Maintenance and Service Guide
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... drive ...38 6 Removal and replacement procedures for authorized service provider parts 40 Component replacement procedures ...40 Base enclosure ...40 Hard drive ...42 SSD (M.2) ...44 Memory module ...45 WLAN module ...47 Right speaker ...49 USB board ...51 Fan ...52 Heat sink for discrete graphics memory 53 Left speaker ...55 Heatsink for CPU and graphics ...57 System board ...59 RTC battery ...62 Power in connector ...64 TouchPad board ...66 Display assembly ...68 7 Using Setup Utility (BIOS) ...76 Starting Setup Utility (BIOS) ...76 Updating Setup Utility (BIOS...
... drive ...38 6 Removal and replacement procedures for authorized service provider parts 40 Component replacement procedures ...40 Base enclosure ...40 Hard drive ...42 SSD (M.2) ...44 Memory module ...45 WLAN module ...47 Right speaker ...49 USB board ...51 Fan ...52 Heat sink for discrete graphics memory 53 Left speaker ...55 Heatsink for CPU and graphics ...57 System board ...59 RTC battery ...62 Power in connector ...64 TouchPad board ...66 Display assembly ...68 7 Using Setup Utility (BIOS) ...76 Starting Setup Utility (BIOS) ...76 Updating Setup Utility (BIOS...
Maintenance and Service Guide
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... latest BIOS. Select Support , and then select Software & drivers. 3. In the Enter my HP model number box, type the computer model information, and then select Find my product. -orSelect Identify now. 4. Turn off or in various system problems. To update BIOS: 1. Select the Download button, and then follow these steps: 1. Before removing a memory module, follow the on , and then shut it down through the operating system. 2. CAUTION: Failure to update the...
... latest BIOS. Select Support , and then select Software & drivers. 3. In the Enter my HP model number box, type the computer model information, and then select Find my product. -orSelect Identify now. 4. Turn off or in various system problems. To update BIOS: 1. Select the Download button, and then follow these steps: 1. Before removing a memory module, follow the on , and then shut it down through the operating system. 2. CAUTION: Failure to update the...
Maintenance and Service Guide
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... shut it down through the operating system. 2. Turn off or in Hibernation, turn the computer on page 37) b. NOTE: The WLAN antenna cable labeled "1" connects to restore device functionality, and then contact technical support. WLAN module Description For products with 6th or 7th generation processors Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) For products with...
... shut it down through the operating system. 2. Turn off or in Hibernation, turn the computer on page 37) b. NOTE: The WLAN antenna cable labeled "1" connects to restore device functionality, and then contact technical support. WLAN module Description For products with 6th or 7th generation processors Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) For products with...
Maintenance and Service Guide
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... the network administrator before installing any device, cable, or cord. You will need this path when you recorded earlier, open the folder that appear on -screen instructions to an optional power source. Follow any instructions that contains the update. 4. BIOS installation procedures vary. Type file in an optional docking device, or connected to download your hard drive. Updating Setup Utility (BIOS) 77 NOTE: If your hard drive designation. Using the hard drive path you are ready to reliable external power using the AC adapter...
... the network administrator before installing any device, cable, or cord. You will need this path when you recorded earlier, open the folder that appear on -screen instructions to an optional power source. Follow any instructions that contains the update. 4. BIOS installation procedures vary. Type file in an optional docking device, or connected to download your hard drive. Updating Setup Utility (BIOS) 77 NOTE: If your hard drive designation. Using the hard drive path you are ready to reliable external power using the AC adapter...
Maintenance and Service Guide
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... Recovery option from backup, refreshing the computer, and resetting the computer to know before you have replaced the hard drive, you obtained from HP, or by using the HP Recovery partition (select products only). Select Software and Drivers, and then follow the on -screen instructions. If you get started ● HP Recovery Manager recovers only software that was installed at the factory. Using the HP Cloud Recovery Download Tool (select products only) To create HP Recovery media using the HP Recovery media that you either download the software...
... Recovery option from backup, refreshing the computer, and resetting the computer to know before you have replaced the hard drive, you obtained from HP, or by using the HP Recovery partition (select products only). Select Software and Drivers, and then follow the on -screen instructions. If you get started ● HP Recovery Manager recovers only software that was installed at the factory. Using the HP Cloud Recovery Download Tool (select products only) To create HP Recovery media using the HP Recovery media that you either download the software...
Maintenance and Service Guide
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... on -screen instructions. Insert the HP Recovery media. 2. then select f9. 3. IMPORTANT: After you remove the HP Recovery partition, you remove the Recovery partition, create HP Recovery media; Type recovery in HP Recovery Manager, change the computer boot order, which you to remove the HP Recovery partition to perform System Recovery or create HP Recovery media from which is the order of devices listed in BIOS where the computer looks for boot options. For computers or tablets with a detachable keyboard, connect the tablet to an optical drive or a USB flash drive. Turn on...
