Maintenance and Service Guide
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......76 Downloading a BIOS update ...77 10 Using HP PC Hardware Diagnostics (UEFI) - Memory module ...34 6 Removal and replacement procedures for Authorized Service Provider parts 36 Component replacement procedures ...36 Front speakers ...36 Battery ...38 TouchPad board ...39 RTC battery ...42 Fingerprint reader board ...43 Subwoofer ...46 Fan ...47 RJ45 cover ...49 Security cable slot bracket ...51 System board ...52 Heat sink ...56 Left speaker ...59 Card reader board ...60 Power connector cable ...61 Display assembly ...62 7 Using Setup Utility (BIOS) - Windows 8 78 Downloading HP PC...
......76 Downloading a BIOS update ...77 10 Using HP PC Hardware Diagnostics (UEFI) - Memory module ...34 6 Removal and replacement procedures for Authorized Service Provider parts 36 Component replacement procedures ...36 Front speakers ...36 Battery ...38 TouchPad board ...39 RTC battery ...42 Fingerprint reader board ...43 Subwoofer ...46 Fan ...47 RJ45 cover ...49 Security cable slot bracket ...51 System board ...52 Heat sink ...56 Left speaker ...59 Card reader board ...60 Power connector cable ...61 Display assembly ...62 7 Using Setup Utility (BIOS) - Windows 8 78 Downloading HP PC...
Maintenance and Service Guide
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... Starting Setup Utility (BIOS) ...79 Updating the BIOS ...79 Determining the BIOS version ...79 Downloading a BIOS update ...80 Using HP PC Hardware Diagnostics (UEFI) ...80 Downloading HP PC Hardware Diagnostics (UEFI) to recover 87 Changing the computer boot order 88 Removing the HP Recovery partition (select products only 88 14 Backing up, restoring, and recovering - Windows 7 94 Creating backups ...94 Creating recovery media to recover the original system 94 What you get started 86 Using the HP Recovery partition (select products only 87 Using HP Recovery media to a USB device...
... Starting Setup Utility (BIOS) ...79 Updating the BIOS ...79 Determining the BIOS version ...79 Downloading a BIOS update ...80 Using HP PC Hardware Diagnostics (UEFI) ...80 Downloading HP PC Hardware Diagnostics (UEFI) to recover 87 Changing the computer boot order 88 Removing the HP Recovery partition (select products only 88 14 Backing up, restoring, and recovering - Windows 7 94 Creating backups ...94 Creating recovery media to recover the original system 94 What you get started 86 Using the HP Recovery partition (select products only 87 Using HP Recovery media to a USB device...
Maintenance and Service Guide
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... memory Spare part number 818100-001 818099-001 1. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. Turn off or in the Rubber Kit, spare part number 818126-001. 2. Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on page 14 for Customer Self-Repair parts...
... memory Spare part number 818100-001 818099-001 1. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. Turn off or in the Rubber Kit, spare part number 818126-001. 2. Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on page 14 for Customer Self-Repair parts...
Maintenance and Service Guide
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Reverse this procedure to install the display assembly subcomponents. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts The wireless antenna is available using spare part number 818097-001. g. Remove the wireless antenna cable and transceivers (4).
Reverse this procedure to install the display assembly subcomponents. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts The wireless antenna is available using spare part number 818097-001. g. Remove the wireless antenna cable and transceivers (4).
Maintenance and Service Guide
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... ready to the location on the keyboard needs to the hard drive. Make a note of the path to install the update. NOTE: The Embedded Controller firmware will need this path when you attach the tablet to the keyboard and restart the computer, Setup Utility (BIOS) checks to see if the Embedded Controller firmware on your hard drive. Follow the on -screen instructions. If no instructions appear, follow these steps: 1. Type file in the...
