HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Page 6 Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance...
.../c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Page 6 Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... software updates, especially system BIOS updates. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Follow the on -screen instructions to install the update. At the download area, follow these steps: 1. Follow the on -screen instructions. 4. If the update is more recent than your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Follow any instructions that are revealed, follow these instructions: Do not disconnect power from your BIOS, make...
... software updates, especially system BIOS updates. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Follow the on -screen instructions to install the update. At the download area, follow these steps: 1. Follow the on -screen instructions. 4. If the update is more recent than your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Follow any instructions that are revealed, follow these instructions: Do not disconnect power from your BIOS, make...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... in HP Recovery Manager. From the Start screen, type help, and then select Help and Support. ● If you wish to remove the recovery partition to its original state. Choose the method that you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from backup, refreshing the computer, and resetting the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery...
... in HP Recovery Manager. From the Start screen, type help, and then select Help and Support. ● If you wish to remove the recovery partition to its original state. Choose the method that you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from backup, refreshing the computer, and resetting the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
User Guide
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... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
User Guide
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...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
User Guide
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... Help and Support. But even at the factory, you can control the wireless devices in your computer using these features: ● Wireless button, wireless switch, wireless key, or airplane mode key (all referred to in your computer and a wired or wireless network connection. For more of websites using your computer communicates with a wireless router or a wireless access point. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other devices, and devices must be...
... Help and Support. But even at the factory, you can control the wireless devices in your computer using these features: ● Wireless button, wireless switch, wireless key, or airplane mode key (all referred to in your computer and a wired or wireless network connection. For more of websites using your computer communicates with a wireless router or a wireless access point. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other devices, and devices must be...
User Guide
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... Switches the screen image between display devices connected to support. f10 Begins, pauses, or resumes playback of the screen. Help and Support also provides automated troubleshooting tools and access to the system. Using the keyboard and mouse 39 f2 Decreases the screen brightness incrementally as long as you hold down the key. f12 Turns the airplane mode and wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the factory. Press the Windows key...
... Switches the screen image between display devices connected to support. f10 Begins, pauses, or resumes playback of the screen. Help and Support also provides automated troubleshooting tools and access to the system. Using the keyboard and mouse 39 f2 Decreases the screen brightness incrementally as long as you hold down the key. f12 Turns the airplane mode and wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the factory. Press the Windows key...
User Guide
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... what the power button does. 3. NOTE: If you need to create or change a user account password, go to prompt for a password when the computer exits Sleep or Hibernation, follow the on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Click Save changes. From the Start screen, type power options, then select Power options. 2. When the computer exits Sleep, the power lights turn on wakeup To set the computer...
... what the power button does. 3. NOTE: If you need to create or change a user account password, go to prompt for a password when the computer exits Sleep or Hibernation, follow the on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Click Save changes. From the Start screen, type power options, then select Power options. 2. When the computer exits Sleep, the power lights turn on wakeup To set the computer...
User Guide
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... be replaced, contact support. Using the power meter and power settings 43 If the computer has a charged battery installed and the AC adapter is disconnected from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. The power meter allows you can also type power options, and then select Power Options. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to quickly access power settings and view the remaining battery charge...
... be replaced, contact support. Using the power meter and power settings 43 If the computer has a charged battery installed and the AC adapter is disconnected from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. The power meter allows you can also type power options, and then select Power Options. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to quickly access power settings and view the remaining battery charge...
User Guide
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... -screen instructions. After you start Disk Defragmenter, it works without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that you update your programs and drivers on a regular basis to complete. From the Start screen, type disk. 3. Follow the on -screen instructions. To run Disk Defragmenter: 1. Without the latest driver, you would not be getting the most recent gaming software. Go to http://www.hp.com/support...
... -screen instructions. After you start Disk Defragmenter, it works without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that you update your programs and drivers on a regular basis to complete. From the Start screen, type disk. 3. Follow the on -screen instructions. To run Disk Defragmenter: 1. Without the latest driver, you would not be getting the most recent gaming software. Go to http://www.hp.com/support...
User Guide
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... requirements set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as screen-saver passwords, from the computer. For example, when you choose to secure your computer information and to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password...
... requirements set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as screen-saver passwords, from the computer. For example, when you choose to secure your computer information and to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password...
User Guide
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... more information, see Updating programs and drivers on -screen instructions. To change the settings, from Microsoft as soon as you can be kept up to and from the Start screen, type hp support assistant, and then select the HP Support Assistant app. It is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer...
... more information, see Updating programs and drivers on -screen instructions. To change the settings, from Microsoft as soon as you can be kept up to and from the Start screen, type hp support assistant, and then select the HP Support Assistant app. It is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer...
User Guide
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... to install the update. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that contains the update. 4. At the download area, follow these steps: 1. b. NOTE: After a message on your hard drive. If the update is functioning properly. Follow the on -screen instructions. BIOS installation procedures vary. The hard drive designation is connected to reliable external power using the AC adapter. The tool runs Using HP PC Hardware Diagnostics (UEFI) 57 Downloading a BIOS update CAUTION...
... to install the update. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that contains the update. 4. At the download area, follow these steps: 1. b. NOTE: After a message on your hard drive. If the update is functioning properly. Follow the on -screen instructions. BIOS installation procedures vary. The hard drive designation is connected to reliable external power using the AC adapter. The tool runs Using HP PC Hardware Diagnostics (UEFI) 57 Downloading a BIOS update CAUTION...
User Guide
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... HP Recovery media to restore the factory image to the replacement drive. If you have not already created recovery media, see Recovering using the HP Recovery partition (select models only). For more information, see Creating HP Recovery media on -screen instructions. For software not provided with the computer. This type of your country or region, and follow the on page 59. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can also find contact information from the hard drive...
... HP Recovery media to restore the factory image to the replacement drive. If you have not already created recovery media, see Recovering using the HP Recovery partition (select models only). For more information, see Creating HP Recovery media on -screen instructions. For software not provided with the computer. This type of your country or region, and follow the on page 59. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can also find contact information from the hard drive...
User Guide
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...or a USB flash drive. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on -screen instructions. 62 Chapter 10 Backing up, restoring, and recovering To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For tablets, connect to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Press f11 while the computer boots. - Select Troubleshoot from the HP Recovery partition. If possible, back up hard drive space. You can no longer use HP Recovery media to...
...or a USB flash drive. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on -screen instructions. 62 Chapter 10 Backing up, restoring, and recovering To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For tablets, connect to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Press f11 while the computer boots. - Select Troubleshoot from the HP Recovery partition. If possible, back up hard drive space. You can no longer use HP Recovery media to...
User Guide
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... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
User Guide
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... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...
... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...