User Guide
Page 7
...Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Button, speakers, and fingerprint reader 11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select products only) ...18 Using Bluetooth wireless devices (select products only 18 Connecting Bluetooth...
...Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Button, speakers, and fingerprint reader 11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select products only) ...18 Using Bluetooth wireless devices (select products only 18 Connecting Bluetooth...
User Guide
Page 9
... Cleaning the display ...37 Cleaning the sides or cover 37 Cleaning the TouchPad, keyboard, or mouse (select products only 37 Traveling with or shipping your computer ...37 8 Securing your computer and information ...39 Using passwords ...39 Setting Windows passwords ...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...40 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42...
... Cleaning the display ...37 Cleaning the sides or cover 37 Cleaning the TouchPad, keyboard, or mouse (select products only 37 Traveling with or shipping your computer ...37 8 Securing your computer and information ...39 Using passwords ...39 Setting Windows passwords ...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...40 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42...
User Guide
Page 26
... repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network and Sharing Center. ‒ or - ▲ On the taskbar, right-click the network status icon, and then select Network & Internet Settings. 16 Chapter 3 Connecting to a network The wireless light indicates the overall power state of your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button...
... repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network and Sharing Center. ‒ or - ▲ On the taskbar, right-click the network status icon, and then select Network & Internet Settings. 16 Chapter 3 Connecting to a network The wireless light indicates the overall power state of your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button...
User Guide
Page 31
... Start button, select HP Help and Support, and then select HP Documentation. Use the audio control panel to view and control audio settings. ▲ Type control panel in (microphone) combo jack on an external Thunderbolt device, connect the Thunderbolt device according to a network. Using video Your computer is connected to the correct port on the computer, using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt device to your viewing enjoyment, use one end of the USB Type-C cable to adjust system volume, change sound settings: ▲ Type control...
... Start button, select HP Help and Support, and then select HP Documentation. Use the audio control panel to view and control audio settings. ▲ Type control panel in (microphone) combo jack on an external Thunderbolt device, connect the Thunderbolt device according to a network. Using video Your computer is connected to the correct port on the computer, using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt device to your viewing enjoyment, use one end of the USB Type-C cable to adjust system volume, change sound settings: ▲ Type control...
User Guide
Page 43
... approved AC adapter or an optional docking device or expansion product. WARNING! Exit Hibernation by HP, or a compatible AC adapter purchased from HP Resolving a low battery level when no power source is available Save your area for battery disposal. Type support in this product cannot be replaced, contact support. Removing or replacing the battery could affect your battery should be easily replaced by users themselves. Factory-sealed battery To monitor the status...
... approved AC adapter or an optional docking device or expansion product. WARNING! Exit Hibernation by HP, or a compatible AC adapter purchased from HP Resolving a low battery level when no power source is available Save your area for battery disposal. Type support in this product cannot be replaced, contact support. Removing or replacing the battery could affect your battery should be easily replaced by users themselves. Factory-sealed battery To monitor the status...
User Guide
Page 45
... on solid-state drives. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. A hard drive installed in optimal condition. This chapter explains how to AC power. 2. A short time...
... on solid-state drives. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. A hard drive installed in optimal condition. This chapter explains how to AC power. 2. A short time...
User Guide
Page 50
... restart the tablet, and then quickly hold down the volume up Windows Hello, follow the on -screen instructions to your notebook. Turn on -screen keyboard, which displays in tablet mode, cannot access Setup Utility. 1. Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in by swiping your finger or looking at the camera. To set , change, or delete an administrator or...
... restart the tablet, and then quickly hold down the volume up Windows Hello, follow the on -screen instructions to your notebook. Turn on -screen keyboard, which displays in tablet mode, cannot access Setup Utility. 1. Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in by swiping your finger or looking at the camera. To set , change, or delete an administrator or...
User Guide
Page 51
... alerts regarding Windows updates, which may include security updates. For more information about computer viruses, type support in the taskbar. You can disable programs, utilities, or the operating system, or cause them , and in order to and from Microsoft as soon as a trial offer. Using antivirus software Computer viruses can install these updates automatically. Using firewall software Firewalls are two types of your home network to protect...
... alerts regarding Windows updates, which may include security updates. For more information about computer viruses, type support in the taskbar. You can disable programs, utilities, or the operating system, or cause them , and in order to and from Microsoft as soon as a trial offer. Using antivirus software Computer viruses can install these updates automatically. Using firewall software Firewalls are two types of your home network to protect...
User Guide
Page 52
... your wireless network When you set up your computer and information HP Managed Services helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. Select the Start button, select Settings, and then select Update & security. 2. Securing your network from being permanently lost or damaged through a virus attack or a software or hardware failure. You can quickly download and install the software...
