Service Manual
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... topic you are located in this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: n HP DesignJet 500 Printer - 24" Model (P/N C7769B) n HP DesignJet 500 Printer - 42" Model (P/N C7770B) n HP DesignJet 500PS Printer - 24" Model (P/N C7769C) n HP DesignJet 500PS Printer - 42" Model (P/N C7770C) n HP DesignJet 800 Printer - 24" Model (P/N C7779B) n HP DesignJet 800 Printer - 42" Model (P/N C7780B...
... topic you are located in this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: n HP DesignJet 500 Printer - 24" Model (P/N C7769B) n HP DesignJet 500 Printer - 42" Model (P/N C7770B) n HP DesignJet 500PS Printer - 24" Model (P/N C7769C) n HP DesignJet 500PS Printer - 42" Model (P/N C7770C) n HP DesignJet 800 Printer - 24" Model (P/N C7779B) n HP DesignJet 800 Printer - 42" Model (P/N C7780B...
Service Manual
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... When Handling the Ink Supplies 3-5 When Should You Replace the Ink Cartridges? 3-6 When Should You Replace the Printheads? 3-7 Obtaining Ink Cartridge Information 3-9 HP DesignJets 500 and 800 Series Printers Service Manual 3 Explanation 2-2 Error Log Utility 2-5 Accessing the Error Log Utility 2-5 Ink Supplies Troubleshooting 3-1 What are not Working 1-3 The Line Sensor has Problems Detecting...
... When Handling the Ink Supplies 3-5 When Should You Replace the Ink Cartridges? 3-6 When Should You Replace the Printheads? 3-7 Obtaining Ink Cartridge Information 3-9 HP DesignJets 500 and 800 Series Printers Service Manual 3 Explanation 2-2 Error Log Utility 2-5 Accessing the Error Log Utility 2-5 Ink Supplies Troubleshooting 3-1 What are not Working 1-3 The Line Sensor has Problems Detecting...
Service Manual
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... Service Utilities Menu 4-14 EEROM Setup 4-16 Turn Drive Roller 4-21 Unlock Carriage 4-22 Prime Tubes 4-23 Change Cutter 4-24 Change Ink Tubes 4-25 Printer Information 4-26 Service Calibrations 5-1 Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series Printers Service Manual...
... Service Utilities Menu 4-14 EEROM Setup 4-16 Turn Drive Roller 4-21 Unlock Carriage 4-22 Prime Tubes 4-23 Change Cutter 4-24 Change Ink Tubes 4-25 Printer Information 4-26 Service Calibrations 5-1 Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series Printers Service Manual...
Service Manual
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... 7-20 Service Station and Spittoon 7-22 Service Station Holder 7-24 Pinch-Wheel Assemblies 7-26 Scan-Axis Motor 7-28 Drive Roller Encoder Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
... 7-20 Service Station and Spittoon 7-22 Service Station Holder 7-24 Pinch-Wheel Assemblies 7-26 Scan-Axis Motor 7-28 Drive Roller Encoder Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
Service Manual
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... Cable 8-40 Ink Supply Station 8-48 Interconnect PCA 8-50 Service Station and Aerosol Fan 8-52 Cutter Guide 8-55 Print Platen 8-56 Service Station Holder 8-57 Interconnect Cable 8-59 Ink Supply Tubes 8-60 Vacuum Fan 8-64 Pinch-Arm 8-66 Pinch-Arm Mechanism 8-67 Pinch-Arm Lever 8-69 6 HP DesignJets 500 and 800 Series Printers Service Manual
... Cable 8-40 Ink Supply Station 8-48 Interconnect PCA 8-50 Service Station and Aerosol Fan 8-52 Cutter Guide 8-55 Print Platen 8-56 Service Station Holder 8-57 Interconnect Cable 8-59 Ink Supply Tubes 8-60 Vacuum Fan 8-64 Pinch-Arm 8-66 Pinch-Arm Mechanism 8-67 Pinch-Arm Lever 8-69 6 HP DesignJets 500 and 800 Series Printers Service Manual
Service Manual
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... 10-3 Hardware Description 10-3 Power Supply Unit (PSU) 10-5 Front Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP DesignJets 500 and 800 Series Printers Service Manual 7
... 10-3 Hardware Description 10-3 Power Supply Unit (PSU) 10-5 Front Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP DesignJets 500 and 800 Series Printers Service Manual 7
Service Manual
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... with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to Troubleshoot 1-10 Using the Boot-Up Sequence to Troubleshoot 1-12 HP DesignJets 500 and 800 Series Printers Service Manual 1-1
... with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to Troubleshoot 1-10 Using the Boot-Up Sequence to Troubleshoot 1-12 HP DesignJets 500 and 800 Series Printers Service Manual 1-1
Service Manual
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... been disassembled to gain access to take when troubleshooting the printer. NOTE Performing a Service Test on a Failed Assembly If possible, always perform a Service Test on that you should NOT replace it. Service Calibrations. 1-2 HP DesignJets 500 and 800 Series Printers Service Manual System Error Codes contains a list of system error codes and their respective descriptions and...
