Maintenance and Service Guide
Page 1
HP Chromebook (model numbers 14-ak000 through 14-ak099) HP Chromebook 14 G4 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
HP Chromebook (model numbers 14-ak000 through 14-ak099) HP Chromebook 14 G4 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
Maintenance and Service Guide
Page 7
... frames per second; 1 Product description Category Product Name Processor Chipset Graphics Panel Memory Storage Audio and video Wireless External media cards Ports Description HP Chromebook (model numbers 14-ak000 through 14-ak099) HP Chromebook 14 G4 Intel Celeron N2940 (1.83GHz, turbo up to 2.25GHz), 1333MHz/1MB L2, Quad SDP4.5W, BGA Intel Celeron N2840 (2.16GHz, turbo up to...
... frames per second; 1 Product description Category Product Name Processor Chipset Graphics Panel Memory Storage Audio and video Wireless External media cards Ports Description HP Chromebook (model numbers 14-ak000 through 14-ak099) HP Chromebook 14 G4 Intel Celeron N2940 (1.83GHz, turbo up to 2.25GHz), 1333MHz/1MB L2, Quad SDP4.5W, BGA Intel Celeron N2840 (2.16GHz, turbo up to...
Maintenance and Service Guide
Page 8
... requirements Operating system Serviceability Description USB 2.0 ports (2) Full-sized, textured, island-style, Google keyboard (black) for use only on HP Chromebook 14 G4 Full-sized, textured, island-style, Google keyboard (white) for use only on HP Chromebook 14 Touchpad requirements: Multitouch gestures enabled Taps enabled as default Battery Support for a 3-cell, 37-WHr battery AC adapters 65...
... requirements Operating system Serviceability Description USB 2.0 ports (2) Full-sized, textured, island-style, Google keyboard (black) for use only on HP Chromebook 14 G4 Full-sized, textured, island-style, Google keyboard (white) for use only on HP Chromebook 14 Touchpad requirements: Multitouch gestures enabled Taps enabled as default Battery Support for a 3-cell, 37-WHr battery AC adapters 65...
Maintenance and Service Guide
Page 17
... 14. (2) TouchPad (includes gasket) For use in HP Chromebook 14 G4 models 830874-001 For use in silver HP Chromebook models 830874-001 For use in blue HP Chromebook models 835047-001 For use in purple HP Chromebook models 835048-001 (3) Touchpad cable 830870-001 (4) Keyboard/top cover (includes keyboard cable): HP Chromebook 14 G4 ...281 ● For use in the United Kingdom and Singapore 834913-031 ● For use in the United States 834913-001 HP Chromebook models with silver finish: ● For use in Belgium 830878-A41 ● For use in Canada 830878-DB1 ● ...
... 14. (2) TouchPad (includes gasket) For use in HP Chromebook 14 G4 models 830874-001 For use in silver HP Chromebook models 830874-001 For use in blue HP Chromebook models 835047-001 For use in purple HP Chromebook models 835048-001 (3) Touchpad cable 830870-001 (4) Keyboard/top cover (includes keyboard cable): HP Chromebook 14 G4 ...281 ● For use in the United Kingdom and Singapore 834913-031 ● For use in the United States 834913-001 HP Chromebook models with silver finish: ● For use in Belgium 830878-A41 ● For use in Canada 830878-DB1 ● ...
Maintenance and Service Guide
Page 19
...equipped with a Intel Celeron N2840 processor, 2.0-GB of system memory, and 16-GB of eMMC primary storage 830017-001 For use in HP Chromebook 14 G4 models: ● System board equipped with a Intel Celeron N2940 processor, 4.0-GB of system memory, and 32-GB of eMMC primary storage... Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 combo adaptor 784647-005 (13) Base enclosure: For use in HP Chromebook models: ● Silver 830862-001 ● Blue 830863-001 ● Purple 830864-001 For use in HP Chromebook 14 G4 models: ● Silver 834906-001 Computer major components 13
...equipped with a Intel Celeron N2840 processor, 2.0-GB of system memory, and 16-GB of eMMC primary storage 830017-001 For use in HP Chromebook 14 G4 models: ● System board equipped with a Intel Celeron N2940 processor, 4.0-GB of system memory, and 32-GB of eMMC primary storage... Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 combo adaptor 784647-005 (13) Base enclosure: For use in HP Chromebook models: ● Silver 830862-001 ● Blue 830863-001 ● Purple 830864-001 For use in HP Chromebook 14 G4 models: ● Silver 834906-001 Computer major components 13
Maintenance and Service Guide
Page 20
Display assembly subcomponents Item (1) (2) (3) Description Display bezel (includes Mylar) For use in HP Chromebook 14 G4 models: ● Silver For use in HP Chromebook models: ● Silver ● Blue ● Purple Webcam/microphone module (includes bezel Mylar) For use in HP Chromebook 14 G4 models For use in HP Chromebook models Display panel (raw) (includes bezel Mylar) 14 Chapter 3 Illustrated parts catalog Spare part number 834907-001 830865-001 830866-001 830867-001 834912-001 830877-001
Display assembly subcomponents Item (1) (2) (3) Description Display bezel (includes Mylar) For use in HP Chromebook 14 G4 models: ● Silver For use in HP Chromebook models: ● Silver ● Blue ● Purple Webcam/microphone module (includes bezel Mylar) For use in HP Chromebook 14 G4 models For use in HP Chromebook models Display panel (raw) (includes bezel Mylar) 14 Chapter 3 Illustrated parts catalog Spare part number 834907-001 830865-001 830866-001 830867-001 834912-001 830877-001
Maintenance and Service Guide
Page 21
... Hinge Kit for in HP Chromebook 14 G4 models Display Hinge Kit for in HP Chromebook models (4a) Left hinge (4b) Right hinge (5) Antenna cable (includes bezel Mylar) For use in HP Chromebook 14 G4 models For use in HP Chromebook models (6) Display panel cable (includes bezel Mylar) For use in HP Chromebook 14 G4 models with HD displays For use in HP Chromebook 14 G4 models with FHD displays...
