Troubleshooting & Maintenance Guide
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...configured with 4 GB of memory For computers with the Microsoft® Windows® operating system preinstalled may be available because of HP. Hard disk drives are described and advertised by Macrovision. Microsoft Windows and other than the size stated in the product specifications, ... disk drive at a time. One of installed memory. 1. Copyright and License © Copyright 2011 Hewlett-Packard Development Company, L.P. HP shall not be smaller than those permitted by Microsoft Windows and the size advertised. This document contains proprietary information that is equal to ...
...configured with 4 GB of memory For computers with the Microsoft® Windows® operating system preinstalled may be available because of HP. Hard disk drives are described and advertised by Macrovision. Microsoft Windows and other than the size stated in the product specifications, ... disk drive at a time. One of installed memory. 1. Copyright and License © Copyright 2011 Hewlett-Packard Development Company, L.P. HP shall not be smaller than those permitted by Microsoft Windows and the size advertised. This document contains proprietary information that is equal to ...
Troubleshooting & Maintenance Guide
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Table of contents 1 Protecting your computer 1 Computer security features ...1 2 Troubleshooting ...2 Computer does not start ...2 Power ...4 Display (monitor) ...4 Keyboard and mouse (with cable 4 Keyboard and mouse (wireless 6 Speakers and sound ...6 Internet access ...7 Software troubleshooting ...8 3 System recovery ...10 Choosing a system recovery method 10 System Recovery options ...10 Recovery media ...12 4 Maintenance ...15 Schedules and tasks ...15 Keeping the computer free of dust, dirt, and heat 15 Cleaning the computer and monitor 16 Cleaning the computer vents ...16 Cleaning...
Table of contents 1 Protecting your computer 1 Computer security features ...1 2 Troubleshooting ...2 Computer does not start ...2 Power ...4 Display (monitor) ...4 Keyboard and mouse (with cable 4 Keyboard and mouse (wireless 6 Speakers and sound ...6 Internet access ...7 Software troubleshooting ...8 3 System recovery ...10 Choosing a system recovery method 10 System Recovery options ...10 Recovery media ...12 4 Maintenance ...15 Schedules and tasks ...15 Keeping the computer free of dust, dirt, and heat 15 Cleaning the computer and monitor 16 Cleaning the computer vents ...16 Cleaning...
Troubleshooting & Maintenance Guide
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ENWW Computer security features 1 1 Protecting your computer Your computer contains features that help protect the integrity of characters that is preinstalled on your system and its data from unauthorized access. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you choose to secure computer information. Unauthorized access to data and ongoing threats to ensure proper use of the computer or user account User password A password is...
ENWW Computer security features 1 1 Protecting your computer Your computer contains features that help protect the integrity of characters that is preinstalled on your system and its data from unauthorized access. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you choose to secure computer information. Unauthorized access to data and ongoing threats to ensure proper use of the computer or user account User password A password is...
Troubleshooting & Maintenance Guide
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... that the cables connecting the computer to the red Shut Down button, and then click Restart. Ensure that accompanies your computer, or visit http://www.hp.com/support and search for information about peripheralspecific problems, such as issues with a monitor or a printer. if it is blank, the monitor might encounter while...
... that the cables connecting the computer to the red Shut Down button, and then click Restart. Ensure that accompanies your computer, or visit http://www.hp.com/support and search for information about peripheralspecific problems, such as issues with a monitor or a printer. if it is blank, the monitor might encounter while...
Troubleshooting & Maintenance Guide
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Select the program that is not responding. The computer should start 3 Click the Arrow button next to be locked up . Click Start Task Manager. 3. Or, press and hold the Power button on the keyboard simultaneously. 2. Error message: Invalid system disk or Non-System disk or Disk error. Press the Ctrl+Alt+Delete keys on the computer for 5 or more seconds to turn off the computer, and then press the Power button to close any programs not responding, or restart the computer: 1. Symptom Possible solution Computer seems to the red Shut Down button, and then click Restart. ...
