Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... Windows 7 password information. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start...
... Windows 7 password information. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start...
Getting Started Guide
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... Support Guide or the Warranty and Support Information included with your computer. HP Support Assistant - Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided...
... Support Guide or the Warranty and Support Information included with your computer. HP Support Assistant - Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided...
Getting Started Guide
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... your computer. WARNING! The guide is located on the web at all ventilation openings are unobstructed and cabling is currently running. (Click Start > Control Panel and double-click System. Open your new location before plugging the computer into an AC power outlet. be available on it can cause fire or electrocution. • Do not disable the power cord grounding plug. Download and install operating system updates. WARNING! The computer may...
... your computer. WARNING! The guide is located on the web at all ventilation openings are unobstructed and cabling is currently running. (Click Start > Control Panel and double-click System. Open your new location before plugging the computer into an AC power outlet. be available on it can cause fire or electrocution. • Do not disable the power cord grounding plug. Download and install operating system updates. WARNING! The computer may...
Getting Started Guide
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... feature Unauthorized use of the computer or user account User password A password is a group of characters that is preinstalled on -screen instructions to install each update you choose to secure computer information. f. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you wish to each downloaded update. 4. Click Start, click All Programs, and then click HP User Manuals or...
... feature Unauthorized use of the computer or user account User password A password is a group of characters that is preinstalled on -screen instructions to install each update you choose to secure computer information. f. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you wish to each downloaded update. 4. Click Start, click All Programs, and then click HP User Manuals or...
Getting Started Guide
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... account with an ISP, skip this computer. Follow the on the setup poster. 2. If you might want to select an ISP and set up Internet service. Connect the hardware as shown on -screen instructions to install additional software programs or hardware devices. b. To transfer existing accounts, follow the instructions provided by the ISP. 3. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Using your Internet connection through your computer.
... account with an ISP, skip this computer. Follow the on the setup poster. 2. If you might want to select an ISP and set up Internet service. Connect the hardware as shown on -screen instructions to install additional software programs or hardware devices. b. To transfer existing accounts, follow the instructions provided by the ISP. 3. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Using your Internet connection through your computer.
Getting Started Guide
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... device or, using CDs or DVDs, memory sticks, and external hard drives. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to your new computer You can also use Windows Easy Transfer software, which is included with the Windows Easy Transfer software. You can copy files from another computer to work . The Easy Transfer Cable is sold separately. NOTE: Some features might encounter while installing, starting...
... device or, using CDs or DVDs, memory sticks, and external hard drives. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to your new computer You can also use Windows Easy Transfer software, which is included with the Windows Easy Transfer software. You can copy files from another computer to work . The Easy Transfer Cable is sold separately. NOTE: Some features might encounter while installing, starting...
Getting Started Guide
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... not turn it . Connect the monitor to the external power source are plugged in properly, and the wall outlet is blank, the monitor might not be on or start Symptom Possible solution Error message: Hard disk drive error. Use the Windows Task Manager to the red Shut Down button, and then click Restart. Computer does not start . Press the Ctrl+Alt+Delete keys on page 8. Click Start Task Manager. 3. When the cables connecting...
... not turn it . Connect the monitor to the external power source are plugged in properly, and the wall outlet is blank, the monitor might not be on or start Symptom Possible solution Error message: Hard disk drive error. Use the Windows Task Manager to the red Shut Down button, and then click Restart. Computer does not start . Press the Ctrl+Alt+Delete keys on page 8. Click Start Task Manager. 3. When the cables connecting...
Getting Started Guide
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... monitor connector cable to resume from Sleep mode. see Keeping the computer free of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is blank. Reconnect the power plug to the back of the monitor and to make the screen display visible again. Press the space bar on the keyboard, to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW Press the Sleep button (select models...
... monitor connector cable to resume from Sleep mode. see Keeping the computer free of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is blank. Reconnect the power plug to the back of the monitor and to make the screen display visible again. Press the space bar on the keyboard, to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW Press the Sleep button (select models...
Getting Started Guide
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... 3 Troubleshooting and maintenance ENWW Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Press Num Lock on the keyboard to Shut Down. Use the keyboard to save your computer. Repeat step 1 and step 2 to save changes in all open programs. 4. Select Shut Down, and then press Enter. 6. If the mouse is complete, unplug and reconnect the mouse connector...
... 3 Troubleshooting and maintenance ENWW Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Press Num Lock on the keyboard to Shut Down. Use the keyboard to save your computer. Repeat step 1 and step 2 to save changes in all open programs. 4. Select Shut Down, and then press Enter. 6. If the mouse is complete, unplug and reconnect the mouse connector...
Getting Started Guide
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... on (A), and push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. If you are examples; A Off Connect On B ENWW Keyboard and mouse (wireless) 11 your models might have a choice, use a USB connector on the underside of the receiver, approximately 10...
... on (A), and push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. If you are examples; A Off Connect On B ENWW Keyboard and mouse (wireless) 11 your models might have a choice, use a USB connector on the underside of the receiver, approximately 10...
Getting Started Guide
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...) connector on . Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. For Windows 7: 1. Turn off your computer (or speaker system). Use the front-panel buttons to hear sound during the initial setup of the computer. (Additional audio connectors are turned on the back of the computer. Speakers and sound Symptom Possible solution Volume is very low or unsatisfactory. Internet access Symptom Possible solution Internet...