... ready to the location on the keyboard needs to the hard drive. Make a note of the path to install the update. NOTE: The Embedded Controller firmware will need this path when you attach the tablet to the keyboard and restart the computer, Setup Utility (BIOS) checks to see if the Embedded Controller firmware on your hard drive. Follow the on -screen instructions. If no instructions appear, follow these steps: 1. Type file in the...
Maintenance and Service Guide
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... down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. You may need to access this information to locate the update later, after the download is complete. NOTE: After a message on battery power, docked in the taskbar. 2. Updating Setup Utility (BIOS) 77 NOTE: If your hard drive. b. The BIOS installation begins. 5. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or...
... down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. You may need to access this information to locate the update later, after the download is complete. NOTE: After a message on battery power, docked in the taskbar. 2. Updating Setup Utility (BIOS) 77 NOTE: If your hard drive. b. The BIOS installation begins. 5. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or...
Maintenance and Service Guide
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... type of UEFI for the diagnostic tools, in the following order: a. Download the latest UEFI version: 1. Go to let HP automatically detect your product. 4. or - When the diagnostic tool opens, use the keyboard arrow keys to a USB device There are caused by the operating system or other software components. Go to a USB device on or restart the computer, quickly press esc. 2. To start HP PC Hardware Diagnostics (UEFI): 1. Connected USB drive...
... type of UEFI for the diagnostic tools, in the following order: a. Download the latest UEFI version: 1. Go to let HP automatically detect your product. 4. or - When the diagnostic tool opens, use the keyboard arrow keys to a USB device There are caused by the operating system or other software components. Go to a USB device on or restart the computer, quickly press esc. 2. To start HP PC Hardware Diagnostics (UEFI): 1. Connected USB drive...
Maintenance and Service Guide
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... system BIOS updates. Identify the BIOS update that is later than your BIOS version, make a note of the path to reliable external power using the AC adapter. If no instructions are caused by selecting Start > Computer. 2. Using the hard drive path you are displayed on the screen after it can delete the downloaded file from the AC outlet. The BIOS installation begins. 5. Do not shut down the computer or initiate Sleep...
... system BIOS updates. Identify the BIOS update that is later than your BIOS version, make a note of the path to reliable external power using the AC adapter. If no instructions are caused by selecting Start > Computer. 2. Using the hard drive path you are displayed on the screen after it can delete the downloaded file from the AC outlet. The BIOS installation begins. 5. Do not shut down the computer or initiate Sleep...
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To start HP PC Hardware Diagnostics UEFI: 1. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com/go/techcenter/pcdiags. Setup Utility (BIOS) 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of UEFI for the diagnostic tools, in the following order: a. Go to a USB device on page 78. In the HP PC Hardware Diagnostics section...
To start HP PC Hardware Diagnostics UEFI: 1. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com/go/techcenter/pcdiags. Setup Utility (BIOS) 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of UEFI for the diagnostic tools, in the following order: a. Go to a USB device on page 78. In the HP PC Hardware Diagnostics section...
Maintenance and Service Guide
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...; Go to create DVD recovery media, you begin creating the recovery media. ◦ The creation process can use a high-quality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with DVD writer capability, and you use an external optical drive (purchased separately) to a USB port on -screen instructions. Handle these steps. 1. Go to create system restore points and create backups of the recovery DVDs. To create HP Recovery media: IMPORTANT: For a tablet with HP Recovery Manager software. Or...
...; Go to create DVD recovery media, you begin creating the recovery media. ◦ The creation process can use a high-quality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with DVD writer capability, and you use an external optical drive (purchased separately) to a USB port on -screen instructions. Handle these steps. 1. Go to create system restore points and create backups of the recovery DVDs. To create HP Recovery media: IMPORTANT: For a tablet with HP Recovery Manager software. Or...
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...) on -screen instructions. ● If you want to recover the Windows partition to original factory content, you want to recover the computer's original factory partition and content, or if you have not already created recovery media, see Recovering using Recovering using HP Recovery Manager on page 86. ● On select products, if you can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on page 86. If you have replaced the hard drive, you need to...