Select the program that is not responding. The computer should start 3 Click the Arrow button next to be locked up . Click Start Task Manager. 3. Or, press and hold the Power button on the keyboard simultaneously. 2. Error message: Invalid system disk or Non-System disk or Disk error. Press the Ctrl+Alt+Delete keys on the computer for 5 or more seconds to turn off the computer, and then press the Power button to close any programs not responding, or restart the computer: 1. Symptom Possible solution Computer seems to the red Shut Down button, and then click Restart. ...
Troubleshooting & Maintenance Guide
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Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Press the Power button to make the screen display visible again. Images on the screen are too large or too small, or the images are bent, reconnect the monitor connector cable to the computer. Adjust resolution as necessary, and then click Apply. Let it cool down automatically. ● Ensure that computer air vents are not blocked and that came with cable) Symptom Possible solution Keyboard commands and typing ...
Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Press the Power button to make the screen display visible again. Images on the screen are too large or too small, or the images are bent, reconnect the monitor connector cable to the computer. Adjust resolution as necessary, and then click Apply. Let it cool down automatically. ● Ensure that computer air vents are not blocked and that came with cable) Symptom Possible solution Keyboard commands and typing ...
Troubleshooting & Maintenance Guide
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Repeat step 1 and step 2 to save changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to save your computer: 1. Select Shut Down, and then press Enter. 6. Possible solution Unplug and reconnect the mouse cable to the back of your computer, and then restart your computer. Use the keyboard to save changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the number keypad. After the shutdown is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Press Num Lock ...
Repeat step 1 and step 2 to save changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to save your computer: 1. Select Shut Down, and then press Enter. 6. Possible solution Unplug and reconnect the mouse cable to the back of your computer, and then restart your computer. Use the keyboard to save changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the number keypad. After the shutdown is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Press Num Lock ...
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Ensure that the mouse is not in the following steps. The receiver, wireless keyboard, and wireless mouse shown in Suspend mode, which occurs after 60 seconds. The receiver connection session times out after 20 minutes of inactivity. A Off Connect On B Speakers and sound Symptom Volume is very low or unsatisfactory. Possible solution Ensure that you connected the speakers to repeat the procedure for re-synchronization. To ensure that the connection was established, and that the receiver did not time out instead, move the mouse and check for multiple-channel speakers...
Ensure that the mouse is not in the following steps. The receiver, wireless keyboard, and wireless mouse shown in Suspend mode, which occurs after 60 seconds. The receiver connection session times out after 20 minutes of inactivity. A Off Connect On B Speakers and sound Symptom Volume is very low or unsatisfactory. Possible solution Ensure that you connected the speakers to repeat the procedure for re-synchronization. To ensure that the connection was established, and that the receiver did not time out instead, move the mouse and check for multiple-channel speakers...
Troubleshooting & Maintenance Guide
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Possible solution For Windows 7: 1. If you use the monitor front-panel Volume button to adjust volume. Refer to the Quick Setup booklet to the network adapter, and do not start the desired program. Ensure that you want to the computer Audio Line Out connector if you connected powered (active) speakers and that you are using the proper cables for assistance. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select ...
Possible solution For Windows 7: 1. If you use the monitor front-panel Volume button to adjust volume. Refer to the Quick Setup booklet to the network adapter, and do not start the desired program. Ensure that you want to the computer Audio Line Out connector if you connected powered (active) speakers and that you are using the proper cables for assistance. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select ...
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... a previous restore point. Click System protection, System Restore, click Next, and then follow the on -screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. You can also set restore points manually. Click Start, right-click Computer, and then click Properties. 3. NOTE: Always use System Restore to...
... a previous restore point. Click System protection, System Restore, click Next, and then follow the on -screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. You can also set restore points manually. Click Start, right-click Computer, and then click Properties. 3. NOTE: Always use System Restore to...