... Hinge Kit for in HP Chromebook 14 G4 models Display Hinge Kit for in HP Chromebook models (4a) Left hinge (4b) Right hinge (5) Antenna cable (includes bezel Mylar) For use in HP Chromebook 14 G4 models For use in HP Chromebook models (6) Display panel cable (includes bezel Mylar) For use in HP Chromebook 14 G4 models with HD displays For use in HP Chromebook 14 G4 models with FHD displays...
Maintenance and Service Guide
Page 22
...Kit for use in HP Chromebook 14 G4 models Rubber Kit for use in HP Chromebook models Oval foot/screw covers Small foot/screw cover Large foot/screw cover Miscellaneous parts Component AC adapter 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use on all computer models 45-W HP Smart AC adapter ... and Singapore for use on all computer models Rubber Kit (not illustrated, includes rubber feet/screw covers) For use in Chromebook 14 G4 models: For use in Chromebook models: 16 Chapter 3 Illustrated parts catalog Spare part number 834911-001 830875-001 Spare part number 714657-001 741727-001 ...
...Kit for use in HP Chromebook 14 G4 models Rubber Kit for use in HP Chromebook models Oval foot/screw covers Small foot/screw cover Large foot/screw cover Miscellaneous parts Component AC adapter 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use on all computer models 45-W HP Smart AC adapter ... and Singapore for use on all computer models Rubber Kit (not illustrated, includes rubber feet/screw covers) For use in Chromebook 14 G4 models: For use in Chromebook models: 16 Chapter 3 Illustrated parts catalog Spare part number 834911-001 830875-001 Spare part number 714657-001 741727-001 ...
Maintenance and Service Guide
Page 29
... improves and changes product parts. Description Spare part number Description Spare part number Keyboard/top cover in silver finish for use only on HP Chromebook 14 G4 models: For use in Belgium 834913-A41 For use in Latin America 834913-161 For use in Canada 834913-DB1 For use in the ... in the United States 834913-001 Keyboard/top cover in silver finish for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on HP Chromebook models: For use in Belgium 830878-A41 For use in the Netherlands 830878-B31 For use in Canada 830878...
... improves and changes product parts. Description Spare part number Description Spare part number Keyboard/top cover in silver finish for use only on HP Chromebook 14 G4 models: For use in Belgium 834913-A41 For use in Latin America 834913-161 For use in Canada 834913-DB1 For use in the ... in the United States 834913-001 Keyboard/top cover in silver finish for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on HP Chromebook models: For use in Belgium 830878-A41 For use in the Netherlands 830878-B31 For use in Canada 830878...
Maintenance and Service Guide
Page 31
NOTE: The feet/screw covers are included in the Rubber Kit, spare part number 834911-001 for use only on HP Chromebook 14 G4 models and 830875-001 for use only on HP Chromebook models. 6. Lift the front edge (1) of the base enclosure. 10. Component replacement procedures 25 5. Turn the computer right side up with the front...
NOTE: The feet/screw covers are included in the Rubber Kit, spare part number 834911-001 for use only on HP Chromebook 14 G4 models and 830875-001 for use only on HP Chromebook models. 6. Lift the front edge (1) of the base enclosure. 10. Component replacement procedures 25 5. Turn the computer right side up with the front...
Maintenance and Service Guide
Page 33
... 23). Disconnect the power from the computer. 3. Position the keyboard/top cover upside down through the opening in purple HP Chromebook models (includes gasket) Touchpad cable Spare part number 830874-001 830874-001 835047-001 835048-001 830870-001 Before removing ... Detach the TouchPad cable (1) from the computer. 4. TouchPad Description TouchPad for use in HP Chromebook 14 G4 models (includes gasket) TouchPad for use in silver HP Chromebook models (includes gasket) TouchPad for use in blue HP Chromebook models (includes gasket) TouchPad for use in the keyboard/top cover. If you ....