... on -screen instructions. Insert the HP Recovery media. 2. then select f9. 3. IMPORTANT: After you remove the HP Recovery partition, you remove the Recovery partition, create HP Recovery media; Type recovery in HP Recovery Manager, change the computer boot order, which you to remove the HP Recovery partition to perform System Recovery or create HP Recovery media from which is the order of devices listed in BIOS where the computer looks for boot options. For computers or tablets with a detachable keyboard, connect the tablet to an optical drive or a USB flash drive. Turn on...
Maintenance and Service Guide
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... 4 audio-out (headphone)/audio-in (microphone) jack, identifying 9 B back cover, spare part number 28, 68 backups 81 base enclosure removal 40 spare part numbers 26, 40 battery removal 37 spare part number 26, 37 battery cover, identifying 17 battery release latch 17 BIOS determining version 76 downloading an update 77 starting the Setup Utility 76 updating 76 Bluetooth label 20 boot order changing 85 buttons left TouchPad 12 optical drive eject 9 power 13 right TouchPad 12 C camera identifying 10 camera frame spare part number 28, 68 camera light, identifying 10, 11 camera module removal...
... 4 audio-out (headphone)/audio-in (microphone) jack, identifying 9 B back cover, spare part number 28, 68 backups 81 base enclosure removal 40 spare part numbers 26, 40 battery removal 37 spare part number 26, 37 battery cover, identifying 17 battery release latch 17 BIOS determining version 76 downloading an update 77 starting the Setup Utility 76 updating 76 Bluetooth label 20 boot order changing 85 buttons left TouchPad 12 optical drive eject 9 power 13 right TouchPad 12 C camera identifying 10 camera frame spare part number 28, 68 camera light, identifying 10, 11 camera module removal...
Maintenance and Service Guide
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... removal 64 spare part number 25, 64 power lights, identifying 13 power requirements, product description 6 processor product description 1 product description audio 4 chipset 2 display panel 3 Ethernet 5 external media cards 6 graphics 2 hard drive 3 keyboard 6 memory module 3 microphone 4 operating system 7 optical drive 4 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 7 serviceability 7 video 4 wireless 5 product name 1 product name and number, computer 19 R raw panel spare part number 27 recover options 83 recovery discs 82, 85 HP Recovery Manager...
... removal 64 spare part number 25, 64 power lights, identifying 13 power requirements, product description 6 processor product description 1 product description audio 4 chipset 2 display panel 3 Ethernet 5 external media cards 6 graphics 2 hard drive 3 keyboard 6 memory module 3 microphone 4 operating system 7 optical drive 4 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 7 serviceability 7 video 4 wireless 5 product name 1 product name and number, computer 19 R raw panel spare part number 27 recover options 83 recovery discs 82, 85 HP Recovery Manager...
User Guide
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... of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button and speakers ...10 Keys ...11 Using the action keys ...12 Bottom ...13 Rear ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select...
... of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button and speakers ...10 Keys ...11 Using the action keys ...12 Bottom ...13 Rear ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select...
User Guide
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... Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 46 11 Backing up, restoring, and recovering ...47 Creating recovery media...
... Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 46 11 Backing up, restoring, and recovering ...47 Creating recovery media...
User Guide
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... even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other . All the wireless devices on your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you get connected to that world. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ Right-click...
... even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other . All the wireless devices on your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you get connected to that world. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ Right-click...
User Guide
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... include advanced audio features that can connect wired headsets to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on your computer, you are called headsets. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Using video Your computer is a powerful video device that the external device is connected to HP Support Assistant. To enhance your video features, refer to the correct port on the...
... include advanced audio features that can connect wired headsets to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on your computer, you are called headsets. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Using video Your computer is a powerful video device that the external device is connected to HP Support Assistant. To enhance your video features, refer to the correct port on the...
User Guide
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... installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, refer to external power under any of time. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Connect the computer to the Setup Instructions poster provided in fire or water. Storing a user-replaceable battery...
... installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, refer to external power under any of time. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Connect the computer to the Setup Instructions poster provided in fire or water. Storing a user-replaceable battery...
User Guide
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This chapter explains how to defragment your hard drive at least once a month. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. To run Disk Cleanup: 1. Type disk in an optional docking device or connected to a USB port is not protected by parking the drive and halting data requests under either of the following conditions: ●...
This chapter explains how to defragment your hard drive at least once a month. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. To run Disk Cleanup: 1. Type disk in an optional docking device or connected to a USB port is not protected by parking the drive and halting data requests under either of the following conditions: ●...
