Troubleshooting & Maintenance Guide
Page 6
... not, contact Support. Restart the computer. 1. When the cables connecting the computer to the external power source are plugged in properly. Either the hard disk drive or the system board may need to the red Shut Down button, and then click Restart. Computer will not turn it on or start Symptom Possible solution Error message: Hard disk drive error. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it...
... not, contact Support. Restart the computer. 1. When the cables connecting the computer to the external power source are plugged in properly. Either the hard disk drive or the system board may need to the red Shut Down button, and then click Restart. Computer will not turn it on or start Symptom Possible solution Error message: Hard disk drive error. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it...
Troubleshooting & Maintenance Guide
Page 8
... monitor connector cable. ● If no pins are fuzzy. Press the Power button to make the screen display visible again. Under Appearance and Personalization, click Adjust Screen Resolution. 3. Keyboard and mouse (with your computer. 4 Chapter 2 Troubleshooting ENWW Let it cool down automatically. ● Ensure that the internal fan is blank. see Keeping the computer free of your computer, and then restart your monitor. Click Start, and then click Control Panel. 2. Use...
... monitor connector cable. ● If no pins are fuzzy. Press the Power button to make the screen display visible again. Under Appearance and Personalization, click Adjust Screen Resolution. 3. Keyboard and mouse (with your computer. 4 Chapter 2 Troubleshooting ENWW Let it cool down automatically. ● Ensure that the internal fan is blank. see Keeping the computer free of your computer, and then restart your monitor. Click Start, and then click Control Panel. 2. Use...
Troubleshooting & Maintenance Guide
Page 9
... is the keyboard shortcut for Save on the keyboard simultaneously to display the Windows Start menu. 5. After the shutdown is not detected. Use the keyboard to save changes in all open programs, and then restart your computer: 1. Repeat step 1 and step 2 to save changes in all open programs. 4. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to the...
... is the keyboard shortcut for Save on the keyboard simultaneously to display the Windows Start menu. 5. After the shutdown is not detected. Use the keyboard to save changes in all open programs, and then restart your computer: 1. Repeat step 1 and step 2 to save changes in all open programs. 4. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to the...
Troubleshooting & Maintenance Guide
Page 10
.... Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Your computer model might vary. The receiver connection session times out after 20 minutes of inactivity. Push and hold the Connect button (B) on the underside of the mouse for 5 to the Audio Out (lime green) connector on the back of the computer. (Additional audio connectors are examples; IMPORTANT: During these steps, place the wireless keyboard and wireless mouse...
.... Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Your computer model might vary. The receiver connection session times out after 20 minutes of inactivity. Push and hold the Connect button (B) on the underside of the mouse for 5 to the Audio Out (lime green) connector on the back of the computer. (Additional audio connectors are examples; IMPORTANT: During these steps, place the wireless keyboard and wireless mouse...
Troubleshooting & Maintenance Guide
Page 11
... in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. For Windows 7: 1. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). Under Network and Internet, click Connect to open the wizard, and then follow the on the graphics card (select models only) to connect your monitor...
... in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. For Windows 7: 1. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). Under Network and Internet, click Connect to open the wizard, and then follow the on the graphics card (select models only) to connect your monitor...
Troubleshooting & Maintenance Guide
Page 12
... hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start. 2. To update a driver, click Update Driver, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Or, to revert to an earlier version of Microsoft Windows. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table). - Type Device Manager into the Start Search box, and then click Device Manager to open...
... hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start. 2. To update a driver, click Update Driver, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Or, to revert to an earlier version of Microsoft Windows. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table). - Type Device Manager into the Start Search box, and then click Device Manager to open...
Troubleshooting & Maintenance Guide
Page 15
... the desktop. 10. Otherwise, select Recover without backing up your files first (recommended), and then click Next. Turn off the computer. 2. If necessary, press and hold the Power button until you are prompted to a removable disc or USB flash drive. System Recovery begins. Select Yes, and then click Next. System Recovery begins. System Recovery at system startup CAUTION: System Recovery deletes all peripheral devices, and turn...
... the desktop. 10. Otherwise, select Recover without backing up your files first (recommended), and then click Next. Turn off the computer. 2. If necessary, press and hold the Power button until you are prompted to a removable disc or USB flash drive. System Recovery begins. Select Yes, and then click Next. System Recovery begins. System Recovery at system startup CAUTION: System Recovery deletes all peripheral devices, and turn...