... 23). Disconnect the power from the computer. 3. Position the keyboard/top cover upside down through the opening in purple HP Chromebook models (includes gasket) Touchpad cable Spare part number 830874-001 830874-001 835047-001 835048-001 830870-001 Before removing ... Detach the TouchPad cable (1) from the computer. 4. TouchPad Description TouchPad for use in HP Chromebook 14 G4 models (includes gasket) TouchPad for use in silver HP Chromebook models (includes gasket) TouchPad for use in blue HP Chromebook models (includes gasket) TouchPad for use in the keyboard/top cover. If you ....
Maintenance and Service Guide
Page 42
... available using the following spare part numbers: ● 834907-001-For use on HP Chromebook 14 G4 models ● 830865-001-For use on silver HP Chromebook models ● 830866-001-For use on blue HP Chromebook models ● 830867-001-For use on purple HP Chromebook models 6. Remove the bezel from the panel. NOTE: When lifting the bezel, make...
... available using the following spare part numbers: ● 834907-001-For use on HP Chromebook 14 G4 models ● 830865-001-For use on silver HP Chromebook models ● 830866-001-For use on blue HP Chromebook models ● 830867-001-For use on purple HP Chromebook models 6. Remove the bezel from the panel. NOTE: When lifting the bezel, make...
Maintenance and Service Guide
Page 43
... turning the display panel upside down, make sure the work surface is available using spare part number 834912-001 for use on HP Chromebook 14 G4 models or 830877-001 for use on HP Chromebook models. 7. Failure to follow this caution can result in damage to the display enclosure. b. Remove the webcam/microphone module. Component replacement...
... turning the display panel upside down, make sure the work surface is available using spare part number 834912-001 for use on HP Chromebook 14 G4 models or 830877-001 for use on HP Chromebook models. 7. Failure to follow this caution can result in damage to the display enclosure. b. Remove the webcam/microphone module. Component replacement...
Maintenance and Service Guide
Page 45
... hinges are included in the Display Hinge Kit, spare part number 834909-001 for use on purple HP Chromebook models with HD displays ● 841536-001-For use on HP Chromebook 14 G4 models or 830872-001 on blue HP Chromebook models with FHD displays Component replacement procedures 39 Remove the following spare part numbers: ● 834908-001...
... hinges are included in the Display Hinge Kit, spare part number 834909-001 for use on purple HP Chromebook models with HD displays ● 841536-001-For use on HP Chromebook 14 G4 models or 830872-001 on blue HP Chromebook models with FHD displays Component replacement procedures 39 Remove the following spare part numbers: ● 834908-001...
Maintenance and Service Guide
Page 46
b. Release the cable from the top of the display enclosure. c. The display rear cover is available using spare part number 834904-001 for HP Chromebook 14 G4 models and 830858-001 for Authorized Service Provider parts Peel to replace the antenna cable: a. The antenna cable is necessary to remove the transceivers from the retention clips (2) and channel built into the side of the display enclosure (1). If it is available using the following spare part numbers: 40 Chapter 5 Removal and replacement procedures for HP Chromebook models. Remove the antenna cable (3). 10.
b. Release the cable from the top of the display enclosure. c. The display rear cover is available using spare part number 834904-001 for HP Chromebook 14 G4 models and 830858-001 for Authorized Service Provider parts Peel to replace the antenna cable: a. The antenna cable is necessary to remove the transceivers from the retention clips (2) and channel built into the side of the display enclosure (1). If it is available using the following spare part numbers: 40 Chapter 5 Removal and replacement procedures for HP Chromebook models. Remove the antenna cable (3). 10.
Maintenance and Service Guide
Page 47
Component replacement procedures 41 ● 834905-001-For use on HP Chromebook 14 G4 models ● 830859-001-For use on silver HP Chromebook models ● 830860-001-For use on blue HP Chromebook models ● 830861-001-For use on purple HP Chromebook models Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 41 ● 834905-001-For use on HP Chromebook 14 G4 models ● 830859-001-For use on silver HP Chromebook models ● 830860-001-For use on blue HP Chromebook models ● 830861-001-For use on purple HP Chromebook models Reverse this procedure to reassemble and install the display assembly.
Maintenance and Service Guide
Page 51
... Hibernation, turn the computer on, and then shut it down through the operating system. 2. System board Description Spare part number System board for use in HP Chromebook 14 G4 models (includes alcohol pad, thermal tape, and thermal grease): Equipped with a Intel Celeron N2940 processor, 4.0-GB of system memory, and 32-GB of eMMC primary...
... Hibernation, turn the computer on, and then shut it down through the operating system. 2. System board Description Spare part number System board for use in HP Chromebook 14 G4 models (includes alcohol pad, thermal tape, and thermal grease): Equipped with a Intel Celeron N2940 processor, 4.0-GB of system memory, and 32-GB of eMMC primary...
