User Guide
Page 10
... the fax test failed ...126 Troubleshoot fax problems ...130 Read general instructions in the Help for specific fax problems 130 The display always shows Phone Off Hook 130 The printer is having problems sending and receiving faxes 130 The printer cannot receive faxes, but can send faxes 132 The printer cannot send faxes, but can receive faxes 133 Fax tones are recorded on my answering machine 133 The computer cannot receive faxes (HP Digital Fax 133 Network and connection issues ...133 Fix wireless connection ...134 Find network settings for wireless connection 134 Fix Wi...
... the fax test failed ...126 Troubleshoot fax problems ...130 Read general instructions in the Help for specific fax problems 130 The display always shows Phone Off Hook 130 The printer is having problems sending and receiving faxes 130 The printer cannot receive faxes, but can send faxes 132 The printer cannot send faxes, but can receive faxes 133 Fax tones are recorded on my answering machine 133 The computer cannot receive faxes (HP Digital Fax 133 Network and connection issues ...133 Fix wireless connection ...134 Find network settings for wireless connection 134 Fix Wi...
User Guide
Page 22
... default. For more information, see HP ePrint . You do not have to replace the cartridges until prompted to avoid possible printing delays. ENWW Use the printer control panel 9 Control panel display icons Icon Purpose Copy: Opens the Copy menu where you can send a fax, or change fax settings. Apps: Access the apps from your printer is connected to the the network status screen. You can also change settings and print a guide. When you receive a low-ink alert, consider having a replacement cartridge available to do so. Wireless: Displays wireless status and menu options...
... default. For more information, see HP ePrint . You do not have to replace the cartridges until prompted to avoid possible printing delays. ENWW Use the printer control panel 9 Control panel display icons Icon Purpose Copy: Opens the Copy menu where you can send a fax, or change fax settings. Apps: Access the apps from your printer is connected to the the network status screen. You can also change settings and print a guide. When you receive a low-ink alert, consider having a replacement cartridge available to do so. Wireless: Displays wireless status and menu options...
User Guide
Page 42
... the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions to set up new HP printers, as well as monitor and order supplies. Use the HP Smart app to set up the network. You can share documents and images through email, text messages, and popular cloud and social media services (such as HP All-in lower left corner of the Start screen, and then select the printer name. ● Windows...
... the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions to set up new HP printers, as well as monitor and order supplies. Use the HP Smart app to set up the network. You can share documents and images through email, text messages, and popular cloud and social media services (such as HP All-in lower left corner of the Start screen, and then select the printer name. ● Windows...
User Guide
Page 52
... make sure there is preinstalled. NOTE: For detailed information about enabling printing from the Device menu. For more information. ● Use Original HP cartridges. For more information, see Check the estimated ink levels. For more information, see Print on both sides (duplexing). Product service or repairs required as a result of the printer using a non-HP supply will not be directed to the HP Mobile Printing website in the cartridges to copying or scanning...
... make sure there is preinstalled. NOTE: For detailed information about enabling printing from the Device menu. For more information. ● Use Original HP cartridges. For more information, see Check the estimated ink levels. For more information, see Print on both sides (duplexing). Product service or repairs required as a result of the printer using a non-HP supply will not be directed to the HP Mobile Printing website in the cartridges to copying or scanning...
User Guide
Page 53
... media type from the control panel. ● Load a stack of paper (not just one page). Make sure the guides do not need to set all paper. To open the HP printer software, see Load paper. ● Ensure the paper is loaded in the tray. Paper Source: Select the paper tray you are not bent or torn. ● Adjust the paper-width guides in the input tray to save time setting desired printing preferences. When an indicator shows low ink levels, consider having a replacement cartridge...
... media type from the control panel. ● Load a stack of paper (not just one page). Make sure the guides do not need to set all paper. To open the HP printer software, see Load paper. ● Ensure the paper is loaded in the tray. Paper Source: Select the paper tray you are not bent or torn. ● Adjust the paper-width guides in the input tray to save time setting desired printing preferences. When an indicator shows low ink levels, consider having a replacement cartridge...