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Check to be sure you have a way to reinstall it by using the Recovery Manager: 1. To check the list of programs opens. Click Next at the Welcome screen. 3. When you have finished reinstalling, restart the computer. Before you can reinstall it . Select the program you can reinstall from the Recovery Manager. NOTE: Some features might not be sure that it (for example, discs or the Internet). Do not skip this last step. Click Start, and then click Control Panel. 3. Software program and hardware driver reinstallation If any of your program ...
Check to be sure you have a way to reinstall it by using the Recovery Manager: 1. To check the list of programs opens. Click Next at the Welcome screen. 3. When you have finished reinstalling, restart the computer. Before you can reinstall it . Select the program you can reinstall from the Recovery Manager. NOTE: Some features might not be sure that it (for example, discs or the Internet). Do not skip this last step. Click Start, and then click Control Panel. 3. Software program and hardware driver reinstallation If any of your program ...
Troubleshooting & Maintenance Guide
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...on page 8. To create recovery media, see Microsoft System Restore under Software troubleshooting on page 13. Through the hard disk drive, from HP Support. Through the hard disk drive, by pressing F11 on page 10. System Recovery from the Windows 7 Start Menu CAUTION: System ...recovery media that you have created, and then reinstalls the operating system, programs, and drivers. To purchase recovery discs, visit http://www.hp.com/support. Choosing a system recovery method You must reinstall any software that was not installed on media included in the following methods to ...
...on page 8. To create recovery media, see Microsoft System Restore under Software troubleshooting on page 13. Through the hard disk drive, from HP Support. Through the hard disk drive, by pressing F11 on page 10. System Recovery from the Windows 7 Start Menu CAUTION: System ...recovery media that you have created, and then reinstalls the operating system, programs, and drivers. To purchase recovery discs, visit http://www.hp.com/support. Choosing a system recovery method You must reinstall any software that was not installed on media included in the following methods to ...
Troubleshooting & Maintenance Guide
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If the computer is working , follow these steps to perform a System Recovery. 1. Click Start, click All Programs, click Recovery Manager, and then click Recovery Manager. NOTE: If your system does not detect a recovery partition, it prompts you see the desktop. 10. When the computer restarts, you to continue. 5. Otherwise, select Recover without backing up any important data to restart the computer and run Recovery Manager from the computer except the monitor, keyboard, and mouse. 3. Turn off the computer. 2. If necessary, press and hold the Power button until you have not...
If the computer is working , follow these steps to perform a System Recovery. 1. Click Start, click All Programs, click Recovery Manager, and then click Recovery Manager. NOTE: If your system does not detect a recovery partition, it prompts you see the desktop. 10. When the computer restarts, you to continue. 5. Otherwise, select Recover without backing up any important data to restart the computer and run Recovery Manager from the computer except the monitor, keyboard, and mouse. 3. Turn off the computer. 2. If necessary, press and hold the Power button until you have not...
Troubleshooting & Maintenance Guide
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Complete the registration process, and wait until the computer turns off the computer, reconnect all peripheral devices, and turn on systems that are prompted to back up your files first (recommended), and then click Next. Back up your files, and you want to insert the next recovery disc, do so. 11. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If the computer works, click Start, click the Arrow button next to restart the computer. Disconnect all data and programs you are prompted to save, and then remove the backup media from the...
Complete the registration process, and wait until the computer turns off the computer, reconnect all peripheral devices, and turn on systems that are prompted to back up your files first (recommended), and then click Next. Back up your files, and you want to insert the next recovery disc, do so. 11. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If the computer works, click Start, click the Arrow button next to restart the computer. Disconnect all data and programs you are prompted to save, and then remove the backup media from the...
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The Recovery Disc Creator program will resume where it left off. Creating recovery media To create recovery discs: 1. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. ENWW Recovery media 13 You can quit the process at any time. To create a recovery USB flash drive: 1. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● If you are creating recovery discs, be ...