... your wireless network When you set up your computer and information HP Managed Services helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. Select the Start button, select Settings, and then select Update & security. 2. Securing your network from being permanently lost or damaged through a virus attack or a software or hardware failure. You can quickly download and install the software...
User Guide
Page 54
... adapter. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. During the download and installation, follow these steps: a. Type support in the taskbar. 2. or - Follow the on your hard drive designation. Follow the on -screen instructions. If no instructions appear, follow these instructions: ● Do not disconnect power from your selection to download your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Type file in an optional docking device...
... adapter. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. During the download and installation, follow these steps: a. Type support in the taskbar. 2. or - Follow the on your hard drive designation. Follow the on -screen instructions. If no instructions appear, follow these instructions: ● Do not disconnect power from your selection to download your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Type file in an optional docking device...
User Guide
Page 62
..., you must be connected to the Internet to access the Get Help app. ● If you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. Restore and recovery There are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery partition (select products...
..., you must be connected to the Internet to access the Get Help app. ● If you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. Restore and recovery There are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery partition (select products...
User Guide
Page 64
... the computer. To change the selection to recover the original system. For tablets without keyboards: ▲ Turn on page 50. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; See Changing the computer boot order on -screen instructions. Follow the on page 54. 3. see Using HP Recovery media (select products only) on or restart the tablet, and then quickly hold down the volume down the volume up , restoring, and recovering
... the computer. To change the selection to recover the original system. For tablets without keyboards: ▲ Turn on page 50. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; See Changing the computer boot order on -screen instructions. Follow the on page 54. 3. see Using HP Recovery media (select products only) on or restart the tablet, and then quickly hold down the volume down the volume up , restoring, and recovering
User Guide
Page 69
... battery charge 31 battery information, finding 32 battery power 31 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order changing 54 buttons left TouchPad 9 power 11 right TouchPad 9 C camera using 20 caps lock light, identifying 10 caring for your computer 36 cleaning your computer 36 components bottom 14 display 8 keyboard area 9 left side 7 right side 5 connecting to a network 16 connecting to a wireless network 16 connecting to a WLAN 17 connecting...
... battery charge 31 battery information, finding 32 battery power 31 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order changing 54 buttons left TouchPad 9 power 11 right TouchPad 9 C camera using 20 caps lock light, identifying 10 caring for your computer 36 cleaning your computer 36 components bottom 14 display 8 keyboard area 9 left side 7 right side 5 connecting to a network 16 connecting to a wireless network 16 connecting to a WLAN 17 connecting...
User Guide
Page 70
... software, using 41 J jacks RJ-45 (network) 5, 6 K keyboard and optional mouse using 28 keyboard backlight action key 13 keypad integrated numeric 12 keys action 12 airplane mode 14 esc 12 fn 12 num lock 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 14 wireless certification 15 WLAN 15 lights caps lock 10 drive 7 mute 10 power 5, 6, 10 locating information hardware 4 software 4 low battery level 32 M maintenance Disk Cleanup 35 Disk Defragmenter 35 updating programs and drivers 36 managing power 29 MEID number 18 memory card reader, identifying 7 memory card...
... software, using 41 J jacks RJ-45 (network) 5, 6 K keyboard and optional mouse using 28 keyboard backlight action key 13 keypad integrated numeric 12 keys action 12 airplane mode 14 esc 12 fn 12 num lock 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 14 wireless certification 15 WLAN 15 lights caps lock 10 drive 7 mute 10 power 5, 6, 10 locating information hardware 4 software 4 low battery level 32 M maintenance Disk Cleanup 35 Disk Defragmenter 35 updating programs and drivers 36 managing power 29 MEID number 18 memory card reader, identifying 7 memory card...
User Guide
Page 71
... 7 USB Type-C port with HP Sleep and Charge, identifying 5 USB Type-C port, connecting 21, 24 using passwords 39 using the keyboard and optional mouse 28 using the TouchPad 25 wireless controls button 16 operating system 16 wireless light 16 wireless network (WLAN) connecting 17 corporate WLAN connection 17 functional range 17 public WLAN connection 17 wireless network, securing 42 WLAN antennas, identifying 8 WLAN device 15 WLAN label 15 WWAN device 18 V vents, identifying 14 video HDMI port 22 Thunderbolt port device 21 USB Type-C 24 wireless displays 24 video, using 21 volume adjusting 13...
... 7 USB Type-C port with HP Sleep and Charge, identifying 5 USB Type-C port, connecting 21, 24 using passwords 39 using the keyboard and optional mouse 28 using the TouchPad 25 wireless controls button 16 operating system 16 wireless light 16 wireless network (WLAN) connecting 17 corporate WLAN connection 17 functional range 17 public WLAN connection 17 wireless network, securing 42 WLAN antennas, identifying 8 WLAN device 15 WLAN label 15 WWAN device 18 V vents, identifying 14 video HDMI port 22 Thunderbolt port device 21 USB Type-C 24 wireless displays 24 video, using 21 volume adjusting 13...
