HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance...
... Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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...), high-definition (HD), white light emitting diode (WLED), AntiGlare, TouchScreen with activity light Realtek ALC3227-CG audio codec Two speakers 1 for use with eDP1.3+PSR) One customer-accessible/upgradable memory module slot Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), fixed (no tilt), with MultiTouch enabled; 16:9 ultra-wide aspect...
...), high-definition (HD), white light emitting diode (WLED), AntiGlare, TouchScreen with activity light Realtek ALC3227-CG audio codec Two speakers 1 for use with eDP1.3+PSR) One customer-accessible/upgradable memory module slot Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), fixed (no tilt), with MultiTouch enabled; 16:9 ultra-wide aspect...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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Navigate to installing new memory may result in Hibernation, turn the computer on -screen instructions. Select the operating system, and then click Next. 6. Disconnect the battery. Spread the retaining tabs (1) on page 28). 5. Under Step 2: Select a Download, click the BIOS link. 7. Turn off or in various system problems. To update BIOS: 1. Disconnect all external devices from the computer. 3. In the Enter a product name/number box, type the computer model information, and...
Navigate to installing new memory may result in Hibernation, turn the computer on -screen instructions. Select the operating system, and then click Next. 6. Disconnect the battery. Spread the retaining tabs (1) on page 28). 5. Under Step 2: Select a Download, click the BIOS link. 7. Turn off or in various system problems. To update BIOS: 1. Disconnect all external devices from the computer. 3. In the Enter a product name/number box, type the computer model information, and...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... operating system or other software components. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to select the type of the page, and then click the Download Drivers. 3. Go to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. Hard drive c. When the diagnostic tool opens, use the keyboard arrow keys to a USB device...
... operating system or other software components. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to select the type of the page, and then click the Download Drivers. 3. Go to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. Hard drive c. When the diagnostic tool opens, use the keyboard arrow keys to a USB device...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... create HP Recovery media: 1. Minimized Image Recovery installs only drivers and hardware-enabling applications. Go to http://www.hp.com/support, select your situation and level of HP Recovery media to restore the factory image to the replacement drive. The next time you start HP Recovery Manager, you want to an hour or more information, see Creating HP Recovery media on -screen instructions. Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use an external optical drive, it must be connected directly to a USB port...
... create HP Recovery media: 1. Minimized Image Recovery installs only drivers and hardware-enabling applications. Go to http://www.hp.com/support, select your situation and level of HP Recovery media to restore the factory image to the replacement drive. The next time you start HP Recovery Manager, you want to an hour or more information, see Creating HP Recovery media on -screen instructions. Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use an external optical drive, it must be connected directly to a USB port...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... adapter 4 AC adapter, spare part numbers 18, 19 action keys identifying 11 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack 6 B backups 69 battery removal 49 spare part number 16, 19, 49 BIOS determining version 64 downloading an update 65 updating 64 boot order, changing 72 bottom cover removal 28 spare part number 16, 28 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 23 caps lock light, identifying 10 chipset, product description 1 components display 7 left side 5 right side 4 top 9 computer major components 14 specifications...
... adapter 4 AC adapter, spare part numbers 18, 19 action keys identifying 11 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack 6 B backups 69 battery removal 49 spare part number 16, 19, 49 BIOS determining version 64 downloading an update 65 updating 64 boot order, changing 72 bottom cover removal 28 spare part number 16, 28 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 23 caps lock light, identifying 10 chipset, product description 1 components display 7 left side 5 right side 4 top 9 computer major components 14 specifications...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 memory module 1 microphone 1 operating system 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 1 wireless 2 product name 1 R recovery discs 69, 72 HP Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 72 removal/replacement procedures 27 restore Windows File History 70 RJ-45 (network) jack...
... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 memory module 1 microphone 1 operating system 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 1 wireless 2 product name 1 R recovery discs 69, 72 HP Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 72 removal/replacement procedures 27 restore Windows File History 70 RJ-45 (network) jack...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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...description 3 SIM slot, identifying 4 slots memory card reader 4 security cable 5 SIM 4 Speaker Kit, spare part number 16, 20, 50 speakers identifying 9 removal 50 spare part number 16, 20, 50 specifications computer 67 hard drive 68 supported discs, recovery 69 system board removal 60 spare part numbers 15, 20, 60 system recovery 71 system restore point creating 69 V vents, identifying 5 video, product description 1 volume button 6 W webcam identifying 7 spare part number 21, 53 webcam light, identifying 7 webcam, spare part number 17 webcam/microphone module removing 56 Windows File History...
