HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points...
... Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points...
Start Here
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... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
Start Here
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... of the screen to display the TouchPad or touch screen to charms, and then click Settings. Action Using a keyboard and mouse Locate the Start button and the Start menu Point to the lower-left corner of the Start screen, and then right-click the Start button to display the Start menu. Swipe from the Start menu, follow the instructions below to display the Start button and the Start menu. Locating the Start button and the Start menu 3 Action Shut down . 2. Point to the Start screen, click...
... of the screen to display the TouchPad or touch screen to charms, and then click Settings. Action Using a keyboard and mouse Locate the Start button and the Start menu Point to the lower-left corner of the Start screen, and then right-click the Start button to display the Start menu. Swipe from the Start menu, follow the instructions below to display the Start button and the Start menu. Locating the Start button and the Start menu 3 Action Shut down . 2. Point to the Start screen, click...
Start Here
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... drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to the User Guide provided for accessing HP Software Setup have changed . 1. Select HP Software Setup. 3. To check for your system does not support this feature. 3 Backup, restore, and recovery updates The following backup, restore, and recovery...
... drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to the User Guide provided for accessing HP Software Setup have changed . 1. Select HP Software Setup. 3. To check for your system does not support this feature. 3 Backup, restore, and recovery updates The following backup, restore, and recovery...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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...35 Power button board ...36 Display assembly ...37 Speaker assembly ...41 Hard drive ...42 System board ...43 Power cable ...46 RTC battery ...47 Hard drive cable ...48 WLAN/Bluetooth combo card 50 Heat sink assembly ...52 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 54 Starting Setup Utility (BIOS) ...54 Updating the BIOS ...54 Determining the BIOS version 54 Downloading a BIOS update 55 Using HP PC Hardware Diagnostics (UEFI 55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Backing up, restoring, and recovering ...57 Creating recovery media and...
...35 Power button board ...36 Display assembly ...37 Speaker assembly ...41 Hard drive ...42 System board ...43 Power cable ...46 RTC battery ...47 Hard drive cable ...48 WLAN/Bluetooth combo card 50 Heat sink assembly ...52 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 54 Starting Setup Utility (BIOS) ...54 Updating the BIOS ...54 Determining the BIOS version 54 Downloading a BIOS update 55 Using HP PC Hardware Diagnostics (UEFI 55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Backing up, restoring, and recovering ...57 Creating recovery media and...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... shut down the computer or initiate Sleep. BIOS installation procedures vary. Using HP PC Hardware Diagnostics (UEFI) 55 Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is more recent than your BIOS, make a note of the path to the location on battery power, docked in an optional docking device, or connected to an optional power source.
... shut down the computer or initiate Sleep. BIOS installation procedures vary. Using HP PC Hardware Diagnostics (UEFI) 55 Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is more recent than your BIOS, make a note of the path to the location on battery power, docked in an optional docking device, or connected to an optional power source.
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... a USB port on -screen instructions. To create HP Recovery media: IMPORTANT: For tablets, connect to its original state. Select Recovery Media Creation, and then follow the on page 57. 58 Chapter 8 Backing up to be burned. Choose the method that best matches your system. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery There are several options for your computer from support. For more information, see Recovering using HP Recovery Manager...
... a USB port on -screen instructions. To create HP Recovery media: IMPORTANT: For tablets, connect to its original state. Select Recovery Media Creation, and then follow the on page 57. 58 Chapter 8 Backing up to be burned. Choose the method that best matches your system. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery There are several options for your computer from support. For more information, see Recovering using HP Recovery Manager...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... recovery media, see Removing the HP Recovery partition on -screen instructions. Before beginning recovery, back up any personal data you can use the Factory Reset option, you need for recovery discs or a recovery USB flash drive. Then it reinstalls the operating system and the software that was installed at the factory. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
... recovery media, see Removing the HP Recovery partition on -screen instructions. Before beginning recovery, back up any personal data you can use the Factory Reset option, you need for recovery discs or a recovery USB flash drive. Then it reinstalls the operating system and the software that was installed at the factory. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... the keyboard dock before you can change the computer boot order, which is not working properly. 1. You can no longer use HP Recovery media to recover the original system. Removing the HP Recovery partition HP Recovery Manager software allows you can change the selection for an optical drive or a USB flash drive. Follow these steps (select models only). 1. Follow the on page 57. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Troubleshoot from . 4. See Changing the computer boot order on -screen instructions...