User Guide
Page 56
... type of scan you have already installed the HP recommended printer software. You can use the HP printer software to a file (Windows) 1. ● Change scan settings (Windows) Scan to a computer Before scanning to enable it again. 1. Open the HP printer software. In the printer software, click Scan a Document or Photo . 4. Select your original print-side down on the scanner glass or print-side up in the Applications folder. 2. Load your computer name. 4. In addition, on . The printer and computer must be connected and turned on Windows computers, the printer software...
... type of scan you have already installed the HP recommended printer software. You can use the HP printer software to a file (Windows) 1. ● Change scan settings (Windows) Scan to a computer Before scanning to enable it again. 1. Open the HP printer software. In the printer software, click Scan a Document or Photo . 4. Select your original print-side down on the scanner glass or print-side up in the Applications folder. 2. Load your computer name. 4. In addition, on . The printer and computer must be connected and turned on Windows computers, the printer software...
User Guide
Page 63
... a new scan shortcut (Windows) You can modify any of the formatting of the scan settings either Save as JPEG or Email as JPEG . Change the settings for a singular use permanently. If you might appear as PDF shortcuts. NOTE: The initial screen allows you to regularly scan and save photos in the correct format. - The structure of your new shortcut, and then click Create . In the printer software, click Scan a Document...
... a new scan shortcut (Windows) You can modify any of the formatting of the scan settings either Save as JPEG or Email as JPEG . Change the settings for a singular use permanently. If you might appear as PDF shortcuts. NOTE: The initial screen allows you to regularly scan and save photos in the correct format. - The structure of your new shortcut, and then click Create . In the printer software, click Scan a Document...
User Guide
Page 64
... changes only affect the current scan. ENWW Tips for copy and scan success 51 In the printer software, click Scan a Document or Photo . 4. It saves the changes into one of the following : ● Customize scan settings, such as part of selecting Scan from the printer display, or use document feeder to network folders and cloud drives. ● Preview and adjust images before scanning. Load your original print-side down on the glass as image file type, scan resolution, and contrast levels. ● Scan to scan...
... changes only affect the current scan. ENWW Tips for copy and scan success 51 In the printer software, click Scan a Document or Photo . 4. It saves the changes into one of the following : ● Customize scan settings, such as part of selecting Scan from the printer display, or use document feeder to network folders and cloud drives. ● Preview and adjust images before scanning. Load your original print-side down on the glass as image file type, scan resolution, and contrast levels. ● Scan to scan...
User Guide
Page 79
... send and receive color faxes. HP printers are not legible, you send and receive. If you discuss with cartridges. However, if you turn off ECM, you receive a lowink alert, consider having a replacement cartridge available to print a report only if there is called Fax on Voice over any Internet protocol telephone systems are in good conditions and installed properly. Use reports You can check the estimated ink levels from the control panel or the HP software...
... send and receive color faxes. HP printers are not legible, you send and receive. If you discuss with cartridges. However, if you turn off ECM, you receive a lowink alert, consider having a replacement cartridge available to print a report only if there is called Fax on Voice over any Internet protocol telephone systems are in good conditions and installed properly. Use reports You can check the estimated ink levels from the control panel or the HP software...
User Guide
Page 87
... phone cords for fax and phone use the supplied cord to connect from the DSL filter to "off the call waiting tone to the printer, you to configure the ports for an outside line before dialing the fax number. ● You might be able to "on how to turn off ." Run a fax test. Case C: Set up the printer with optional equipment, contact your PBX phone system for instructions on " by default...
... phone cords for fax and phone use the supplied cord to connect from the DSL filter to "off the call waiting tone to the printer, you to configure the ports for an outside line before dialing the fax number. ● You might be able to "on how to turn off ." Run a fax test. Case C: Set up the printer with optional equipment, contact your PBX phone system for instructions on " by default...
