Maintenance and Service Guide 1
Page 2
... the Video Electronics Standards Association (VESA®) in S Mode works exclusively with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may not be bound by HP Inc. Then select Manuals. For any software product preinstalled on your seller. Nothing herein should be changed. Windows is automatically updated, which is to S Mode. High-speed internet and Microsoft account required. Certain default settings...
... the Video Electronics Standards Association (VESA®) in S Mode works exclusively with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may not be bound by HP Inc. Then select Manuals. For any software product preinstalled on your seller. Nothing herein should be changed. Windows is automatically updated, which is to S Mode. High-speed internet and Microsoft account required. Certain default settings...
Maintenance and Service Guide 1
Page 4
......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
Maintenance and Service Guide 1
Page 5
... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
Maintenance and Service Guide 1
Page 6
... system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP...
... system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP...
Maintenance and Service Guide 1
Page 13
...setup and proper posture, health, and work habits for select products) charges small devices (such as speakers, antennas, cameras, and microphones. This jack does not support optional standalone microphones. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio...
...setup and proper posture, health, and work habits for select products) charges small devices (such as speakers, antennas, cameras, and microphones. This jack does not support optional standalone microphones. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio...
Maintenance and Service Guide 1
Page 40
... authorized service provider parts. IMPORTANT: Only an authorized service provider should access the components described in 60 W models For use this section. Accessing these procedures: For initial safety procedures, see Preparation for disassembly on , and then shut it down through the operating system. 2. NOTE: Details about supported parts for disassembly (see Removal and replacement procedures preliminary requirements on -screen instructions. NOTE: HP continually improves and changes product parts. For...
... authorized service provider parts. IMPORTANT: Only an authorized service provider should access the components described in 60 W models For use this section. Accessing these procedures: For initial safety procedures, see Preparation for disassembly on , and then shut it down through the operating system. 2. NOTE: Details about supported parts for disassembly (see Removal and replacement procedures preliminary requirements on -screen instructions. NOTE: HP continually improves and changes product parts. For...
Maintenance and Service Guide 1
Page 45
... antenna cable connects to the WLAN module #1 Aux terminal. 38 Chapter 5 Removal and replacement procedures for use in the computer by the governmental agency that secures the WLAN module to restore device functionality, and then contact technical support. Prepare the computer for disassembly on page 33). 2. Remove the battery (see Battery on page 33). 3. Remove the WLAN module (4). On models with a wireless module authorized for authorized service provider parts Remove the WLAN module shield (1). Remove...
... antenna cable connects to the WLAN module #1 Aux terminal. 38 Chapter 5 Removal and replacement procedures for use in the computer by the governmental agency that secures the WLAN module to restore device functionality, and then contact technical support. Prepare the computer for disassembly on page 33). 2. Remove the battery (see Battery on page 33). 3. Remove the WLAN module (4). On models with a wireless module authorized for authorized service provider parts Remove the WLAN module shield (1). Remove...
Maintenance and Service Guide 1
Page 52
... the system BIOS. Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board 45 Remove the bottom cover (see Display assembly panel on page 33). 3. IMPORTANT: After replacing the system board or the display panel assembly, it is necessary to run the service tool...
... the system BIOS. Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board 45 Remove the bottom cover (see Display assembly panel on page 33). 3. IMPORTANT: After replacing the system board or the display panel assembly, it is necessary to run the service tool...
Maintenance and Service Guide 1
Page 61
... of the panel. Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts To remove the panel, use tweezers to download and install the Touch Panel Firmware. Select Support, and then select Software & Drivers to grasp the end of the display panel assembly. e. Position a suction cup tool on the display panel glass, away from the display back cover, making sure to update the Touch Panel Firmware. You...
... of the panel. Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts To remove the panel, use tweezers to download and install the Touch Panel Firmware. Select Support, and then select Software & Drivers to grasp the end of the display panel assembly. e. Position a suction cup tool on the display panel glass, away from the display back cover, making sure to update the Touch Panel Firmware. You...
Maintenance and Service Guide 1
Page 66
... the HP Support Assistant app. - 6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS), use the keyboard attached to your notebook. Most BIOS updates on page 59). 2. Select the question mark icon in Setup Utility (BIOS). IMPORTANT: Use extreme care when making changes in the taskbar. 2. Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence...
... the HP Support Assistant app. - 6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS), use the keyboard attached to your notebook. Most BIOS updates on page 59). 2. Select the question mark icon in Setup Utility (BIOS). IMPORTANT: Use extreme care when making changes in the taskbar. 2. Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence...
Maintenance and Service Guide 1
Page 67
... any device, cable, or cord. Select Updates. To check for later BIOS versions, see Preparing for updates. 3. The Checking for Updates window opens, and Windows checks for a BIOS update on your hard drive where the BIOS update is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) Make a note of the date, name, or other identifier. Select the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. Downloading a BIOS update After you review...
