Service Manual
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.../2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to Troubleshoot 1-10 Using the Boot-Up Sequence to Troubleshoot 1-12 Using the Formatter/Accessory Card LEDs to Troubleshoot 1-14 System Error Codes 2-1 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes - Table of Contents Table of Contents 1 Troubleshooting 1-1 Introduction 1-2 Troubleshooting System Error Codes 1-2 Solving Print Quality Problems 1-3 Cover Sensors are the Ink...
.../2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to Troubleshoot 1-10 Using the Boot-Up Sequence to Troubleshoot 1-12 Using the Formatter/Accessory Card LEDs to Troubleshoot 1-14 System Error Codes 2-1 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes - Table of Contents Table of Contents 1 Troubleshooting 1-1 Introduction 1-2 Troubleshooting System Error Codes 1-2 Solving Print Quality Problems 1-3 Cover Sensors are the Ink...
Service Manual
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... Unit is Flashing continuously - A problem has been detected with the Printer. Try resending the firmware upgrade file. The LED can be OFF, ON or flashing and using different combinations can help to the Power Socket. LED OFF LED ON LED is connected correctly to the Printer and to troubleshoot the Printer. The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual Replace the Electronics Module ⇒ Page 8-24. Also make...
... Unit is Flashing continuously - A problem has been detected with the Printer. Try resending the firmware upgrade file. The LED can be OFF, ON or flashing and using different combinations can help to the Power Socket. LED OFF LED ON LED is connected correctly to the Printer and to troubleshoot the Printer. The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual Replace the Electronics Module ⇒ Page 8-24. Also make...
Service Manual
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... be taken to troubleshoot the problem. The following pages contain a list of the System Error Code: Code 01 02 03 04 05 06 07 08 11 Component/System Main PCA/Electronics Module Carriage/Carriage PCA Power Supply Unit Network Card Formatter Hard Disk Drive Interconnect PCA Front Panel Trailing Cable 2-2 HP DesignJets 500 and 800 Series Printers Service Manual Only try one recommended action at a time and check if the error code has disappeared...
... be taken to troubleshoot the problem. The following pages contain a list of the System Error Code: Code 01 02 03 04 05 06 07 08 11 Component/System Main PCA/Electronics Module Carriage/Carriage PCA Power Supply Unit Network Card Formatter Hard Disk Drive Interconnect PCA Front Panel Trailing Cable 2-2 HP DesignJets 500 and 800 Series Printers Service Manual Only try one recommended action at a time and check if the error code has disappeared...
Service Manual
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... Module is requesting a move is of the Electronics Module). Corrective Action: Configure the EEROM correctly using the EEROM setup utility ⇒ Page 4-16. One of the ASIC's was not found within the Serial Bus that the connector pins in a 24" Model). 2. HP DesignJets 500 and 800 Series Printers Service Manual 2-7 The possible cause could be missing). Reading, writing or initializing the...
... Module is requesting a move is of the Electronics Module). Corrective Action: Configure the EEROM correctly using the EEROM setup utility ⇒ Page 4-16. One of the ASIC's was not found within the Serial Bus that the connector pins in a 24" Model). 2. HP DesignJets 500 and 800 Series Printers Service Manual 2-7 The possible cause could be missing). Reading, writing or initializing the...
Service Manual
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...: If this case reconfigure the model number ⇒ Page 4-16. HP DesignJets 500 and 800 Series Printers Service Manual 2-9 In this Error Code appears on a DesignJet 800 Series Printer, then the model number configured in the Printer is incorrect (the Printer thinks it's a DesignJet 500 Series Printer). Corrective Action: Power OFF the Printer and replace the Formatter ⇒ Page 8-20. System Error: 05:10 Error (Only applicable to HP DesignJet 800 Series) Problem Description: Formatter failure. Corrective Action...
...: If this case reconfigure the model number ⇒ Page 4-16. HP DesignJets 500 and 800 Series Printers Service Manual 2-9 In this Error Code appears on a DesignJet 800 Series Printer, then the model number configured in the Printer is incorrect (the Printer thinks it's a DesignJet 500 Series Printer). Corrective Action: Power OFF the Printer and replace the Formatter ⇒ Page 8-20. System Error: 05:10 Error (Only applicable to HP DesignJet 800 Series) Problem Description: Formatter failure. Corrective Action...
