Service Manual
Page 20
...flashing and using different combinations can help to troubleshoot when the Printer does not Power up completely. The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting NOTE Using the Power Switch LED to Troubleshoot In certain circumstances the LED located ... the Electronics Module ⇒ Page 8-24. This indicates that there is ON (all the time) - LED is a problem with the previous firmware upgrade. A problem has been detected with the Printer. The LED may flash in the power switch (located on the left hand side of the...
...flashing and using different combinations can help to troubleshoot when the Printer does not Power up completely. The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting NOTE Using the Power Switch LED to Troubleshoot In certain circumstances the LED located ... the Electronics Module ⇒ Page 8-24. This indicates that there is ON (all the time) - LED is a problem with the previous firmware upgrade. A problem has been detected with the Printer. The LED may flash in the power switch (located on the left hand side of the...
Service Manual
Page 22
... for some reason this sequence a System Error will help you to Chapter 2 - Initializing various components of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual Initializing various components of the Main PCA. Troubleshooting Using the Boot-Up Sequence to mention). ...initializing various components (too numerous to Troubleshoot When you should refer to locate the failing component: During the first phase of the Firmware. Initializing a portion of the Boot-up sequence (all the squares turn grey) the Printer is being initialized as each square turns...
... for some reason this sequence a System Error will help you to Chapter 2 - Initializing various components of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual Initializing various components of the Main PCA. Troubleshooting Using the Boot-Up Sequence to mention). ...initializing various components (too numerous to Troubleshoot When you should refer to locate the failing component: During the first phase of the Firmware. Initializing a portion of the Boot-up sequence (all the squares turn grey) the Printer is being initialized as each square turns...
Service Manual
Page 23
Initializing the User Interface (Front Panel menus). End of the Firmware. Initializing the Formatter. This will give you access to some of the System). Initializing a portion of initialization sequence. HP DesignJets 500 and 800 Series Printers Service Manual 1-13 Initializing a portion of the Main PCA. Entering Service Menu at Power Up - Initializing the...
Initializing the User Interface (Front Panel menus). End of the Firmware. Initializing the Formatter. This will give you access to some of the System). Initializing a portion of initialization sequence. HP DesignJets 500 and 800 Series Printers Service Manual 1-13 Initializing a portion of the Main PCA. Entering Service Menu at Power Up - Initializing the...
Service Manual
Page 30
... Reseat/Reconnect/Clean/Adjust (manually) Possible for 03 Calibrate/Adjust (using Automatic Process) customer to 04 Power OFF perform 05 Upgrade System Firmware action 06 Upgrade Driver 07 Add Accessory 09 Wrong Part Installed 10 Replace 11 Reseat/Reconnect/Clean/Adjust (manually) 12 Calibrate/Adjust (using... Automatic Process) On-Site 13 Power OFF visit 14 Upgrade System Firmware required 15 Upgrade Driver 16 Add Accessory 19 Wrong Part Installed 2-4 HP DesignJets 500 and 800 Series Printers Service Manual
... Reseat/Reconnect/Clean/Adjust (manually) Possible for 03 Calibrate/Adjust (using Automatic Process) customer to 04 Power OFF perform 05 Upgrade System Firmware action 06 Upgrade Driver 07 Add Accessory 09 Wrong Part Installed 10 Replace 11 Reseat/Reconnect/Clean/Adjust (manually) 12 Calibrate/Adjust (using... Automatic Process) On-Site 13 Power OFF visit 14 Upgrade System Firmware required 15 Upgrade Driver 16 Add Accessory 19 Wrong Part Installed 2-4 HP DesignJets 500 and 800 Series Printers Service Manual
Service Manual
Page 31
The purpose of the last 10 system error codes the Printer has experienced. n Determine whether there are causing the current failure in the Firmware where the error was triggered. n The date when the error code was triggered. Accessing the Error Log Utility 1 Press the ↑ or ↓... information is to the current system error code. Set-up menu Press ENTER for each error code is experiencing repetitive failures. Log Menu Back Enter HP DesignJets 500 and 800 Series Printers Service Manual 2-5 Set-up menu Expansion cards I/O set-up menu Menu Back Enter 2 Press the ↑ ...
The purpose of the last 10 system error codes the Printer has experienced. n Determine whether there are causing the current failure in the Firmware where the error was triggered. n The date when the error code was triggered. Accessing the Error Log Utility 1 Press the ↑ or ↓... information is to the current system error code. Set-up menu Press ENTER for each error code is experiencing repetitive failures. Log Menu Back Enter HP DesignJets 500 and 800 Series Printers Service Manual 2-5 Set-up menu Expansion cards I/O set-up menu Menu Back Enter 2 Press the ↑ ...