...) on -screen instructions. ● If you want to recover the Windows partition to original factory content, you want to recover the computer's original factory partition and content, or if you have not already created recovery media, see Recovering using Recovering using HP Recovery Manager on page 86. ● On select products, if you can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on page 86. If you have replaced the hard drive, you need to...
Maintenance and Service Guide
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... HP Recovery partition to perform System Recovery or create HP recovery media from which is only available on page 84. Follow the on -screen instructions. 88 Chapter 13 Backing up hard drive space. You can change the selection to an optical drive or a USB flash drive. Type recovery in BIOS where the computer looks for boot options. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you want to remove the HP Recovery partition: 1. Turn...
... HP Recovery partition to perform System Recovery or create HP recovery media from which is only available on page 84. Follow the on -screen instructions. 88 Chapter 13 Backing up hard drive space. You can change the selection to an optical drive or a USB flash drive. Type recovery in BIOS where the computer looks for boot options. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you want to remove the HP Recovery partition: 1. Turn...
Maintenance and Service Guide
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... recovery media for the media that were installed at the factory and then configures the settings for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to reinstall the original operating system in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for your computer model. ● Use HP Recovery Manager to perform system recovery if the hard drive becomes corrupted. Creating HP Recovery media (select models...
... recovery media for the media that were installed at the factory and then configures the settings for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to reinstall the original operating system in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for your computer model. ● Use HP Recovery Manager to perform system recovery if the hard drive becomes corrupted. Creating HP Recovery media (select models...
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... Image Recovery installs only drivers and hardware-enabling applications. For software not provided with the computer. You can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you must use HP Recovery media. Before beginning recovery, back up any personal data you start the recovery process. For more information, see Creating HP Recovery media (select models...
... Image Recovery installs only drivers and hardware-enabling applications. For software not provided with the computer. You can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you must use HP Recovery media. Before beginning recovery, back up any personal data you start the recovery process. For more information, see Creating HP Recovery media (select models...
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... optical drive or a USB flash drive. Select Troubleshoot from the HP Recovery partition: 1. See Changing the computer boot order on -screen instructions. Changing the computer boot order If your system does not have an HP Recovery partition or if the hard drive is not working . Select the optical drive or USB flash drive from the hard drive and re-creating the partitions. Follow the on select models, Minimized Image Recovery. This type of devices listed in BIOS where the computer looks for startup information. To start HP Recovery Manager from the boot options menu...
... optical drive or a USB flash drive. Select Troubleshoot from the HP Recovery partition: 1. See Changing the computer boot order on -screen instructions. Changing the computer boot order If your system does not have an HP Recovery partition or if the hard drive is not working . Select the optical drive or USB flash drive from the hard drive and re-creating the partitions. Follow the on select models, Minimized Image Recovery. This type of devices listed in BIOS where the computer looks for startup information. To start HP Recovery Manager from the boot options menu...
Maintenance and Service Guide
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... > Backup and Restore. 2. The screen image is hard to back up files using Windows Backup and Restore on -screen instructions to the document. 4. To back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to improve the security of your settings. Follow the on page 97. 96 Chapter 15 Backing up, restoring, and recovering - See Help and Support for the backup. Tips for a successful backup ● Number backup discs...
... > Backup and Restore. 2. The screen image is hard to back up files using Windows Backup and Restore on -screen instructions to the document. 4. To back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to improve the security of your settings. Follow the on page 97. 96 Chapter 15 Backing up, restoring, and recovering - See Help and Support for the backup. Tips for a successful backup ● Number backup discs...
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... type recovery in the window. Select Internal CD/DVD ROM Drive from the list. - If the recovery partition is present, a Recovery drive is listed in the search field. See Changing the computer boot order on your computer or an optional external optical drive, and then restart the computer. - Recovering using the recovery media 1. ● If the recovery media do not work, you to restore your system without the need for boot options. 3. This type of a recovery partition, select Start, right-click Computer then select Manage > Disk Management...