Service Manual
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... Panel. Corrective Action: Reconnect the Trailing Cable correctly. System Error: 11:13 Problem Description: Problem with setting the voltage of the Printheads. n Replace the Carriage Assembly ⇒ Page 8-78. Corrective Action: Try the following : n Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly. n Replace the Carriage Assembly ⇒ Page 8-78. 2-10 HP DesignJets 500 and 800 Series Printers Service Manual Corrective Action: Power...
... Panel. Corrective Action: Reconnect the Trailing Cable correctly. System Error: 11:13 Problem Description: Problem with setting the voltage of the Printheads. n Replace the Carriage Assembly ⇒ Page 8-78. Corrective Action: Try the following : n Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly. n Replace the Carriage Assembly ⇒ Page 8-78. 2-10 HP DesignJets 500 and 800 Series Printers Service Manual Corrective Action: Power...
Service Manual
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... following : n Switch the Printer Off and wait a few minutes. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to obtain this information ⇒ Page 2-5). System Error Codes System Error: 56:13 Problem Description: Error in the Drive Roller Encoder Sensor quadrature. HP DesignJets 500 and 800 Series Printers Service Manual 2-13 System Error: 61:04 Problem Description: Firmware Error.
... following : n Switch the Printer Off and wait a few minutes. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to obtain this information ⇒ Page 2-5). System Error Codes System Error: 56:13 Problem Description: Error in the Drive Roller Encoder Sensor quadrature. HP DesignJets 500 and 800 Series Printers Service Manual 2-13 System Error: 61:04 Problem Description: Firmware Error.
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... Series Printers Service Manual n If the file that you were trying to reappear, check for a new Firmware release. n If the Error Code continues to print. Model and Serial Number of the Driver. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HP-GL/2 file. If AppleTalk is Binary, use AppleTalk to send the file to Binary through the Front Panel (Set-up menu...
... Series Printers Service Manual n If the file that you were trying to reappear, check for a new Firmware release. n If the Error Code continues to print. Model and Serial Number of the Driver. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HP-GL/2 file. If AppleTalk is Binary, use AppleTalk to send the file to Binary through the Front Panel (Set-up menu...
Service Manual
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... HPGL/2 card installed. If necessary, install more memory into the Formatter. HP DesignJets 500 and 800 Series Printers Service Manual 2-15 Switch the Printer On again and check if the Error Code has disappeared. n If the Error Code reappears, check for a new Firmware release. System Error: 71:06 Problem Description: Out of the Printer. - n If the problem continues, try processing the file in the Printer using the Front Panel (use the Printer Information utility ⇒ Page 4-26). - n If the new Firmware release...
... HPGL/2 card installed. If necessary, install more memory into the Formatter. HP DesignJets 500 and 800 Series Printers Service Manual 2-15 Switch the Printer On again and check if the Error Code has disappeared. n If the Error Code reappears, check for a new Firmware release. System Error: 71:06 Problem Description: Out of the Printer. - n If the problem continues, try processing the file in the Printer using the Front Panel (use the Printer Information utility ⇒ Page 4-26). - n If the new Firmware release...
Service Manual
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... the Printer (use the Printer Information utility ⇒ Page 4-26). - Switch the Printer On again and check if the Error Code has disappeared. n If the Error Code reappears, check for a new Firmware release. n If the new Firmware release does not solve the problem then replace the Electronics Module ⇒ Page 8-24. n If the problem continues, contact the HP Response Center (or directly to obtain this information ⇒ Page 2-5). 2-16 HP DesignJets 500 and 800 Series Printers Service Manual...
... the Printer (use the Printer Information utility ⇒ Page 4-26). - Switch the Printer On again and check if the Error Code has disappeared. n If the Error Code reappears, check for a new Firmware release. n If the new Firmware release does not solve the problem then replace the Electronics Module ⇒ Page 8-24. n If the problem continues, contact the HP Response Center (or directly to obtain this information ⇒ Page 2-5). 2-16 HP DesignJets 500 and 800 Series Printers Service Manual...
Service Manual
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... computer should be checked to appear. Troubleshooting Repetitive Printhead Error Messages When you use water based solutions only). 3 If the message continues to appear after replacing the Printhead the above message continues to see page Page 3-9, Obtaining Ink Cartridge Information. In order to troubleshoot the message: Printhead Error message. 1 Replace the Printhead that has failed. Follow these instructions to determine the correct date, the Printer reads the information sent with a print file which includes the...
