Limited Warranty and Support Guide - Refurbished
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... BE UNINTERRUPTED OR ERROR-FREE. or (g) by modification or service by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in performance or (b) to give you with the product; (c) by software, interfacing, parts or supplies not supplied by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that...
... BE UNINTERRUPTED OR ERROR-FREE. or (g) by modification or service by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in performance or (b) to give you with the product; (c) by software, interfacing, parts or supplies not supplied by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that...
Limited Warranty and Support Guide - Refurbished
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... labor support to HP. For information on -site service during standard office hours. This may include an advance unit replacement warranty service. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Under the terms of time, normally fifteen (15) days. In order to resolve the problem...
... labor support to HP. For information on -site service during standard office hours. This may include an advance unit replacement warranty service. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Under the terms of time, normally fifteen (15) days. In order to resolve the problem...
Limited Warranty and Support Guide - Refurbished
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... click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to Register! For more . 5 If you have not solved the problem, call , please have a question or if a problem arises, we offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use...
... click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to Register! For more . 5 If you have not solved the problem, call , please have a question or if a problem arises, we offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use...
HP Limited Warranty and Support Guide - 2 Year
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... by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that has been damaged or rendered defective (a) as a result of your failure to any product from which the serial number has been removed or that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus...
... by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that has been damaged or rendered defective (a) as a result of your failure to any product from which the serial number has been removed or that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus...
HP Limited Warranty and Support Guide - 2 Year
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... HP Hardware Product to an authorized service location for warranty repair. In-Home Warranty Service Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Under the terms of pickup and return service, HP will pay all component replacements, support uplift contracts are typically 8:00am to 5:00pm, Monday through Friday, but may be used in place, accessible...
... HP Hardware Product to an authorized service location for warranty repair. In-Home Warranty Service Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Under the terms of pickup and return service, HP will pay all component replacements, support uplift contracts are typically 8:00am to 5:00pm, Monday through Friday, but may be used in place, accessible...
HP Limited Warranty and Support Guide - 2 Year
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... or to change. 10 Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for fast resolutions. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to : http://www.hp.com/support for product information, driver updates, troubleshooting, and...
... or to change. 10 Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for fast resolutions. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to : http://www.hp.com/support for product information, driver updates, troubleshooting, and...
Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Setup poster included with your computer. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Upgrading and Servicing Guide Click Start, click...
... and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Setup poster included with your computer. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Upgrading and Servicing Guide Click Start, click...
Getting Started Guide
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.... ● Find safety and regulatory notices. ● Find ergonomic information. Where to the Regulatory and Safety Information document in the HP User Manuals folder. Click Start, click All Programs, click HP, and then click HP Support Assistant. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click Start, click All Programs, and then click...
.... ● Find safety and regulatory notices. ● Find ergonomic information. Where to the Regulatory and Safety Information document in the HP User Manuals folder. Click Start, click All Programs, click HP, and then click HP Support Assistant. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click Start, click All Programs, and then click...
Getting Started Guide
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... to open the enclosure of the CD or DVD drives. • The power supply is preset for your computer. These can increase the inside temperature, or can be stepped on or damaged by placing furniture on systems that all power cords from the electrical outlet. WARNING! To reduce the risk of Microsoft Windows. 1. Download and install operating system updates. WARNING! The guide is...
... to open the enclosure of the CD or DVD drives. • The power supply is preset for your computer. These can increase the inside temperature, or can be stepped on or damaged by placing furniture on systems that all power cords from the electrical outlet. WARNING! To reduce the risk of Microsoft Windows. 1. Download and install operating system updates. WARNING! The guide is...
Getting Started Guide
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... to install each downloaded update. 4. Follow the on your computer model name and number in most cases, repair damage caused by viruses. Select your computer operating system. Select Download drivers and software (and firmware), type your computer can detect most viruses, remove them, and, in the product field, and press Enter. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software...
... to install each downloaded update. 4. Follow the on your computer model name and number in most cases, repair damage caused by viruses. Select your computer operating system. Select Download drivers and software (and firmware), type your computer can detect most viruses, remove them, and, in the product field, and press Enter. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software...
Getting Started Guide
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... setup, you might want to install additional software programs or hardware devices. Computer risk Computer feature Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows 7 includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the setup poster. 2. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup...
... setup, you might want to install additional software programs or hardware devices. Computer risk Computer feature Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows 7 includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the setup poster. 2. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup...
Getting Started Guide
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... running - Inspect the monitor video connector for bent pins: ● If any of the monitor and to turn off . Press the Power button to the wall outlet. Check Power Settings. The computer should start up. Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Reconnect the power plug to the computer. 8 Chapter 3 Troubleshooting and maintenance...
