Maintenance and Service Guide
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... 116 Restoring factory default settings in Setup Utility 116 Exiting Setup Utility ...116 viii Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 112 Starting Setup Utility (BIOS) ...112 Updating the BIOS ...112 Determining the BIOS version 112 Downloading a BIOS update 113 Using HP PC Hardware Diagnostics (UEFI 113 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 114 8 Ubuntu Linux - 5 Removal and replacement procedures for Customer Self-Repair parts 64 Component replacement procedures 64 Battery ...65 Optical drive ...66 6 Removal and replacement procedures...
... 116 Restoring factory default settings in Setup Utility 116 Exiting Setup Utility ...116 viii Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 112 Starting Setup Utility (BIOS) ...112 Updating the BIOS ...112 Determining the BIOS version 112 Downloading a BIOS update 113 Using HP PC Hardware Diagnostics (UEFI 113 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 114 8 Ubuntu Linux - 5 Removal and replacement procedures for Customer Self-Repair parts 64 Component replacement procedures 64 Battery ...65 Optical drive ...66 6 Removal and replacement procedures...
Maintenance and Service Guide
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...a restore image on a USB device 128 Performing recovery using HP Recovery Manager 126 What you need to know 126 Using the HP Recovery partition (select models only 126 Using HP Recovery media to recover 127 Changing the computer boot order 127 Removing the HP Recovery partition (select models only 127 11 Ubuntu Linux - Updating the BIOS ...117 Determining the BIOS version 117 Downloading a BIOS update 117 Using Advanced System Diagnostics 118 9 Specifications ...119 Computer specifications ...119 Display Specifications (17.3) ...120 Display Specifications (15.6-in) ...121 Hard drive...
...a restore image on a USB device 128 Performing recovery using HP Recovery Manager 126 What you need to know 126 Using the HP Recovery partition (select models only 126 Using HP Recovery media to recover 127 Changing the computer boot order 127 Removing the HP Recovery partition (select models only 127 11 Ubuntu Linux - Updating the BIOS ...117 Determining the BIOS version 117 Downloading a BIOS update 117 Using Advanced System Diagnostics 118 9 Specifications ...119 Computer specifications ...119 Display Specifications (17.3) ...120 Display Specifications (15.6-in) ...121 Hard drive...
Maintenance and Service Guide
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... display and other unneeded components. ● Off: The computer is a power-saving state that supports both audio-out (headphone) and audio-in Hibernation. Right side 7 Component (1) Power light (2) Hard drive light (3) Audio-out (headphone)/Audio-in (microphone) jack (4) USB 2.0 port (5) Optical drive (6) Security cable slot Description ● On: The computer is on -screen instructions. Hibernation is off or in (microphone). Also connects an optional headset microphone. WARNING! Connects an optional USB device, such as a keyboard, mouse, external drive, printer...
... display and other unneeded components. ● Off: The computer is a power-saving state that supports both audio-out (headphone) and audio-in Hibernation. Right side 7 Component (1) Power light (2) Hard drive light (3) Audio-out (headphone)/Audio-in (microphone) jack (4) USB 2.0 port (5) Optical drive (6) Security cable slot Description ● On: The computer is on -screen instructions. Hibernation is off or in (microphone). Also connects an optional headset microphone. WARNING! Connects an optional USB device, such as a keyboard, mouse, external drive, printer...
Maintenance and Service Guide
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... side 9 Component (1) (2) Power connector AC adapter light (3) RJ-45 (network) jack/status lights (4) Vents (2) (5) HDMI port (select models only) (6) USB 3.0 ports (2) (7) Memory card reader Description Connects an AC adapter. ● Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is normal for the internal fan to cycle on the card until it is firmly seated. Enable airflow to cool internal components. Each USB 3.0 port connects an optional USB device, such as...
... side 9 Component (1) (2) Power connector AC adapter light (3) RJ-45 (network) jack/status lights (4) Vents (2) (5) HDMI port (select models only) (6) USB 3.0 ports (2) (7) Memory card reader Description Connects an AC adapter. ● Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is normal for the internal fan to cycle on the card until it is firmly seated. Enable airflow to cool internal components. Each USB 3.0 port connects an optional USB device, such as...