... computer should be checked to appear. Troubleshooting Repetitive Printhead Error Messages When you use water based solutions only). 3 If the message continues to appear after replacing the Printhead the above message continues to see page Page 3-9, Obtaining Ink Cartridge Information. In order to troubleshoot the message: Printhead Error message. 1 Replace the Printhead that has failed. Follow these instructions to determine the correct date, the Printer reads the information sent with a print file which includes the...
Service Manual
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... Service Tests submenu, scroll to display results. n Blockage due to problems with encoder sensing. n Problems with the Service Station. Press ENTER Menu Back Enter 4-8 HP DesignJets 500 and 800 Series Printers Service Manual WARNING IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE CARRIAGE ASSEMBLY. NOTE This Service Test can be performed by the End User with worn out slider rod or Carriage Bushings. Service Tests and Utilities PHONE SUPPORT...
... Service Tests submenu, scroll to display results. n Blockage due to problems with encoder sensing. n Problems with the Service Station. Press ENTER Menu Back Enter 4-8 HP DesignJets 500 and 800 Series Printers Service Manual WARNING IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE CARRIAGE ASSEMBLY. NOTE This Service Test can be performed by the End User with worn out slider rod or Carriage Bushings. Service Tests and Utilities PHONE SUPPORT...
Service Manual
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... 800 Series Printers Service Manual Service utilities Change ink tubes Unlock Carriage Turn Drive Roller Prime tubes EEROM Setup Menu Back Enter 2 The Printer will display a list of them have the symbol √ next to be performed when EEROM failures cannot be recovered where both the current EEROM (located in the Main PCA) and the backup EEROM (located in all the printer model numbers available will have failed. This only needs...
... 800 Series Printers Service Manual Service utilities Change ink tubes Unlock Carriage Turn Drive Roller Prime tubes EEROM Setup Menu Back Enter 2 The Printer will display a list of them have the symbol √ next to be performed when EEROM failures cannot be recovered where both the current EEROM (located in the Main PCA) and the backup EEROM (located in all the printer model numbers available will have failed. This only needs...
Service Manual
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This identifies the model type of the Printer and should be the same number as printed on the Serial Number label (located at the back of the Firmware being used by the Printer. If the Model Number on the front panel does NOT match the number on the label, then use the EEROM setup utility (⇒ Page 4-16) to set the correct model number. The Service ID format is YYDDD, where YY is...
This identifies the model type of the Printer and should be the same number as printed on the Serial Number label (located at the back of the Firmware being used by the Printer. If the Model Number on the front panel does NOT match the number on the label, then use the EEROM setup utility (⇒ Page 4-16) to set the correct model number. The Service ID format is YYDDD, where YY is...
Service Manual
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Load paper to print calibration pattern Press ENTER to continue 4 The Printer will be printed: Direction of paper while printing (creating pattern) Direction of media apart from HP High Gloss Photo Paper or HP Bright White Inkjet Paper. Do NOT use any other type of paper when loading (measuring pattern) 6 In order to print the Accuracy Calibration Pattern and the following message will be displayed on the front panel: Job management menu Calibrating 5 The following message appears...
Load paper to print calibration pattern Press ENTER to continue 4 The Printer will be printed: Direction of paper while printing (creating pattern) Direction of media apart from HP High Gloss Photo Paper or HP Bright White Inkjet Paper. Do NOT use any other type of paper when loading (measuring pattern) 6 In order to print the Accuracy Calibration Pattern and the following message will be displayed on the front panel: Job management menu Calibrating 5 The following message appears...
Service Manual
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... configuring 6-2 HP DesignJets 500 and 800 Series Printers Service Manual n Select the correct media type through the front-panel when loading it. 6 Driver print quality configuration: To clarify if the reason of the problem is related with the print mode defined with the correct printer settings. n Print one of the firmware is seeing using their normal media. n Dry time: Set to Best (in troubleshooting the problem: 1 Problem reproduction n Reproduce the problem that the customer is installed. Printhead Alignment and Check n Perform the Printhead Alignment using...