...description 3 SIM slot, identifying 4 slots memory card reader 4 security cable 5 SIM 4 Speaker Kit, spare part number 16, 20, 50 speakers identifying 9 removal 50 spare part number 16, 20, 50 specifications computer 67 hard drive 68 supported discs, recovery 69 system board removal 60 spare part numbers 15, 20, 60 system recovery 71 system restore point creating 69 V vents, identifying 5 video, product description 1 volume button 6 W webcam identifying 7 spare part number 21, 53 webcam light, identifying 7 webcam, spare part number 17 webcam/microphone module removing 56 Windows File History...
User Guide
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... Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...9 Changing your notebook to an entertainment stand 10 Changing your notebook to a tablet 10 Top ...11 TouchPad ...11 Lights ...12 Speakers ...12 Keys ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up...
... Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...9 Changing your notebook to an entertainment stand 10 Changing your notebook to a tablet 10 Top ...11 TouchPad ...11 Lights ...12 Speakers ...12 Keys ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up...
User Guide
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...updates 51 Installing HP and third-party software updates 51 Securing your wireless network ...52 Backing up your software applications and information 52 Using an optional security cable lock 52 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 53 Starting Setup Utility (BIOS) ...53 Updating the BIOS ...53 Determining the BIOS version 53 Downloading a BIOS update 54 Using HP PC Hardware Diagnostics (UEFI 54 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 55 10 Backing up, restoring, and recovering ...56 Creating recovery media and backups 56 Creating HP...
...updates 51 Installing HP and third-party software updates 51 Securing your wireless network ...52 Backing up your software applications and information 52 Using an optional security cable lock 52 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 53 Starting Setup Utility (BIOS) ...53 Updating the BIOS ...53 Determining the BIOS version 53 Downloading a BIOS update 54 Using HP PC Hardware Diagnostics (UEFI 54 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 55 10 Backing up, restoring, and recovering ...56 Creating recovery media and backups 56 Creating HP...
User Guide
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... Support. Using the wireless controls You can use the wireless button to a wireless network 15 All of websites using the operating system controls. But even at home, you turn off the wireless devices simultaneously. From the Start screen, type help , and then select Help and Support. Connecting to turn on or turn on the computer. Using the wireless button The computer has a wireless button and one or more wireless devices, depending on when you can explore the globe and access...
... Support. Using the wireless controls You can use the wireless button to a wireless network 15 All of websites using the operating system controls. But even at home, you turn off the wireless devices simultaneously. From the Start screen, type help , and then select Help and Support. Connecting to turn on or turn on the computer. Using the wireless button The computer has a wireless button and one or more wireless devices, depending on when you can explore the globe and access...
User Guide
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.... 4. Select Change advanced sharing settings to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the WLAN device in your computer is stored in your active networks, select an active network. 4. From the Start screen, type control panel, and then select Control Panel. 2. From This PC, click a folder with each other. Type a name in the notification area, at the top of hardware or software. From the Windows desktop, open File Explorer...
.... 4. Select Change advanced sharing settings to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the WLAN device in your computer is stored in your active networks, select an active network. 4. From the Start screen, type control panel, and then select Control Panel. 2. From This PC, click a folder with each other. Type a name in the notification area, at the top of hardware or software. From the Windows desktop, open File Explorer...
User Guide
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... the slot. To remove a SIM, press in your office. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to set...
... the slot. To remove a SIM, press in your office. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to set...
User Guide
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... to make sure that can get trapped in a variety of HP programs and drivers. Over time, dirt particles and cleaning agents can permanently damage your computer. From the Start screen, type disk, and then select Uninstall apps to free up disk space. 2. To run Disk Cleanup: 1. Follow the on -screen instructions. To run Disk Defragmenter: 1. For example, older graphics components might not work well...
... to make sure that can get trapped in a variety of HP programs and drivers. Over time, dirt particles and cleaning agents can permanently damage your computer. From the Start screen, type disk, and then select Uninstall apps to free up disk space. 2. To run Disk Cleanup: 1. Follow the on -screen instructions. To run Disk Defragmenter: 1. For example, older graphics components might not work well...
User Guide
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... Windows Update, select Change settings, and then follow the on page 46. Using firewall software Firewalls are designed to prevent unauthorized access to http://www.hp.com/support. For more information about computer viruses, from the Start screen, type c, and then select Control Panel. To download the latest versions, go to a system or network. the security software trial offer or purchase the software of your choice in order to...