... type recovery in the window. Select Internal CD/DVD ROM Drive from the list. - If the recovery partition is present, a Recovery drive is listed in the search field. See Changing the computer boot order on your computer or an optional external optical drive, and then restart the computer. - Recovering using the recovery media 1. ● If the recovery media do not work, you to restore your system without the need for boot options. 3. This type of a recovery partition, select Start, right-click Computer then select Manage > Disk Management...
Maintenance and Service Guide
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... mode key 7 antenna location 4 removal 69 spare part number 22, 70 Antenna Kit, spare part number 22, 70 audio, product description 2 audio-in (microphone) jack 10 audio-out (headphone) jack 10 B backups 89, 94 battery removal 38 spare part number 18, 38 BIOS determining version 76, 79 downloading an update 77, 80 starting the Setup Utility 76 updating 76, 79 Bluetooth label 15 boot order 92 changing 98 bottom 15 bottom components 13 bottom cover removal 28 spare part numbers 20, 28 button components 5 buttons power 5 TouchPad 9 C caps lock light 8 card reader board removal...
... mode key 7 antenna location 4 removal 69 spare part number 22, 70 Antenna Kit, spare part number 22, 70 audio, product description 2 audio-in (microphone) jack 10 audio-out (headphone) jack 10 B backups 89, 94 battery removal 38 spare part number 18, 38 BIOS determining version 76, 79 downloading an update 77, 80 starting the Setup Utility 76 updating 76, 79 Bluetooth label 15 boot order 92 changing 98 bottom 15 bottom components 13 bottom cover removal 28 spare part numbers 20, 28 button components 5 buttons power 5 TouchPad 9 C caps lock light 8 card reader board removal...
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... RJ-45 12 webcam 4 M memory card reader 11 memory module product description 1 removal 34 spare part numbers 20, 34 microphone location 4 product description 2 minimized image recovery 92 minimized image, creating 91 model name 1 mute light 8 N network jack 12 network lights 12 O operating system, product description 3 optical drive product description 2 spare part number 22 original system recovery 91, 97 P pointing device, product description 2 ports HDMI 10 product description 2 USB 3.0 10, 12 power button 5 power connector 12 power connector cable removal 61 spare part number 20, 61 power...
... RJ-45 12 webcam 4 M memory card reader 11 memory module product description 1 removal 34 spare part numbers 20, 34 microphone location 4 product description 2 minimized image recovery 92 minimized image, creating 91 model name 1 mute light 8 N network jack 12 network lights 12 O operating system, product description 3 optical drive product description 2 spare part number 22 original system recovery 91, 97 P pointing device, product description 2 ports HDMI 10 product description 2 USB 3.0 10, 12 power button 5 power connector 12 power connector cable removal 61 spare part number 20, 61 power...
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... HP Recovery Manager 91, 97 media 92 options 90 starting 92 supported discs 90 system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 94 recovery media 94 creating 89 creating using HP Recovery Manager 90 recovery partition, removing 93 recovery, system 97 regulatory information regulatory label 15 wireless certification labels 15 removal/replacement procedures 28, 36 restore points 95 restoring the original system creating recovery media 94 right-side components 12 RJ-45 jack 12 RJ-45 jack lights 12 RJ45 cover removal 49 spare part number 18, 49 RTC battery removal...
... HP Recovery Manager 91, 97 media 92 options 90 starting 92 supported discs 90 system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 94 recovery media 94 creating 89 creating using HP Recovery Manager 90 recovery partition, removing 93 recovery, system 97 regulatory information regulatory label 15 wireless certification labels 15 removal/replacement procedures 28, 36 restore points 95 restoring the original system creating recovery media 94 right-side components 12 RJ-45 jack 12 RJ-45 jack lights 12 RJ45 cover removal 49 spare part number 18, 49 RTC battery removal...