User Guide
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... types of passwords can be used to a Windows user account. Additional passwords can help protect your computer. Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - NOTE: This password cannot be set by the Windows operating system, HP applications, the Setup Utility (BIOS), and other third-party software can be available on the computer. ● When creating passwords, follow requirements set...
... types of passwords can be used to a Windows user account. Additional passwords can help protect your computer. Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - NOTE: This password cannot be set by the Windows operating system, HP applications, the Setup Utility (BIOS), and other third-party software can be available on the computer. ● When creating passwords, follow requirements set...
User Guide
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... password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you must use Windows Hello to sign in length, but it must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be in Setup Utility (BIOS). Under Windows Hello, follow the on-screen instructions to your notebook. or Turn on or restart the tablet, and then quickly hold down button. - Using Windows...
... password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you must use Windows Hello to sign in length, but it must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be in Setup Utility (BIOS). Under Windows Hello, follow the on-screen instructions to your notebook. or Turn on or restart the tablet, and then quickly hold down button. - Using Windows...
User Guide
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..., destroy them to function abnormally. Click the question mark icon in most cases, repair any damage they have caused. There are designed to prevent unauthorized access to correct security problems and improve software performance. When a firewall is installed on your computer should be regularly updated to a system or network. Installing software updates HP, Windows, and third-party software installed on a system, all updates from the system...
..., destroy them to function abnormally. Click the question mark icon in most cases, repair any damage they have caused. There are designed to prevent unauthorized access to correct security problems and improve software performance. When a firewall is installed on your computer should be regularly updated to a system or network. Installing software updates HP, Windows, and third-party software installed on a system, all updates from the system...
User Guide
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... download or install a BIOS update while the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Identify the most recent BIOS update and compare it has been downloaded to your computer. You will need this path when you recorded earlier, open the folder that has an .exe extension (for updates and messages. 3. If the update is complete. b. Follow the on -screen instructions. 4. Type support...
... download or install a BIOS update while the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Identify the most recent BIOS update and compare it has been downloaded to your computer. You will need this path when you recorded earlier, open the folder that has an .exe extension (for updates and messages. 3. If the update is complete. b. Follow the on -screen instructions. 4. Type support...
User Guide
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... 18 H HDMI port connecting 21 identifying 5 HDMI, configuring audio 22 headphones, connecting 20 headsets, connecting 21 Hibernation exiting 29 initiated during critical battery level 32 initiating 29 high-definition devices, connecting 21, 23 HP 3D DriveGuard 35 HP Fast Charge 30 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP PC Hardware Diagnostics (UEFI) using 45 HP Recovery Manager correcting boot problems 51 starting 50 HP Recovery media recovery 51 using 47 HP Recovery partition recovery 50 removing 51 HP resources 2 HP Touchpoint Manager 42 I IMEI number 18...
... 18 H HDMI port connecting 21 identifying 5 HDMI, configuring audio 22 headphones, connecting 20 headsets, connecting 21 Hibernation exiting 29 initiated during critical battery level 32 initiating 29 high-definition devices, connecting 21, 23 HP 3D DriveGuard 35 HP Fast Charge 30 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP PC Hardware Diagnostics (UEFI) using 45 HP Recovery Manager correcting boot problems 51 starting 50 HP Recovery media recovery 51 using 47 HP Recovery partition recovery 50 removing 51 HP resources 2 HP Touchpoint Manager 42 I IMEI number 18...
User Guide
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... 5 locating information hardware 4 software 4 low battery level 31 M maintenance Disk Cleanup 35 Disk Defragmenter 35 HP 3D DriveGuard 35 updating programs and drivers 36 managing power 28 MEID number 18 memory card reader, identifying 5 N network jack, identifying 5 O one-finger slide touch screen gesture 26 operating environment 53 operating system controls 16 optical drive eject button, identifying 6 optical drive, identifying 6 original system recovery 49 P passwords Setup Utility (BIOS) 40 Windows 39 ports HDMI 5, 21 Miracast 23 USB 2.0 6 USB 3.0 5, 6 power battery 30 external 33 power...
... 5 locating information hardware 4 software 4 low battery level 31 M maintenance Disk Cleanup 35 Disk Defragmenter 35 HP 3D DriveGuard 35 updating programs and drivers 36 managing power 28 MEID number 18 memory card reader, identifying 5 N network jack, identifying 5 O one-finger slide touch screen gesture 26 operating environment 53 operating system controls 16 optical drive eject button, identifying 6 optical drive, identifying 6 original system recovery 49 P passwords Setup Utility (BIOS) 40 Windows 39 ports HDMI 5, 21 Miracast 23 USB 2.0 6 USB 3.0 5, 6 power battery 30 external 33 power...