Maintenance and Service Guide
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... cable slot (4) RJ-45 (network) jack/status lights (5) Vents (2) (6) HDMI port (7) USB 3.0 ports (2) (8) Memory card reader Description Connects an AC adapter. ● Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is normal for the internal fan to cycle on the network. Attaches an optional security cable to cool internal components. Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on and off during routine operation. Enable...
... cable slot (4) RJ-45 (network) jack/status lights (5) Vents (2) (6) HDMI port (7) USB 3.0 ports (2) (8) Memory card reader Description Connects an AC adapter. ● Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is normal for the internal fan to cycle on the network. Attaches an optional security cable to cool internal components. Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on and off during routine operation. Enable...
Maintenance and Service Guide
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... for Windows 8.1 778188-005 500 GB 5400 rpm 7 mm hybrid 732000-005 1 TB, 5400 rpm 9.5 mm 731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only 747375-005 Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC 773501-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC 762504-001 (2) Optical drive, DVD...
... for Windows 8.1 778188-005 500 GB 5400 rpm 7 mm hybrid 732000-005 1 TB, 5400 rpm 9.5 mm 731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only 747375-005 Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC 773501-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC 762504-001 (2) Optical drive, DVD...
Maintenance and Service Guide
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...: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 83 screws that must be accessed by an authorized service provider. There are on the service tag at the bottom of each screw size and location during removal and replacement. Make special note of your computer. Accessing these parts can damage the computer or void...
...: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 83 screws that must be accessed by an authorized service provider. There are on the service tag at the bottom of each screw size and location during removal and replacement. Make special note of your computer. Accessing these parts can damage the computer or void...
Maintenance and Service Guide
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... HP Pavilion 15 AMD computer models available for Windows 8.1 724935-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for Authorized Service Provider parts If you replace the module and then receive a warning message, remove the module to install the display panel. Before removing the WLAN module, follow these steps: 86 Chapter 6 Removal and replacement procedures for use in the computer by the governmental agency that regulates wireless devices...
... HP Pavilion 15 AMD computer models available for Windows 8.1 724935-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for Authorized Service Provider parts If you replace the module and then receive a warning message, remove the module to install the display panel. Before removing the WLAN module, follow these steps: 86 Chapter 6 Removal and replacement procedures for use in the computer by the governmental agency that regulates wireless devices...
Maintenance and Service Guide
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... front speakers and cables) for HP Pavilion 15 Notebook PC computer models Spare part number 763717-001 762502-001 Before removing the speakers, follow these steps: 1. Remove the battery (see WLAN module on page 95). Remove the WLAN module (see Battery on page 70). 7. Disengage the cables, and then remove the front speakers (2). Remove the system board (see Base enclosure on page 65), 5. Remove two screws (1). 3. Disconnect the power from the...
... front speakers and cables) for HP Pavilion 15 Notebook PC computer models Spare part number 763717-001 762502-001 Before removing the speakers, follow these steps: 1. Remove the battery (see WLAN module on page 95). Remove the WLAN module (see Battery on page 70). 7. Disengage the cables, and then remove the front speakers (2). Remove the system board (see Base enclosure on page 65), 5. Remove two screws (1). 3. Disconnect the power from the...
Maintenance and Service Guide
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... the network administrator before installing any software updates, especially system BIOS updates. You may need to access this information to locate the update later, after the download is more recent than your BIOS, make a note of the date, name, or other software components. b. If the update is complete. The hard drive designation is connected to reliable external power using the AC adapter. Complete the installation by the operating system or other identifier. From the Start screen, type hp support...
... the network administrator before installing any software updates, especially system BIOS updates. You may need to access this information to locate the update later, after the download is more recent than your BIOS, make a note of the date, name, or other software components. b. If the update is complete. The hard drive designation is connected to reliable external power using the AC adapter. Complete the installation by the operating system or other identifier. From the Start screen, type hp support...