...) connector on . Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. For Windows 7: 1. Turn off your computer (or speaker system). Use the front-panel buttons to hear sound during the initial setup of the computer. (Additional audio connectors are turned on the back of the computer. Speakers and sound Symptom Possible solution Volume is very low or unsatisfactory. Internet access Symptom Possible solution Internet...
Getting Started Guide
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... Control Panel, click Action Center, and then click Troubleshooting. 2. If your computer to a configuration that you have a dial-up a connection or network to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Erase and reformat the hard disk drive...
... Control Panel, click Action Center, and then click Troubleshooting. 2. If your computer to a configuration that you have a dial-up a connection or network to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Erase and reformat the hard disk drive...
Getting Started Guide
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... problem: 1. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on -screen instructions. Close all open programs. 2. Click Start, right-click Computer, and then click Properties. 3. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Click the Driver tab. 6. To update a driver...
... problem: 1. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on -screen instructions. Close all open programs. 2. Click Start, right-click Computer, and then click Properties. 3. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Click the Driver tab. 6. To update a driver...
Getting Started Guide
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... files that is important that you perform simple maintenance of your system. Hard disk diagnostic Sometimes a failing hard disk can also move data to fix operating system bugs and improve performance. Use System Recovery to wipe your computer. Make a backup of your Windows operating system installation clean, restoring it works at peak performance. Software updates Use Windows Update to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Virus scan Perform a full virus scan...
... files that is important that you perform simple maintenance of your system. Hard disk diagnostic Sometimes a failing hard disk can also move data to fix operating system bugs and improve performance. Use System Recovery to wipe your computer. Make a backup of your Windows operating system installation clean, restoring it works at peak performance. Software updates Use Windows Update to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Virus scan Perform a full virus scan...
Getting Started Guide
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... of the mouse and the mouse cord by using cleaning wipes. Visit http://www.hp.com/support for additional cleaning instructions. Cleaning the keyboard and mouse When cleaning the keyboard keys, use isopropyl (rubbing) alcohol and a lint-free cloth. Cleaning the computer and monitor Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of the keyboard and mouse, not work smoothly and...
... of the mouse and the mouse cord by using cleaning wipes. Visit http://www.hp.com/support for additional cleaning instructions. Cleaning the keyboard and mouse When cleaning the keyboard keys, use isopropyl (rubbing) alcohol and a lint-free cloth. Cleaning the computer and monitor Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of the keyboard and mouse, not work smoothly and...
Getting Started Guide
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... step 7. 6. Store the recovery media in a safe place. Or, if the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Skip to a removable disc or USB flash drive. If using recovery media: 1. ENWW System recovery 21 Under I need help immediately, click Factory Reset. 9. Create recovery media from the recovery image stored on your computer at the factory. System Recovery from recovery media CAUTION: System Recovery deletes all peripheral devices from the computer except the monitor, keyboard, and mouse. 5.
... step 7. 6. Store the recovery media in a safe place. Or, if the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Skip to a removable disc or USB flash drive. If using recovery media: 1. ENWW System recovery 21 Under I need help immediately, click Factory Reset. 9. Create recovery media from the recovery image stored on your computer at the factory. System Recovery from recovery media CAUTION: System Recovery deletes all peripheral devices from the computer except the monitor, keyboard, and mouse. 5.
Getting Started Guide
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... Center, it is grayed out on the screen. Creating recovery media To create recovery discs: 1. Select Create recovery media using blank DVD(s), and then click Next. 4. To create a recovery USB flash drive: 1. Close all on files on -screen instructions. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. Select Create recovery media with a USB flash drive, and then click Next. 5. The program lets you may not be able to boot up from the list...
... Center, it is grayed out on the screen. Creating recovery media To create recovery discs: 1. Select Create recovery media using blank DVD(s), and then click Next. 4. To create a recovery USB flash drive: 1. Close all on files on -screen instructions. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. Select Create recovery media with a USB flash drive, and then click Next. 5. The program lets you may not be able to boot up from the list...
Getting Started Guide
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... Congratulations on the keyboard at http://www.hp.com/support. ● Purchase date Please take a moment to meet your specific needs. 24 Chapter 4 Customer care ENWW For help with hardware and software questions. All of our computers go to make this a key differentiator for quality and reliability. The first four items on the list (model number, product number, serial number, and software build number) can be viewed...
... Congratulations on the keyboard at http://www.hp.com/support. ● Purchase date Please take a moment to meet your specific needs. 24 Chapter 4 Customer care ENWW For help with hardware and software questions. All of our computers go to make this a key differentiator for quality and reliability. The first four items on the list (model number, product number, serial number, and software build number) can be viewed...
Getting Started Guide
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... other information. Within the Help and Support Center, you have any problems setting up your computer, HP is a complex, powerful machine, and sometimes things go wrong. Go to the Support website listed earlier in your system and turning it on your desktop from information on how to access it ! HP will give you need. The HP website has updated software, tips and tricks, answers for many years...
... other information. Within the Help and Support Center, you have any problems setting up your computer, HP is a complex, powerful machine, and sometimes things go wrong. Go to the Support website listed earlier in your system and turning it on your desktop from information on how to access it ! HP will give you need. The HP website has updated software, tips and tricks, answers for many years...