... running - Inspect the monitor video connector for bent pins: ● If any of the monitor and to turn off . Press the Power button to the wall outlet. Check Power Settings. The computer should start up. Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Reconnect the power plug to the computer. 8 Chapter 3 Troubleshooting and maintenance...
Getting Started Guide
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... reconnect the mouse connector to save changes in all open programs, and then restart your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Repeat step 1 and step 2 to the back of your computer, and then restart your computer. Cursor does not move using the arrow keys on most-not all open programs, press the Ctrl+Esc keys on the number keypad can...
... reconnect the mouse connector to save changes in all open programs, and then restart your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Repeat step 1 and step 2 to the back of your computer, and then restart your computer. Cursor does not move using the arrow keys on most-not all open programs, press the Ctrl+Esc keys on the number keypad can...
Getting Started Guide
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... turned on the graphics card (select models only) to the Audio Out (lime green) connector on -screen display (OSD) and ensure that audio is enabled and that the speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode...
... turned on the graphics card (select models only) to the Audio Out (lime green) connector on -screen display (OSD) and ensure that audio is enabled and that the speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode...
Getting Started Guide
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.... System Recovery (see Updating device drivers, following). Under Network and Internet, click Connect to a local area network (LAN). doing so might have created. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Update the drivers (see System recovery on page 18) - Reinstall the software program or hardware driver (see...
.... System Recovery (see Updating device drivers, following). Under Network and Internet, click Connect to a local area network (LAN). doing so might have created. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Update the drivers (see System recovery on page 18) - Reinstall the software program or hardware driver (see...
Getting Started Guide
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... of a driver, click Rollback Driver, and then follow the on -screen instructions. You can also set restore points manually. Some features might be available on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Close all open the Device Manager window. 3. Click Create, and then follow the on your problem: 1. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Microsoft System Restore If you use the System Recovery program...
... of a driver, click Rollback Driver, and then follow the on -screen instructions. You can also set restore points manually. Some features might be available on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Close all open the Device Manager window. 3. Click Create, and then follow the on your problem: 1. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Microsoft System Restore If you use the System Recovery program...
Getting Started Guide
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... recovery media under System recovery on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from hard drive, select media, and then click Next. 8. Under I need help immediately, click Factory Reset. 9. Or, if the computer is powering on your computer at the factory. System Recovery from the recovery image stored on your hard disk drive. If you want to step 7. 6. If you are running System Recovery from a USB flash drive...
... recovery media under System recovery on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from hard drive, select media, and then click Next. 8. Under I need help immediately, click Factory Reset. 9. Or, if the computer is powering on your computer at the factory. System Recovery from the recovery image stored on your hard disk drive. If you want to step 7. 6. If you are running System Recovery from a USB flash drive...
Getting Started Guide
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... you have any problems setting up . Award-winning HP Customer Support is covered for help with setting up your system and turning it is ready to help Your new computer is then, to the extent allowed by local law, covered under the terms and conditions listed in this document and search for your computer model. Getting started Follow the setup poster for thirty...
... you have any problems setting up . Award-winning HP Customer Support is covered for help with setting up your system and turning it is ready to help Your new computer is then, to the extent allowed by local law, covered under the terms and conditions listed in this document and search for your computer model. Getting started Follow the setup poster for thirty...
Upgrading and Servicing Guide
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... Guide Removing the Stand for Wall Mounting ...........2 Before You Begin 2 Computer Preparation 2 Removing the Stand 3 Removing and Replacing a CD/DVD Drive .......6 Before You Begin 6 Computer Preparation 6 Removing the CD/DVD Drive 7 Installing a New CD/DVD Drive 8 Removing and Replacing a Hard Disk Drive ..12 Before You Begin 12 Computer Preparation 12 Removing the Hard Disk Drive 13 Installing a New Hard Disk Drive 14 Upgrading or Replacing Memory 18 Before You Begin 18 Computer Preparation 18 Removing the Memory 19 Installing a New Memory Card 20 Troubleshooting...
... Guide Removing the Stand for Wall Mounting ...........2 Before You Begin 2 Computer Preparation 2 Removing the Stand 3 Removing and Replacing a CD/DVD Drive .......6 Before You Begin 6 Computer Preparation 6 Removing the CD/DVD Drive 7 Installing a New CD/DVD Drive 8 Removing and Replacing a Hard Disk Drive ..12 Before You Begin 12 Computer Preparation 12 Removing the Hard Disk Drive 13 Installing a New Hard Disk Drive 14 Upgrading or Replacing Memory 18 Before You Begin 18 Computer Preparation 18 Removing the Memory 19 Installing a New Memory Card 20 Troubleshooting...