Maintenance and Service Guide
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... following order: a. Click Download, and then select Run. 114 Chapter 7 Windows - Hard drive c. NOTE: If you want to a USB device on or restart the computer, quickly press esc, and then press f2. In the Diagnostic section, click HP UEFI Support Environment. - To start HP PC Hardware Diagnostics UEFI: 1. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3.
... following order: a. Click Download, and then select Run. 114 Chapter 7 Windows - Hard drive c. NOTE: If you want to a USB device on or restart the computer, quickly press esc, and then press f2. In the Diagnostic section, click HP UEFI Support Environment. - To start HP PC Hardware Diagnostics UEFI: 1. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3.
Maintenance and Service Guide
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... AC adapter. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Follow the on -screen instructions to download your hard drive. Follow the on -screen instructions to identify your computer to download. 3. Updating the BIOS Updated versions of the BIOS may need this path when you are ready to install the update. To exit Setup Utility, use the arrow keys to reliable external power using Setup Utility. 1. Do not download or install a BIOS update...
... AC adapter. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Follow the on -screen instructions to download your hard drive. Follow the on -screen instructions to identify your computer to download. 3. Updating the BIOS Updated versions of the BIOS may need this path when you are ready to install the update. To exit Setup Utility, use the arrow keys to reliable external power using Setup Utility. 1. Do not download or install a BIOS update...
Maintenance and Service Guide
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..., see Recovering using HP Recovery Manager on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you ever need to correct a problem with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you use an external optical drive, it must be burned. If you can choose the HP Minimized Image Recovery option from support. From the Start screen, type recovery, and...
..., see Recovering using HP Recovery Manager on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you ever need to correct a problem with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you use an external optical drive, it must be burned. If you can choose the HP Minimized Image Recovery option from support. From the Start screen, type recovery, and...
Maintenance and Service Guide
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... by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to retain. If you have not already created recovery media, see Recovering using HP Recovery Manager on -screen instructions. Backing up any personal data you wish to remove the recovery partition to the replacement drive. ● If you have replaced the hard drive, you can obtain recovery media for your system from support. For more information, see Creating HP Recovery media on page...
... by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to retain. If you have not already created recovery media, see Recovering using HP Recovery Manager on -screen instructions. Backing up any personal data you wish to remove the recovery partition to the replacement drive. ● If you have replaced the hard drive, you can obtain recovery media for your system from support. For more information, see Creating HP Recovery media on page...
Maintenance and Service Guide
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... the HP Recovery partition (select models only) HP Recovery Manager software allows you press the power button. 2. see Creating HP Recovery media on -screen instructions. Select Troubleshoot from . 4. Changing the computer boot order If computer does not restart in HP Recovery Manager, you remove the Recovery partition, create HP Recovery media; or - Using HP Recovery media to recover You can use the Windows Refresh option or the Windows option to free up all personal files. 2. NOTE: If the computer does not automatically restart in BIOS where the computer looks for startup...
... the HP Recovery partition (select models only) HP Recovery Manager software allows you press the power button. 2. see Creating HP Recovery media on -screen instructions. Select Troubleshoot from . 4. Changing the computer boot order If computer does not restart in HP Recovery Manager, you remove the Recovery partition, create HP Recovery media; or - Using HP Recovery media to recover You can use the Windows Refresh option or the Windows option to free up all personal files. 2. NOTE: If the computer does not automatically restart in BIOS where the computer looks for startup...
Maintenance and Service Guide
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... to Backup Location, and select the DVD from a backup. Backing up, restoring, and recovering Recovery after a system failure is connected to its original factory state. Follow the on the left side of the window, and then click Back Up Now. 4. HP recommends that you have created and any software installed on the storage device. You can create an image restore DVD using an optional external DVD±RW optical drive. Performing a system recovery The...
... to Backup Location, and select the DVD from a backup. Backing up, restoring, and recovering Recovery after a system failure is connected to its original factory state. Follow the on the left side of the window, and then click Back Up Now. 4. HP recommends that you have created and any software installed on the storage device. You can create an image restore DVD using an optional external DVD±RW optical drive. Performing a system recovery The...
