HP Pavilion 23-b300 Support and Manuals
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Troubleshooting and Maintenance Guide - Page 2
... the binary (base 2) numbering system. The only warranties for purposes other limited viewing uses only unless otherwise authorized by Microsoft Windows and the size advertised.
HP supports lawful use of Microsoft Corporation in the express warranty statements accompanying such products and services.
Confirm the Total Installed Memory.
Troubleshooting and Maintenance Guide - Page 3
... (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6
3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10
4 Maintenance ...12 Schedules and tasks... the keyboard and mouse ...13 Cleaning the touch screen (select models only 13
iii
Troubleshooting and Maintenance Guide - Page 5
... an extended update service.
Windows critical security updates Microsoft continually updates the Windows operating system. 1 Protecting your computer
Your computer contains features that you choose to secure computer information. Computer security features
Computer risk
Computer feature
Unauthorized use .
Unauthorized access to Setup Utility, Administrator password BIOS settings, and...
Troubleshooting and Maintenance Guide - Page 6
...problems, such as issues with a monitor or a printer. Contact Support...Error message: Invalid system disk or Non-System disk or Disk error. 2 Troubleshooting
Refer...troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp...
The computer should be replaced. The following tables present...start
Symptom
Possible solution
Error message: Hard Restart ...
Troubleshooting and Maintenance Guide - Page 7
...the mouse is not detected. Computer shuts down menu.
3. Check Power Settings.
● The computer might not have an internal fan.)
Display (...bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are not ... that the internal fan is blank. Press the Sleep button (select models only), or Esc on the computer. Reconnect the power plug to the...
Troubleshooting and Maintenance Guide - Page 8
...LED on the computer, and then reconnect it .
● Replace the batteries in all -programs).
3. Push and hold the Connect... on the receiver lights or stops flashing.
4 Chapter 2 Troubleshooting Symptom
Possible solution
Cursor does not move the mouse and check... then restart your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for re-synchronization...
Troubleshooting and Maintenance Guide - Page 9
..., select Troubleshoot common computer problems, and then select Troubleshoot audio playback...service provider (ISP) for your system has an external antenna, try to move the antenna to enter the on-screen display (OSD) and ensure that audio is set appropriately. Speakers and sound 5 Possible solution
Ensure that the volume is enabled and that you are turned on -screen instructions. Replace...
Troubleshooting and Maintenance Guide - Page 10
... that was installed on -screen instructions. Follow the on the System Properties screen.
5. This erases all open programs. 2. Double-click the specific item (for example, HP DVD Writer 640b).
4.
From the Start screen, type control panel, and then select Control Panel.
3. Software troubleshooting
Symptom To repair software problems, try these methods:
Updating device drivers
Microsoft...
Troubleshooting and Maintenance Guide - Page 11
... in the list of programs you can reinstall it by using the HP Recovery Manager program (select models only). Or check to reinstall software programs that are damaged, you... your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. From the Start screen, type recovery, and then select HP Recovery Manager. Select Drivers and Applications ...
Troubleshooting and Maintenance Guide - Page 12
... from a recovery image, see System recovery from HP Support.
Through recovery discs purchased from the Windows Start ...the operating system, programs, and drivers. Run System Recovery from recovery media...media, see Microsoft System Restore under Software troubleshooting on page 10. Back up any software ... This includes software that was not installed on your hard disk drive. NOTE:...
Troubleshooting and Maintenance Guide - Page 13
... Press the Power button to continue.
5. Follow the on -screen instructions. To create recovery media, see the initial company logo screen appear,...From the Start screen, type recovery, and then select HP Recovery Manager.
If the computer works, from the computer...created or installed. When the recovery is working , follow these steps to display the charms toolbar, select Settings, select ...
Troubleshooting and Maintenance Guide - Page 14
...-quality discs to create your set of 8 GB). NOTE: You...The next time you the specific number of Microsoft Windows. ...HP Recovery Manager. Press the Power button to verify that are prompted to choose between running System Recovery from that were originally installed on the media is normal for your computer model....
7. Follow the on-screen instructions. You can be prompted to insert...
Troubleshooting and Maintenance Guide - Page 15
...for creating recovery media. The program lets you know how much storage
is grayed out on -screen instructions. Click Next.
Close all on files on the computer. 3. Select Recovery Media Creation, select ... GB is the minimum), it . 6. From the Start screen, type recovery, and then select HP Recovery Manager. Follow the on the screen. Be sure to create the recovery drive. Recovery media 11...
Troubleshooting and Maintenance Guide - Page 16
...be sure to check for driver updates for visible signs of dust...hp.com/ go/contactHP for further details.
Software updates
Use Windows Update to an external hard disk drive. Make a backup of the keyboard and mouse, not work smoothly and effectively. See System recovery on page 8 for additional cleaning instructions...wipe your Windows operating system installation clean, restoring it works ...
Troubleshooting and Maintenance Guide - Page 17
...use water on the screen;
After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. spray the cleaner into the cloth, and then ...isopropyl (rubbing) alcohol to display the charms toolbar, and then select Settings. Turn the mouse upside down . 2. Cleaning the touch screen (select models only)
CAUTION: Do not spray or place the cleaner directly on the...
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