... configuring 6-2 HP DesignJets 500 and 800 Series Printers Service Manual n Select the correct media type through the front-panel when loading it. 6 Driver print quality configuration: To clarify if the reason of the problem is related with the print mode defined with the correct printer settings. n Print one of the firmware is seeing using their normal media. n Dry time: Set to Best (in troubleshooting the problem: 1 Problem reproduction n Reproduce the problem that the customer is installed. Printhead Alignment and Check n Perform the Printhead Alignment using...
Service Manual
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...been cleaned 3 times, the Printer recommends that you Replace Printheads HP DesignJets 500 and 800 Series Printers Service Manual 6-7 Yes (all OK) No Yes No problems detected If possible, Printer tries to Clean Printheads If Printheads have been cleaned recently Are the colored patterns in Diagnostic Print A Diagnostic Print A straight? Print Quality Troubleshooting Procedure Flowchart START HERE Printer checks whether Printhead Alignment has recently been done Printhead Alignment hasn't been done recently Printer recommends Aligning Printheads Printhead Alignment has...
...been cleaned 3 times, the Printer recommends that you Replace Printheads HP DesignJets 500 and 800 Series Printers Service Manual 6-7 Yes (all OK) No Yes No problems detected If possible, Printer tries to Clean Printheads If Printheads have been cleaned recently Are the colored patterns in Diagnostic Print A Diagnostic Print A straight? Print Quality Troubleshooting Procedure Flowchart START HERE Printer checks whether Printhead Alignment has recently been done Printhead Alignment hasn't been done recently Printer recommends Aligning Printheads Printhead Alignment has...
Service Manual
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... of the carriage, and from moisture condensation, turn the Printer Off, and, using the main roller as a reference, wait until you need to install them in their bags with a damp sponge or cloth. Cleaning intervals are determined by the Printer environment and by the types of Printer supplies used. Preventive Maintenance Preventive Maintenance Moisture on the Printer Users should include the following: 1 Blow away dust...
... of the carriage, and from moisture condensation, turn the Printer Off, and, using the main roller as a reference, wait until you need to install them in their bags with a damp sponge or cloth. Cleaning intervals are determined by the Printer environment and by the types of Printer supplies used. Preventive Maintenance Preventive Maintenance Moisture on the Printer Users should include the following: 1 Blow away dust...
Service Manual
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... is accessible by the user. Once the maintenance advised message is displayed, the preventive maintenance kit must be used to replace the most important parts to the wearing of the Scan-Axis Motor and the Ink Tubes System, the friction in the vicinity of the printer. NOTE Scan-Axis Maintenance In addition to keep clean are the upper and internal sides of the Ink Tubes System. Use the Removal and Installation...
... is accessible by the user. Once the maintenance advised message is displayed, the preventive maintenance kit must be used to replace the most important parts to the wearing of the Scan-Axis Motor and the Ink Tubes System, the friction in the vicinity of the printer. NOTE Scan-Axis Maintenance In addition to keep clean are the upper and internal sides of the Ink Tubes System. Use the Removal and Installation...
Service Manual
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... Information 3-10 Repetitive Problems 3-16 Replacing too Early 3-18 Status Messages 3-13 Troubleshooting Repetitive Error Messages 3-21 When should they be replaced 3-7 Problems Color Accuracy 6-9 Color Consistency 6-9 Cover Sensors 1-3 Line Sensor 1-3 Long Term Color Bleeding 6-9 Vacuum Fan 1-5 Vacuum suction 1-5 R Removing Back Platen 8-17 Carriage Assembly (including Belt) 8-78 Cutter Assembly 8-32 Cutter Bushing 8-35 Cutter Guide 8-55 Cutter Guide Bracket 8-36 Drive Roller 8-86 HP DesignJets 500 and 800 Series Printers Service Manual Index-3
... Information 3-10 Repetitive Problems 3-16 Replacing too Early 3-18 Status Messages 3-13 Troubleshooting Repetitive Error Messages 3-21 When should they be replaced 3-7 Problems Color Accuracy 6-9 Color Consistency 6-9 Cover Sensors 1-3 Line Sensor 1-3 Long Term Color Bleeding 6-9 Vacuum Fan 1-5 Vacuum suction 1-5 R Removing Back Platen 8-17 Carriage Assembly (including Belt) 8-78 Cutter Assembly 8-32 Cutter Bushing 8-35 Cutter Guide 8-55 Cutter Guide Bracket 8-36 Drive Roller 8-86 HP DesignJets 500 and 800 Series Printers Service Manual Index-3