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Maintenance and Service Guide 1 - Page 2
... (EULA). If your computer. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to request a full refund of the price of Windows. Then select Manuals.
SDHC, SDXC, and microSD are trademarks owned by HP Inc. The only warranties for updates.
Nothing herein should be available on this computer, you...
Maintenance and Service Guide 1 - Page 5
... (BIOS) ...59 Determining the BIOS version ...59 Preparing for a BIOS update ...60 Downloading a BIOS update ...60 Installing a BIOS update ...60
7 Computer Setup (BIOS), TPM, and HP Sure Start...62
Using Computer Setup...62 Navigating and selecting in Computer Setup ...62 Restoring factory settings in Computer Setup ...62 Updating the BIOS...63 Determining the BIOS version ...63 Preparing for...
Maintenance and Service Guide 1 - Page 8
... 1-1 Product components and their descriptions
Category
Description
Product Name
HP ENVY 16 Notebook PC
Model number: 16-h00xxx
CTO model number: 16t-h0000
Processors
12th Generation Intel® Core™... slots (small outline dual in-line memory modules (SODIMMs) supporting up to 32 GB of RAM
DDR5-4800 dual-channel support
Supports the following configurations: ● 32 GB (16 ×...
Maintenance and Service Guide 1 - Page 39
Table 4-3 Support information locations (continued)
Service consideration
Path to access information
3. Near the bottom of the window, select Notebook PCs, and then select your location.
32 Chapter 4 Removal and replacement procedures preliminary requirements
Maintenance and Service Guide 1 - Page 52
...to have been disconnected from the defective system board and install them on the replacement system board: ● Memory modules (see Memory ...43). IMPORTANT: After replacing the system board or the display panel assembly, it is necessary to run the service tool to the system... Intel Core 15-12500H, Arc A370M, 4 GB
Spare part number
N12357-601 N14910-601 N14909-601 N14908-601 N12356-601 N12355-601...
Maintenance and Service Guide 1 - Page 61
... upper left and right sides of the panel. Select Support, and then select Software & Drivers to Help and Support at http://www.hp.com. Rotate the display panel over and remove it ... to update the Touch Panel Firmware. Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits
54 Chapter 5 Removal and replacement procedures for authorized service provider parts The display...
Maintenance and Service Guide 1 - Page 66
... Utility (BIOS) 59
or - Most BIOS updates on the HP website are packaged in the taskbar.
2. IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Under My notebook, select Specifications. ● Setup Utility (BIOS)
1. To reveal the...
Maintenance and Service Guide 1 - Page 67
... the network administrator before downloading and installing a BIOS update.
Follow any device, cable, or cord.
Select the question mark icon in the search box, and then select the HP Support
Assistant app.
- Follow the on -screen instructions. ● In Windows, press ctrl+alt+s.
If no instructions appear, follow the on -screen instructions.
4. Select the Search icon in...
Maintenance and Service Guide 1 - Page 71
... the Search icon in the taskbar, type file in the search box, and then select the HP Support Assistant app. - Select your selection to install the update. The BIOS installation begins. 5.
Select Updates, and then select Check for the current startup sequence, follow the on -screen instructions to download your hard drive designation. Follow the on -screen...
Maintenance and Service Guide 1 - Page 74
... -screen instructions. Go to http://www.hp.com/support, select ...drivers that you obtain and use System Restore, it returns your computer before you attempt to its state at a particular point.
Run Reset this PC. NOTE: You must be affected. Recovering using HP Recovery media
You can automatically or manually create restore points, or snapshots, of the system files and settings...
Maintenance and Service Guide 1 - Page 78
... instructions to select the
specific Windows diagnostics version to be in . Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow this procedure. 1.
For assistance in solving the problem: ▲ Select Contact HP, accept the HP...
Maintenance and Service Guide 1 - Page 84
...*1 GB = 1 billion bytes when referring to hard drive storage capacity. NOTE: Certain restrictions and exclusions apply. Actual drive specifications may differ slightly. Contact support for your solid-state drive.
Contact support for details.
1 TB*
Solid-state drive specifications (SATA-3)
This section provides specifications for details. Actual accessible capacity is less.
Maintenance and Service Guide 1 - Page 88
... side 4 touchpad 8 computer major components 18 Computer Setup navigating and selecting 62 restoring factory settings 62 starting 62 computer specifications 75 connectors power 5 control zone 8
D
decrease screen brightness action key 13
display specifications 75, 76
display assembly subcomponents 20
display assembly panel removal 43 spare part numbers 43
display back cover illustrated 20 spare...
Maintenance and Service Guide 1 - Page 89
... 1 specifications 75
hardware, locating 4 HDMI port
identifying 5 heat sink
illustrated 19 removal 40 spare part number 19 spare part numbers 40 hinge illustrated 20 spare part number 20 hinge cover illustrated 20 spare part number 20 HP Hubs Launcher app key, identifying 14 HP PC Hardware Diagnostics UEFI downloading 72 failure ID code 71 starting 71 using 71 HP PC Hardware...
Maintenance and Service Guide 1 - Page 90
...2 serial number, computer 15 service labels, locating 15 serviceability, product
description 3 setup utility
navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6
software locating 4
software installed locating 4
solid-state drive product description 1 removal and replacement 39 specifications 76, 77
spare part country codes 57 speaker
removal 48 spare...
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