... the keyboard dock before you can change the computer boot order, which is not working properly. 1. You can no longer use HP Recovery media to recover the original system. Removing the HP Recovery partition HP Recovery Manager software allows you can change the selection for an optical drive or a USB flash drive. Follow these steps (select models only). 1. Follow the on page 57. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Troubleshoot from . 4. See Changing the computer boot order on -screen instructions...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... and methods 25 H hard drive precautions 22 product description 1 removing 42 spare part number 18 spare part numbers 14, 16, 18 specifications 63 hard drive cable 14 Hard Drive Hardware Kit, spare part number 16 hard drive light 5 HDMI port identifying 5 heat sink removal 52 spare part number 14, 52 heat sink assembly spare part number 18, 52 HP PC Hardware Diagnostics (UEFI) downloading 56 using 55 HP Recovery Manager correcting boot problems 60 starting 59 HP Recovery media creating 57 recovery 60 HP Recovery partition recovery 59 removing 60 I internal display switch, identifying 6 72...
... and methods 25 H hard drive precautions 22 product description 1 removing 42 spare part number 18 spare part numbers 14, 16, 18 specifications 63 hard drive cable 14 Hard Drive Hardware Kit, spare part number 16 hard drive light 5 HDMI port identifying 5 heat sink removal 52 spare part number 14, 52 heat sink assembly spare part number 18, 52 HP PC Hardware Diagnostics (UEFI) downloading 56 using 55 HP Recovery Manager correcting boot problems 60 starting 59 HP Recovery media creating 57 recovery 60 HP Recovery partition recovery 59 removing 60 I internal display switch, identifying 6 72...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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...16 memory card reader, identifying 5 memory card, identifying 5 memory module product description 1 microphone (audio-in) jack product description 1 minimized image creating 59 minimized image recovery 59 model name 1 mute light, identifying 8 O operating system, product description 2 optical drive precautions 22 product description 1 original system recovery 59 P packing guidelines 24 plastic parts 21 pointing device, product description 2 ports charging (powered) 4, 5 HDMI 5 product description 2 USB 2.0 4 USB 3.0 5 power button board spare part number 18 power button board assembly removal...
...16 memory card reader, identifying 5 memory card, identifying 5 memory module product description 1 microphone (audio-in) jack product description 1 minimized image creating 59 minimized image recovery 59 model name 1 mute light, identifying 8 O operating system, product description 2 optical drive precautions 22 product description 1 original system recovery 59 P packing guidelines 24 plastic parts 21 pointing device, product description 2 ports charging (powered) 4, 5 HDMI 5 product description 2 USB 2.0 4 USB 3.0 5 power button board spare part number 18 power button board assembly removal...
User Guide
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... to do ...2 More HP resources ...3 2 Getting to know your computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17...
... to do ...2 More HP resources ...3 2 Getting to know your computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17...
User Guide
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... performance ...44 Using Disk Defragmenter 44 Using Disk Cleanup ...44 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...45 Cleaning the display (All-in-Ones or Notebooks 45 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 46 8 Securing your computer and information 48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49...
... performance ...44 Using Disk Defragmenter 44 Using Disk Cleanup ...44 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...45 Cleaning the display (All-in-Ones or Notebooks 45 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 46 8 Securing your computer and information 48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49...
User Guide
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... the BIOS version 52 Downloading a BIOS update 53 Using HP PC Hardware Diagnostics (UEFI 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 54 10 Backing up, restoring, and recovering ...55 Creating recovery media and backups 55 Creating HP Recovery media 55 Restore and recovery ...56 Recovering using HP Recovery Manager 57 What you need to know 57 Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 58 Changing the computer boot order 58 Removing the HP Recovery partition 58 11 Specifications ...59 Input power ...59 Operating...
