HP Dragonfly Pro Chromebook 14 Support and Manuals
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Maintenance and Service Guide - Page 2
...; and USB-C® are set forth in the United States and/or other countries. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your sole remedy is subject to most models. First Edition: February 2023
Document Part Number: N50035-001
Product notice
This guide describes features that are...
Maintenance and Service Guide - Page 4
...17 Enabling HP Easy Clean (select products only) ...17 Removing dirt and debris from your computer...17 Cleaning your computer with a disinfectant...18 Caring for wood veneer (select products only) ...19 Packaging and transporting guidelines...19 Accessing support information ...20
5 Removal and replacement procedures for authorized service provider parts 22 Component replacement procedures ...22...
Maintenance and Service Guide - Page 6
...(full size, RGB backlit)
Power requirements Battery
4 cell, 51.3 Whr, li-ion polymer, HP Long Life HP Fast Charge Technology
Smart AC adapters (USB Type-C, non power factor correction [nPFC], PD 3.0)
96 W
Operating system Serviceability
Chrome™ End user replaceable parts
AC adapter
Product description 1 1 Product description
This table provides detailed product information. BTLE...
Maintenance and Service Guide - Page 12
...label-Provides important information to identify your computer. Table 2-7 Service label components Component (1) Serial number (2) Product ID (3) HP product name and model number
Labels 7
IMPORTANT: Check the following examples. When contacting support,
you troubleshoot system problems or travel internationally with the computer.
If the computer has stopped responding and shutdown...
Maintenance and Service Guide - Page 25
... left panel. Search collect Chrome device logs. Accessing support information
To find the HP support that you must restart the computer and again repeatedly press esc when the power button light turns white to access the utility.
3.
Place the cursor over Problem solving to enter the BIOS setup.
4. (On commercial products) Under the Main tab...
Maintenance and Service Guide - Page 27
..., see Preparation for disassembly on -screen instructions. If you are on the service tag at the bottom of your country or region, and then follow the on page 22).
22 Chapter 5 Removal and replacement procedures for authorized service provider parts. For complete and current information about your computer, including model, serial number, product key, and length...
Maintenance and Service Guide - Page 42
...this Chrome device." ● You are having problems with your user profile or settings. ● You restarted your computer.
A ...problem is recognized as the owner account. 6.
The factory reset will not delete your computer: 1. Backing up, resetting, and recovering 37 You might want to Google Drive. Resetting
A factory reset erases the information on -screen instructions...
Maintenance and Service Guide - Page 51
..., 24 bottom cover illustrated 11 removal and replacement 22 spare part numbers 11, 22 buttons power 7
C camera 4
identifying 4 camera light, identifying 4 caring for your computer 17 cautions
electrostatic discharge 13, 14 Chromebook Recovery Utility,
installing 38 cleaning your computer 17
caring for wood veneer 19 disinfecting 18 HP Easy Clean 17 removing dirt and debris 17...
Maintenance and Service Guide - Page 52
... board 31 WLAN antenna 27 speaker illustrated 11 speakers, identifying 5 specifications computer 41 display 41 hard drive 41 static electricity 13, 14 support information 20 system board illustrated 12 removal and replacement 32 spare part numbers 12, 32 system recovery Chrome operating system 39 Chromebook Recovery
Utility 38 internet connection 38 recovery media 38
T top cover...
User Guide - Page 14
... number, or the model number. Table 1-9 Service label components Component (1) Serial number (2) Product ID (3) HP product name and model number
Table 1-10 Service label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID
8 Chapter 1 Components When contacting support,
you might need when you troubleshoot system problems or travel internationally with...
User Guide - Page 20
... app from the Chrome Web Store. HP printers produced in 2017 and later are supported automatically. Select the search icon, type set up printer, and then select Set up printer. You can install the HP Print for Chromebooks™. For more information, see the Google Chrome support website. 1.
For more information, see the HP website. 1. Select the search icon...
User Guide - Page 21
... 3.
Resetting
A factory reset erases the information on -screen instructions to original factory conditions, and recovering your operating system. You ... Chrome device." ● You are having problems with your user profile or settings. ● You restarted your computer, and...affect Google Accounts and data synced to http://www.support.google.com. Select Restart. 4. For detailed ...
User Guide - Page 23
... the Chrome operating system with ChromeOS reinstalled.
Disconnect any external devices connected to http://www.support.google.com. Wait while Chrome verifies the integrity of the recovery media.
In the apps window, select Recovery. 3. Select the Settings icon, and then select Erase recovery media.
NOTE: If you need to the computer.
2. Do...
User Guide - Page 25
... install the HP Support Assistant app.
● How to set up the computer ● Optimizes computer performance and resolves problems using
the latest software updates, diagnostic tools, and guided assistance
HP website
● Support information
To access the latest user guide, go to
● Ordering parts and finding additional help
http://www.hp.com/support, and follow the instructions...
User Guide - Page 35
... camera light, identifying 3
Chromebook Recovery Utility, installing 16
components bottom 7 display 2 keyboard area 3 left side 2 right side 1
connectors power 1, 2
customer support, accessibility 28
D display ... connector and Thunderbolt port with HP Sleep and Charge and DisplayPort output 1, 2
power connector identifying 1, 2
power key, identifying 6 printing 14 product name and number,
computer...
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