Maintenance and Service Guide
Page 37
... only parts. Disconnect all external devices connected to the computer. 3. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are spared at the bottom of your country or region, and then follow these parts can damage the computer or void the warranty. Display subcomponents (bezel, panel, camera) NOTE: Display assemblies are on page 64 illustrates removing display...
... only parts. Disconnect all external devices connected to the computer. 3. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are spared at the bottom of your country or region, and then follow these parts can damage the computer or void the warranty. Display subcomponents (bezel, panel, camera) NOTE: Display assemblies are on page 64 illustrates removing display...
Maintenance and Service Guide
Page 78
... on your hard drive. 70 Chapter 6 Using Setup Utility (BIOS) b. Follow the on your selection to download your hard drive where the BIOS update is downloaded. Make a note of the path to the location on -screen instructions to the hard drive. BIOS installation procedures vary. If no instructions appear, follow these steps: 1. Using the hard drive path you are ready to reliable external power using the AC adapter. Click Updates, and then click Check for example, filename.exe). Type file...
... on your hard drive. 70 Chapter 6 Using Setup Utility (BIOS) b. Follow the on your selection to download your hard drive where the BIOS update is downloaded. Make a note of the path to the location on -screen instructions to the hard drive. BIOS installation procedures vary. If no instructions appear, follow these steps: 1. Using the hard drive path you are ready to reliable external power using the AC adapter. Click Updates, and then click Check for example, filename.exe). Type file...
Maintenance and Service Guide
Page 103
... screen 12 screen brightness 12 speaker volume 12 stop 12 switch screen image 12 using 12 wireless 12 airplane mode key 13 antenna illustrated 20 antennas removing 65, 66 audio adjusting volume 12 audio board removing 57 spare part number 16 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backups 71 battery illustrated 16 removing 39 BIOS determining version 69 downloading an update 70 starting the Setup Utility 69 updating 69 Bluetooth label 14 boot order changing 75 bottom cover illustrated 18 removing 36 buttons left TouchPad 8 power...
... screen 12 screen brightness 12 speaker volume 12 stop 12 switch screen image 12 using 12 wireless 12 airplane mode key 13 antenna illustrated 20 antennas removing 65, 66 audio adjusting volume 12 audio board removing 57 spare part number 16 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backups 71 battery illustrated 16 removing 39 BIOS determining version 69 downloading an update 70 starting the Setup Utility 69 updating 69 Bluetooth label 14 boot order changing 75 bottom cover illustrated 18 removing 36 buttons left TouchPad 8 power...
Maintenance and Service Guide
Page 104
... lock 11 Windows 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 lights caps lock 9 drive 6 mute 9 power 5, 9 M M.2 solid-state drive specifications 86, 87 mass storage devices illustrated 21 precautions 26 memory card reader, identifying 6 memory card, identifying 6 memory module illustrated 17 product description 1 removing 43 microphone 2 minimized image recovery 74 minimized image, creating 73 model name 1 mute light, identifying 9 mute volume action key 12 N next track action key 12 num lock key, identifying 11 O operating...
... lock 11 Windows 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 lights caps lock 9 drive 6 mute 9 power 5, 9 M M.2 solid-state drive specifications 86, 87 mass storage devices illustrated 21 precautions 26 memory card reader, identifying 6 memory card, identifying 6 memory module illustrated 17 product description 1 removing 43 microphone 2 minimized image recovery 74 minimized image, creating 73 model name 1 mute light, identifying 9 mute volume action key 12 N next track action key 12 num lock key, identifying 11 O operating...
Maintenance and Service Guide
Page 105
display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 internal card 3 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 3 processor 1 product name 1 security 4 serviceability 4 video 2 wireless 2 product name 1 product name and number, computer 14 R recover options 73 recovery discs 72, 75 HP Recovery Manager 73 media 75 starting 74 supported discs 72 system 73 USB flash drive 75 using HP Recovery media 72 recovery media creating using HP Recovery Manager 72 using 71 recovery partition removing 75 regulatory information ...
display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 internal card 3 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 3 processor 1 product name 1 security 4 serviceability 4 video 2 wireless 2 product name 1 product name and number, computer 14 R recover options 73 recovery discs 72, 75 HP Recovery Manager 73 media 75 starting 74 supported discs 72 system 73 USB flash drive 75 using HP Recovery media 72 recovery media creating using HP Recovery Manager 72 using 71 recovery partition removing 75 regulatory information ...