... Windows Update, select Change settings, and then follow the on page 46. Using firewall software Firewalls are designed to prevent unauthorized access to http://www.hp.com/support. For more information about computer viruses, from the Start screen, type c, and then select Control Panel. To download the latest versions, go to a system or network. the security software trial offer or purchase the software of your choice in order to...
User Guide
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... other software components. 54 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not download or install a BIOS update while the computer is running on your hard drive where the BIOS update is more recent than your BIOS, make a note of the path to your selection to an optional power source. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare...
... other software components. 54 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not download or install a BIOS update while the computer is running on your hard drive where the BIOS update is more recent than your BIOS, make a note of the path to your selection to an optional power source. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare...
User Guide
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... order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on -screen instructions. When the diagnostic tool opens, use the keyboard arrow keys to run, and then follow the on page 55. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. b. Hard drive c. Point to Support, located at the top of diagnostic test you need to let HP automatically detect your operating...
... order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on -screen instructions. When the diagnostic tool opens, use the keyboard arrow keys to run, and then follow the on page 55. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. b. Hard drive c. Point to Support, located at the top of diagnostic test you need to let HP automatically detect your operating...
User Guide
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... the HP Recovery partition (select models only) or use an external optical drive, it must be connected directly to recover the computer's original factory partitioning and content, you will be burned. To create HP Recovery media: 1. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more . If you have created. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on -screen instructions. ● If you want to a USB port on -screen instructions. Choose...
... the HP Recovery partition (select models only) or use an external optical drive, it must be connected directly to recover the computer's original factory partitioning and content, you will be burned. To create HP Recovery media: 1. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more . If you have created. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on -screen instructions. ● If you want to a USB port on -screen instructions. Choose...
User Guide
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... 45 hard drive light 6 HDMI configuring audio 25 HDMI port connecting 24 identifying 6, 21 headphones and microphones, connecting 23 Hibernation exiting 39 initiated during critical battery level 41 initiating 39 high-definition devices, connecting 24, 25 hot keys description 37 using 37 HP 3D DriveGuard 45 HP and third-party software updates, installing 51 HP Mobile Broadband, disabled 19 HP PC Hardware Diagnostics (UEFI) downloading 55 using 54 HP Recovery Manager correcting boot problems 59 starting 58 HP Recovery media creating 56 recovery 59 HP Recovery partition recovery 58 removing 59...
... 45 hard drive light 6 HDMI configuring audio 25 HDMI port connecting 24 identifying 6, 21 headphones and microphones, connecting 23 Hibernation exiting 39 initiated during critical battery level 41 initiating 39 high-definition devices, connecting 24, 25 hot keys description 37 using 37 HP 3D DriveGuard 45 HP and third-party software updates, installing 51 HP Mobile Broadband, disabled 19 HP PC Hardware Diagnostics (UEFI) downloading 55 using 54 HP Recovery Manager correcting boot problems 59 starting 58 HP Recovery media creating 56 recovery 59 HP Recovery partition recovery 58 removing 59...
User Guide
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..., creating 58 Miracast 25 mouse, external setting preferences 26 mute light, identifying 12 N network jack, identifying 6 O operating environment 60 original system recovery 58 P passwords Setup Utility (BIOS) 50 Windows 50 ports HDMI 6, 21, 24 Miracast 25 USB 2.0 6, 7, 22 USB 3.0 6, 22 power battery 40 power button, identifying 7 power connector, identifying 6 power lights, identifying 7 product name and number, computer 13 public WLAN connection 18 R recovery discs 56, 59 HP Recovery Manager 58 media 59 options 57 starting 58 supported discs 56 system 58 USB flash drive 59 using HP Recovery...
..., creating 58 Miracast 25 mouse, external setting preferences 26 mute light, identifying 12 N network jack, identifying 6 O operating environment 60 original system recovery 58 P passwords Setup Utility (BIOS) 50 Windows 50 ports HDMI 6, 21, 24 Miracast 25 USB 2.0 6, 7, 22 USB 3.0 6, 22 power battery 40 power button, identifying 7 power connector, identifying 6 power lights, identifying 7 product name and number, computer 13 public WLAN connection 18 R recovery discs 56, 59 HP Recovery Manager 58 media 59 options 57 starting 58 supported discs 56 system 58 USB flash drive 59 using HP Recovery...