... been disassembled to gain access to take when troubleshooting the printer. NOTE Performing a Service Test on a Failed Assembly If possible, always perform a Service Test on that you should NOT replace it. Service Calibrations. 1-2 HP DesignJets 500 and 800 Series Printers Service Manual System Error Codes contains a list of system error codes and their respective descriptions and...
Service Manual
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... which helps you to the Interconnect PCA. The Printer does not Power ON 1 Check that the power cord is damaged or faulty. HP DesignJets 500 and 800 Series Printers Service Manual 1-3 Troubleshooting Solving Print Quality Problems The Printer contains an internal Troubleshooting procedure which will determine whether the Printhead needs replacing or not...
... which helps you to the Interconnect PCA. The Printer does not Power ON 1 Check that the power cord is damaged or faulty. HP DesignJets 500 and 800 Series Printers Service Manual 1-3 Troubleshooting Solving Print Quality Problems The Printer contains an internal Troubleshooting procedure which will determine whether the Printhead needs replacing or not...
Service Manual
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... of the gears being supplied to the Paper-Axis Motor (which transmit the movement to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual Remove the obstacles if necessary. If the Gears are explained as follows: 1 The Paper-Axis Motor does not respond to the force...
... of the gears being supplied to the Paper-Axis Motor (which transmit the movement to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual Remove the obstacles if necessary. If the Gears are explained as follows: 1 The Paper-Axis Motor does not respond to the force...
Service Manual
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... holds the sheet in place (no suction), then try the following : 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be a problem with the Vacuum Fan, try the following : n Check that the Vacuum Fan is a problem with the Vacuum Fan... solution to this case, replace the Drive Roller ⇒ Page 8-86. n Roll Media loading problems (low probability). To verify if there really is installed correctly. HP DesignJets 500 and 800 Series Printers Service Manual 1-5 n Cut Sheet loading problems (high probability).
... holds the sheet in place (no suction), then try the following : 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be a problem with the Vacuum Fan, try the following : n Check that the Vacuum Fan is a problem with the Vacuum Fan... solution to this case, replace the Drive Roller ⇒ Page 8-86. n Roll Media loading problems (low probability). To verify if there really is installed correctly. HP DesignJets 500 and 800 Series Printers Service Manual 1-5 n Cut Sheet loading problems (high probability).
Service Manual
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... for other printers. n Avoid very long exposures to obtain the desired colors. Troubleshooting HP-GL/2 color differences in different HP DesignJet Printers Color differences between one image printed on the HP DesignJet 500/800 Series and the rest of the DesignJet platforms are due to the ...color calibration from the driver at normal environmental conditions, printing in the new environmental conditions (Refer to the User's Guide). 1-6 HP DesignJets 500 and 800 Series Printers Service Manual This color variability among different HP DesignJet Series Printers has always been present.
... for other printers. n Avoid very long exposures to obtain the desired colors. Troubleshooting HP-GL/2 color differences in different HP DesignJet Printers Color differences between one image printed on the HP DesignJet 500/800 Series and the rest of the DesignJet platforms are due to the ...color calibration from the driver at normal environmental conditions, printing in the new environmental conditions (Refer to the User's Guide). 1-6 HP DesignJets 500 and 800 Series Printers Service Manual This color variability among different HP DesignJet Series Printers has always been present.