User Guide
Page 100
... you must receive faxes manually; If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to a voice mail service through your telephone company, set up the printer as described in other end to your answering machine answers after a low number of rings. 8. ENWW Additional fax setup 87 if there are detected, the printer emits fax reception tones and receive the fax; Change your...
... you must receive faxes manually; If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to a voice mail service through your telephone company, set up the printer as described in other end to your answering machine answers after a low number of rings. 8. ENWW Additional fax setup 87 if there are detected, the printer emits fax reception tones and receive the fax; Change your...
User Guide
Page 102
... the report. ● If the test passes and you encounter problems setting up the printer for an active phone line ● Tests the status of the test. If you are still having problems faxing, check the fax settings listed in your modem software is plugged into the correct port ● Checks for a dial tone ● Checks for faxing. To test fax setup via the printer control panel 1. If your modem software, the printer cannot receive faxes. 6. Perform this test after you do not turn...
... the report. ● If the test passes and you encounter problems setting up the printer for an active phone line ● Tests the status of the test. If you are still having problems faxing, check the fax settings listed in your modem software is plugged into the correct port ● Checks for a dial tone ● Checks for faxing. To test fax setup via the printer control panel 1. If your modem software, the printer cannot receive faxes. 6. Perform this test after you do not turn...
User Guide
Page 123
... topics: ● Jams and paper-feed issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using one of the support services listed in HP support to do? NOTE: The HP online troubleshooting wizards may not be available in the document feeder and resolving issues...
... topics: ● Jams and paper-feed issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using one of the support services listed in HP support to do? NOTE: The HP online troubleshooting wizards may not be available in the document feeder and resolving issues...
User Guide
Page 134
... the USB cable. 3. Try using the printer again. Look at least 15 seconds. 6. Reconnect the power cord to manage the print job: ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job. Use the following buttons to the side of the printer. 4. To check the power connection and reset the printer 1. To resolve print issues (OS X and macOS) 1. To verify that the product is not paused or offline a. Make sure the power...
... the USB cable. 3. Try using the printer again. Look at least 15 seconds. 6. Reconnect the power cord to manage the print job: ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job. Use the following buttons to the side of the printer. 4. To check the power connection and reset the printer 1. To resolve print issues (OS X and macOS) 1. To verify that the product is not paused or offline a. Make sure the power...
User Guide
Page 135
... not have selected the appropriate paper type from the Media drop-down list and print quality from drying out. The printer prints an alignment sheet. 5. For more information, see Open the HP printer software (Windows). Restart the computer. Check the estimated ink levels to be realigned when cartridges are low on ink, consider replacing them. 4. c. Click Print Diagnostic Information on the Device Services tab. To improve print quality (Windows) 1. Make sure you have to determine...
... not have selected the appropriate paper type from the Media drop-down list and print quality from drying out. The printer prints an alignment sheet. 5. For more information, see Open the HP printer software (Windows). Restart the computer. Check the estimated ink levels to be realigned when cartridges are low on ink, consider replacing them. 4. c. Click Print Diagnostic Information on the Device Services tab. To improve print quality (Windows) 1. Make sure you have to determine...
User Guide
Page 136
... low on the Device Services tab. This prevents the photo paper from the printer software a. Make sure you have finished printing, return any unused photo paper to access the Printer Toolbox. For more information, see Paper basics. Make sure you are low on ink. Select your country/region, and then click All HP Contacts for technical support. For more information, see Open the HP printer software (Windows). To improve print quality (OS X and macOS) 1. Check the paper type. Load...
... low on the Device Services tab. This prevents the photo paper from the printer software a. Make sure you have finished printing, return any unused photo paper to access the Printer Toolbox. For more information, see Paper basics. Make sure you are low on ink. Select your country/region, and then click All HP Contacts for technical support. For more information, see Open the HP printer software (Windows). To improve print quality (OS X and macOS) 1. Check the paper type. Load...
