Service Manual
Page 70
AUTO CONTINUE OFF *ON Use this item to tell the printer how to errors. OFF: If an error occurs that prevents printing, the message remains on the printer control-panel display. STOP: The printer pauses printing until you press the SELECT ( ) button. The message appears ...LaserJet 4300 series, 15 percent means that job. If the printer is on the printer control-panel display, and the printer goes offline for printer jam recovery (usually ON). 50 Printer operation Q2431-90912 CARTRIDGE OUT STOP *CONTINUE Use this message. JAM RECOVERY OFF ON *AUTO Use this setting. HP...
AUTO CONTINUE OFF *ON Use this item to tell the printer how to errors. OFF: If an error occurs that prevents printing, the message remains on the printer control-panel display. STOP: The printer pauses printing until you press the SELECT ( ) button. The message appears ...LaserJet 4300 series, 15 percent means that job. If the printer is on the printer control-panel display, and the printer goes offline for printer jam recovery (usually ON). 50 Printer operation Q2431-90912 CARTRIDGE OUT STOP *CONTINUE Use this message. JAM RECOVERY OFF ON *AUTO Use this setting. HP...
Service Manual
Page 95
... to perform read /write operation. The DC controller PCA detects toner level from the DC controller PCA. Cartridge memory This memory is built-in EEPROM in the cartridge, so that the printer is updated by the DC controller PCA which break and cut off the output voltage to the DC controller... PCA from the memory controller also contains the error status that has occurred during the wait and standby operating ...
... to perform read /write operation. The DC controller PCA detects toner level from the DC controller PCA. Cartridge memory This memory is built-in EEPROM in the cartridge, so that the printer is updated by the DC controller PCA which break and cut off the output voltage to the DC controller... PCA from the memory controller also contains the error status that has occurred during the wait and standby operating ...
Service Manual
Page 138
... charge on the developing cylinder is separated from the laser/scanner which neutralizes portions of the photosensitive drum.Mogulated laser beams strike the drum to the media and the ... to create the electrostatic latent image, which rotates the photosensitive drum (the HP LaserJet 4300 uses a separate print cartridge motor to the photosensitive drum) and then off of the transfer charging roller...form an electrostatic latent image. If the toner in the printer. It consists of the photosensitive drum in the printer, an error message appears on the media. q Fusing the image ...
... charge on the developing cylinder is separated from the laser/scanner which neutralizes portions of the photosensitive drum.Mogulated laser beams strike the drum to the media and the ... to create the electrostatic latent image, which rotates the photosensitive drum (the HP LaserJet 4300 uses a separate print cartridge motor to the photosensitive drum) and then off of the transfer charging roller...form an electrostatic latent image. If the toner in the printer. It consists of the photosensitive drum in the printer, an error message appears on the media. q Fusing the image ...
Service Manual
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... process fails four times in a row, the DC controller PCA detects a print cartridge memory failure and a 10.00.00 SUPPLIES MEMORY ERROR error message appears on the control-panel display (see "Numerical printer messages" on page 274). It stores information about the cartridge. The DC controller PCA reads and writes memory data to the memory...
... process fails four times in a row, the DC controller PCA detects a print cartridge memory failure and a 10.00.00 SUPPLIES MEMORY ERROR error message appears on the control-panel display (see "Numerical printer messages" on page 274). It stores information about the cartridge. The DC controller PCA reads and writes memory data to the memory...
Service Manual
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...environment 307 Print quality problems associated with jams 307 Image defects 308 Overview 308 Image quality 308 Check the print cartridge 309 EconoMode 309 Half self-test functional check 310 Drum rotation functional check 310 Image defect tables 311 Repetitive ...errors 327 Stacker and stapler/stacker paper path 327 Stacker paper path test 327 Stapler/stacker paper path test 328 Paper transport errors 330 Malfunction errors 330 Component errors 331 Printer component locations 332 Main printer parts 332 Printer switches and sensors 336 Printer motors and fans 337 Printer...
...environment 307 Print quality problems associated with jams 307 Image defects 308 Overview 308 Image quality 308 Check the print cartridge 309 EconoMode 309 Half self-test functional check 310 Drum rotation functional check 310 Image defect tables 311 Repetitive ...errors 327 Stacker and stapler/stacker paper path 327 Stacker paper path test 327 Stapler/stacker paper path test 328 Paper transport errors 330 Malfunction errors 330 Component errors 331 Printer component locations 332 Main printer parts 332 Printer switches and sensors 336 Printer motors and fans 337 Printer...