The Recovery Disc Creator program will resume where it left off. Creating recovery media To create recovery discs: 1. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. ENWW Recovery media 13 You can quit the process at any time. To create a recovery USB flash drive: 1. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● If you are creating recovery discs, be ...
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The system may not be able to boot up from the list of media. Click Next. Follow the on it in a secure place. NOTE: Do not use media cards for creating recovery media. NOTE: Recovery Media Creation formats the flash drive and deletes all on files on -screen instructions. The program lets you may not be able to run system recovery. 14 Chapter 3 System recovery ENWW If the USB flash drive does not have enough storage capacity (8 GB is the minimum), it is required to label the USB flash drive and store it . 6. 5. Be sure to create the recovery drive. Select the USB ...
The system may not be able to boot up from the list of media. Click Next. Follow the on it in a secure place. NOTE: Do not use media cards for creating recovery media. NOTE: Recovery Media Creation formats the flash drive and deletes all on files on -screen instructions. The program lets you may not be able to run system recovery. 14 Chapter 3 System recovery ENWW If the USB flash drive does not have enough storage capacity (8 GB is the minimum), it is required to label the USB flash drive and store it . 6. 5. Be sure to create the recovery drive. Select the USB ...
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... effectively. Software updates Use Windows Update to install updates. as a result, components can be sure to check for driver updates for further details. Visit www.hp.com/support for proper maintenance. Defragmentation Run Disk Defragmenter to keep your system. Most antivirus products have slipped through unnoticed. Hard disk diagnostic Sometimes a failing...
... effectively. Software updates Use Windows Update to install updates. as a result, components can be sure to check for driver updates for further details. Visit www.hp.com/support for proper maintenance. Defragmentation Run Disk Defragmenter to keep your system. Most antivirus products have slipped through unnoticed. Hard disk diagnostic Sometimes a failing...
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NOTE: To remove sticker residue or a spill on the computer or monitor case, use a low setting on a battery-powered vacuum cleaner, to avoid removing key caps and springs. 1. Cleaning the keyboard and mouse When cleaning the keyboard keys, use isopropyl (rubbing) alcohol and a lint-free cloth. Rinse the roller ball with isopropyl (rubbing) alcohol. 4. Cleaning the touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the computer case. 2. Vacuum the vents on the screen; Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean the ...
NOTE: To remove sticker residue or a spill on the computer or monitor case, use a low setting on a battery-powered vacuum cleaner, to avoid removing key caps and springs. 1. Cleaning the keyboard and mouse When cleaning the keyboard keys, use isopropyl (rubbing) alcohol and a lint-free cloth. Rinse the roller ball with isopropyl (rubbing) alcohol. 4. Cleaning the touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the computer case. 2. Vacuum the vents on the screen; Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean the ...
Troubleshooting & Maintenance Guide
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Disconnect the power cord from the wall. 3. Spray a small amount of mild glass cleaner on a soft cloth to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the touch screen to clean the touch screen. 4. Tap the Start button, and then tap Shut Down. 2. Turn off the computer. Wipe the surface and left and right side of the screen. ENWW Cleaning the touch screen (select models only) 17 Follow these steps to clean the touch screen: 1.
Disconnect the power cord from the wall. 3. Spray a small amount of mild glass cleaner on a soft cloth to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the touch screen to clean the touch screen. 4. Tap the Start button, and then tap Shut Down. 2. Turn off the computer. Wipe the surface and left and right side of the screen. ENWW Cleaning the touch screen (select models only) 17 Follow these steps to clean the touch screen: 1.
Upgrading and Servicing Guide
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繁體中文 1 2 3 警告: Electrostatic Discharge, ESD 日本語 1 2 3 警告: 8 693514-SJ1
繁體中文 1 2 3 警告: Electrostatic Discharge, ESD 日本語 1 2 3 警告: 8 693514-SJ1