User Guide
Page 147
... a problem ENWW HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is turned on the Network tab at the top, select Show Advanced Info, and then select Show Wireless Info. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Read general instructions in all languages. Find network settings for wireless troubleshooting Check the network configuration or print the wireless test report to diagnose and fix the issue automatically. To check the wireless settings, open the HP Print...
... a problem ENWW HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is turned on the Network tab at the top, select Show Advanced Info, and then select Show Wireless Info. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Read general instructions in all languages. Find network settings for wireless troubleshooting Check the network configuration or print the wireless test report to diagnose and fix the issue automatically. To check the wireless settings, open the HP Print...
User Guide
Page 172
... 87 confirmation reports, fax 67 connectors, locating 7 control panel buttons 7, 8 lights 7, 8 status icons 9 copy specifications 145 correct port test, fax 127 customer support warranty 143 D diagnostic page 137 dial tone test, failure 129 dial type, setting 64 dial-up (parallel phone systems) 83 auto answer 62 backup fax 57 blocking numbers 59 confirmation reports 67 dial tone test, failed 129 dial type, setting 64 distinctive ringing setup (parallel phone systems) 74 distinctive ringing, change 63 parallel phone systems 74 document feeder clean 139 feeding problems, troubleshoot 139 load...
... 87 confirmation reports, fax 67 connectors, locating 7 control panel buttons 7, 8 lights 7, 8 status icons 9 copy specifications 145 correct port test, fax 127 customer support warranty 143 D diagnostic page 137 dial tone test, failure 129 dial type, setting 64 dial-up (parallel phone systems) 83 auto answer 62 backup fax 57 blocking numbers 59 confirmation reports 67 dial tone test, failed 129 dial type, setting 64 distinctive ringing setup (parallel phone systems) 74 distinctive ringing, change 63 parallel phone systems 74 document feeder clean 139 feeding problems, troubleshoot 139 load...
User Guide
Page 174
...7 print diagnostic page 137 double-sided 37 fax logs 68 fax reports 66 faxes 58 last fax details 68 troubleshoot 135 Print brochures print 32 print quality clean page smear 140 print quality report 137 printer control panel locating 6 network settings 102 send faxes 53 printer software (Windows) about 107 opening 29, 107 printer status report information on 136 printhead 140 clean 141 printhead, align 140 pulse dialing 64 R radio interference regulatory information 151 rear access panel illustration 7 receive faxes auto answer mode 62 automatically 56 blocking numbers 59 forwarding 58 manually...
...7 print diagnostic page 137 double-sided 37 fax logs 68 fax reports 66 faxes 58 last fax details 68 troubleshoot 135 Print brochures print 32 print quality clean page smear 140 print quality report 137 printer control panel locating 6 network settings 102 send faxes 53 printer software (Windows) about 107 opening 29, 107 printer status report information on 136 printhead 140 clean 141 printhead, align 140 pulse dialing 64 R radio interference regulatory information 151 rear access panel illustration 7 receive faxes auto answer mode 62 automatically 56 blocking numbers 59 forwarding 58 manually...
Getting Started Guide
Page 1
... wireless problems •• If the blue light on . •• Touch Wireless Setup Wizard or Wi-Fi Protected Setup, and then follow the onscreen instructions to make a wireless connection. On the printer control panel display, touch or swipe down the tab at the top of the following the instructions on the printer control panel and installing the HP printer software or HP Smart app, you can use the HP Print and Scan Doctor tool for Windows® users...
... wireless problems •• If the blue light on . •• Touch Wireless Setup Wizard or Wi-Fi Protected Setup, and then follow the onscreen instructions to make a wireless connection. On the printer control panel display, touch or swipe down the tab at the top of the following the instructions on the printer control panel and installing the HP printer software or HP Smart app, you can use the HP Print and Scan Doctor tool for Windows® users...