Service Manual
Page 265
... cartridge is installed automatically with a directly connected computer, you must connect before you find solutions. You can set alert options for all printers, not all of the selected options will apply to the support site for the HP LaserJet 4200/4300 printer,...cartridge is available to help regarding general topics. This service analyzes your printer error log and configuration information to your jobs. Printer Status and Alerts also generates messages on how the printer is connected, you can visit these links. q Networked printers. However, none of the networked printers...
... cartridge is installed automatically with a directly connected computer, you must connect before you find solutions. You can set alert options for all printers, not all of the selected options will apply to the support site for the HP LaserJet 4200/4300 printer,...cartridge is available to help regarding general topics. This service analyzes your printer error log and configuration information to your jobs. Printer Status and Alerts also generates messages on how the printer is connected, you can visit these links. q Networked printers. However, none of the networked printers...
Service Manual
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...be removed, insert a new print cartridge and return the faulty print cartridge for a detailed information. Press the UP ARROW ( ) printer. DOWN ARROW ( ) button to change settings. the messages that did not exist in the tables; Alphabetical printer messages Message Description Action ACCESS DENIED... has enabled the control-panel security mechanism. Table 41. If the error persists, replace the duplexer. Turn off the printer. 2. Turn on the printer. 4. If the problem persists, replace the envelope feeder. The printer job language 1. Press the HELP ( ) button for (PJL) ...
...be removed, insert a new print cartridge and return the faulty print cartridge for a detailed information. Press the UP ARROW ( ) printer. DOWN ARROW ( ) button to change settings. the messages that did not exist in the tables; Alphabetical printer messages Message Description Action ACCESS DENIED... has enabled the control-panel security mechanism. Table 41. If the error persists, replace the duplexer. Turn off the printer. 2. Turn on the printer. 4. If the problem persists, replace the envelope feeder. The printer job language 1. Press the HELP ( ) button for (PJL) ...
Service Manual
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... either not installed or not correctly installed in the printer. 1. Q2431-90912 Chapter 7 Troubleshooting 261 Alphabetical printer messages (continued) Message Description Action INSERT OR CLOSE TRAY XX For help press The cartridge is properly operating. Print a configuration page. Verify...on the configuration page are correct, verify that the sensor "fingers" inside the tray are not damaged. 6. If the error persists, verify that the cartridge is operating. If the tray settings on page 188. 7. Press the HELP ( ) button for detailed information. 2....
... either not installed or not correctly installed in the printer. 1. Q2431-90912 Chapter 7 Troubleshooting 261 Alphabetical printer messages (continued) Message Description Action INSERT OR CLOSE TRAY XX For help press The cartridge is properly operating. Print a configuration page. Verify...on the configuration page are correct, verify that the sensor "fingers" inside the tray are not damaged. 6. If the error persists, verify that the cartridge is operating. If the tray settings on page 188. 7. Press the HELP ( ) button for detailed information. 2....
Service Manual
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... non-HP print cartridges are not covered under the HP warranty. 264 Troubleshooting Q2431-90912 If the error message persists, the print cartridge might be a fraudulent cartridge. 3. If the error message persists, the memory chip on page 181. If a new HP cartridge has been installed, this clears the error message, return the print cartridge you removed to be defective. 4. NOTE: Printer repairs...
... non-HP print cartridges are not covered under the HP warranty. 264 Troubleshooting Q2431-90912 If the error message persists, the print cartridge might be a fraudulent cartridge. 3. If the error message persists, the memory chip on page 181. If a new HP cartridge has been installed, this clears the error message, return the print cartridge you removed to be defective. 4. NOTE: Printer repairs...
Service Manual
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... page. Table 41. PRINTING... Q2431-90912 Chapter 7 Troubleshooting 265 If the error persists, verify that come with READY For menus press To ensure optimum print quality, Install an HP LaserJet 4200/4300 the printer prompts you to the Ready state when the page is full and must be...the four plastic paddles hanging down in this message persists, replace the stacker or stapler/ stacker. Press the HELP ( ) button cartridge door is turned off until the printer returns to order a maintenance kit, see chapter 8 in front of the output bin rollers) can move freely. 3. If ...
... page. Table 41. PRINTING... Q2431-90912 Chapter 7 Troubleshooting 265 If the error persists, verify that come with READY For menus press To ensure optimum print quality, Install an HP LaserJet 4200/4300 the printer prompts you to the Ready state when the page is full and must be...the four plastic paddles hanging down in this message persists, replace the stacker or stapler/ stacker. Press the HELP ( ) button cartridge door is turned off until the printer returns to order a maintenance kit, see chapter 8 in front of the output bin rollers) can move freely. 3. If ...
