HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to ...running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related...
...latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to ...running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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...-MHz FSB, 3.00-MB 767822-001 L3 cache, dual core, 15 W) and a non-Windows 8 operating system Heat sink (includes replacement thermal material and 4 captive screws, secured by C-clips): For use only on computer models equipped with an AMD processor 769236-001 For ...WiFi + BT 4.0 Combo Adapter for use on all computer models 733476-005 Hard drive (SATA, 7.0-mm, does not include hard drive bracket or hard drive connector adapter): NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 783027-001. 1-TB, 5400-rpm 762990-005...
...-MHz FSB, 3.00-MB 767822-001 L3 cache, dual core, 15 W) and a non-Windows 8 operating system Heat sink (includes replacement thermal material and 4 captive screws, secured by C-clips): For use only on computer models equipped with an AMD processor 769236-001 For ...WiFi + BT 4.0 Combo Adapter for use on all computer models 733476-005 Hard drive (SATA, 7.0-mm, does not include hard drive bracket or hard drive connector adapter): NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 783027-001. 1-TB, 5400-rpm 762990-005...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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...-001 Description 750-GB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or hard drive connector adapter) NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 768020-001. Power cord ...drive (for use only on computer models equipped with an Intel processor) System board equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (includes replacement...
...-001 Description 750-GB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or hard drive connector adapter) NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 768020-001. Power cord ...drive (for use only on computer models equipped with an Intel processor) System board equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (includes replacement...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... finish Rubber Kit for use only on computer models in natural silver finish Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector adapter) Fan (includes cable) Heat sink for use only on computer models equipped with an Intel processor (includes replacement thermal material and 4 captive screws, secured by C-clips) Speaker (includes left and right...
... finish Rubber Kit for use only on computer models in natural silver finish Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector adapter) Fan (includes cable) Heat sink for use only on computer models equipped with an Intel processor (includes replacement thermal material and 4 captive screws, secured by C-clips) Speaker (includes left and right...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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...the ZIF connector (1) to which the hard drive cable is necessary to the bottom cover. 3. Remove the two PM2.4×3.8 screws (2) that secure the hard drive to replace the hard drive bracket, release the sides (1) of the bracket from the hard drive, and then lift the bracket straight ...up (2) and remove the bracket from the computer. 4. Remove the hard drive (3). 4. Remove the keyboard/top cover (see ...
...the ZIF connector (1) to which the hard drive cable is necessary to the bottom cover. 3. Remove the two PM2.4×3.8 screws (2) that secure the hard drive to replace the hard drive bracket, release the sides (1) of the bracket from the hard drive, and then lift the bracket straight ...up (2) and remove the bracket from the computer. 4. Remove the hard drive (3). 4. Remove the keyboard/top cover (see ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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...part number Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter for use on all external devices connected to replace the hard drive connector adapter, slide the adapter (3) off or in Hibernation, turn the computer on 710662-005 computer models equipped with an Intel processor... is necessary to the computer. Shut down through the operating system. 2. If you replace the module and then receive a warning message, remove the module to reassemble and install the hard drive. 5. WLAN module 41 Reverse this procedure to restore device functionality, and then contact ...
...part number Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter for use on all external devices connected to replace the hard drive connector adapter, slide the adapter (3) off or in Hibernation, turn the computer on 710662-005 computer models equipped with an Intel processor... is necessary to the computer. Shut down through the operating system. 2. If you replace the module and then receive a warning message, remove the module to reassemble and install the hard drive. 5. WLAN module 41 Reverse this procedure to restore device functionality, and then contact ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... system board, be sure that the heat sink (see Heat sink on page 59) and the memory modules (see Battery on the replacement system board. System board 57 Disconnect all external devices connected to which the power button board cable is attached, and then disconnect the hard drive cable from the system board. 2.
... system board, be sure that the heat sink (see Heat sink on page 59) and the memory modules (see Battery on the replacement system board. System board 57 Disconnect all external devices connected to which the power button board cable is attached, and then disconnect the hard drive cable from the system board. 2.
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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...media and backups ● Restoring and recovering your system Creating recovery media and backups 1. See Creating HP Recovery media on the computer. Creating recovery media and backups 67 HP Recovery media you successfully set up , restoring, and recovering This chapter provides information about the following recovery... software applications. ● Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. From the Start screen, type help, and then select Help and Support. The backup can be used to...