Service Manual
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... the Printer comes with a faulty valve. These Start-up Printheads are installed during the initial startup, the Printer will see the following HP DesignJets 500 and 800 Series Printers Service Manual 1-7 It will then request the User to the access position and you will request the User to remove them because the Printer...
... the Printer comes with a faulty valve. These Start-up Printheads are installed during the initial startup, the Printer will see the following HP DesignJets 500 and 800 Series Printers Service Manual 1-7 It will then request the User to the access position and you will request the User to remove them because the Printer...
Service Manual
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... If there is ink inside the Start-up Printheads. Lift printhead cover 2. Check if there is ink in all of the problem: 1-8 HP DesignJets 500 and 800 Series Printers Service Manual Press ENTER to select the answer depending on whether the Start-up printheads, the Printer considers that the priming procedure has been...
... If there is ink inside the Start-up Printheads. Lift printhead cover 2. Check if there is ink in all of the problem: 1-8 HP DesignJets 500 and 800 Series Printers Service Manual Press ENTER to select the answer depending on whether the Start-up printheads, the Printer considers that the priming procedure has been...
Service Manual
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... process fails 3 times because of the same problem, it will be a lot of ink in the Printer (around 20 cc of ink). HP DesignJets 500 and 800 Series Printers Service Manual 1-9 n If a System Error is displayed, try the following : 1 The Start-up Printheads were not installed correctly or they are blocked, preventing the...
... process fails 3 times because of the same problem, it will be a lot of ink in the Printer (around 20 cc of ink). HP DesignJets 500 and 800 Series Printers Service Manual 1-9 n If a System Error is displayed, try the following : 1 The Start-up Printheads were not installed correctly or they are blocked, preventing the...
Service Manual
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... the Printer. LED OFF LED ON LED is Flashing continuously - A problem has been detected with the Printer. The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual Also make sure that the Main PCA is completely dead. This indicates that you firmly press the Power Switch to the ON...
... the Printer. LED OFF LED ON LED is Flashing continuously - A problem has been detected with the Printer. The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual Also make sure that the Main PCA is completely dead. This indicates that you firmly press the Power Switch to the ON...
Service Manual
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... has failed. LED Flashes 5 times every few seconds - Replace the Electronics Module ⇒ Page 8-24. Replace the Electronics Module ⇒ Page 8-24. HP DesignJets 500 and 800 Series Printers Service Manual 1-11 Try the following : 1 Check that the Main PCA has failed. LED Flashes 3 times every few seconds - The Printer cannot detect the...
... has failed. LED Flashes 5 times every few seconds - Replace the Electronics Module ⇒ Page 8-24. Replace the Electronics Module ⇒ Page 8-24. HP DesignJets 500 and 800 Series Printers Service Manual 1-11 Try the following : 1 Check that the Main PCA has failed. LED Flashes 3 times every few seconds - The Printer cannot detect the...
Service Manual
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... the squares turn grey) the Printer is being initialized as each square turns black: Initializing various components of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual Initializing a portion of the Boot-up sequence (all the squares turn black) the Printer is successful. 2 If the initialization sequence fails again...
... the squares turn grey) the Printer is being initialized as each square turns black: Initializing various components of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual Initializing a portion of the Boot-up sequence (all the squares turn black) the Printer is successful. 2 If the initialization sequence fails again...
Service Manual
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...you perform some of the tests, they will give you access to some of the System). End of the Firmware. HP DesignJets 500 and 800 Series Printers Service Manual 1-13 Initializing the User Interface (Front Panel menus). This will need to initialize the relevant part of the... Service Tests and Utilities without having to complete the System Initialization (if you need to use the Service Menu (Service Tests and Utilities), the...
...you perform some of the tests, they will give you access to some of the System). End of the Firmware. HP DesignJets 500 and 800 Series Printers Service Manual 1-13 Initializing the User Interface (Front Panel menus). This will need to initialize the relevant part of the... Service Tests and Utilities without having to complete the System Initialization (if you need to use the Service Menu (Service Tests and Utilities), the...