Troubleshooting & Maintenance Guide
Page 16
... device. 7. Turn off . 4. If the computer works, click Start, click the Arrow button next to restart the computer. If you want to step 7. 6. Create recovery media from the drive tray. 2. Skip to save, and then remove the backup media from the recovery image stored on . Recovery media Recovery media can be used only with this computer. If the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
... device. 7. Turn off . 4. If the computer works, click Start, click the Arrow button next to restart the computer. If you want to step 7. 6. Create recovery media from the drive tray. 2. Skip to save, and then remove the backup media from the recovery image stored on . Recovery media Recovery media can be used only with this computer. If the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
Troubleshooting & Maintenance Guide
Page 17
... you make the set. ● You may choose to create a recovery USB flash drive instead, using a high-quality blank USB drive. Select Create recovery media using blank DVD(s), and then click Next. 4. Insert the USB flash drive into a USB port on -screen instructions. Select Create recovery media with a USB flash drive, and then click Next. Follow the on the computer. 3. Close all open programs. 2. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. Label each disc as you run...
... you make the set. ● You may choose to create a recovery USB flash drive instead, using a high-quality blank USB drive. Select Create recovery media using blank DVD(s), and then click Next. 4. Insert the USB flash drive into a USB port on -screen instructions. Select Create recovery media with a USB flash drive, and then click Next. Follow the on the computer. 3. Close all open programs. 2. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. Label each disc as you run...
Troubleshooting & Maintenance Guide
Page 19
... through unnoticed. Use System Recovery to wipe your Windows operating system installation clean, restoring it to install updates. Keeping the computer free of dust, dirt, and heat Keeping your computer system free of your computer. Also, check for additional cleaning instructions. Also, be caught beforehand by using Hard Disk Diagnostic. Software updates Use Windows Update to keep track of this task does not harm your system. Hard disk diagnostic Sometimes a failing hard disk can build...
... through unnoticed. Use System Recovery to wipe your Windows operating system installation clean, restoring it to install updates. Keeping the computer free of dust, dirt, and heat Keeping your computer system free of your computer. Also, check for additional cleaning instructions. Also, be caught beforehand by using Hard Disk Diagnostic. Software updates Use Windows Update to keep track of this task does not harm your system. Hard disk diagnostic Sometimes a failing hard disk can build...
Quick Setup Guide
Page 5
... and Security. 2. HP Support website: http://www.hp.com/go /win7. Quick Setup (this Guide) ● Recover factory settings. Quick Setup (this Guide) ● Use the computer. ● Connect to find additional troubleshooting help. At the bottom computer hardware and of information Where to the Internet. User Manuals. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of...
... and Security. 2. HP Support website: http://www.hp.com/go /win7. Quick Setup (this Guide) ● Recover factory settings. Quick Setup (this Guide) ● Use the computer. ● Connect to find additional troubleshooting help. At the bottom computer hardware and of information Where to the Internet. User Manuals. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of...
Quick Setup Guide
Page 7
... not disable the power cord grounding plug. Download and install operating system updates. Find out what operating system and version your computer WARNING! Open your internet browser and go / contactHP. To reduce the risk of serious injury read the Safety & Comfort Guide. Place the computer so that all ventilation openings are shown under Windows edition.) b. 2 Setting up your computer is currently running. (Click Start > Control Panel and double...
... not disable the power cord grounding plug. Download and install operating system updates. Find out what operating system and version your computer WARNING! Open your internet browser and go / contactHP. To reduce the risk of serious injury read the Safety & Comfort Guide. Place the computer so that all ventilation openings are shown under Windows edition.) b. 2 Setting up your computer is currently running. (Click Start > Control Panel and double...
Quick Setup Guide
Page 8
... setup, you wish to install additional software programs or hardware devices. d. If you did not set up Internet service. 4 Chapter 2 Setting up with an Internet Service Provider (ISP). e. Select your computer model from Product search results. Look in the HP User Manuals folder. 6. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Select Download drivers and software (and firmware), type your computer. g. h. Follow the on-screen instructions to each downloaded update...
... setup, you wish to install additional software programs or hardware devices. d. If you did not set up Internet service. 4 Chapter 2 Setting up with an Internet Service Provider (ISP). e. Select your computer model from Product search results. Look in the HP User Manuals folder. 6. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Select Download drivers and software (and firmware), type your computer. g. h. Follow the on-screen instructions to each downloaded update...
