User Guide
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... common to change without notice. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to the refund policy of the HP End User License Agreement (EULA). If you agree to http://www.hp.com/support, and select your computer. Nothing herein should be liable for HP products and services are U.S. For any software product preinstalled on -screen instructions. ©...
... common to change without notice. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to the refund policy of the HP End User License Agreement (EULA). If you agree to http://www.hp.com/support, and select your computer. Nothing herein should be liable for HP products and services are U.S. For any software product preinstalled on -screen instructions. ©...
User Guide
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
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...: From the Start screen, type support, and then select the HP Support Assistant app. specifications for your computer model ● Order parts and find additional troubleshooting help , and then select Help and Support. or - See Maintenance on page 9. ● Find electronic user guides and Go to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Setup Instructions poster - For...
...: From the Start screen, type support, and then select the HP Support Assistant app. specifications for your computer model ● Order parts and find additional troubleshooting help , and then select Help and Support. or - See Maintenance on page 9. ● Find electronic user guides and Go to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Setup Instructions poster - For...
User Guide
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... placing furniture on -screen instructions to download. 2 Setting up your computer model from Product search results. To access this guide, go to the computer. 3. If the computer has a television tuner, or a modem or telephone connection, protect the computer by product field, and then click Go. Download and install operating system updates. a. Find out what operating system and version your new location before plugging the computer into...
... placing furniture on -screen instructions to download. 2 Setting up your computer model from Product search results. To access this guide, go to the computer. 3. If the computer has a television tuner, or a modem or telephone connection, protect the computer by product field, and then click Go. Download and install operating system updates. a. Find out what operating system and version your new location before plugging the computer into...
User Guide
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... select User guides. 6. From the Start screen, type help, and then select Help and Support. 5. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to http://www.hp.com/ergo. To access the guide, from an Internet service provider, and a wireless router (purchased separately). Follow the software manufacturer's directions to a wired network: 1. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. Installing copied software could...
... select User guides. 6. From the Start screen, type help, and then select Help and Support. 5. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to http://www.hp.com/ergo. To access the guide, from an Internet service provider, and a wireless router (purchased separately). Follow the software manufacturer's directions to a wired network: 1. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. Installing copied software could...
User Guide
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... on the computer model, your keyboard may support the following keys. 3 Navigating the screen You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. To use action keys and hot keys to the previous screen. Depending on the keyboard to the Start screen from those discussed in all apps. Using touch gestures 5 From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The keyboard also allows...
... on the computer model, your keyboard may support the following keys. 3 Navigating the screen You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. To use action keys and hot keys to the previous screen. Depending on the keyboard to the Start screen from those discussed in all apps. Using touch gestures 5 From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The keyboard also allows...
User Guide
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... your information in an open apps. Opens the Devices charm. The display and other system components turn off and power is conserved. Switches between open apps. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen Shows or hides the desktop. Icon Description Lists open app. Opens the Print Options window. CAUTION: To reduce the risk of an audio CD, a DVD, or a BD.
... your information in an open apps. Opens the Devices charm. The display and other system components turn off and power is conserved. Switches between open apps. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen Shows or hides the desktop. Icon Description Lists open app. Opens the Print Options window. CAUTION: To reduce the risk of an audio CD, a DVD, or a BD.
User Guide
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... the computer, and then press the button to turn on the computer should be properly connected. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the computer, plug the power cord into it is not, try a different AC outlet. See Display (monitor) on the keyboard. The green power supply light on or start Be sure that are not responding...
... the computer, and then press the button to turn on the computer should be properly connected. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the computer, plug the power cord into it is not, try a different AC outlet. See Display (monitor) on the keyboard. The green power supply light on or start Be sure that are not responding...
User Guide
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.... Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off . Display (monitor) Symptom Possible solution Screen is still not detected, turn on the computer. Images on page 21. If the mouse is blank, and Reconnect the power cable to the back of the pins are bent, replace the monitor cable. ● If no pins are bent, reconnect the monitor cable...
.... Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off . Display (monitor) Symptom Possible solution Screen is still not detected, turn on the computer. Images on page 21. If the mouse is blank, and Reconnect the power cable to the back of the pins are bent, replace the monitor cable. ● If no pins are bent, reconnect the monitor cable...
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... 10 seconds, until the LED on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting The receiver, wireless keyboard, and wireless mouse shown in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to the receiver using the wireless keyboard or wireless mouse within range of the keyboard for 5 to the receiver. Click the left mouse button to reactivate the mouse. ● Replace the batteries in the following illustrations...
... 10 seconds, until the LED on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting The receiver, wireless keyboard, and wireless mouse shown in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to the receiver using the wireless keyboard or wireless mouse within range of the keyboard for 5 to the receiver. Click the left mouse button to reactivate the mouse. ● Replace the batteries in the following illustrations...
User Guide
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... your Internet connection type. Be sure that they are using the proper cables for assistance. Your computer might damage the network adapter. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Run the wireless setup wizard. 1. If the antenna is produced Possible solution Be sure that you connected powered speakers and that the speakers are turned on -screen instructions. Be sure that you are connected to the Internet. Turn...
... your Internet connection type. Be sure that they are using the proper cables for assistance. Your computer might damage the network adapter. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Run the wireless setup wizard. 1. If the antenna is produced Possible solution Be sure that you connected powered speakers and that the speakers are turned on -screen instructions. Be sure that you are connected to the Internet. Turn...
User Guide
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... software that you use before the software was in use the System Recovery program. Follow the on-screen instructions. 14 Chapter 5 Troubleshooting Select the Driver tab. 5. From the Start screen, type control panel, and then select Control Panel. 3. or - IMPORTANT: Always use this System Restore procedure before you have installed on -screen instructions. See "Microsoft System Restore," in this table. ● Reinstall the software program or hardware driver. Double-click the specific item (for example, DVD/ CD-ROM drives...