... the BIOS version 52 Downloading a BIOS update 53 Using HP PC Hardware Diagnostics (UEFI 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 54 10 Backing up, restoring, and recovering ...55 Creating recovery media and backups 55 Creating HP Recovery media 55 Restore and recovery ...56 Recovering using HP Recovery Manager 57 What you need to know 57 Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 58 Changing the computer boot order 58 Removing the HP Recovery partition 58 11 Specifications ...59 Input power ...59 Operating...
User Guide
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..., and cameras. From the Start screen, type help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn on the computer. Using operating system controls The Network and Sharing Center allows you get connected to that world. Connecting to other . In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network...
..., and cameras. From the Start screen, type help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn on the computer. Using operating system controls The Network and Sharing Center allows you get connected to that world. Connecting to other . In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network...
User Guide
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... Local Disk (C:). 3. Using the hard drive path you to run diagnostic tests to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to install the update. If the update is more recent than your BIOS, make a note of the date, name, or other software components. You will need this...
... Local Disk (C:). 3. Using the hard drive path you to run diagnostic tests to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to install the update. If the update is more recent than your BIOS, make a note of the date, name, or other software components. You will need this...
User Guide
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... for restoring from the HP Recovery partition (select models only) or use the Factory Reset option of the recovery DVDs. Choose the method that you have replaced the hard drive, you can also find contact information from support. For more information, see Recovering using HP Recovery Manager on page 57. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 57. To create HP Recovery media: 1. Minimized Image Recovery installs only drivers and hardware-enabling applications...
... for restoring from the HP Recovery partition (select models only) or use the Factory Reset option of the recovery DVDs. Choose the method that you have replaced the hard drive, you can also find contact information from support. For more information, see Recovering using HP Recovery Manager on page 57. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 57. To create HP Recovery media: 1. Minimized Image Recovery installs only drivers and hardware-enabling applications...
User Guide
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... order of devices listed in BIOS where the computer looks for startup information. Select Troubleshoot from . 4. If possible, back up hard drive space. See Changing the computer boot order on -screen instructions. 58 Chapter 10 Backing up, restoring, and recovering So before beginning these steps to remove the HP Recovery partition: 1. Follow the on -screen instructions. This method can change the computer boot order, which is not working properly. 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery media...
... order of devices listed in BIOS where the computer looks for startup information. Select Troubleshoot from . 4. If possible, back up hard drive space. See Changing the computer boot order on -screen instructions. 58 Chapter 10 Backing up, restoring, and recovering So before beginning these steps to remove the HP Recovery partition: 1. Follow the on -screen instructions. This method can change the computer boot order, which is not working properly. 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery media...
User Guide
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...audio 24 HDMI port connecting 23 identifying 7, 21 headphones and microphones, connecting 22 headphones, connecting 22 Hibernation exiting 38 initiated during critical battery level 40 initiating 38 high-definition devices, connecting 23 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 57 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58 I input power 59 installing critical security updates 50 optional security cable lock 51 internal display...
...audio 24 HDMI port connecting 23 identifying 7, 21 headphones and microphones, connecting 22 headphones, connecting 22 Hibernation exiting 38 initiated during critical battery level 40 initiating 38 high-definition devices, connecting 23 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 57 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58 I input power 59 installing critical security updates 50 optional security cable lock 51 internal display...
User Guide
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... 6 caps lock 10 hard drive 7 mute 10 power 7, 10 low battery level 40 M maintenance Disk Cleanup 44 Disk Defragmenter 44 memory card reader, identifying 7, 21 memory card, identifying 7 microphone, connecting 22 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 6 O operating environment 60 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 pinching touch screen gesture 32 pinching TouchPad gesture 28 ports charging (powered) 6, 7, 20, 21 HDMI 7, 21, 23 USB 2.0 6, 20 USB...
... 6 caps lock 10 hard drive 7 mute 10 power 7, 10 low battery level 40 M maintenance Disk Cleanup 44 Disk Defragmenter 44 memory card reader, identifying 7, 21 memory card, identifying 7 microphone, connecting 22 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 6 O operating environment 60 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 pinching touch screen gesture 32 pinching TouchPad gesture 28 ports charging (powered) 6, 7, 20, 21 HDMI 7, 21, 23 USB 2.0 6, 20 USB...