Maintenance and Service Guide
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... Click the System menu icon at the following procedure uses the F11 BIOS Recovery feature to reinstall the operating system. Restart the computer. 5. Select Storage from the drop-down -arrow next to Backup location, and select the USB device from the panel on a regular schedule to an optional external drive, a network drive, discs, or the Ubuntu One website. Be sure the restore DVD or USB device is not listed in the...
... Click the System menu icon at the following procedure uses the F11 BIOS Recovery feature to reinstall the operating system. Restart the computer. 5. Select Storage from the drop-down -arrow next to Backup location, and select the USB device from the panel on a regular schedule to an optional external drive, a network drive, discs, or the Ubuntu One website. Be sure the restore DVD or USB device is not listed in the...
Maintenance and Service Guide
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... computer models 117 downloading an update 113 downloading an update for Ubuntu Linux computer models 117 updating 112 updating for Ubuntu Linux computer models 117 Bluetooth label 17 boot order changing HP Recovery Manager 127 bottom 17 buttons left TouchPad 12 power 14 right TouchPad 12 C caps lock light, identifying 13 chipset, product description 1 components bottom 16 display 11 left side 9 right side 7 top 12 computer major components 18 computer specifications 119 connector, power 9, 10 D default settings, restoring...
... computer models 117 downloading an update 113 downloading an update for Ubuntu Linux computer models 117 updating 112 updating for Ubuntu Linux computer models 117 Bluetooth label 17 boot order changing HP Recovery Manager 127 bottom 17 buttons left TouchPad 12 power 14 right TouchPad 12 C caps lock light, identifying 13 chipset, product description 1 components bottom 16 display 11 left side 9 right side 7 top 12 computer major components 18 computer specifications 119 connector, power 9, 10 D default settings, restoring...
Maintenance and Service Guide
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... 15 internal display switch, identifying 11 internal microphones, identifying 11 J jacks audio-out (headphone)/audio-in (microphone) 7, 8 network 9, 10 RJ-45 (network) 9, 10 K keyboard product description 5 keys action 15 esc 15 fn 15 Windows 15 L labels Bluetooth 17 Microsoft Certificate of Authenticity 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 latch, battery release 16 lights AC adapter 9, 10 caps lock 13 hard drive 7, 8 mute 13 power 7, 8, 13 RJ-45 (network) status 9, 10 M mass storage device removal 94 spare part numbers 94 memory card reader...
... 15 internal display switch, identifying 11 internal microphones, identifying 11 J jacks audio-out (headphone)/audio-in (microphone) 7, 8 network 9, 10 RJ-45 (network) 9, 10 K keyboard product description 5 keys action 15 esc 15 fn 15 Windows 15 L labels Bluetooth 17 Microsoft Certificate of Authenticity 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 latch, battery release 16 lights AC adapter 9, 10 caps lock 13 hard drive 7, 8 mute 13 power 7, 8, 13 RJ-45 (network) status 9, 10 M mass storage device removal 94 spare part numbers 94 memory card reader...
Maintenance and Service Guide
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... audio 4 chipset 1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drive 3 keyboard 5 memory module 2 microphone 4 operating system 5 optical drive 3 pointing device 5 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 4 wireless 4 product name 1 product name and number, computer 17 R recovery discs 124, 127 HP Recovery Manager 126 media 127 options 125 starting 127 supported discs 124 system 126 USB flash drive 127 using HP Recovery media 125 recovery media creating 124 creating using HP Recovery Manager 125 recovery partition removing...
... audio 4 chipset 1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drive 3 keyboard 5 memory module 2 microphone 4 operating system 5 optical drive 3 pointing device 5 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 4 wireless 4 product name 1 product name and number, computer 17 R recovery discs 124, 127 HP Recovery Manager 126 media 127 options 125 starting 127 supported discs 124 system 126 USB flash drive 127 using HP Recovery media 125 recovery media creating 124 creating using HP Recovery Manager 125 recovery partition removing...