select Mouse. To view a demonstration of the USB ports on common tasks using your fingers. 5 Navigating the screen You can navigate the computer screen in all apps. From the Start screen, type c, select Control Panel, and then select Hardware and Sound...
... TouchPad, touch screen, or the keyboard. Using the TouchPad 29 Using TouchPad gestures A TouchPad allows you to control the pointer on a touch screen (select models only). The guide provides information on the computer. Under Devices and Printers, select Mouse. To view a demonstration of the USB ports on common tasks using your fingers. 5 Navigating the screen You can navigate the computer screen in all apps. From the Start screen, type c, select Control Panel, and then select Hardware and Sound...
User Guide
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... you must enter your Windows password before your user account password, and then follow these steps: 1. When the computer exits Sleep, the power lights turn on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. In the left pane, click Require a password on and your work will return to the screen. Setting password protection on wakeup, you need to create or change your work returns...
... you must enter your Windows password before your user account password, and then follow these steps: 1. When the computer exits Sleep, the power lights turn on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. In the left pane, click Require a password on and your work will return to the screen. Setting password protection on wakeup, you need to create or change your work returns...
User Guide
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... locks into an external power source, such as you insert it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you leave your battery, or if the battery is the sole power source for the computer reaches a low or critical battery level, the power meter icon on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the Start screen, type support...
... locks into an external power source, such as you insert it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you leave your battery, or if the battery is the sole power source for the computer reaches a low or critical battery level, the power meter icon on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the Start screen, type support...
User Guide
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.... BIOS installation procedures vary. Click your hard drive. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other software components. 60 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) During the download and installation, follow these steps: 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Follow the on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. If the update...
.... BIOS installation procedures vary. Click your hard drive. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other software components. 60 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) During the download and installation, follow these steps: 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Follow the on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. If the update...
User Guide
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... using Windows Refresh. This option does not require backing up , restoring, and recovering Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Creating HP Recovery media on page 63. ● If you have replaced the hard drive, you want to reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type recovery, select HP Recovery Manager, select Drivers...
... using Windows Refresh. This option does not require backing up , restoring, and recovering Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Creating HP Recovery media on page 63. ● If you have replaced the hard drive, you want to reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type recovery, select HP Recovery Manager, select Drivers...
User Guide
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... 14 hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery...
... 14 hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery...
User Guide
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... Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button, identifying 12 power connector, identifying 7 power lights, identifying 6, 11 power, battery 42 PowerDVD 28 product name and number, computer 15 public WLAN connection 20 R recovery discs 63, 67 HP Recovery Manager 66 media 67 options 62 refresh 65 starting 67 supported discs 63 system 66 USB flash drive 67 using HP Recovery media 63 recovery media creating 63 creating using HP...
... Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button, identifying 12 power connector, identifying 7 power lights, identifying 6, 11 power, battery 42 PowerDVD 28 product name and number, computer 15 public WLAN connection 20 R recovery discs 63, 67 HP Recovery Manager 66 media 67 options 62 refresh 65 starting 67 supported discs 63 system 66 USB flash drive 67 using HP Recovery media 63 recovery media creating 63 creating using HP...
Maintenance and Service Guide 1
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..., open the folder on your hard drive. 94 Chapter 7 Windows - Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. During the download and installation, follow these steps: a. Follow the on -screen instructions. If no instructions are revealed, follow these instructions: Do not disconnect power from...
..., open the folder on your hard drive. 94 Chapter 7 Windows - Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. During the download and installation, follow these steps: a. Follow the on -screen instructions. If no instructions are revealed, follow these instructions: Do not disconnect power from...
Maintenance and Service Guide 1
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... displayed by unplugging the power cord from your computer. 2. Using Setup Utility (BIOS) and System Diagnostics Do not download or install a BIOS update while the computer is connected to select Exit > Exit Discarding Changes, and then press enter. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on the HP website are ready to the hard drive. b. Most BIOS updates on battery power...
... displayed by unplugging the power cord from your computer. 2. Using Setup Utility (BIOS) and System Diagnostics Do not download or install a BIOS update while the computer is connected to select Exit > Exit Discarding Changes, and then press enter. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on the HP website are ready to the hard drive. b. Most BIOS updates on battery power...
Maintenance and Service Guide 1
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... models 98 updating for Windows computer models 93 Bluetooth label 16 boot order, changing for Windows computer models 107 bottom 16 buttons left TouchPad 10 power 11 right TouchPad 10 C caps lock light, identifying 11 chipset, product description 1 components bottom 14 display 9 left side 7 right side 6 top 10 computer major components 17 computer specifications 100 connector, power 7 D default settings, restoring for Ubuntu Linux computer models 97 deleted files restoring for Windows computer models 105 display assembly removal 88 spare part numbers...
... models 98 updating for Windows computer models 93 Bluetooth label 16 boot order, changing for Windows computer models 107 bottom 16 buttons left TouchPad 10 power 11 right TouchPad 10 C caps lock light, identifying 11 chipset, product description 1 components bottom 14 display 9 left side 7 right side 6 top 10 computer major components 17 computer specifications 100 connector, power 7 D default settings, restoring for Ubuntu Linux computer models 97 deleted files restoring for Windows computer models 105 display assembly removal 88 spare part numbers...
Maintenance and Service Guide 1
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... models 108 I integrated webcam, identifying 9 internal microphones, identifying 9 J jacks audio-in (microphone) 6 audio-out (headphone) 6 network 7 RJ-45 (network) 7 K keyboard product description removal 55 spare part numbers 35, 55 keys action 13 esc 13 fn 13 Windows 13 4 19, 33, 34, L labels Bluetooth 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 latch, battery release identifying 14 lights AC adapter 7 caps lock 11 hard drive 6 mute 11 network 7 power 6, 11 RJ-45 (network) 7 wireless 11 M memory card reader, identifying 7 memory module identifying 14...
... models 108 I integrated webcam, identifying 9 internal microphones, identifying 9 J jacks audio-in (microphone) 6 audio-out (headphone) 6 network 7 RJ-45 (network) 7 K keyboard product description removal 55 spare part numbers 35, 55 keys action 13 esc 13 fn 13 Windows 13 4 19, 33, 34, L labels Bluetooth 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 latch, battery release identifying 14 lights AC adapter 7 caps lock 11 hard drive 6 mute 11 network 7 power 6, 11 RJ-45 (network) 7 wireless 11 M memory card reader, identifying 7 memory module identifying 14...
Maintenance and Service Guide 1
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... hard drive 3 keyboard 4 memory module 3 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1 product name and number, computer 15 R recovery discs for Windows computer models 105, 107 for Windows computer models 106 HP Recovery Manager for Windows computer models 106 media for Windows computer models 107 starting for Windows computer models 106 supported discs for Windows computer models 105 USB flash drive for Windows computer models 107 using HP Recovery media...
... hard drive 3 keyboard 4 memory module 3 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1 product name and number, computer 15 R recovery discs for Windows computer models 105, 107 for Windows computer models 106 HP Recovery Manager for Windows computer models 106 media for Windows computer models 107 starting for Windows computer models 106 supported discs for Windows computer models 105 USB flash drive for Windows computer models 107 using HP Recovery media...