Service Manual
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... 41. See "Power supply" on page 188. If this error persists, replace the power supply. Printing can continue until the toner supply is also available from the embedded Web server. 4. Attempt the upgrade again. Alphabetical printer messages (continued) Message Description Action REPLACE CARTRIDGE alternates with For help press No toner remains in the...
... 41. See "Power supply" on page 188. If this error persists, replace the power supply. Printing can continue until the toner supply is also available from the embedded Web server. 4. Attempt the upgrade again. Alphabetical printer messages (continued) Message Description Action REPLACE CARTRIDGE alternates with For help press No toner remains in the...
Service Manual
Page 289
...only) The maximum number of sheets Reduce the number of pages in green (this error applies to the stapler/stacker only). STAPLER OUT OF STAPLES For help press the optional stapler/stacker staple cartridge. This is allowed. q If STAPLES OUT=CONTINUE, printing continues but is control-... button. tray. stapled. NOTE: The customer is configured. q If STAPLES OUT=STOP, the printer stops printing until the STAPLER OUT OF STAPLES Note: message appears on page 60. If this error persists, replace the staple unit. Fewer than 70 staples remain in print job finishes printing but...
...only) The maximum number of sheets Reduce the number of pages in green (this error applies to the stapler/stacker only). STAPLER OUT OF STAPLES For help press the optional stapler/stacker staple cartridge. This is allowed. q If STAPLES OUT=CONTINUE, printing continues but is control-... button. tray. stapled. NOTE: The customer is configured. q If STAPLES OUT=STOP, the printer stops printing until the STAPLER OUT OF STAPLES Note: message appears on page 60. If this error persists, replace the staple unit. Fewer than 70 staples remain in print job finishes printing but...
Service Manual
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... HP print cartridge. momentarily routed to continue printing. number of the page as the paper was physically 1. Resend the missing pages. 274 Troubleshooting Q2431-90912 Numerical printer messages Table 42. See "Print printer can keep track of the page cartridge" on the print 00 black print cartridge cartridge (location J600). 4. Check the connection 00 memory error on the cartridge...
... HP print cartridge. momentarily routed to continue printing. number of the page as the paper was physically 1. Resend the missing pages. 274 Troubleshooting Q2431-90912 Numerical printer messages Table 42. See "Print printer can keep track of the page cartridge" on the print 00 black print cartridge cartridge (location J600). 4. Check the connection 00 memory error on the cartridge...
Service Manual
Page 295
...the jam. 2. Numerical printer messages (continued) Message Description Action 13.XX.YY JAM For help press A jam exists in this chapter. If the media is folding into an accordion shape, make sure the shutter on page 295 in this table (the following 13.XX.YY error codes are not in ...numerical sequence). 5. See "Paper-path troubleshooting" on the print cartridge opens as you insert the cartridge. Press the UP ARROW ( ) button and the DOWN ARROW ( ) button to resolve a jam, see ...
...the jam. 2. Numerical printer messages (continued) Message Description Action 13.XX.YY JAM For help press A jam exists in this chapter. If the media is folding into an accordion shape, make sure the shutter on page 295 in this table (the following 13.XX.YY error codes are not in ...numerical sequence). 5. See "Paper-path troubleshooting" on the print cartridge opens as you insert the cartridge. Press the UP ARROW ( ) button and the DOWN ARROW ( ) button to resolve a jam, see ...
Service Manual
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...and remove all of the pages. Press the HELP ( ) button for longer than the specified time. 2. Close the access door. 4. Numerical printer messages (continued) Message Description Action 13.12.07 JAM IN STAPLER Note: The stapler/stacker LED blinks in amber. 1. Open the jam-access ...door and remove all of the arrows). 6. Close the staple cartridge door. There is a jam in the stapler unit. 8. If the error persists, replace the staple cartridge. 10. Press the UP ARROW ( ) button and the DOWN ARROW ( ) button to the stapler/...
...and remove all of the pages. Press the HELP ( ) button for longer than the specified time. 2. Close the access door. 4. Numerical printer messages (continued) Message Description Action 13.12.07 JAM IN STAPLER Note: The stapler/stacker LED blinks in amber. 1. Open the jam-access ...door and remove all of the arrows). 6. Close the staple cartridge door. There is a jam in the stapler unit. 8. If the error persists, replace the staple cartridge. 10. Press the UP ARROW ( ) button and the DOWN ARROW ( ) button to the stapler/...