Service Manual
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... continues, replace the Drive Roller Encoder Sensor ⇒ Page 8-38. HP DesignJets 500 and 800 Series Printers Service Manual 2-13 Switch the Printer On again and check if the Error Code has disappeared. Firmware release of the Printer. - The complete Error Code information, including the...System Error: 56:13 Problem Description: Error in the Drive Roller Encoder Sensor quadrature. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to obtain this information ⇒ Page 2-5).
... continues, replace the Drive Roller Encoder Sensor ⇒ Page 8-38. HP DesignJets 500 and 800 Series Printers Service Manual 2-13 Switch the Printer On again and check if the Error Code has disappeared. Firmware release of the Printer. - The complete Error Code information, including the...System Error: 56:13 Problem Description: Error in the Drive Roller Encoder Sensor quadrature. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to obtain this information ⇒ Page 2-5).
Service Manual
Page 40
... problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to print again. Firmware release of the Printer. - This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when... processing either a PostScript or HP-GL/2 file. Corrective Action...
... problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to print again. Firmware release of the Printer. - This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when... processing either a PostScript or HP-GL/2 file. Corrective Action...
Service Manual
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... the Printer On again and check if the Error Code has disappeared. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to obtain this information ⇒ Page 2-5). System Error: 71:06... wait a few minutes. n If the Error Code reappears, check for a new Firmware release. If necessary, install more memory into the Formatter. Firmware release of the Printer. - This Error Code only appears in HP DesignJets 800 Series, or in the Driver). System Error Codes System Error: 71:04...
... the Printer On again and check if the Error Code has disappeared. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to obtain this information ⇒ Page 2-5). System Error: 71:06... wait a few minutes. n If the Error Code reappears, check for a new Firmware release. If necessary, install more memory into the Formatter. Firmware release of the Printer. - This Error Code only appears in HP DesignJets 800 Series, or in the Driver). System Error Codes System Error: 71:04...
Service Manual
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... Serial Number of the Printer (use the Error Log utility to obtain this information ⇒ Page 2-5). 2-16 HP DesignJets 500 and 800 Series Printers Service Manual Firmware release of the Printer. - The complete Error Code information, including the linefeed where the error occurred (use the...Module ⇒ Page 8-24. System Error Codes System Error: 72:04 Problem Description: Problem in the Scan-Axis (Firmware Error). n If the problem continues, contact the HP Response Center (or directly to the Division) supplying the following : n Switch the Printer Off and wait a few ...
... Serial Number of the Printer (use the Error Log utility to obtain this information ⇒ Page 2-5). 2-16 HP DesignJets 500 and 800 Series Printers Service Manual Firmware release of the Printer. - The complete Error Code information, including the linefeed where the error occurred (use the...Module ⇒ Page 8-24. System Error Codes System Error: 72:04 Problem Description: Problem in the Scan-Axis (Firmware Error). n If the problem continues, contact the HP Response Center (or directly to the Division) supplying the following : n Switch the Printer Off and wait a few ...
Service Manual
Page 43
...code appeared but was not available, then contact the HP Response Center (or directly to Error Code 81:01. Corrective Action: If this information ⇒ Page 2-5). HP DesignJets 500 and 800 Series Printers Service Manual 2-17 n If the new Firmware release does not solve the problem, or if new... Firmware release was NOT caused by a paper jam, then try the following: n Perform the...
...code appeared but was not available, then contact the HP Response Center (or directly to Error Code 81:01. Corrective Action: If this information ⇒ Page 2-5). HP DesignJets 500 and 800 Series Printers Service Manual 2-17 n If the new Firmware release does not solve the problem, or if new... Firmware release was NOT caused by a paper jam, then try the following: n Perform the...
Service Manual
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...it takes a short time to obtain this information ⇒ Page 2-5). n If the new Firmware release does not solve the problem, or if new Firmware release was not available, contact the HP Response Center (or directly to complete the procedure and there is ink on Printer components), replace...Cartridges. If it takes to read the Carriage Encoder Sensor. System Error Codes System Error: 86:13 Problem Description: Carriage-Axis shutdown (Firmware Error). System Error: 87:13 Problem Description: Unable to complete the procedure. Corrective Action: Try the following : n Switch the ...
...it takes a short time to obtain this information ⇒ Page 2-5). n If the new Firmware release does not solve the problem, or if new Firmware release was not available, contact the HP Response Center (or directly to complete the procedure and there is ink on Printer components), replace...Cartridges. If it takes to read the Carriage Encoder Sensor. System Error Codes System Error: 86:13 Problem Description: Carriage-Axis shutdown (Firmware Error). System Error: 87:13 Problem Description: Unable to complete the procedure. Corrective Action: Try the following : n Switch the ...