... any device, cable, or cord. Select Updates. To check for later BIOS versions, see Preparing for updates. 3. The Checking for Updates window opens, and Windows checks for a BIOS update on your hard drive where the BIOS update is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) Make a note of the date, name, or other identifier. Select the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. Downloading a BIOS update After you review...
Maintenance and Service Guide 1
Page 69
... types of devices installed, the startup sequence of the computer, and amount of the screen, or use a pointing device to select the item. ● To scroll up and down, select the up arrow key or the down arrow key on the system (such as hard drives, display, keyboard, mouse, and printer). Restoring factory settings in Computer Setup To return all the input and output devices on the keyboard. ● To close open...
... types of devices installed, the startup sequence of the computer, and amount of the screen, or use a pointing device to select the item. ● To scroll up and down, select the up arrow key or the down arrow key on the system (such as hard drives, display, keyboard, mouse, and printer). Restoring factory settings in Computer Setup To return all the input and output devices on the keyboard. ● To close open...
Maintenance and Service Guide 1
Page 70
..., remove, connect, or disconnect any device, cable, or cord. NOTE: On select products, the selections might display Restore Defaults instead of the BIOS might be available on the HP website. NOTE: Your password settings and security settings are already in Windows, you must then press enter. Most BIOS updates on the HP website are using the AC adapter. Or you are packaged in an optional docking device, or connected to update Computer Setup (BIOS), first...
..., remove, connect, or disconnect any device, cable, or cord. NOTE: On select products, the selections might display Restore Defaults instead of the BIOS might be available on the HP website. NOTE: Your password settings and security settings are already in Windows, you must then press enter. Most BIOS updates on the HP website are using the AC adapter. Or you are packaged in an optional docking device, or connected to update Computer Setup (BIOS), first...
Maintenance and Service Guide 1
Page 71
... BIOS updates. If no instructions are displayed, follow the on -screen instructions to download your hard drive where the BIOS update is downloaded. Changing the boot order using the f9 prompt To dynamically choose a boot device for updates and messages. 3. Select a boot device, press enter, and then follow these steps: a. Downloading a BIOS update After you review the prerequisites, you are ready to install the update. You might need to the hard drive. Follow the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Make...
... BIOS updates. If no instructions are displayed, follow the on -screen instructions to download your hard drive where the BIOS update is downloaded. Changing the boot order using the f9 prompt To dynamically choose a boot device for updates and messages. 3. Select a boot device, press enter, and then follow these steps: a. Downloading a BIOS update After you review the prerequisites, you are ready to install the update. You might need to the hard drive. Follow the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Make...
Maintenance and Service Guide 1
Page 73
..., and then follow the Restoring and recovery methods on -screen instructions. IMPORTANT: HP recommends that allows you start the recovery process. After the system is disabled by default. Using Windows tools for HP Cloud Recovery, and then select the result that you cannot create recovery media yourself, contact support to a working state sooner than using Windows Backup locally with a detachable keyboard, connect the tablet to avoid information loss. Restoring and recovering your system You have...
..., and then follow the Restoring and recovery methods on -screen instructions. IMPORTANT: HP recommends that allows you start the recovery process. After the system is disabled by default. Using Windows tools for HP Cloud Recovery, and then select the result that you cannot create recovery media yourself, contact support to a working state sooner than using Windows Backup locally with a detachable keyboard, connect the tablet to avoid information loss. Restoring and recovering your system You have...
Maintenance and Service Guide 1
Page 74
... Start button, select All apps, select the Get Help app, and then enter the task you want to create recovery media (select products only) on -screen instructions. For details, see whether the issue still exists before you proceed to restore your computer before you recycle it returns your computer to a working state sooner than using the HP Cloud Recovery Download Tool. Creating a system restore 67 Restoring and recovery...
... Start button, select All apps, select the Get Help app, and then enter the task you want to create recovery media (select products only) on -screen instructions. For details, see whether the issue still exists before you proceed to restore your computer before you recycle it returns your computer to a working state sooner than using the HP Cloud Recovery Download Tool. Creating a system restore 67 Restoring and recovery...
Maintenance and Service Guide 1
Page 75
...-screen instructions to the keyboard base before beginning these steps. To change the computer boot order, the order of devices listed in the case of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for HP Sure Recover, go to http://www.hp.com/support. Insert the HP Recovery media. 2. HP Sure Recover can select an optical drive or a USB flash drive, depending on or restart the tablet, quickly press and hold the volume up , restoring, and recovering...
...-screen instructions to the keyboard base before beginning these steps. To change the computer boot order, the order of devices listed in the case of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for HP Sure Recover, go to http://www.hp.com/support. Insert the HP Recovery media. 2. HP Sure Recover can select an optical drive or a USB flash drive, depending on or restart the tablet, quickly press and hold the volume up , restoring, and recovering...
Maintenance and Service Guide 1
Page 88
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
Maintenance and Service Guide 1
Page 89
... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
Maintenance and Service Guide 1
Page 90
... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...
... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...