Service Manual
Page 305
.... 5. Replace the laser/scanner assembly. X Description 1 beam-detect error 2 laser error 51.XY PRINTER ERROR To continue turn off and then on page 160. 54.1 REMOVE THE SEALING TAPE FROM TONER CARTRIDGE The print cartridge was installed with the sealing tape in place. 1. See "Laser/ scanner assembly" on 1. X Description 0 scanner error 1 scanner startup error 2 scanner rotation error 1. Replace the laser/scanner assembly. Replace...
.... 5. Replace the laser/scanner assembly. X Description 1 beam-detect error 2 laser error 51.XY PRINTER ERROR To continue turn off and then on page 160. 54.1 REMOVE THE SEALING TAPE FROM TONER CARTRIDGE The print cartridge was installed with the sealing tape in place. 1. See "Laser/ scanner assembly" on 1. X Description 0 scanner error 1 scanner startup error 2 scanner rotation error 1. Replace the laser/scanner assembly. Replace...
Service Manual
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... is not functioning. 1. Reconnect the connector between the fan and the DC controller PCA (location J78). 2. HP LaserJet 4300 series printer only)" on page 181. 57.4 Main fan error (F1) 1. See "DC controller PCA" on . 57.3 Cartridge fan error (F2) 1. Replace the DC controller PCA. See "Cooling fan (right side; Replace the duplexer. Replace the fan. See...
... is not functioning. 1. Reconnect the connector between the fan and the DC controller PCA (location J78). 2. HP LaserJet 4300 series printer only)" on page 181. 57.4 Main fan error (F1) 1. See "DC controller PCA" on . 57.3 Cartridge fan error (F2) 1. Replace the DC controller PCA. See "Cooling fan (right side; Replace the duplexer. Replace the fan. See...
Service Manual
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... J86). 3. Turn the printer off and then on. 2. Reconnect the EP-motor wire-harness on page 181. 59.A or 59.4 EP Motor failure (LJ 4300 only) 1. See "Print-cartridge motor (HP LaserJet 4300 series printer only)" on page 181. 59.2 MAIN MOTOR ROTATION ERROR The main motor is not... functioning 1. Replace the main motor. Turn the printer off and then correctly. Replace the DC controller PCA...
... J86). 3. Turn the printer off and then on. 2. Reconnect the EP-motor wire-harness on page 181. 59.A or 59.4 EP Motor failure (LJ 4300 only) 1. See "Print-cartridge motor (HP LaserJet 4300 series printer only)" on page 181. 59.2 MAIN MOTOR ROTATION ERROR The main motor is not... functioning 1. Replace the main motor. Turn the printer off and then correctly. Replace the DC controller PCA...
Service Manual
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... page 175. 5. See "DC controller PCA" on page 220. 290 Troubleshooting Q2431-90912 Numerical printer messages (continued) Message Description Action 59.4 EP MOTOR ROTATION ERROR (LJ 4300 only) The print-cartridge drive motor (LJ 4300 only) is full seated in its connector on the sheet feeder PCA. 4. See "Print-cartridge motor (HP LaserJet 4300 series printer only)" on . 2. Table 42.
... page 175. 5. See "DC controller PCA" on page 220. 290 Troubleshooting Q2431-90912 Numerical printer messages (continued) Message Description Action 59.4 EP MOTOR ROTATION ERROR (LJ 4300 only) The print-cartridge drive motor (LJ 4300 only) is full seated in its connector on the sheet feeder PCA. 4. See "Print-cartridge motor (HP LaserJet 4300 series printer only)" on . 2. Table 42.
Service Manual
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... or stapler/stacker is not fully seated printer. Turn the printer power on page 327. The print job contains more q When using the stapler/stacker, limit the print job to be bent. q Inspect all of the stapler/ staple cartridge. Clean any dirty rollers. Remove and ... unit is defective. stacker stapler unit" on again for the stacker or stapler/ stacker to operate. Clean any dirty rollers. Paper transport error troubleshooting Possible cause Recommended action(s) Worn, dirty, or defective rollers. the media to a single page size. See "Stacker and causes skewed...
... or stapler/stacker is not fully seated printer. Turn the printer power on page 327. The print job contains more q When using the stapler/stacker, limit the print job to be bent. q Inspect all of the stapler/ staple cartridge. Clean any dirty rollers. Remove and ... unit is defective. stacker stapler unit" on again for the stacker or stapler/ stacker to operate. Clean any dirty rollers. Paper transport error troubleshooting Possible cause Recommended action(s) Worn, dirty, or defective rollers. the media to a single page size. See "Stacker and causes skewed...