Service Manual
Page 97
... the day is installed). The Serial Number should be the same number as printed on the Serial Number label (located at the back of the Firmware being used by the Hard Disk (only if the Formatter is 31 (e.g.: Oct. 10th = (9 x 30 + 10) = 280; The remainder gives you the...Printer. The current version of Scan-Axis cycles that it is explained as a percentage over the maximum number of the Firmware being used by the Printer and the date that the HP DesignJets 500 and 800 Series Printers Service Manual 4-27 Number of Scan-Axis cycles represented as follows: n Model Number ...
... the day is installed). The Serial Number should be the same number as printed on the Serial Number label (located at the back of the Firmware being used by the Hard Disk (only if the Formatter is 31 (e.g.: Oct. 10th = (9 x 30 + 10) = 280; The remainder gives you the...Printer. The current version of Scan-Axis cycles that it is explained as a percentage over the maximum number of the Firmware being used by the Printer and the date that the HP DesignJets 500 and 800 Series Printers Service Manual 4-27 Number of Scan-Axis cycles represented as follows: n Model Number ...
Service Manual
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...front-panel when loading it. 6 Driver print quality configuration: To clarify if the reason of the firmware is related with the print mode defined with the Non-HP Driver try the following checklist as a guide in the driver). Print Quality Print Quality Print Quality ...Troubleshooting Checklist When faced with a Print Quality problem, use HP or HP-approved media. n Select the correct media setting when loading the media. 3 Hardware check list Firmware Revision n Check if the latest version of the problem is installed. Printhead Alignment and ...
...front-panel when loading it. 6 Driver print quality configuration: To clarify if the reason of the firmware is related with the print mode defined with the Non-HP Driver try the following checklist as a guide in the driver). Print Quality Print Quality Print Quality ...Troubleshooting Checklist When faced with a Print Quality problem, use HP or HP-approved media. n Select the correct media setting when loading the media. 3 Hardware check list Firmware Revision n Check if the latest version of the problem is installed. Printhead Alignment and ...
Service Manual
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n A total of 48MHz. HP DesignJets 500 and 800 Series Printers Service Manual 10-3 n The Kayak ASIC incorporates the CF3_g Motorola CF3MRSX processor mega cell. Electrical System Functional Overview Introduction ... of approx. 70 MIPS. n The Main PCA will come with an on the Printer Model) will be loaded in Kayak, the processor, with the latest firmware code available. Three expansion options are supported from which through a phase lock loop (PLL) is controlled by a Kayak ASIC. n Two physical EIO slots are currently...
n A total of 48MHz. HP DesignJets 500 and 800 Series Printers Service Manual 10-3 n The Kayak ASIC incorporates the CF3_g Motorola CF3MRSX processor mega cell. Electrical System Functional Overview Introduction ... of approx. 70 MIPS. n The Main PCA will come with an on the Printer Model) will be loaded in Kayak, the processor, with the latest firmware code available. Three expansion options are supported from which through a phase lock loop (PLL) is controlled by a Kayak ASIC. n Two physical EIO slots are currently...
Service Manual
Page 281
... Fails 1-7 Print Platen 8-56 Print Quality Troubleshooting Checklist 6-2 Printer doesn't power ON 1-3 Printer Information 4-26 Carriage Usage 4-28 Cutter Usage 4-28 Engine Firmware 4-27 Formatter Firmware 4-27 Hard Disk Firmware 4-27 Ink Usage 4-27 Model Number 4-27 Paper Axis Usage 4-28 Paper Usage 4-27 Pinch-Lift Usage 4-28 Scan Axis Usage 4-27 Serial... 1-5 R Removing Back Platen 8-17 Carriage Assembly (including Belt) 8-78 Cutter Assembly 8-32 Cutter Bushing 8-35 Cutter Guide 8-55 Cutter Guide Bracket 8-36 Drive Roller 8-86 HP DesignJets 500 and 800 Series Printers Service Manual Index-3
... Fails 1-7 Print Platen 8-56 Print Quality Troubleshooting Checklist 6-2 Printer doesn't power ON 1-3 Printer Information 4-26 Carriage Usage 4-28 Cutter Usage 4-28 Engine Firmware 4-27 Formatter Firmware 4-27 Hard Disk Firmware 4-27 Ink Usage 4-27 Model Number 4-27 Paper Axis Usage 4-28 Paper Usage 4-27 Pinch-Lift Usage 4-28 Scan Axis Usage 4-27 Serial... 1-5 R Removing Back Platen 8-17 Carriage Assembly (including Belt) 8-78 Cutter Assembly 8-32 Cutter Bushing 8-35 Cutter Guide 8-55 Cutter Guide Bracket 8-36 Drive Roller 8-86 HP DesignJets 500 and 800 Series Printers Service Manual Index-3