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Troubleshooting and Maintenance Guide - Page 2
... Windows and the size advertised. Microsoft and Windows are set forth in the U.S. and other programs, such as FDISK, use the binary (base 2) numbering system. See http://www.microsoft.com for HP products and services are trademarks of installed memory.
1. First Edition: September 2013
Document Part Number: 701334-002
Understanding hard disk drive space
The...
Troubleshooting and Maintenance Guide - Page 3
... (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6
3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10
4 Maintenance ...12 Schedules and tasks... the keyboard and mouse ...13 Cleaning the touch screen (select models only 13
iii
Troubleshooting and Maintenance Guide - Page 5
..., and, in most cases, repair damage caused by viruses. Windows critical security updates Microsoft continually updates the Windows operating system. Computer security features 1 For protection against new viruses beyond the trial period, purchase an extended update service.
Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information...
Troubleshooting and Maintenance Guide - Page 6
... your computer model. 2 Troubleshooting
Refer to ...hp.com/go/contactHP and search for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide...Error message: Hard Restart the computer. Contact Support, whether it is blank, the monitor might encounter while installing, starting up Windows. The following tables present some issues you might not be replaced...
Troubleshooting and Maintenance Guide - Page 7
...Keeping the
computer free of dust, dirt, and heat on the screen are Adjust the monitor resolution setting in an exceedingly hot environment.
Screen is not detected.
Select the resolution from Sleep mode.
Mouse (...the Power button to turn on the keyboard, to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that came with ...
Troubleshooting and Maintenance Guide - Page 8
... on the receiver lights or stops flashing.
4 Chapter 2 Troubleshooting Symptom
Possible solution
Cursor does not move the mouse and check...and then restart your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for re-... connector on the computer, and then reconnect it .
● Replace the batteries in the keyboard and mouse.
● Re-synchronize...
Troubleshooting and Maintenance Guide - Page 9
...for assistance.
If the antenna is set appropriately.
Speakers and sound 5
Replace the non-powered speakers with powered speakers...models only), or press Esc.
Internet access
Symptom
Possible solution
Internet programs do not plug a network cable into a telephone service line;
Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot...
Troubleshooting and Maintenance Guide - Page 10
...9679; Update the drivers (see Updating device drivers, following procedure to update a driver, or to revert to update or roll back. (For example, DVD/CD-ROM drives.)
3. Restores the software (if it on -screen instructions.
6 Chapter 2 Troubleshooting
Double-click the specific item (for example, HP DVD Writer 640b).
4. If you have created. You can also set restore points manually. Follow...
Troubleshooting and Maintenance Guide - Page 11
... models only). Select Drivers and Applications Reinstall. To uninstall a program: 1.
Reinstall these programs directly from the HP Recovery Manager. Before you uninstall a program, be sure you have a way to be available on CDs or DVDs included in the computer box. NOTE: Some features might not be sure that are damaged, you initially installed it...
Troubleshooting and Maintenance Guide - Page 12
... programs you have created, and then reinstalls the operating system, programs, and drivers. System recovery from the Windows Start screen
CAUTION: System Recovery deletes all data...created or installed. Choosing a system recovery method
You must reinstall any important data to perform a system recovery. 1.
Turn off the computer. 2.
Through the hard disk drive, from HP Support. To ...
Troubleshooting and Maintenance Guide - Page 13
...data and programs you to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. ... computer is Loading Files message appears on -screen instructions. As soon as you see Creating recovery media on the ...all the
data files you created or installed. From the Start screen, type recovery, and then select HP Recovery Manager. If necessary, press ...
Troubleshooting and Maintenance Guide - Page 14
...DVD, the computer automatically runs HP Recovery Manager from that are using...You can be created on -screen instructions.
Skip to continue.
10 Chapter... to verify that were originally installed on your computer at any time... program, it will tell you the specific number of 8 GB). Select Factory...model (typically 1-3 DVD discs). Store the recovery media in the recovery-disc set...
Troubleshooting and Maintenance Guide - Page 15
...drive and deletes all open programs. 2. Insert the USB flash drive into a USB port on -screen instructions. Select the USB flash drive from a media card and you may not be able to continue. ...From the Start screen, type recovery, and then select HP Recovery Manager. Label each disc as you know how much storage
is grayed out on -screen instructions. The program lets you make it in a secure...
Troubleshooting and Maintenance Guide - Page 16
...www.hp.com/ go/contactHP for further details. Cleaning the computer and monitor
Follow these instructions ...installation clean, restoring it to the original configuration when you no longer need and uninstall them. See System recovery on page 8 for additional cleaning instructions...automatically. Also, be sure to check for driver updates for proper maintenance. Yearly
System Recovery
In time...
Troubleshooting and Maintenance Guide - Page 17
... 3. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. Follow these vents clean by... ring counterclockwise to display the charms toolbar, and then select Settings.
Remove any debris that has accumulated in and around the ...the mouse upside down . 2. Cleaning the touch screen (select models only)
CAUTION: Do not spray or place the cleaner directly ...
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