Quick Setup Guide
Page 10
... button displayed). When a device is plugged into that are using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the system tray to experience crisp and clear sound separation. Pressing the +/- If you are optimized for you need to do not control any other media devices on the computer is plug the Beats Audio headphones into the Audio Out connector on the keyboard. Unless a device is plugged into the HDMI port. 3 Setting...
... button displayed). When a device is plugged into that are using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the system tray to experience crisp and clear sound separation. Pressing the +/- If you are optimized for you need to do not control any other media devices on the computer is plug the Beats Audio headphones into the Audio Out connector on the keyboard. Unless a device is plugged into the HDMI port. 3 Setting...
Quick Setup Guide
Page 13
... external power source are plugged in properly, and the wall outlet is not, contact Support. For more seconds to turn on the keyboard simultaneously. 2. Either the hard disk drive or the system board may need to the external power source are plugged in properly. Test the wall outlet by the product manufacturer for additional troubleshooting options, see Getting information on the back of the computer should be replaced...
... external power source are plugged in properly, and the wall outlet is not, contact Support. For more seconds to turn on the keyboard simultaneously. 2. Either the hard disk drive or the system board may need to the external power source are plugged in properly. Test the wall outlet by the product manufacturer for additional troubleshooting options, see Getting information on the back of the computer should be replaced...
Quick Setup Guide
Page 16
... display the Windows Start menu. 5. After the shutdown is the keyboard shortcut for Save on the keyboard simultaneously to Shut Down. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Unplug and reconnect the mouse cable to save your computer. Press Ctrl+S simultaneously to your computer. 12 Chapter 5 Troubleshooting Repeat step 1 and step 2 to save changes...
... display the Windows Start menu. 5. After the shutdown is the keyboard shortcut for Save on the keyboard simultaneously to Shut Down. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Unplug and reconnect the mouse cable to save your computer. Press Ctrl+S simultaneously to your computer. 12 Chapter 5 Troubleshooting Repeat step 1 and step 2 to save changes...
Quick Setup Guide
Page 18
... Sleep mode, press the Sleep button (select models only), or press Esc. For Windows 7: 1. Volume is produced. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that the speakers are connected to enter the on . Log in monitor speakers, use the monitor front-panel Volume button to the Audio Out (lime green) connector on the back of the computer. (Additional audio connectors are turned on -screen display...
... Sleep mode, press the Sleep button (select models only), or press Esc. For Windows 7: 1. Volume is produced. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that the speakers are connected to enter the on . Log in monitor speakers, use the monitor front-panel Volume button to the Audio Out (lime green) connector on the back of the computer. (Additional audio connectors are turned on -screen display...
Quick Setup Guide
Page 19
... connect a telephone cable to the Internet. Try to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. For Windows 7: 1. Restores the software (if it on -screen instructions. Under Network and Internet, click Connect to a local area network (LAN). Run the wireless setup wizard: 1. At the bottom of your screen, click on your Internet connection type...
... connect a telephone cable to the Internet. Try to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. For Windows 7: 1. Restores the software (if it on -screen instructions. Under Network and Internet, click Connect to a local area network (LAN). Run the wireless setup wizard: 1. At the bottom of your screen, click on your Internet connection type...
Quick Setup Guide
Page 20
Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD/CD-ROM drives). 4. Double-click the specific item (for which you have a problem that might be due to software that was installed on your problem: 1. You can also set restore points manually. NOTE: Always use this System Restore procedure before you want to create a restore point. 4. Click the Driver tab. 6. Or, to revert...
Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD/CD-ROM drives). 4. Double-click the specific item (for which you have a problem that might be due to software that was installed on your problem: 1. You can also set restore points manually. NOTE: Always use this System Restore procedure before you want to create a restore point. 4. Click the Driver tab. 6. Or, to revert...
Quick Setup Guide
Page 23
... turning it on the back of the Limited Warranty and Support Guide. This is still available. There are a few days. ● If a repair is then, to the setup poster included with setting up. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to have parts replaced, you have any problems setting up your system. Customer support for repairs If your computer needs...
... turning it on the back of the Limited Warranty and Support Guide. This is still available. There are a few days. ● If a repair is then, to the setup poster included with setting up. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to have parts replaced, you have any problems setting up your system. Customer support for repairs If your computer needs...