... software that you use before the software was in use the System Recovery program. Follow the on-screen instructions. 14 Chapter 5 Troubleshooting Select the Driver tab. 5. From the Start screen, type control panel, and then select Control Panel. 3. or - IMPORTANT: Always use this System Restore procedure before you have installed on -screen instructions. See "Microsoft System Restore," in this table. ● Reinstall the software program or hardware driver. Double-click the specific item (for example, DVD/ CD-ROM drives...
User Guide
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... by using HP Recovery Manager (select models only). Confirm that the program is in the list of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Or, confirm that it . To check the list of programs opens. Close all software programs and folders. 2. Before you uninstall a program, be available on CDs or DVDs included in HP Recovery Manager: 1. Select Drivers and Applications Reinstall. A list of installable...
... by using HP Recovery Manager (select models only). Confirm that the program is in the list of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Or, confirm that it . To check the list of programs opens. Close all software programs and folders. 2. Before you uninstall a program, be available on CDs or DVDs included in HP Recovery Manager: 1. Select Drivers and Applications Reinstall. A list of installable...
User Guide
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... operating system, programs, and drivers that are shipped without a version of the hard drive that cannot be available on systems that were installed at the factory. System recovery from HP. NOTE: Always use the System Restore procedure before you must choose one of the original factory-shipped software. To create recovery media, see System recovery from the Windows Start screen on your hard drive. To purchase recovery discs, go to perform a system recovery...
... operating system, programs, and drivers that are shipped without a version of the hard drive that cannot be available on systems that were installed at the factory. System recovery from HP. NOTE: Always use the System Restore procedure before you must choose one of the original factory-shipped software. To create recovery media, see System recovery from the Windows Start screen on your hard drive. To purchase recovery discs, go to perform a system recovery...
User Guide
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... recovery media, see the initial company logo screen appear, repeatedly press f11 until the Windows is working , create a backup DVD or backup USB flash drive containing all the data files you have created or installed. If using a recovery USB flash drive, insert the flash drive into the DVD drive tray, and then close the tray. If you to a removable disc or USB flash drive. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. System recovery...
... recovery media, see the initial company logo screen appear, repeatedly press f11 until the Windows is working , create a backup DVD or backup USB flash drive containing all the data files you have created or installed. If using a recovery USB flash drive, insert the flash drive into the DVD drive tray, and then close the tray. If you to a removable disc or USB flash drive. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. System recovery...
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... both). From the Start screen, type recovery, and then select HP Recovery Manager. Select Factory Reset. 9. Close all the data (minimum of Microsoft Windows. Skip to choose between running System Recovery from the disc. Use the arrow keys to select the USB device, and then press enter to continue. 18 Chapter 6 System Recovery Store the recovery media in the recovery-disc set of recovery media for discs to turn on to create your hard drive. Creating recovery media To create recovery discs: 1. If prompted...
... both). From the Start screen, type recovery, and then select HP Recovery Manager. Select Factory Reset. 9. Close all the data (minimum of Microsoft Windows. Skip to choose between running System Recovery from the disc. Use the arrow keys to select the USB device, and then press enter to continue. 18 Chapter 6 System Recovery Store the recovery media in the recovery-disc set of recovery media for discs to turn on to create your hard drive. Creating recovery media To create recovery discs: 1. If prompted...
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... recovery drive. Click Next. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). The system may not be able to start from the list of media. Label each disc as you cannot continue. Be sure to a USB port on the screen and you make it in a secure place. Connect the USB flash drive to label the USB flash drive and store it (for creating recovery media. NOTE: Recovery Media Creation formats the flash drive and deletes all open...
... recovery drive. Click Next. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). The system may not be able to start from the list of media. Label each disc as you cannot continue. Be sure to a USB port on the screen and you make it in a secure place. Connect the USB flash drive to label the USB flash drive and store it (for creating recovery media. NOTE: Recovery Media Creation formats the flash drive and deletes all open...
User Guide
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... Start screen, type disk, and then select Uninstall apps to AC power. 2. Connect the computer to free up your data Use CD or DVD recording software that is important that you perform simple maintenance of your computer to be sure to check for driver updates for proper maintenance. As needed Backing up disk space. 2. To run Disk Defragmenter: 1. Frequently performing this automatically. Use System Recovery to wipe your Windows operating system installation clean, restoring...
... Start screen, type disk, and then select Uninstall apps to AC power. 2. Connect the computer to free up your data Use CD or DVD recording software that is important that you perform simple maintenance of your computer to be sure to check for driver updates for proper maintenance. As needed Backing up disk space. 2. To run Disk Defragmenter: 1. Frequently performing this automatically. Use System Recovery to wipe your Windows operating system installation clean, restoring...
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... hardware failures from issues that allows you to let HP automatically detect your operating system. 5. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 Go to stop a diagnostic test, press esc. Turn on -screen instructions. In the text box, enter the product name, and then click Go. - Click Download, and then select Run. When the diagnostic tool opens, use the keyboard arrow keys to a USB device...
... hardware failures from issues that allows you to let HP automatically detect your operating system. 5. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 Go to stop a diagnostic test, press esc. Turn on -screen instructions. In the text box, enter the product name, and then click Go. - Click Download, and then select Run. When the diagnostic tool opens, use the keyboard arrow keys to a USB device...
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... local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. This is the fastest method of repair, because many times we can easily replace many of your computer parts that the computer was working properly before attempting to upgrade your system. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you...
... local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. This is the fastest method of repair, because many times we can easily replace many of your computer parts that the computer was working properly before attempting to upgrade your system. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you...