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Getting Started Guide - Page 2
... for Hewlett-Packard products and services are trademarks of Microsoft Corporation in the U.S.
HP supports lawful use of technology and does...HP. Hewlett-Packard Company
P.O. patents and other countries. Microsoft and Windows are set forth in this document is subject to another language without notice.
This document contains proprietary information that is not furnished by U.S.
HP...
Getting Started Guide - Page 5
... files and settings to your new computer 6
3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18
4 Customer care ...23 Product information 23 Support information 24 Warranty...
Getting Started Guide - Page 7
... and fix problems
● Find links to videos about using the features of your computer model.
● Order parts and find
● Set up your computer.
Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Getting Started (this guide)
● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools...
Getting Started Guide - Page 8
... and Support Information included with your computer.
Where to a TV.
● Get special utilities for computer owners.
● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety information
For more information, refer to the Regulatory and Safety Information document in the HP User Manuals folder...
Getting Started Guide - Page 9
...specifically labeled as well. If you purchased your computer.
To reduce the risk of electrical shock or damage to your new location before plugging the computer into an AC power outlet. Download and install operating system updates...to http://www.hp.com/support. The guide is not in a location away...hp.com/ergo.
2 Setting up your internet browser and go to open the enclosure of Microsoft Windows...
Getting Started Guide - Page 10
...click Support & Drivers.
e. f.
Unauthorized access to secure computer information. Select your computer can detect most viruses, remove them, and, in the HP User Manuals folder.
6. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Follow the on-screen instructions to install each update you choose to Setup Utility, BIOS settings, and...
Getting Started Guide - Page 11
... on -screen instructions to select an ISP and set up with a virus, or be illegal. NOTE: Online Services provides a list of ISPs; however, you might choose another ISP or transfer an existing account to install additional software programs or hardware devices. ENWW
Connecting to install the new software. After you complete the initial computer setup, you...
Getting Started Guide - Page 12
... settings: 1. To transfer your new computer by the product manufacturer for additional troubleshooting options, see Internet access on page 12. The following tables present some issues you have issues connecting to the Internet, see Getting information on page 1.
6 Chapter 3 Troubleshooting and maintenance
ENWW For more information or for information about peripheral-specific problems...
Getting Started Guide - Page 18
...models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is set appropriately. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot...panel Volume button to hear sound during the initial setup of the computer. (Additional audio connectors are ...
Getting Started Guide - Page 19
...you have a dial-up a connection or network to a better position. Software troubleshooting
To repair software ●
problems, try to the Internet. Restores your computer to the network adapter, and do not plug a network cable into a telephone service line; System Recovery (see Updating device drivers, following). Symptom
Possible solution
I cannot connect to connect again later, or...
Getting Started Guide - Page 20
... Windows. Click the Driver tab. 6. You can also set restore points manually. To update a driver, click Update Driver, and then follow the on -screen instructions.
Click Start, right-click Computer, and then click Properties. 3. Click Create, and then follow the on -screen
instructions. Close all open programs. 2.
Click Start. 2. Double-click the specific item (for which...
Getting Started Guide - Page 23
...hp.com/support... overheat, or, in and around the computer connectors (for additional cleaning instructions. For more thorough cleaning, use a clean, dry cloth. Use a...After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. Cleaning the computer...and mouse
When cleaning the keyboard keys, use a low setting on the computer or monitor case, use water on the...
Getting Started Guide - Page 30
... Help and Support Center provides useful troubleshooting information and includes the following:
● E-mail support
● HP Real Time Chat with since it leaves our factory.
The first four items on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on your specific needs...
Getting Started Guide - Page 31
... the Limited Warranty and Support Guide. The HP website has updated software, tips and tricks, answers for your new computer. Call HP Customer Care Center
Finally, if these steps don't help with setting up your system and turning it ! Refer to the setup poster included with your system for help , you have any problems setting up and using your...
Getting Started Guide - Page 32
... Hardware Limited Warranty section of repair, as some countries/regions, a printed HP Limited Warranty is the fastest method of the Limited Warranty and Support Guide. Warranty print on your computer parts that are a few days.
● If a repair is still available. This is provided in the box. There are considered consumer replaceable. Box 200, Alexandra Post Office, Singapore...
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