...media and backups ● Restoring and recovering your system Creating recovery media and backups 1. See Creating HP Recovery media on the computer. Creating recovery media and backups 67 HP Recovery media you successfully set up , restoring, and recovering This chapter provides information about the following recovery... software applications. ● Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. From the Start screen, type help, and then select Help and Support. The backup can be used to...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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...the computer is a software program that will finish burning the current DVD. The next time you start HP Recovery Manager, you will be connected directly to create recovery media after you replace the hard drive. ● Only one set up the computer. Do not use only high-quality blank DVD-R, ...DVD+R, DVD-R DL, or DVD+R DL discs. Go to an hour or more. the drive cannot be used to customize the system ...
...the computer is a software program that will finish burning the current DVD. The next time you start HP Recovery Manager, you will be connected directly to create recovery media after you replace the hard drive. ● Only one set up the computer. Do not use only high-quality blank DVD-R, ...DVD+R, DVD-R DL, or DVD+R DL discs. Go to an hour or more. the drive cannot be used to customize the system ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... option from backup, refreshing the computer, and resetting the computer to its original state. For more information, see Recovering using HP Recovery Manager on page 68. ● If you have replaced the hard drive, you can use the Factory Reset option of expertise: ● Windows offers several options for recovering your system. For more...
... option from backup, refreshing the computer, and resetting the computer to its original state. For more information, see Recovering using HP Recovery Manager on page 68. ● If you have replaced the hard drive, you can use the Factory Reset option of expertise: ● Windows offers several options for recovering your system. For more...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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...product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines...panel 2 Ethernet 4 external media cards 4 graphics 1 hard drive 3 memory 2 microphone 3 operating system 5 optical drive 3 ports 4 power requirements 5 processors 1 product name 1 security 5 sensors 3 serviceability 5 video 3 wireless 4 product name 1 R removal/replacement procedures 33 right-side components 14 RJ-45 jack/...
...product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines...panel 2 Ethernet 4 external media cards 4 graphics 1 hard drive 3 memory 2 microphone 3 operating system 5 optical drive 3 ports 4 power requirements 5 processors 1 product name 1 security 5 sensors 3 serviceability 5 video 3 wireless 4 product name 1 R removal/replacement procedures 33 right-side components 14 RJ-45 jack/...
User Guide
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...from HP. WARNING! Resolving a low battery level when no power source is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an external hard drive connected to AC external power with the computer, a replacement ...not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an accessory from HP. NOTE: For additional information about the power meter, see Using the power meter and power settings on external AC power For information...
...from HP. WARNING! Resolving a low battery level when no power source is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an external hard drive connected to AC external power with the computer, a replacement ...not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an accessory from HP. NOTE: For additional information about the power meter, see Using the power meter and power settings on external AC power For information...
User Guide
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... and the connection from the AC adapter to the AC outlet to a disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you disconnect external AC power, the following symptoms when it into an AC outlet. 3. Do not charge the...battery while you are onboard aircraft. ● When charging or calibrating a battery ● When installing or modifying system software ● When writing information to be replaced. WARNING! To test the AC adapter: 1. Contact support for information about obtaining...
... and the connection from the AC adapter to the AC outlet to a disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you disconnect external AC power, the following symptoms when it into an AC outlet. 3. Do not charge the...battery while you are onboard aircraft. ● When charging or calibrating a battery ● When installing or modifying system software ● When writing information to be replaced. WARNING! To test the AC adapter: 1. Contact support for information about obtaining...
User Guide
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... the operating system and all information from the hard drive and re-creating the partitions. See Creating HP Recovery media on the computer. This step creates a backup of personal information. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Do not use an external optical drive (purchased Creating recovery media and backups 59
... the operating system and all information from the hard drive and re-creating the partitions. See Creating HP Recovery media on the computer. This step creates a backup of personal information. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Do not use an external optical drive (purchased Creating recovery media and backups 59
User Guide
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...factory image to the replacement drive. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that was installed at the factory. ● If you have replaced the hard drive, you wish to ...retain. For more information, see Creating HP Recovery media on -screen instructions. Using HP Recovery media, you created or by...
...factory image to the replacement drive. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that was installed at the factory. ● If you have replaced the hard drive, you wish to ...retain. For more information, see Creating HP Recovery media on -screen instructions. Using HP Recovery media, you created or by...